Latest / Omni Talk Retail / Walmart's AI Assistant "Sparky" Could Compete with Amazon and Google - Here's Why

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Walmart's AI Assistant "Sparky" Could Compete with Amazon and Google - Here's Why · Omni Talk Retail

• 0:00
  And
• 0:00
  as
• 0:00
  Beverly
• 0:00
  d'
• 0:01
  Angelo
• 0:01
  once
• 0:02
  said
• 0:02
  to
• 0:02
  Clark
• 0:02
  Griswold,
• 0:04
  hey
• 0:04
  Sparky.
• 0:05
  Because
• 0:05
  Walmart
• 0:06
  has
• 0:06
  a
• 0:06
  new
• 0:06
  AI
• 0:07
  assistant
• 0:07
  and
• 0:07
  it
• 0:08
  is
• 0:08
  called
• 0:08
  exactly
• 0:09
  that.
• 0:09
  Sparky2
• 0:10
  Walmart
• 0:11
  headlines
• 0:11
  lead
• 0:11
  off
• 0:11
  today,
• 0:12
  folks.
• 0:12
  According
• 0:13
  to
• 0:13
  Chainstorage,
• 0:14
  the
• 0:15
  discount
• 0:15
  giant
• 0:15
  is
• 0:15
  now
• 0:16
  offering
• 0:16
  a
• 0:16
  smiling
• 0:17
  Ask
• 0:18
  Sparky
• 0:18
  button
• 0:19
  in
• 0:19
  its
• 0:19
  mobile
• 0:20
  app,
• 0:20
  which
• 0:20
  customers
• 0:20
  can
• 0:21
  use
• 0:21
  across
• 0:21
  all
• 0:22
  product
• 0:22
  categories
• 0:23
  to
• 0:24
  find
• 0:24
  items
• 0:24
  and
• 0:25
  synthesize
• 0:25
  reviews.
• 0:26
  Customers
• 0:27
  can
• 0:27
  also
• 0:27
  conduct
• 0:27
  natural
• 0:28
  language
• 0:28
  searches
• 0:29
  to
• 0:29
  determine
• 0:30
  information
• 0:30
  such
• 0:30
  as
• 0:31
  what
• 0:31
  sports
• 0:31
  teams
• 0:32
  are
• 0:32
  playing
• 0:32
  that
• 0:32
  night
• 0:33
  or
• 0:34
  the
• 0:34
  weather
• 0:34
  at
• 0:34
  the
• 0:35
  beach
• 0:35
  they're
• 0:35
  heading
• 0:35
  to
• 0:35
  and
• 0:36
  get
• 0:36
  a
• 0:36
  custom
• 0:36
  outfit
• 0:37
  recommendation.
• 0:38
  Wow,
• 0:38
  I
• 0:38
  didn't
• 0:38
  know
• 0:39
  about
• 0:39
  that.
• 0:39
  That's
• 0:39
  pretty
• 0:40
  cool.
• 0:40
  Sparky
• 0:41
  currently
• 0:41
  uses
• 0:42
  generative
• 0:42
  AI,
• 0:43
  but
• 0:43
  soon
• 0:43
  Walmart
• 0:44
  also
• 0:44
  says
• 0:44
  that
• 0:44
  it
• 0:45
  plans
• 0:45
  to
• 0:45
  leverage
• 0:45
  agentic
• 0:46
  AI,
• 0:47
  which
• 0:47
  goes
• 0:47
  a
• 0:48
  step
• 0:48
  beyond
• 0:48
  generative
• 0:49
  AI,
• 0:49
  as
• 0:49
  I'm
• 0:49
  sure
• 0:49
  all
• 0:50
  you
• 0:50
  Omnitok
• 0:50
  fans
• 0:51
  are
• 0:51
  very
• 0:51
  familiar
• 0:51
  with
• 0:52
  at
• 0:52
  this
• 0:52
  point
• 0:52
  because
• 0:53
  it
• 0:53
  analyzes
• 0:53
  massive
• 0:54
  amounts
• 0:54
  of
• 0:54
  data
• 0:55
  in
• 0:55
  near
• 0:55
  real
• 0:55
  time
• 0:56
  and
• 0:56
  automatically
• 0:56
  takes
• 0:57
  action
• 0:58
  based
• 0:58
  on
• 0:58
  the
• 0:58
  results
• 0:58
  to
• 0:59
  provide
• 0:59
  more
• 0:59
  functionality
• 1:00
  from
• 1:01
  Sparky.
