Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How A Hospital Reduced Patient No-Shows By Forty Percent
Hospital no-shows cost the US healthcare system billions annually, but one mid-sized health network found a way to cut them by forty percent without hiring more staff. Lucas and Luna break down the specific behavioral economics playbook used by this provider, focusing on how they replaced generic reminders with dynamic, choice-driven communication. We explore why standard text messages fail, how pricing friction impacts appointment adherence, and what operations leaders can steal for their own scheduling systems. This is Episode 182 of The Operations Podcast.
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