Latest / The Keynote Curators Podcast
173. Create a Customer Experience People Love with Stephen Yalof
The product is rarely the product. Your customer experience is.
This week, I'm talking with Stephen Yalof, CEO of Tanger, about why the businesses winning today aren't selling things.
They're creating places people want to belong.
Because nobody drives across town for a transaction.
They drive across town for how something makes them feel.
For event pros, leaders, and anyone responsible for creating memorable experiences: if you're thinking about customer loyalty, community, and what keeps people coming back, this episode lands.
Inside this episode:
✅ Why retail's future looks more like…
The skinny
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