• 1:02
  And
• 1:02
  are
• 1:03
  you
• 1:03
  buying
• 1:03
  or
• 1:04
  selling
• 1:04
  the
• 1:04
  hype
• 1:04
  around
• 1:05
  Sparky?
• 1:06
  100%
• 1:07
  buying.
• 1:07
  You're
• 1:07
  buying
• 1:07
  this
• 1:08
  too.
• 1:08
  One
• 1:08
  again,
• 1:09
  hook
• 1:09
  line
• 1:09
  and
• 1:09
  sicker.
• 1:10
  First,
• 1:10
  because
• 1:11
  now
• 1:12
  all
• 1:12
  Walmart
• 1:13
  products
• 1:13
  will
• 1:14
  be
• 1:14
  more
• 1:14
  easily
• 1:15
  discoverable
• 1:15
  through
• 1:16
  this
• 1:16
  app
• 1:17
  through
• 1:17
  the
• 1:17
  Ask
• 1:17
  Sparky
• 1:18
  application.
• 1:19
  And
• 1:19
  it
• 1:19
  also
• 1:20
  makes
• 1:21
  Walmart
• 1:21
  products
• 1:21
  more
• 1:22
  discoverable
• 1:22
  through
• 1:22
  other
• 1:24
  large
• 1:24
  language
• 1:25
  search
• 1:25
  models
• 1:25
  because
• 1:26
  their
• 1:26
  products
• 1:26
  are
• 1:27
  set
• 1:27
  up
• 1:27
  to
• 1:27
  be
• 1:27
  discovered.
• 1:28
  Second
• 1:29
  to
• 1:29
  the
• 1:29
  points
• 1:30
  that
• 1:30
  we
• 1:30
  made
• 1:30
  earlier,
• 1:30
  I
• 1:31
  think
• 1:31
  if
• 1:31
  you
• 1:31
  are
• 1:32
  going
• 1:32
  to
• 1:32
  truly
• 1:32
  compete
• 1:32
  with
• 1:33
  Amazon,
• 1:34
  you
• 1:35
  don't
• 1:35
  have
• 1:35
  to
• 1:35
  name
• 1:35
  it
• 1:36
  after
• 1:36
  a
• 1:36
  dog
• 1:36
  also,
• 1:37
  but
• 1:37
  Amazon
• 1:38
  has
• 1:38
  Rufus.
• 1:39
  I
• 1:39
  think
• 1:39
  people
• 1:39
  are
• 1:40
  going
• 1:40
  to
• 1:40
  expect
• 1:40
  that
• 1:40
  Walmart,
• 1:41
  should
• 1:41
  they
• 1:42
  convert
• 1:42
  from
• 1:42
  Amazon
• 1:43
  to
• 1:43
  Walmart,
• 1:43
  that
• 1:44
  they're
• 1:44
  going
• 1:44
  to
• 1:44
  have
• 1:44
  a
• 1:45
  similar,
• 1:45
  similar
• 1:46
  service
• 1:46
  using
• 1:47
  something
• 1:47
  like
• 1:48
  Ask
• 1:48
  Sparky.
• 1:49
  But
• 1:49
  lastly,
• 1:50
  the
• 1:50
  thing
• 1:50
  I
• 1:50
  think
• 1:51
  that
• 1:51
  I'm
• 1:51
  most
• 1:51
  excited
• 1:52
  about
• 1:52
  is
• 1:52
  where
• 1:52
  this
• 1:53
  can
• 1:53
  go
• 1:53
  in
• 1:53
  the
• 1:53
  future.
