12.30.19 How to get great customer service; College degrees that earn the most

The Clark Howard Podcast · Dec 30, 2019 · 38m

If you have a need to call customer service, be aware they have a great deal of info on their callers. They may know everything you ever purchased from them, how profitable you are, complaint history etc. Your profitability index score determines how much customer service you'll get. Ultimately the big data that companies keep and buy, means we know nothing about them but they know plenty about us. If you're not a high volume customer, you may find going in person to a store gets you better results. The higher your profitability index score, the better customer service you'll receive by…