Latest / INSPIRE STORY / How to Embrace Change Gracefully and Find Purpose in Difficult Times
Transcript
- 0:00Speaker 1: When I lived as a monk, I was trying so
- 0:02hard to be a monk, and now I've realized that
- 0:05that's just one part of me. I love being a
- 0:10messenger through media. I love being a thinker, I love
- 0:13being a content creator. I love being so much more
- 0:17than that, and that's such a big part of my identity.
- 0:21It still is a massive part of my life. It's
- 0:24the foundation of who I am, but it's.
- 0:26Speaker 2: Not all of me.
- 0:33Speaker 1: Hey, everyone, welcome back to On Purpose, the number one
- 0:36health podcast in the world. Thanks to each and every
- 0:38single one of you for learning, listening, and growing with
- 0:42us every single week. Now you know that I'm always
- 0:45trying to find new minds, new people, thought leaders who
- 0:49have insights that can help me learn, listen, and grow,
- 0:52and then I want to share that with you and
- 0:54today's guest. When I first read about her, I was
- 0:57blown away immediately, and I knew I had to in
- 1:00the studio for this conversation, and so we finally are here.
- 1:05She came all the way, she's with us in person.
- 1:08I'm talking about none other than Maya Shanka. Now, for
- 1:11those of you that don't know, she's the senior director
- 1:14of Behavioral Economics at Google and is the creator, host,
- 1:17and executive producer of the podcast A Slight Change of Plans,
- 1:22where she interviews fascinating guests that I can't.
- 1:24Speaker 2: Wait to talk to her about.
- 1:26Speaker 1: She previously served as a senior advisor in the Obama
- 1:29White House, where she founded and served as chair of
- 1:32the White House's Behavioral Science Team, a team of scientists
- 1:35tasked with improving public policy using research insights from human behavior. Maya,
- 1:41thank you so much for being here. Your resume is phenomenal.
- 1:46You have an incredible set of expertise. I secretly wish
- 1:51I was a behavioral economist, so hearing that that comes
- 1:54from my behavioral economics has been like my passion since
- 1:59I was fifteen years old. And I'm not smart enough
- 2:02to be one, but I get to sit with you
- 2:04today and get it, pick your brain.
- 2:05Speaker 2: So thank you for being here.
- 2:06Speaker 3: Oh my gosh, thank you so much for having me.
- 2:07Speaker 4: It's such a pleasure to be with you and to
- 2:10be in person with you, which feels so special at
- 2:13this point in time.
- 2:13Speaker 1: Yeah, and we've already been talking offline and getting on
- 2:16so anyone who's listening to this podcast, you're in for
- 2:18a real tree. Maya is so warm, so relaxed. So
- 2:25you have such a warm energy about yourself. I know
- 2:26you were saying that about my wife, but you have
- 2:29the same I.
- 2:29Speaker 3: Need to tell your listeners.
- 2:31Speaker 4: So knocked on the door and Rothy Jay's wife opens
- 2:35the door, has no idea who I am. I'm with
- 2:39my friend Madeline, and she greets us in absolutely the
- 2:43warmest way. She's like, hello, welcome to my home. I
- 2:46have no idea who you are, but I'm going to
- 2:48be a feasive and warm anyway. And I was so
- 2:50struck by her presence and that kind of energy. And
- 2:54then of course you walk up the stairs and you
- 2:56have exactly the same vibe. So I know why you
- 2:58guys are married. It's very sweet with that in action.
- 3:00Speaker 1: Well, we felt the same from you immediately as well,
- 3:02and I feel like we're old friends already.
- 3:04Speaker 2: Yeah, in the way that we're talking.
- 3:06Speaker 1: And I want I want to go back, because I
- 3:07do want to use this as an excuse to get
- 3:09to know you better. But let's go back to the
- 3:12beginning of your journey. And I read that you were
- 3:16off to become a really successful violinist, and that was
- 3:19the path that you were on until you experienced an injury.
- 3:22I want to hear about that journey, your fascination with music,
- 3:26and tell us about how it all started out.
- 3:29Speaker 4: Yeah, So, when I was six years old, my mom
- 3:32went up to her attic and brought down my grandmother's
- 3:34violin that she had brought with her all the way
- 3:36from India when she immigrated to this country. So it
- 3:38was one of those few things that she carried with her.
- 3:41And when I was six, she brought it down from
- 3:42the attict and showed it to me, and she had
- 3:45only meant for me to see it. She said, oh,
- 3:47you know, I want you know this is this is
- 3:49your party's instrument, right, that's how you say grandmother and
- 3:51thumbl And I looked at it, and she noticed that
- 3:56I was so quickly taken by the instrument. I very
- 3:59quickly asked for a pint sized violin of my own,
- 4:02and she went to the store and got me a
- 4:04quarter sized violin. And I was infatuated. I mean, my
- 4:09mom never had to tell me to practice.
- 4:11Speaker 3: Every day.
- 4:11Speaker 4: I'd rush home from school, go upstairs, open my instrument.
- 4:15And I assure you, Jay, I didn't feel that way
- 4:16about everything I was saying in school, but the violin
- 4:19was something that just felt like it came so naturally
- 4:21to me. And so when I was nine years old
- 4:25and I was that classic kid with really big dreams
- 4:27and no idea how to get there, my mom and
- 4:30I were in New York. And now my parents have
- 4:33no connections at this point into the classical music world.
- 4:37And so, you know, my dad's a theoretical physicist. My
- 4:40mom helps immigrants get green cards in this country. They
- 4:43had no idea how to facilitate, you know, this transition
- 4:46for me. But then my mom is such a fearless
- 4:49go get her. So we're walking by the Juilliard School
- 4:51of Music in New York one Saturday. I happened to
- 4:54have my violin with me and she said, Maya, why
- 4:57don't we just go in?
- 4:59Speaker 3: Doan? Why don't we just go in? We don't have
- 5:00an invitation, that's why we don't go in. That's nuts.
- 5:03And she's like, let's just go in.
- 5:04Speaker 4: Let's see what happens. What's the worst thing that can happen.
- 5:06I was like, well, I'll tell you the worst thing
- 5:07that can happen. I'm gonna get rejected and it's going
- 5:09to be terrible. And my mom didn't care. She's like,
- 5:11we're going in. So we walk into Juilliard uninvited, and
- 5:16we stumble upon a fellow classmate and my mom says, hey,
- 5:19would you mind if my daughter auditions for your teacher today.
- 5:24I know, you know, we don't have the formal invitation,
- 5:26but that would be wonderful. And they were so generous
- 5:28and kind, and I auditioned for him and he assessed
- 5:32me into a summer program, and then six months later
- 5:34I auditioned for Juilliard and get accepted.
- 5:36Speaker 3: Sow then amazing.
- 5:38Speaker 4: Yeah, my mom is She's taught me so many lessons,
- 5:40but one of them was don't wait for you know
- 5:43that silver plate, just create it right. And so that
- 5:48began my journey of just being so in love with violin.
- 5:52And when I was a teenager, it's a Peerlman asked
- 5:55me to be as private violin student. And I'm sure
- 5:58a lot of your listeners can relate to this, but
- 5:59when you're a deeply competitive environment like Juilliard, you don't
- 6:03really know if you have what it takes to succeed.
- 6:06And so when Pearlman took me on as a student,
- 6:08that was the vote of confidence that I needed. That like, oh,
- 6:11maybe I do actually have what it takes. And so
- 6:13I was even able to convince my parents that I should.
- 6:16You know, I wanted to go pro and they were
- 6:17finally like, okay, fine, you don't have to do the
- 6:19liberal arts education and you can go to a conservatory
- 6:22for college. So I had everyone on board, and then,
- 6:24like you mentioned, when I was fifteen, I had a
- 6:26son in hand injury, and basically overnight, doctors told me
- 6:31that I could never play the violin again. And as
- 6:35you can imagine, I was just completely despondent because the
- 6:39violin had played such a formative role in my life
- 6:41up until that point. I felt like I was first
- 6:45and foremost of violinists, right, it was my identity. And
- 6:49you know, there's this interesting insight from cognitive science which says,
- 6:54which is about this concept called identity foreclosure and refers
- 6:57to the fact that we can get really thick in
- 7:00certain identities, especially in adolescence. I mean, it can carry
- 7:03through into adulthood, but certainly an adolescence, and I felt
- 7:07prey to that. I kind of felt like, for the
- 7:10first time ever, I was asking all these existential questions
- 7:12about myself, like who am I? You know who am
- 7:15I without the violin I'd never thought to ask myself
- 7:17that question before, and in many ways, having being forced
- 7:22to pivot at that moment in my life has given
- 7:25me a much more malleable sense of self, a much
- 7:27more malleable identity. And I think that served me well
- 7:30as i've you know, endured life twists and turns.