• 1:53
  And
• 1:53
  Chris,
• 1:54
  you
• 1:54
  know
• 1:54
  that
• 1:55
  not
• 1:55
  only
• 1:55
  do
• 1:55
  I
• 1:56
  use
• 1:56
  Walmart
• 1:56
  plus
• 1:56
  for
• 1:57
  all
• 1:57
  of
• 1:57
  my
• 1:57
  grocery
• 1:58
  delivery,
• 1:58
  all
• 1:58
  of
• 1:59
  my
• 1:59
  essentials,
• 2:00
  and
• 2:00
  pretty
• 2:01
  much
• 2:01
  everything
• 2:01
  under
• 2:01
  the.
• 2:02
  Sun,
• 2:02
  I
• 2:02
  think
• 2:02
  anyone
• 2:03
  still
• 2:03
  listening
• 2:03
  to
• 2:03
  this
• 2:03
  podcast
• 2:04
  knows
• 2:04
  that
• 2:04
  at
• 2:04
  this
• 2:05
  point.
• 2:05
  I
• 2:05
  also
• 2:07
  have
• 2:07
  used
• 2:07
  their
• 2:07
  travel
• 2:08
  benefits
• 2:08
  significantly.
• 2:09
  I
• 2:10
  booked
• 2:10
  a
• 2:10
  car
• 2:10
  in
• 2:10
  Spain
• 2:11
  last
• 2:11
  minute.
• 2:12
  You
• 2:12
  booked
• 2:12
  a
• 2:12
  rental
• 2:12
  car
• 2:12
  in
• 2:13
  Spain?
• 2:13
  I
• 2:13
  booked
• 2:13
  a
• 2:13
  rental
• 2:14
  car
• 2:14
  in
• 2:15
  Spain
• 2:15
  through
• 2:15
  Walmart
• 2:16
  Plus.
• 2:16
  I've
• 2:16
  done
• 2:16
  this
• 2:16
  several
• 2:17
  times
• 2:17
  now.
• 2:18
  But
• 2:18
  the
• 2:18
  thing
• 2:18
  that's
• 2:19
  so
• 2:19
  interesting
• 2:20
  about
• 2:20
  this
• 2:20
  is
• 2:20
  that
• 2:20
  I
• 2:21
  think
• 2:21
  once
• 2:21
  you
• 2:21
  start
• 2:22
  to
• 2:22
  get
• 2:22
  the
• 2:22
  agentic
• 2:23
  element
• 2:23
  in
• 2:23
  here,
• 2:24
  people
• 2:24
  will
• 2:24
  be
• 2:24
  coming
• 2:25
  to
• 2:25
  Ask
• 2:25
  Sparky.
• 2:26
  And
• 2:26
  I
• 2:26
  hope
• 2:26
  that
• 2:27
  in
• 2:27
  the
• 2:27
  the
• 2:27
  future
• 2:27
  I'm
• 2:27
  able
• 2:27
  to
• 2:28
  go
• 2:28
  to
• 2:28
  Ask
• 2:28
  Sparky
• 2:29
  and
• 2:29
  say,
• 2:29
  hey,
• 2:29
  I'm
• 2:30
  in
• 2:30
  Barcelona.
• 2:31
  I
• 2:31
  need
• 2:31
  a
• 2:31
  rental
• 2:31
  car
• 2:31
  tomorrow
• 2:32
  through
• 2:33
  the
• 2:33
  end
• 2:33
  of
• 2:33
  the
• 2:33
  weekend.
• 2:34
  Can
• 2:34
  you
• 2:34
  get
• 2:34
  this
• 2:35
  done
• 2:35
  for
• 2:35
  me?
• 2:35
  And
• 2:36
  that
• 2:36
  gives
• 2:36
  me
• 2:36
  a
• 2:36
  reason
• 2:37
  to
• 2:37
  go
• 2:38
  back
• 2:38
  to
• 2:38
  Walmart
• 2:39
  beyond
• 2:40
  just
• 2:40
  shopping,
• 2:40
  which
• 2:41
  I
• 2:41
  think
• 2:41
  is
• 2:41
  brilliant.
• 2:42
  But
• 2:42
  are
• 2:42
  you
• 2:43
  buying?
• 2:43
  Yeah,
• 2:43
  yeah,
• 2:43
  yeah,
• 2:44
  no,
• 2:44
  I'm
• 2:44
  buying
• 2:44
  it
• 2:44
  too.
