Improving Customer Experience with Generative AI
TechSpective Podcast Episode 109 I admit that I am cynical in general about customer experience. On the rare occasions I have to call for support or interact with customer service, I feel like it's often an exercise in both frustration and futility. It often takes hours and multiple transfers and escalations just to get to someone who either A) understands what the problem is, and B) actually has the knowledge and skill to help solve it. But, I am open to the possibility that generative AI might somehow improve things. That is not to say that artificial intelligence is a "silver bullet"…
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