- 7:34Speaker 1: Yeah. Wow, I mean I can't imagine what it feels
- 7:36like to be that age and be told you can't
- 7:39plan instrument again, and you know something that you've built
- 7:41up such a close relationship with over nine years. I mean,
- 7:44tell us about what you were feeling. How did it
- 7:46affect your confidence? Because I'm guessing at that time as well,
- 7:49when your identities wrapped up in being a performer or
- 7:53being a violinist and you have this incredible mentor and
- 7:56then that's taken away, what is that? What did that
- 7:58feel like? And you know what did that kind of
- 8:01push you towards? What changed about you at that point?
- 8:04Speaker 4: Yeah, it's a fantastic question. I resisted it for a while.
- 8:08I was the impatient teenager that was like, I'm going.
- 8:10Speaker 3: To get through this. Damn those doctors. I don't care
- 8:13what they say.
- 8:14Speaker 4: Well, actually those doctors were super right, and I needed
- 8:16to just have listened to them from the beginning. But
- 8:19I think what it taught me was something very important,
- 8:22which was it was much more stable and sturdy for
- 8:26me to attach my identity not to a specific thing,
- 8:32but to the traits of that thing that lit me up.
- 8:36And so when I dug deeper, I realized, you know,
- 8:38my child of brain thought, well, I love the violin.
- 8:40I love the instrument, I love the way it feels,
- 8:42I love the sounds that produce. But actually, Jay, the
- 8:45thing that really got me ticking is the fact that
- 8:48my instrument allowed me to forge a close emotional connection
- 8:52with people almost effortlessly. So imagine I'm a kid right
- 8:55nine years old. I could go on to a stage.
- 8:58There's thousands of people in the audience that I've never
- 9:00met before, they've never met me, and within moments, I'm
- 9:05allowing them to feel something they've never felt before. We
- 9:08have some sort of emotional intimacy and bond that's forming
- 9:13between us just because of the music that I'm playing.
- 9:16And I realize, like, well, that's what I'm actually passionate about.
- 9:21Speaker 3: It's human connection.
- 9:22Speaker 4: I mean, that's probably why I responded so much to
- 9:24your warmth, right, because that's genuinely what makes me tick
- 9:27in life is connecting with other human beings, trying to
- 9:30understand what motivates them, what pains them, what brings them joy.
- 9:34And I feel like that led me down this path
- 9:37to studying the human mind in all of its intricacies,
- 9:40the science behind the human mind, and in many ways
- 9:43it led me to this new podcast. I've been creating
- 9:45a slight change of plans where I have this license
- 9:48now to go into a room and interview people like
- 9:52Hillary Clinton and Tiffany Hattish and others and say, hey,
- 9:55Hillary apropos of nothing, what is your biggest insecurity, what's
- 10:00the hardest moment of your life? You know, you can
- 10:01cut through all the pleasantries and just really dig deep.
- 10:04Speaker 3: And I think when I look.
- 10:05Speaker 4: Over the course of my life, that is the common thread.
- 10:09It's this deep desire to emotionally connect with those around me,
- 10:13and I just try to find that in other pursuits.
- 10:15And you know, for those listening, I feel like, if
- 10:18you're going through a hard time where you're being forced
- 10:20to pivot, try to identify what features or traits of
- 10:24things that you like and then try to engage in
- 10:26an exploration to figure out where else they might exist
- 10:29in other domains.
- 10:30Speaker 1: Yeah, I'm so glad you raised that point. I think
- 10:32that's so powerful. Like we get so obsessed with activities
- 10:35and identity shaped around activities, and it's not about activities.
- 10:40It's about the aspects, the subtle things, the role you
- 10:43get to play, the relationship you have with that thing
- 10:45that makes a difference. I often say to people, like
- 10:48people think like your purpose is to be a speaker,
- 10:51or your purpose is to be a podcaster, And it's like, well,
- 10:54none of those are a purpose. They are vehicles and
- 10:57they are platforms and their modes of sharing a message.
- 11:02But the purpose is the reason why you do it
- 11:04and your intention and what you put into it. I
- 11:07think we all get so lost with like, well, what's
- 11:09the activity that I want to do? So I love
- 11:11how you broke that down and simplified that. But you
- 11:14also gave me a few good You also gave me
- 11:16a few good questions to ask you now based on
- 11:18what you've been asking other people, So I'm going to
- 11:20be using them on you.
- 11:22Speaker 2: I was going in that direction.
- 11:23Speaker 1: I wanted to know Since then, what do you think
- 11:25is the most difficult experience you've personally gone through since then.
- 11:29So that was obviously a big thing at fifteen sixteen,
- 11:32What since then has been probably the biggest personal challenge
- 11:35that you feel you've been faced with.
- 11:38Speaker 4: Yeah, I mean, in many ways, it's hard to identify
- 11:42a discrete moment. I think the biggest challenge one faces
- 11:46is growing into themselves. And I think for me, if
- 11:51I were to summarize the biggest challenge in my own life,
- 11:54it is.
- 11:56Speaker 3: The acceptance of.
- 11:57Speaker 4: Certain parts of my personality that I wish were different,
- 12:00that I just need to be okay with and to
- 12:03manage in life in spite of those things. Right, I'm
- 12:08incredibly impatient. I want everything to have happened yesterday, and
- 12:12that impatience can have lots of negative I mean, my
- 12:15mom would always say when I was a kid that
- 12:17she's like, before i'd know what you were running across
- 12:19the street, you wouldn't wait for the light to turn.
- 12:21She's like, I was always terrified something was going to
- 12:23happen to you. So I've always seen my impatience as
- 12:27being a negative thing. But then I think about the
- 12:30parts of my life in which that impatience has really
- 12:33served me well. So a good example of this is
- 12:36so quick backstory. So, as I mentioned to you, I
- 12:39discovered cognitive science and I ended up becoming an academic.
- 12:43So I did my PhD, I did my postdoc and
- 12:46cognitive neuroscience, and I remember there was this moment I
- 12:50was in the basement of I was at Stanford at
- 12:52the time, so I was in the basement of Ephormeri
- 12:53Laboratory and I was scanning this guy's brain. I'd probably
- 12:57been in this windowless room in the basement for about
- 12:59five hours at this point. So he comes in and
- 13:01within moments I'm peering into his brain, and I'm thinking
- 13:03to myself, even my personality, I feel like the order
- 13:07of operations is a little off here, Like I don't
- 13:10know whether this guy has kids. I don't know what
- 13:12he's passionate about. I don't know if he has children.
- 13:15I don't know his favorite ice cream flavor. Is these
- 13:16are important questions today. I don't know anything about him,
- 13:19and yet I'm peering into his brain, which feels really intimate.
- 13:23So i'me ever thinking to myself, I'm too social for this,
- 13:26like I need to pivot in some way. And I
- 13:29didn't know what to do, because what does a postdoc
- 13:31and cognitive neuroscience do other than become an academic become
- 13:33a professor. So I ended up talking with my undergraduate
- 13:37mentor who I know, you know, Laurie Santos.
- 13:39Speaker 2: I didn't realize that. Yeah, yeah, I did not know that.
- 13:44I don't know how I miss that.
- 13:45Speaker 4: Yeah, she's one of my closest friends and has been
- 13:48an incredible mentor to me ever since freshman year of college.
- 13:52I can share the story having met at some point later,
- 13:54but anyway, I call her out that I'm saying to her, Laurie,
- 13:58So the thing I've been doing for the last time years,
- 14:00I'm kind of in like a JK moment where I
- 14:02no longer want to be doing this, But what the
- 14:05hell do I do next? Should I try to become
- 14:07a general management consultant? Like, I don't understand what I
- 14:10can do? So she tells me, Maya, there's this incredible
- 14:14work happening in the White House right now where they
- 14:17are using insights from our field, from the science of
- 14:19decision making, and it is changing people's lives. So, for example,
- 14:24they are changing the default settings in this school lunch
- 14:28program that helps low income kids eat lunch every day,
- 14:31and instead of it being an opt in program, they're
- 14:34making it an opt out program so that all eligible
- 14:36kids are automatically enrolled without the need for burdens and
- 14:39application or this stigma associated with signing up your kids
- 14:42for a public benefits program. And now parents only need
- 14:46to take a step if they want to actively unenroll
- 14:48their kids from the program. So, as a result of
- 14:50that change, twelve and a half million more kids we're
- 14:53eating school at lunch every day. So I'm thinking to myself,
- 14:57So this gets to the impatient's face, right, and myself,
- 15:00Oh my gosh, I want to have that job. But
- 15:04that job doesn't exist. It just was worked, that was happening.
- 15:06There's no role for a behavioral scientist. And so I
- 15:09go home that day and Laurie makes you know, some
- 15:14connections for me, and you.
- 15:15Speaker 1: Fly to DC and walk into the White House like
- 15:17you walked into Julia. That's that's what happens, right.