• 2:45
  The
• 2:45
  one
• 2:45
  thing
• 2:45
  I
• 2:45
  take
• 2:45
  umbrage
• 2:46
  in,
• 2:46
  what
• 2:46
  you
• 2:46
  said,
• 2:46
  and
• 2:47
  it's
• 2:47
  probably
• 2:47
  the
• 2:47
  smallest
• 2:48
  port
• 2:48
  I
• 2:48
  could
• 2:48
  possibly
• 2:48
  take
• 2:49
  umbrage
• 2:49
  with,
• 2:49
  is
• 2:49
  that
• 2:49
  you
• 2:50
  said
• 2:50
  Sparky
• 2:50
  is
• 2:50
  named
• 2:50
  after
• 2:50
  a
• 2:51
  dog.
• 2:51
  Because
• 2:51
  if
• 2:51
  you're
• 2:51
  from
• 2:52
  Tempe,
• 2:53
  Sparky
• 2:53
  is
• 2:53
  actually
• 2:53
  the
• 2:54
  name
• 2:54
  of
• 2:54
  the
• 2:54
  Arizona
• 2:55
  State
• 2:55
  Sun
• 2:55
  Devil
• 2:55
  mascot.
• 2:56
  So
• 2:56
  shout
• 2:56
  out.
• 2:57
  Yes,
• 2:57
  so
• 2:57
  shout
• 2:57
  out
• 2:58
  to
• 2:58
  my
• 2:58
  friends
• 2:58
  in
• 2:58
  Tempe
• 2:59
  back
• 2:59
  home
• 3:00
  that,
• 3:00
  like,
• 3:00
  little
• 3:00
  devil
• 3:01
  guy.
• 3:01
  Yep,
• 3:01
  Sparky
• 3:02
  the
• 3:02
  Sun
• 3:02
  Devil.
• 3:02
  I
• 3:02
  had
• 3:03
  no
• 3:03
  idea.
• 3:03
  Yes,
• 3:03
  we
• 3:04
  had
• 3:04
  a
• 3:04
  seal
• 3:04
  named
• 3:04
  Sparky
• 3:05
  at
• 3:05
  the
• 3:05
  zoo
• 3:05
  in
• 3:06
  Minnesota.
• 3:07
  Feels
• 3:08
  about
• 3:08
  right.
• 3:09
  I
• 3:09
  love
• 3:10
  seals
• 3:10
  at
• 3:10
  the
• 3:10
  Minnesota
• 3:11
  zoo,
• 3:11
  but
• 3:11
  that's
• 3:11
  another
• 3:12
  topic
• 3:12
  for
• 3:12
  another
• 3:12
  day.
• 3:12
  No,
• 3:13
  but
• 3:13
  I
• 3:13
  agree
• 3:13
  with
• 3:13
  you,
• 3:13
  Anne.
• 3:14
  I
• 3:14
  mean,
• 3:14
  I
• 3:14
  think,
• 3:14
  I
• 3:15
  think
• 3:15
  you
• 3:15
  actually
• 3:15
  have
• 3:15
  to
• 3:16
  look
• 3:16
  at
• 3:16
  these
• 3:16
  two
• 3:16
  stories
• 3:17
  in
• 3:17
  connection
• 3:18
  with
• 3:18
  each
• 3:18
  other
• 3:18
  because
• 3:18
  if
• 3:19
  they're
• 3:19
  able
• 3:19
  to
• 3:19
  get
• 3:19
  more
• 3:19
  app
• 3:20
  downloads
• 3:20
  and
• 3:21
  get
• 3:21
  more
• 3:21
  conversions,
• 3:22
  the
• 3:22
  mobile
• 3:23
  app
• 3:23
  serves
• 3:23
  as
• 3:23
  a
• 3:23
  bedrock
• 3:24
  for
• 3:24
  them
• 3:24
  to
• 3:25
  take
• 3:25
  this
• 3:25
  in
• 3:25
  the
• 3:26
  arena
• 3:26
  of
• 3:26
  agentic
• 3:27
  AI,
• 3:27
  which
• 3:27
  is
• 3:27
  where
• 3:28
  things
• 3:28
  are
• 3:28
  going.