- 15:19Speaker 4: It's actually pretty close to that day. I sent a
- 15:22cold email to an Obama advisor.
- 15:25Speaker 3: He doesn't know who I am.
- 15:26Speaker 4: I'm riding off the coattails of famous people like Laurie
- 15:28Santos and Cas Sunstein who wrote the book Nudge, and
- 15:31they're helping guide the way. But I basically interview with
- 15:35the White House official. Two days after I send this email,
- 15:38I moved to d C without.
- 15:39Speaker 3: Having a formal offer letter.
- 15:41Speaker 4: I remember I sold everything California other than my bike.
- 15:44I signed a one year lease in DC, and I
- 15:46was like, I'm here whether you all like it or not,
- 15:49because I need to be here.
- 15:50Speaker 3: So that impatience kicked in. And then it really.
- 15:52Speaker 4: Kicked in when I was at the White House, where
- 15:55I have this big, grand goal to build a team
- 15:57of behavioral scientists and I wasn't given a mandate or
- 16:00budget to do so. And that impatient personality really helped
- 16:05me thrive there where I refuse to take no for
- 16:07an answer.
- 16:08Speaker 3: I push people every day.
- 16:10Speaker 4: I was like, everyday matters in this administration, and look,
- 16:12we did no idea what was coming next. But even
- 16:14from that vantage point, you know, every every day mattered
- 16:17so much.
- 16:18Speaker 3: And so I feel like accepting the parts.
- 16:23Speaker 4: Of myself that I haven't always liked and trying to
- 16:25figure out if there are silver linings to those traits.
- 16:28Like my husband and I will often do this even
- 16:30in our relationship, right where I'll be like, I'll be like, Jimmy,
- 16:35you're being too much of a people pleaser, Like you
- 16:37need to just say no to the person, and he'll
- 16:39remind me. He'll be like, you know, Maya, The fact
- 16:41that I can be a plea people pleaser sometimes does
- 16:43make me a very loving husband. You know, I am
- 16:46very kind of like, oh, you are really kind and loving.
- 16:48You're so right, And so I think my husband Jimmy
- 16:50has helped me. If we can do that with each other,
- 16:53remind each other that traits are complicated and complex, and
- 16:56they have pros and cons and we should give ourselves
- 16:59the same compactity.
- 16:59Speaker 3: You should.
- 17:00Speaker 4: We should constantly remind ourselves. And he, you know, he
- 17:03was teaching me by role modeling it with himself. I
- 17:07should remember that there are also some pros I love that.
- 17:09Speaker 2: Is he a beavoral economist too?
- 17:11Speaker 3: He's actually a software engineer?
- 17:13Speaker 5: Okay? Right?
- 17:14Speaker 2: Okay? I was just like, is he like, you know.
- 17:16Speaker 3: She's very wise behavioral condoms at times? Can I can?
- 17:20I ask you?
- 17:20Speaker 4: That's the question though, is there a trait in you
- 17:23where you didn't always embrace it, but you've learned over
- 17:26time that there might be you know, No, it's.
- 17:30Speaker 1: Really interesting when when I think about I'd have to
- 17:32stop to think about it. If there's a trait I
- 17:34feel that way about what When you started talking about that,
- 17:37the first thing that came to my mind was and
- 17:39I've been feeling this a lot lately, and I've been
- 17:41talking about it. It's this idea of when I lived
- 17:43as a monk, I was trying so hard to be
- 17:46a monk, and now I've realized that that's just one
- 17:49part of me. I love being a messenger through media.
- 17:55I love being a thinker, I love being a content creator.
- 17:58I love being so much more than that. Yeah, and
- 18:02that's such a big part of my identity. It still
- 18:05is a massive part of my life. It's the foundation
- 18:08of who I am, but it's not all of me.
- 18:10Speaker 2: I'm an entrepreneur.
- 18:11Speaker 1: I'm a married man, and I love being married, and
- 18:14I love being an entrepreneur, and I love strategy and marketing,
- 18:17and I love all these things which wouldn't You wouldn't
- 18:19think a monk likes all those things. And so it
- 18:22took me a lot of time to kind of unravel
- 18:25what that identity was where I saw myself as such
- 18:28a long part of my life or such a deep
- 18:29part of my life as a monk, and now to
- 18:32realize that's a part of me and not all of me.
- 18:35And I think, so I'm trying to think of a
- 18:37trait to give you a more specific answer. I think
- 18:40I've always been pretty self assured, and so I think
- 18:43I've turned stuff probably earlier than people would and that's
- 18:48either that's my illusion or delusion, and I'm okay with that.
- 18:51But i'd say that intensity. I always talk about intensity
- 18:54as one of my traits. I'm a very intense person.
- 18:56If I'm focused, I'm very laser focused, and that causes
- 19:00a lot of issues because.
- 19:02Speaker 2: I can have a tunnel vision.
- 19:03Speaker 1: I can be completely dedicated and obsessed with something and
- 19:07not care about everything else for that time. But I've
- 19:10also realized that's what helps me learn and grow quicker
- 19:13and accelerate and move forward. And so I actually think
- 19:16if you look at every one of your traits, you're right,
- 19:18you'll find a pro and a con for every trait
- 19:20we have exactly and you have to I think we.
- 19:25Speaker 2: Have to learn how to.
- 19:28Speaker 1: Use them in a way that helps us serve ourselves
- 19:31and serve others, as opposed to use them in a
- 19:33way that forces other people to have to change. And
- 19:36I think that's the part. I think that's the part
- 19:38that I'm becoming more and more conscious of as a trait.
- 19:41Is the trait of being extremely focused on something shouldn't
- 19:48stop you from being aware of other people's feelings. And
- 19:51I think, if I can get that subtlety right, then
- 19:54then I'm going to win. Yeah, but if I don't
- 19:56have that subtlety, I've worked with so many clients that
- 20:00that's exactly the subtlety they didn't have, and then that
- 20:02led to destruction their families, their marriage, their personal lives,
- 20:06or whatever it may have been in the pursuit of
- 20:08greatness in a certain regard.
- 20:10Speaker 2: Does that make sense?
- 20:11Speaker 4: It does make sense, And it's making me think too.
- 20:13As I'm listening to you share this with me, I think, well,
- 20:16of course you should embrace that, Jay, that's what makes you.
- 20:19Speaker 3: So special and unique and rare.
- 20:21Speaker 4: And of course there's a silver lining, like look at
- 20:24your life, look at the positive impact you've had on
- 20:26so many And what I'm realizing is that I so
- 20:28effortlessly see other people through that lens. But because I
- 20:33think as people, as humans, we're just so hard on ourselves.
- 20:36We rarely turn it around and say, well, why don't
- 20:39you view yourself with that same complexity? And maybe that's
- 20:42been the hardest thing I've gone through, is trying to
- 20:45use that same amount of compassion with myself.
- 20:47Speaker 1: Yeah, and if it's not our place to say, I
- 20:49also think it's the difference in gender and men and
- 20:52women too. I do think that I have male privilege
- 20:56in that you are just a bit more self assured
- 20:58and more confident because it's been reaffirmed, whereas from the
- 21:01studies I've read, and you could probably speak to this
- 21:02a million times more than I can, but women are
- 21:05more likely to look at a job description and think, oh,
- 21:06my gosh, I can't do seven out of those ten things,
- 21:09whereas a man will look at it and go, oh,
- 21:11but I could do three out of ten, that's good enough,
- 21:14and that kind of discrepancy. I don't know how you
- 21:15feel about that and how that affects it, but.
- 21:18Speaker 3: Yeah, no, I definitely.
- 21:19Speaker 4: I mean the studies are really compelling showing that there
- 21:21are disparities, and you know, it's reminding me nobody's immune
- 21:27to those effects, so I remember. So for my podcast,
- 21:30a slight change of plans, you know, the honor of
- 21:32interviewing Hillary Clinton. And what that interview taught me is
- 21:36that Hillary Clinton didn't come out of the box.
- 21:39Speaker 3: Hillary Clinton.
- 21:40Speaker 4: She had to go through her own personal journey and
- 21:43development and also resolve a lot of the insecurities and
- 21:46anxieties that you and I are talking about right now.
- 21:48So I remember she was telling me. She was sharing
- 21:50this story about how she just left the White House
- 21:53as first Lady and she'd always been tethered to her
- 21:57husband's identity, right, that had been the role that she
- 22:01had played, and she was very productive in that role,
- 22:04but it wasn't her role. And she so fervently believed
- 22:08that women should run for offices and be in leadership
- 22:11positions and be in power. So she was motivating all
- 22:14these people around her to do that. And one day
- 22:17she was an event promoting women in sports, and this
- 22:22basketball player leaned down and whispered into her ear, dare
- 22:27to compete, missus Clinton, dare to compete? And she said
- 22:31she was astonished in that moment because no one had
- 22:34said it to her like that. But she realized, suddenly,
- 22:37maybe I'm too afraid to do the thing that I've
- 22:40been asking everybody else to do. Maybe I don't think
- 22:43I'm good enough. Maybe I don't know if I have
- 22:46what it takes and if people will like me and
- 22:48if I have the right presence for politics. And that
- 22:52was so powerful to hear from someone like her, you know, Wow,
- 22:56even Hillary at times felt this. And then to see
- 22:59where she's come from there, I mean, talk at that inspiring. Right,
- 23:02she was able to overcome all of that and go
- 23:05on to accomplish incredible things. And I think that experience
- 23:09showed me that we all have this kind of I mean,
- 23:13it sounds so cliche, but it's so true. It's like
- 23:15we all have some degree of self doubt and it's
- 23:17just a matter of finding ways to manage that and
- 23:20learning from other people's experiences.
- 23:22Speaker 1: Absolutely, I want to I want to backtrack a bit
- 23:24to first of all, having South Asian parents and being
- 23:28encouraged to play the violin and go to Juilliard and
- 23:30then like, just your whole journey. I'm fascinated by your
- 23:34parents sound amazing. Tell us a bit about what it
- 23:37was like, Like, what did you feel that other children
- 23:41in the South Asian dasporo when caurage in the same direction,
- 23:44did you feel like an anomaly. I want to want
- 23:46to hear about how you felt on that journey because
- 23:48it's very unique.
- 23:49Speaker 4: Yeah, I mean, I'm not sure whether other South Asian
- 23:52kids were following that journey at that time, a lot
- 23:54of South Asian because I grew up Yeah, I was
- 23:56going to say, I grew up in a primarily Caucasian
- 23:58Wow hometown and we were one of the few families
- 24:01of color anywhere.
- 24:04Speaker 2: How did that feel like?
- 24:06Speaker 1: Tell me a bit about that, because I think that
- 24:07the South Asian experience in England is very different than
- 24:10the South Asian experience in the US.
- 24:12Speaker 4: So yeah, I think I was so eager to assimilate
- 24:18everything from you know, I have like textured hair, and
- 24:21I remember going to a birthday party and all the
- 24:24girls with the smooth, shiny hair got got like the
- 24:27pretty scrunchies, and I was given a headband. I was
- 24:30like the one girl that didn't get I mean, clearly
- 24:33I'm over this jay.
- 24:34Speaker 3: It's not like I still remember it laughing.
- 24:36Speaker 4: And I'm laughing that's the worst totally, But it's like
- 24:40these small things. I just so desperately wanted to be
- 24:46like the girls that I saw at school, and you know,
- 24:48my dad remembers when I'd write all these stories as
- 24:50a kid, I wouldn't use Indian names for my characters.
- 24:52It was always Catherine and Lindsay and Katie and you know.
- 24:56Speaker 3: And so.
- 24:58Speaker 4: It took me a long time to really feel comfortable
- 25:02in my skin. And I think one thing that actually
- 25:05helped me on that front is well, one, I'm one
- 25:07of four kids, so I always felt a huge sense
- 25:09of tribalism, like it's my family against the world, you know.
- 25:13And my parents were always deeply proud of being Indian,
- 25:16and I loved that. I mean, especially looking back. You know,
- 25:19it's like, my mom is a brilliant chef. She made
- 25:22us amazing meals. At the time, I was like, we
- 25:24should just get pizza, and I'm like, oh my god.
- 25:25I had gourmet food in my home growing up. How
- 25:28could I not have appreciated it. So they were fiercely
- 25:30proud of being Indian. And while I rejected it as
- 25:34a child, I think I grew into it and then,
- 25:36you know, now I'm fiercely proud to be Indian.
- 25:39Speaker 3: And it's funny.
- 25:40Speaker 4: One of the jobs that I had right before grad
- 25:42school was working at Sesame Street, and I worked on
- 25:45the Indian version of the show, and yeah, there's an
- 25:48Indian version.
- 25:49Speaker 3: And what I love about Sesame Street.
- 25:50Speaker 4: J A lot of people don't know that is that
- 25:52is that it changes young children's minds in ways that
- 25:58families can embrace. Example, in this was back in the day.
- 26:01I don't know the show, how the shows evolved, but
- 26:03in the South African version, the main Muppet character is
- 26:05HIV positive. She's always taking her medications on time. It's
- 26:08reducing the stigma around HIV. And then in Israel, the
- 26:12main Muppets one is an air of Muslim and ones
- 26:14that Israeli Jew and they're best friends and they both
- 26:16love hummus and they bond in all these ways. And
- 26:18in the Indian version, the main character, Chunky is always
- 26:22wearing her backpack, is committed to going to school. It's
- 26:24all about, you know, young girls thriving in school. And
- 26:28so what I did was I worked to domesticate the
- 26:32Indian version of the show so that families in the
- 26:34United States could have it, so that young kids growing
- 26:38up could feel the sense of pride that I wish
- 26:40I had felt as a youngster, but it only came later.
- 26:43So they could grow up hearing languages like Hindi in
- 26:46their homes and grow up seeing young kids, young muppets,
- 26:49eating Indian food, eating.
- 26:51Speaker 3: With their hands, you know.
- 26:52Speaker 4: And so yeah, I mean it was a very interesting
- 26:55experience for my parents to come here. And you know,
- 26:58my older three siblings had a lot of exposure to
- 27:00bumb all our mother tongue. By the time I came around,
- 27:02you know, they were like, oh, I think the kids
- 27:04should just assimilate, you know, like, no, we're all just
- 27:06figuring this out for ourselves. But I did spend my
- 27:09graduate years in England.
- 27:11Speaker 3: I did my.
- 27:12Speaker 4: Defail, and it did feel like the South Asian experience
- 27:15was very different there. So I don't know if anything
- 27:17I've shared resonates or doesn't resonate with your experience.
- 27:19Speaker 2: Yeah, no, I think a lot of it does.
- 27:21Speaker 1: Actually, like the idea of, I think in your early
- 27:23years to kind of be embarrassed or shy or unconfident
- 27:27about your Indian experience. So like when my mom would
- 27:29make me an Indian lunch to take to school, like
- 27:31I would eat it in the corner and hope that
- 27:33no one could smell it or whatever. And now I
- 27:35feel the same as you do. My mom made amazing food,
- 27:38and you know, you're right with gourmet meals at home.
- 27:41And I was when you were saying that, all I
- 27:43was thinking was a Jossa and I'm a massive fan,
- 27:45and so I was, you know, but the idea of
- 27:48just like starting to understand the value of that culture
- 27:51and then sharing it out.
- 27:52Speaker 2: But I love what you was sharing about Sesame Street.
- 27:54Speaker 1: I didn't.
- 27:54Speaker 2: I had no ideas. So I wish I had that
- 27:56to watch too.
- 27:57Speaker 1: I didn't have any of that to watch when I
- 27:59was growing up, So I can imagine the impact of that.
- 28:03Us tell us about you know, you've been studying human behavior.
- 28:06That's your fascination, it's your deep passion. You've done it
- 28:11at the highest levels and are doing it at the
- 28:13highest levels. What's something that you've learned through that about
- 28:17human behavior that scares you about human It's like, what's
- 28:21something that's kind of like difficult or uncomfortable as a
- 28:26researcher to come across and then you're trying to figure
- 28:28out or reconcile how to hopefully aid it or cure
- 28:32it or help.
- 28:33Speaker 3: A fascinating question.
- 28:34Speaker 4: I've never been asked that before, and it's such an
- 28:36important one to ask because we have to be honest
- 28:38about the human condition and human nature. I think the
- 28:42scariest thing, given the state of the research right now,
- 28:46is that while it can be easy to inspire behavior
- 28:50change in people, it is incredibly hard for people to
- 28:54change their minds. And I think as a culture, as
- 28:57a society, we are experience seeing this in spades right now,
- 29:02in a time when things feel incredibly divided and divisive,
- 29:06and you know, we can't even have a normal Thanksgiving
- 29:11dinner anymore, right, It's tragic. What I've learned is that,
- 29:16you know, we know that people can disagree even on
- 29:19empirical matters, right like is climate change real?
- 29:23Speaker 3: Or is the coronavirus reel?
- 29:25Speaker 4: Or does gun control reform actually reduce s gun deaths?
- 29:29And it's tempting for people who have a more empirical
- 29:33mind to think, well, I'll just give them more facts.
- 29:35This is just the result of an information gap, right.
- 29:38I can easily fill the gap just by showing them
- 29:40the data, showing them the evidence. But we know from
- 29:43research that this is missing a huge part of the puzzle.