• 3:29
  And
• 3:29
  if
• 3:29
  you
• 3:29
  step
• 3:29
  back
• 3:30
  30,000
• 3:30
  foot
• 3:31
  view,
• 3:31
  you
• 3:31
  have
• 3:31
  to
• 3:31
  salute
• 3:32
  Walmart
• 3:32
  for
• 3:33
  just
• 3:33
  even
• 3:33
  putting
• 3:33
  themselves
• 3:34
  in
• 3:34
  that
• 3:34
  position
• 3:35
  to
• 3:35
  be
• 3:35
  in
• 3:35
  the
• 3:36
  agentic
• 3:36
  AI
• 3:37
  conversation
• 3:38
  with
• 3:38
  Google,
• 3:38
  with
• 3:39
  Amazon,
• 3:39
  because
• 3:39
  it
• 3:39
  brings
• 3:40
  in
• 3:40
  the
• 3:40
  whole,
• 3:40
  and
• 3:41
  I
• 3:41
  hate
• 3:41
  to
• 3:41
  say
• 3:41
  it
• 3:42
  because
• 3:42
  it
• 3:42
  can
• 3:42
  be
• 3:42
  overused,
• 3:43
  but
• 3:43
  it
• 3:43
  brings
• 3:43
  Walmart
• 3:44
  squarely
• 3:45
  into
• 3:45
  the
• 3:45
  super
• 3:45
  app
• 3:46
  conversation
• 3:47
  of
• 3:47
  everything
• 3:47
  you
• 3:47
  need
• 3:48
  to
• 3:48
  do
• 3:48
  to
• 3:48
  coordinate
• 3:48
  your
• 3:48
  life.
• 3:49
  Your
• 3:49
  life.
• 3:50
  Talked
• 3:50
  about
• 3:50
  it
• 3:51
  getting
• 3:51
  a
• 3:51
  rental
• 3:51
  car
• 3:52
  through
• 3:52
  the
• 3:52
  app.
• 3:52
  I
• 3:53
  wouldn't
• 3:53
  think
• 3:53
  to
• 3:53
  do
• 3:53
  that
• 3:53
  on
• 3:54
  Amazon,
• 3:54
  but
• 3:54
  now
• 3:54
  you're
• 3:54
  doing
• 3:54
  it
• 3:55
  on
• 3:55
  Walmart
• 3:55
  plus.
• 3:55
  Yeah.
• 3:56
  So
• 3:56
  Walmart
• 3:56
  is
• 3:56
  squarely
• 3:57
  in
• 3:57
  position
• 3:57
  to
• 3:58
  capitalize
• 3:58
  on
• 3:59
  that.
• 3:59
  And
• 4:00
  again,
• 4:00
  we've
• 4:00
  talked
• 4:00
  about.
• 4:00
  It's
• 4:01
  just
• 4:01
  a
• 4:01
  question
• 4:01
  of
• 4:01
  who's
• 4:02
  gonna
• 4:02
  end
• 4:02
  up
• 4:02
  being
• 4:02
  that
• 4:03
  interface,
• 4:03
  right?
• 4:04
  And
• 4:04
  Walmart,
• 4:04
  I
• 4:04
  give
• 4:05
  as
• 4:05
  much
• 4:05
  chance
• 4:06
  as
• 4:06
  anybody
• 4:06
  in
• 4:07
  doing
• 4:07
  that,
• 4:07
  you
• 4:07
  know,
• 4:08
  provided
• 4:08
  they
• 4:08
  continue
• 4:09
  to
• 4:09
  show
• 4:09
  that
• 4:09
  they've
• 4:09
  got
• 4:09
  the
• 4:10
  tech
• 4:10
  chops
• 4:10
  to
• 4:10
  make
• 4:10
  it
• 4:11
  happen.
• 4:11
  And
• 4:12
  they
• 4:12
  have.
• 4:13
  Who
• 4:13
  knew,
• 4:13
  Chris?
• 4:14
  Who
• 4:15
  knew?
• 4:16
  Hey,
• 4:16
  it's
• 4:17
  working
• 4:17
  already,
• 4:17
  man.
• 4:17
  It's
• 4:18
  working
• 4:18
  already.