- 29:48And the piece that's missing is people do not generate
- 29:52their attitudes and beliefs just based on facts. They generate
- 29:56their attitudes and beliefs about the world in part based
- 29:59on their membership to different groups and the values those
- 30:04groups hold. And so there's this really interesting study. It's
- 30:09actually from the fifties, and it involved controversial referee calls
- 30:13during a football game, and they had people who were
- 30:17fans of opposing teams watch this footage of these controversial calls,
- 30:22and even though they were watching exactly the same footage,
- 30:25their assessments of these calls vary considerably based on their
- 30:30group membership, based on their team loyalty. So those people
- 30:34who were fans of one team tended to feel like
- 30:38the unfair calls were in their direction and vice versa, right.
- 30:41And what's astonishing to me about that research, and the
- 30:45reason I mentioned it, is it's not like these folks
- 30:48are consciously aware, Oh, I know that I'm not able
- 30:51to be biased. I know that I'm seeing a warped
- 30:53version of reality.
- 30:54Speaker 3: Of course not. This is their reality.
- 30:56Speaker 4: And it shows how potent these group memberships are that
- 31:00they can actually affect people's perception of reality. And so
- 31:05what that means in practice is that when it comes
- 31:08to bridging divides, we need to use different techniques than
- 31:11just throwing information at people. One of my favorite findings
- 31:16from behavioral economics to your point about whether we can
- 31:18ameliorate some of these concerns comes from a domain called
- 31:23moral reframing, and it's research that shows that it's much
- 31:28more effective to hold people's values as fixed and present
- 31:34an argument or present a position in ways that affirm
- 31:37those values rather than threaten them. So, for example, if
- 31:42you are trying to convince a conservative to care more
- 31:45about the environment, you might frame it as caring about
- 31:49the environment means preserving our nature's beauty, our natural beauty, right,
- 31:55it is patriotic to care about the environment. You're talking
- 31:59with a live you might focus on the fact that
- 32:01investing in climate change reform can actually help elevate those
- 32:06with socioeconomically underprivileged status, right, it can help them thrive.
- 32:11And so in both cases, it's the same policy objective.
- 32:15You're trying to get people to care about the climate,
- 32:18but you are taking to account what their existing value
- 32:21systems are. So if they don't feel that in agreeing
- 32:24with you, they're threatening their tribal membership. And that helps
- 32:29me build a lot of empathy for people right now
- 32:32because let's take the coronavirus.
- 32:34Speaker 3: Right, It's so easy to think it's just a mask, is.
- 32:37Speaker 4: Just a damn piece of cloth, Like, just wear one already,
- 32:40I promise you it'll make you safe. But when you
- 32:42look at it through the lens of psychology, through cognitive science,
- 32:46you realize wearing a mask for a person can carry
- 32:49huge symbolic significance and it could potentially threaten the relationships
- 32:54in their life that they hold most sacred. And so
- 32:57when you have that in mind, I just think it's
- 32:59the In general, I think studying the human mind is
- 33:02the greatest empathy builder that exists out there, because the
- 33:04minute you uncover why it is that a person has
- 33:07a particular belief, then there's an element of understanding that
- 33:12allows you to approach the person differently, and for them
- 33:14to approach you differently potentially, and for you to try
- 33:17to make to meet halfway.
- 33:19Speaker 1: Yeah, yeah, I couldn't agree more. That was a beautiful answer,
- 33:21by the way, And you know, as scary as it is,
- 33:25you are right that the study of the human mind
- 33:27is potentially the only antidote, because then you start to
- 33:30see how you're caught in your own trap yourself, and
- 33:34I think that's the hardest part, as you're saying, with
- 33:36those fans, they couldn't see that they were being really
- 33:40biased or you know, that they were getting lost on
- 33:43one side because of their affiliation and they just couldn't
- 33:46see that, and not being able to see that, not
- 33:49being able to step back and be an observer and
- 33:51take the home jersey off, take the away jersey off,
- 33:55and just be the referee yourself. And that's almost like
- 33:59we need referee this, like you need to be able
- 34:01to see the game as hopefully an unbiased referee would
- 34:04to be able to truly make the right calls.
- 34:07Speaker 3: Sorry, yeah, yeah, no, I completely agree with that.
- 34:10Speaker 4: And I also think the wonderful thing about being in
- 34:13my field is that it is serving up solutions and
- 34:17is giving us tactics that we can use in our
- 34:20day to day life when we converse with those we
- 34:22disagree with. So I was talking about this with Adam Grant,
- 34:26who I had on my podcast recently. I love Adam,
- 34:28a huge fan, He's wonderful. And I was talking about
- 34:32how I had interviewed Darryl Davis for my podcast, and
- 34:36Daryl Davis is a black jazz musician who was approached
- 34:40by a member of the Ku Klux Klan when he
- 34:42was performing at a bar one night and the guy
- 34:46at the bar said, Hey, I love your music, man,
- 34:49It's incredible. And then Daryl finds out that this man
- 34:52is from the Klan, and he starts to ask himself
- 34:56a series of questions like how is it that these
- 34:59people hate me without even knowing me? And so he
- 35:03ends up pivoting in his life, talk about a slight
- 35:05change of plans and ends up inspiring hundreds of people
- 35:10to leave white supremacy groups. And it's an astonishing story
- 35:16of how someone who has every card stacked against them,
- 35:21even in terms of personal safety, having these conversations, conducting
- 35:25these interviews with members of the Klan could find a
- 35:28way to penetrate their minds and ultimately get them to
- 35:31make one of the greatest leaps we can see in
- 35:33terms of mindset change, which is going from believing an
- 35:36absolute vitriol to turning their backs.
- 35:40Speaker 3: On the clan.
- 35:41Speaker 4: And what I loved about my interview with him Jay
- 35:43is that so much of what he was sharing is
- 35:46corroborated by the science, so we know when it comes
- 35:48to changing people's minds, certain tactics are very effective. You
- 35:52want to show genuine curiosity for why that person has
- 35:55their beliefs. You want to increase your question to statement ratio,
- 35:59So you're asking them, well, how did you arrive, you know,
- 36:02at this belief in the first place, and what evidence
- 36:05would in theory change your mind? What would you have
- 36:07to learn in order to think differently about this? And
- 36:10one reason I love that question is that it presupposes
- 36:12that they ought to be willing to change their mind
- 36:14in the face of evidence, which is not something we
- 36:16can always take for granted. And then there's other techniques,
- 36:19like you try to affirm that you're not questioning their morals,
- 36:23you're not questioning their values or their humanity. Over the
- 36:26course of the conversation, you're just simply trying to understand
- 36:29why it is that they believe in something. And I
- 36:31think the most powerful one, and this is something Daryl
- 36:33shared with me, is he doesn't like to say that
- 36:37he changed people's minds. He likes to say that he
- 36:39inspired them to change their own minds. And the science
- 36:44there corroborates that beautiful, poignant statement, which is you want
- 36:48to recruit their own sense of agency. You want to
- 36:51make them feel that it was them who decided to
- 36:54change their minds. You arm them with new perspectives, with information,
- 36:58with your own personal story, but let them wrestle with
- 37:01all that, and then the sturdiness of a mindset change
- 37:05that a person themselves inspires is far greater than trying
- 37:10to impose a set of beliefs on someone.
- 37:12Speaker 2: Yeah, I can agree more.
- 37:14Speaker 1: I often find that when when we're presenting something to
- 37:17someone and they're not taking up to it, we think
- 37:19it's because of their weakness. Often it's our weakness in
- 37:23the presentation, right. It's like, if something's not been clearly
- 37:26articulated or presented to someone or in a way they
- 37:29can digest it, they may not remember it and they
- 37:32may not understand it. But the responsibility of that force
- 37:35so much more on those of us that feel we
- 37:39know and are sharing this new way.
- 37:41Speaker 2: Or alternative path.
- 37:43Speaker 1: And I found that so much so in you know,
- 37:45the work I do when I'm working with people on
- 37:47which effectively is changing their behavior.
- 37:50Speaker 2: And I very early on a lot of.
- 37:53Speaker 1: People would ask me, like, don't you get frustrated when
- 37:55someone doesn't start meditating after you've been telling them about
- 37:58meditation whatever? Maybe, like, I don't because I know how
- 38:01long it took me to start meditating.
- 38:03Speaker 4: I tell you now that I don't meditate, even though
- 38:05I know because I know you're going to be ethics.
- 38:08Speaker 1: Yeah, no, exactly, because it's just, first of all, I
- 38:10know how long it took me. Second of all, I
- 38:13know I know how hard it is. And I've seen
- 38:16this research on people's minds and I haven't done it,
- 38:18but I've seen it and read it, and I can
- 38:20also just recognize that I still haven't said something that
- 38:26lets the penny drop for them, right, Like I I
- 38:28there's somewhere where I need to go and then and
- 38:31usually what I found is it's not what I say
- 38:33or even what I do, it's an experience they need
- 38:36to have. And that's kind of the question I've always
- 38:38been asking, is what experience has this person not had
- 38:41yet that will help them change their mind? Because if
- 38:44they have that experience, then that's theirs. Kind of what
- 38:47you're saying, like, then that's theirs to keep. But if
- 38:50their experience is only through what I tell them, then
- 38:52that's not their experience.
- 38:53Speaker 2: It's my experience.
- 38:54Speaker 1: And so for me, it's always been about creating and
- 38:56facilitating experiences and experiments for people to help them get
- 39:01their own research and data in their own conclusion rather
- 39:04than saying or doing anything. And so I'm always fascinated
- 39:08by how you can use experiments and experiences to help
- 39:13people have a new you know, a newfound solution that
- 39:16they didn't even comprehend before. Yeah.
- 39:18Speaker 4: I love the way that you just said it. That's
- 39:19my experience, not theirs, and it reminds me. You know,
- 39:24one of the women that I interviewed for a slight
- 39:26change of plans, her name is Meghan Phelps Roper, and
- 39:28she grew up in the Westboro Baptist Church. I don't
- 39:30know if you're familiar with this church, but it is
- 39:34the Southern Poverty Law Center. I think refers to them
- 39:36as the most rabid hate group in America. So they
- 39:39are homophobic, anti Semitic. Basically, they hte everybody who's not
- 39:43a member of the church, and they do abhorrent things
- 39:47like show up at military gay like gay military funerals.
- 39:51They wanted to protest the Sandy Hook shooting. I mean,
- 39:53it's horrible. And Meghan grew up in this church. Her
- 39:58grandfather was the founder, and she was absolutely indoctrinated. I
- 40:02mean she was steeped in the ideology from a very
- 40:05very young age, and she grew up to become one
- 40:07of those, one of their most ardent, vocal advocates for
- 40:11the church, and people engage end up engaging with her
- 40:16on Twitter actually in this very compassionate way that you
- 40:19and I've been talking about, where they tried to just
- 40:22help her understand that maybe there were a few holes
- 40:25here and there. That's how the you know, the very
- 40:26slow process, and they would reaffirm her humanity, and they
- 40:31would just point out some inconsistencies like the moral reframing
- 40:33stuff that I was saying. But they wouldn't say, Megan,
- 40:35what you believe is batchit crazy? They would say, you know,
- 40:38actually there's a few issues here and there, and what
- 40:41she says. So she ended up leaving the church in
- 40:43her mid twenties, which meant leaving her family behind and
- 40:47leaving basically everything she ever believed to be true behind.
- 40:50And I asked her this question, right, I said, how
- 40:54do you think about your family, right, and the fact
- 40:56that they haven't left, like what gives you hope? How
- 41:00do you think about your former self?
- 41:01Speaker 3: You know?
- 41:02Speaker 4: And she said, I don't try to detach myself from
- 41:06my former self, even though I disagree one million percent
- 41:10with what that former self was like, because I can
- 41:15then feel close to the person that I was and
- 41:18the person that I was with someone who is persuaded
- 41:20by absolutely terrible ideas and then one day saw the light.
- 41:24And that gives me hope that if my family experiences
- 41:28the same thing that I experience, if people treat them
- 41:30and exactly the way they treated me, maybe there's hope
- 41:33for them too. So it's exactly what you just described
- 41:37where she knows I can't just I'm not able to
- 41:39just tell them that this is wrong. But I'm hopeful
- 41:43because I saw that journey in myself. I am a convert,
- 41:46and so I believe that if I can just set
- 41:49up the right environments for them to get that kind
- 41:51of exposure, they could potentially leave to.
- 41:54Speaker 1: Yeah, it's that idea of like people don't have a
- 41:57remote control that has the fast forward on life, so
- 42:01you can't see the future implications of your current action,
- 42:05and you can see around you, but it never feels you.
- 42:08Speaker 2: It never feels like it's about you.
- 42:10Speaker 1: And so the reason why it resonates so strongly with
- 42:13me is because and we spoke about this a bit
- 42:15earlier before off line. But I was someone who experimented
- 42:19with a lot of drugs when I was young, but
- 42:21I never got addicted, obsessed, or never really got into
- 42:24doing something for a long period of time. And the
- 42:26only reason why that happened is I met one of
- 42:29my friend's aunt who was an addict, and I saw
- 42:32her have a fit in front of me, and it
- 42:36was such a traumatic experience where we thought she was
- 42:39going to die and she didn't, thankfully.
- 42:42Speaker 2: You know, we call the ambulance and everything.
- 42:43Speaker 1: Else, but it was like it was such a like
- 42:46traumatic live event of seeing someone who was an addict
- 42:51to a particular substance to then go through that in
- 42:54front of us as young men, and for me to go, okay,
- 42:56I'm never messing around with this stuff ever again.
- 42:59Speaker 2: And it was like an epearence.
- 43:00Speaker 1: And it's the same way I think about what you
- 43:01were saying earlier that facts don't work. Like we know
- 43:04every cigarette pack has the label, the label and it's
- 43:07never worked, Like you know, that doesn't stop people, But
- 43:10when someone loses someone in their life, or when someone
- 43:13hears about someone getting an unfortunate diagnosis because of one
- 43:17of their habits.
- 43:18Speaker 2: It starts to change their mind.
- 43:20Speaker 1: Tell me about something that we talked about, traits that
- 43:23you've started to see both sides of.
- 43:25Speaker 2: Do you think that works for everything?
- 43:27Speaker 1: Or have there been certain behavioral changes you've made in
- 43:29your life that you felt just had to be transformations
- 43:32for you.
- 43:33Speaker 4: So I think for me, exercise has been the thing
- 43:36that I really had to introduce behavioral changes around because
- 43:41I've seen I almost don't do it for fitness reasons, Jay,
- 43:45I do it from my mind, and it is so
- 43:48powerful from my mind, like the days that I work
- 43:51out versus the days that I don't feel totally different
- 43:53to me. And I've actually used some behavioral change insights
- 43:59to motivate me to exercise, So I'll share one of
- 44:02those with you. It's an insight that was generated by
- 44:05my friend Katie Miltman, who's a professor who studies change,
- 44:10and it's called temptation bundling. And the logic behind this
- 44:13is to pair up an undesirable activity with a desirable activity,
- 44:19and you're only allowed to do the desirable activity if
- 44:23it accompanies the undesirable one.
- 44:26Speaker 3: So one of my favorite.
- 44:27Speaker 4: Things in life is to discover a new pop song Okay,
- 44:30I'm into all of it. Like Courus Taylor Swift, I
- 44:34guess Kasey Muskras isn't Pops. She's someone I interviewed my podcast,
- 44:37and I love her music, but she's you know, she's
- 44:39genre defying.
- 44:41Speaker 3: But I love discovering a new song.
- 44:42Speaker 4: But I know, because of the way the brain adapts,
- 44:45that I'll only get like thirty or forty really good
- 44:48listens out of a song before it becomes old hat, right,
- 44:52and so I save it. I only listen to these
- 44:56songs when I'm on the treadmill or on lifting weights,
- 44:59or I'm on the lift goal. And my poor husband
- 45:01because he'll be like, oh my gosh, we're cooking dinner,
- 45:03let's play the new Casey Muskra's album. And I'm like,
- 45:05but we do not play recreationally, Okay. It needs to
- 45:08be saved for these sacred moments when I'm working out.
- 45:11And so it's been wonderful to like, you know, even
- 45:14though I study change for a living, even though a
- 45:17behavioral economist, I fall prey to all the same human
- 45:20biases that we all fall prey to, of course, and
- 45:23so I'm using these strategies every single day in my
- 45:26life to try to optimize and reach some of these
- 45:29longer terms.
- 45:29Speaker 2: I love that one.
- 45:30Speaker 1: So wait, is there reasons that he says you're only
- 45:32going to get thirty to forty plays out of a song?
- 45:34Speaker 2: Is there reasons that goes, no.
- 45:35Speaker 4: This is just the Maya formula. I have no idea
- 45:37what it is for you, Jay. I think given you
- 45:40your Monk days, you're probably closer to like one hundred,
- 45:42because you'll see dimensions of the song that I can't
- 45:45possibly appreciate, giving your death and my relative superficiality. But
- 45:50for me, it's about thirty and then I've done That's.
- 45:53Speaker 2: That is such a no. But you know that's brilliant.
- 45:55I love that.
- 45:56Speaker 1: That is the most interesting, unique piece of advice that
- 45:59I think. You know that that's going to help so
- 46:01many people who I can imagine everyone now talking to
- 46:04their partner or their friend today going I turned that
- 46:07song off right now, like I'm only I'm only using
- 46:09it for those painful moments of life.
- 46:12Speaker 2: That's genius.
- 46:13Speaker 1: I love that, And that's a Maya Shanka original special.
- 46:17I love that it's brilliant. Tell us a bit about
- 46:20what you're doing on a day to day basis. I find, like,
- 46:23you know, you have this role at Google and you're
- 46:26studying human behavior on a day to day basis. I
- 46:28find there's two questions here. The first question is, tell
- 46:31me what you do on a day to day basis
- 46:32what's fascinating about it? Because I have no idea what
- 46:35you do on a day today basis. The more the
- 46:37more interesting question for you probably will be the second one,
- 46:41which is what is an area that you think behavioral
- 46:44economists haven't really uncovered or understood yet? Because so when
- 46:48I've read books about behavioral science and behavioral economists, it's
- 46:52been about the relationship between money and human behavior, the
- 46:55relationships between everything from lying and stealing in human behavior
- 47:00through to you know about the different character traits or
- 47:03the idea of giving in service in human behavior. But
- 47:06I'm wondering, what's an area that you're fascinated to uncover
- 47:09and you think we're just scratching the surface on we
- 47:11don't actually know a lot about.
- 47:13Speaker 3: Yeah. I love that question.
- 47:15Speaker 4: I think one area, and this is actually something I
- 47:17was also talking about with Katie Milkman, is how durable
- 47:21some of these behavioral change insights are.
- 47:24Speaker 2: Yes, such a good question.
- 47:25Speaker 4: It's so hard because behavior change that's a one time thing,
- 47:30like the decision to sign up for retirement or get
- 47:33your COVID vaccine, or remember to call your mom on
- 47:36her birthday.
- 47:37Speaker 3: That's a maybe a once.
- 47:39Speaker 4: A year type of commitment or maybe a once in
- 47:41a lifetime type of commitment, and then you're done. And
- 47:44from a public policy perspective, we become excellent at this.
- 47:46So I remember when I was working in the Obama
- 47:48White House, I was able to work on a lot
- 47:51of these nudges where you shift just one thing and
- 47:55then the person's life potentially has changed forever. So I
- 47:58talked to you about the school lunch program. Make that
- 48:00one change, and now millions of kids are getting lunch
- 48:03at school every day. Or I worked with military service
- 48:05members in order to help them get enrolled in retirement
- 48:10savings plans. And again that's like a one time decision
- 48:13and then they're done. The ones that are much harder
- 48:15are the day to day behaviors where we have to
- 48:18build these habits over time and sustain those habits over time.
- 48:23And we just haven't cracked the nut fully on how
- 48:27to encourage long term behavior change on the things we
- 48:30value most. And that's because We're human, Jay, Right, We're fallible,
- 48:35we fall prey to temptation left and right. I mean,
- 48:38it's just very, very hard to be a highly disciplined person.
- 48:43Speaker 3: Right.
- 48:43Speaker 4: That's probably one of the reasons why you recommend everyone
- 48:45that they meditate, because I can help with sustained behavior change,
- 48:49but it would be wonderful to see additional innovations within
- 48:54that space.
- 48:55Speaker 2: Yeah.
- 48:56Speaker 1: I love hearing you say that, because I've found that,
- 48:59at least through my own mechanisms and work, I've kind
- 49:03of found like a trifecta that gets closest and the
- 49:06challenges that a lot of behavioral changes you said, is
- 49:09not around anything that is consistent. And so for the
- 49:13three levels that I've found that at least in my
- 49:15work that really do help people are coaching, consistency, and
- 49:18community that have a massive impact on people. And we
- 49:21built a program three years ago now that was centered
- 49:25around these three areas, and through our research and studies,
- 49:28we've been able to see how people have become happier,
- 49:31more successful, more financially free through the program. Yeah, and
- 49:34of course we're dealing with we're dealing with thousands of people,
- 49:36not millions of people in that program, but it's phenomenal
- 49:40to see how those three things together, coaching, consistency, and
- 49:43community are so powerful that coaching gives you that inside
- 49:46and advice. Consistency is the one I think is ignored
- 49:50in everything. It's like you said, you do that one
- 49:53nudge and that doesn't create a cascading life changing effect.
- 49:57And so that consistency of weekly check in and then
- 50:00finally the community aspect of having a group of people
- 50:03that you're doing it with has been so powerful. But yeah,
- 50:08tell me what you're doing on a day to day
- 50:09basis and what you're discovering and learning.
- 50:11Speaker 4: I think the consistency piece that you just mentioned is
- 50:14really interesting, and there is one potentially powerful antidote for
- 50:18this that comes out of behavioral economics research, and that's
- 50:20called the fresh start effect. And it's the idea that
- 50:24when we have these really big life changes, these big
- 50:28milestones like we move to another town, or we buy
- 50:32a home for the first time, or we get married,
- 50:34or we have kids, or we take a new job,
- 50:37those moments in time can serve as breaks from our
- 50:40past and all the habits that.
- 50:42Speaker 3: We used to have.
- 50:43Speaker 4: In many ways, we can take on a new identity
- 50:46in this new role. And what research shows is that
- 50:49people are far more effective at introducing a new kind
- 50:54of consistency or sustained behavior change when their surroundings are
- 50:58physically different. They don't have some the same cues and
- 51:01reminders every day that might inspire them to, you know,
- 51:03eat the chocolate cake versus the fruit salad. And their
- 51:06commute to work is different, so now maybe they're going
- 51:08to walk versus.
- 51:09Speaker 3: Take their car. And so I do believe in.
- 51:13Speaker 4: The power of fresh starts, and you don't as still
- 51:16have to wait for a major milestone. Sundays can serve
- 51:18as fresh starts, like certainly January first can serve as
- 51:21a fresh start.
- 51:22Speaker 2: Every Monday is a fresh stop for me. I'm one
- 51:24of those people to.
- 51:28Speaker 3: Day exactly.
- 51:29Speaker 4: But we found, for example that military service members, again
- 51:33this is work I was doing in the Obama White House,
- 51:34were more likely to sign up for retirement savings plan
- 51:37on the first day of Spring when they were reminded
- 51:39that it was a new beginning and a new start
- 51:41to their to their future lives. And so I really
- 51:44do believe that if if your listeners are struggling with
- 51:47that kind of consistency and are looking to build a
- 51:50new set of habits that that are aligned with their
- 51:51long term goals. Look out for that moment, those moments
- 51:54in your life where you're breaking from the past and
- 51:57you can re establish yourself and the kinds of behaviors
- 52:01that you aspire to associate yourself with can be more present.
- 52:04Speaker 2: Yeah, I can agree more.
- 52:05Speaker 1: I think I've always used a new job or moving
- 52:09to a new town or joining a new group as
- 52:11being an opportunity to redefine my identity in that space
- 52:14of who I want to be. But yeah, no, the
- 52:17idea of just using I remember when I moved from
- 52:20So I got introduced to spirituality, like just on the
- 52:24cusp of leaving high school and going to college. And
- 52:27so college is where I got to redefine who I was,
- 52:30Whereas at high school I was a rebel and a
- 52:33troublemaker and all the rest of it. And then all
- 52:35of a sudden, I went to college and I was
- 52:36like the kid who meditated and everything else. And it
- 52:39was so great for me because I was no longer
- 52:42held down by that baggage of the identity I had
- 52:45crafted for myself where people expected me to be a
- 52:48certain way. And then, of course after leaving being a
- 52:51monk and coming back into the world. It was easier
- 52:54to always come back and be like, Oh, I don't
- 52:56go to that, or I don't drink, or I don't
- 52:58do this, because I'd had this life experience, whereas if
- 53:01I would have joined the corporate world before, maybe I
- 53:03would have had a very different experience. So I completely
- 53:07can relate to so much of that advice.
- 53:09Speaker 4: Yeah, I love seeing this insight play out in your life.
- 53:11I'm wondering, you know, when you went to college, was
- 53:13it a really intentional action to change, Like, yeah, seizing
- 53:17that moment it was.
- 53:18Speaker 1: It was because I think I'd created such a role
- 53:21that I played at high school, where I was, like
- 53:24I said, the rebel, the troublemaker, the person who was
- 53:28a funny drunk, Like I just had a role that
- 53:30I'd created.
- 53:30Speaker 2: It was a role. It wasn't me.
- 53:31Speaker 1: It was just just an identity that I enjoyed being
- 53:35because people enjoyed that version of me, and none of
- 53:40my and I took a gap year before I went
- 53:42to college, which was great because all my friends went
- 53:45off to their respective colleges and lived their first year
- 53:48lives and all the rest of it, and I went
- 53:50to a college where none of my school friends went,
- 53:52and so I had a complete blank slate where no
- 53:54one knew who I was and there was no history,
- 53:56and I could completely reframe who I wanted to become.
- 54:00And so I ran a philosophical society every week at college,
- 54:03and I meditated, and everyone would come to me to
- 54:07learn these skills and techniques I was learning from monks,
- 54:09and it was almost like I could be the person
- 54:12I wanted to be. And I think that helps so much.
- 54:14Speaker 4: You know, this reminds me of another insight from behavioral economics.
- 54:17It's called identity priming, and it refers to the fact
- 54:20that our behaviors often align with the identities, the social
- 54:24identities that we either associate ourselves with now or aspire
- 54:28to associate ourselves with. And I think your experience underscores
- 54:32the importance of, especially when you're young, not allowing people
- 54:36to give you labels, because the moment you're given a label,
- 54:39the rebel, the funny, drunk, whatever it is, you feel
- 54:44some degree of pressure to assimilate to that or to
- 54:48ensure that your behaviors are aligning with that identity day
- 54:51to day. In part is just to reduce cognitive dissonance
- 54:54within yourself, right, you want to believe that your identity
- 54:56means something and that you're living it out every day.
- 55:00You know, this was true in when I was talking
- 55:02with Darryl Davis, who says, you know, it's sometimes it's
- 55:04important to label behaviors as racist versus people as racist
- 55:09if you feel like they're redeemable, that they can change,
- 55:12because if you give people a label, they will carry
- 55:15that with them and it might not facilitate the same
- 55:17kind of change.
- 55:19Speaker 3: And I remember when I was working with the re.
- 55:21Speaker 4: Entry population while at the White House, we were designing
- 55:24guides for people who were leaving prison, and you know,
- 55:28the transition back to civilian life can be a very
- 55:30challenging one, but it's also a fresh start in which
- 55:32we want people to tap into their best selves and
- 55:35reach their goals. And we were very careful in this
- 55:38guide book, this transition book, to not refer to people
- 55:42as former convicts or ex convicts or ex prisoners. Instead
- 55:46we called We made sure that the labels we were
- 55:49using were community members, job seekers. Those kinds of labels
- 55:55are forward looking. It can allow people to use those identities. So, yeah,
- 55:58it's just your personal experience transitioning from high school to
- 56:01college allows me to see how important it is that
- 56:03we just we don't let others label us, and we
- 56:05also don't label ourselves.
- 56:07Speaker 2: Yeah, yeah, and I love that.
- 56:09Speaker 1: I love that how simple, even when you were describing that,
- 56:12just hearing those words changes how you view that person,
- 56:15even for the new people that are going to get
- 56:16to meet them. And I think so many of us
- 56:18are carrying around old labels and old baggage and old
- 56:22identities that we don't want to be anymore. I think
- 56:24that means so many people are like, I don't want
- 56:26to be this person anymore, but all my friends think
- 56:28I'm this person. And so I love the idea of,
- 56:32you know, at least starting to test who we want
- 56:34to be in new phases of our life and new
- 56:36places of our life. You've mentioned the podcast throughout the
- 56:40conversation of these amazing conversations that you're having. Tell me
- 56:43about why you decided to start a podcast and why
- 56:47you called it a slight Change of plans because I
- 56:49love the title, but I want to know the reason
- 56:52for why you did that.
- 56:52Speaker 4: Yeah, I think it was part inspired by my personal
- 56:56experience with change, you know, losing the violin at a
- 56:58young age and ask myself all these existential questions about identity.
- 57:02It's in part inspired by my role as a cognitive scientist, right,
- 57:07someone who studies the mind, and I was eager to marry.
- 57:10You know, these two the narrative storytelling part of my
- 57:14life with the cognitive science part of my life. But
- 57:17the catalyst for this happened in twenty twenty and I
- 57:21was feeling really overwhelmed by the pace of change that
- 57:24was happening around me, and I know everybody was. It
- 57:26was this collective moment in the world where we all
- 57:29so acutely felt a loss of control. We realized how
- 57:33much of an illusion control is, and it was easy
- 57:37to feel intimidated. That would be the best word I
- 57:39could use to describe my state of mind as someone
- 57:42who loves planning and likes knowing how things are going
- 57:45to end out, and then also seeing all the tragedy
- 57:47around me and the racial upheaval like it was just
- 57:50a hard, very very hard time.
- 57:53Speaker 3: And then.
- 57:55Speaker 4: I tried to put on my cognitive science hat, and
- 57:58what I realized is, well, the specifics of what twenty
- 58:02twenty threw our way wasn't was absolutely unprecedented. Our human
- 58:06ability to navigate change is not. In many ways, our
- 58:09minds are built for change, and that's really important for
- 58:14us to recognize because, as you know, as a human civilization,
- 58:19we've done this rodeo many times before, this change thing.
- 58:24But there's no textbook out there with answers. It's not
- 58:26like in the throes of a huge life change you
- 58:28can go to your textbook and open it up to
- 58:30page ninety and be like, ah, yes, here's the path
- 58:32that I should take. And so I thought to myself,
- 58:36why don't I try to find people who have been
- 58:40through extraordinary change in their lives? Right, people like Tiffany
- 58:44Hattish and Hillary Clinton and Casey Musgraves and Tommy Caldwell
- 58:47and then just a bunch of people I've either heard
- 58:50about or met in my personal life and hear their
- 58:54reflections and try to mind their stories for insights and
- 58:57lessons that we as listeners can take back into our
- 59:01own lives that might help us think differently about change
- 59:04in our own lives. And it has been in absolute
- 59:09joy to make this podcast. I mean, I've never felt
- 59:12more closely aligned with something given who I am. Remember
- 59:14I told you about the basement of that ephor Mari lab.
- 59:16The podcast is the opposite.
- 59:18Speaker 3: That is actually the.
- 59:19Speaker 4: Thing that I just I mean, I've fallen in love
- 59:21with it, and I think the reason is that you
- 59:25can meet people with two very similar sounding stories, but
- 59:29how they define their change moment will be radically different.
- 59:32The lessons that they learn will be radically different. And
- 59:36so I feel like, I mean this talk about eating
- 59:39a slice of humble pie. I have been so humble
- 59:43doing this podcast because my guests have taught me so
- 59:47much about change that I never would have appreciated absent
- 59:50listening to their stories, and it's been wonderful to go
- 59:53on this expedition with them about how it is people
- 59:56have navigated some of the toughest changes that you can
- 59:59imagine in life.
- 1:00:00Speaker 2: Yeah, no, absolutely, living or not living.
- 1:00:02Speaker 1: Who'd be someone that you are fascinated about the amount
- 1:00:05of changes in their life for all those transitions in
- 1:00:08their life.
- 1:00:08Speaker 3: I mean, there's always Oprah, but that's the obvious one.
- 1:00:11You know.
- 1:00:12Speaker 4: What's interesting, Jay, is that when you meet someone, you
- 1:00:15don't always appreciate the full depth of their life stories.
- 1:00:17I'll give you one example. One of the people that
- 1:00:20I interviewed for this podcast. His name is Scott. He's
- 1:00:23just a friend and colleague of my husband's. I'd had
- 1:00:25dinner with him once back in twenty nineteen, and he
- 1:00:29is a self proclaimed health nut. So he sounds like
- 1:00:31you and Rabi now right, So he's vegan. He does
- 1:00:35intermittent fasting, he does high intensity interval training. He adds
- 1:00:39turmeric and chiass to like his food whenever possible. Now, look,
- 1:00:42we're both Indians, so we know that turmeric is a
- 1:00:45delicate spice. You do not pour it on anything. This
- 1:00:47guy is adding turmeric true food. So if it's in
- 1:00:50a book somewhere saying that something's healthy, he's done it.
- 1:00:55And then in twenty twenty, Scott got a stage four
- 1:00:59bone cancer diagnosed and within weeks he had to get
- 1:01:03his right leg amputated. He had to pack up his bags,
- 1:01:07moved to m d Anderson in Texas, do eighteen administrations
- 1:01:12of chemotherapy. He also had to get a vertebra removed
- 1:01:15from his spine, and I think his tibia was removed
- 1:01:18from his other leg. Scott's worst nightmare came true. He
- 1:01:23had literally spent his entire adult life trying to avoid
- 1:01:26this outcome. Now I talk to him, and I'm interviewing
- 1:01:31him for this podcast, and he's telling me he's in
- 1:01:34the throes of it all. When I'm interviewing him. He
- 1:01:37actually just finished up his treatment yesterday. He says to me,
- 1:01:42you know, Maya, my worst nightmare came true. But I'm
- 1:01:46sitting here in my backyard sipping a cup of coffee,
- 1:01:50and I'm realizing the emotional thermostat has prevailed. I am
- 1:01:55more or less as happy as I was before the diagnosis. Sure,
- 1:02:00the bad moments are worse, I'll give you that. Nause
- 1:02:03is intense, the pain is terrible. I have moments of fear,
- 1:02:07but the good moments are just as good. And he said,
- 1:02:10if I had known that I would respond this way psychologically,
- 1:02:15I would never have been as fearful of cancer as
- 1:02:17I had been in the first place.
- 1:02:20Speaker 3: That's so stirring to me.
- 1:02:22Speaker 4: And those are the kinds of insights that I carry
- 1:02:25with me, you know, because they give me hope and
- 1:02:29they make me understand just how resilient we are as people.
- 1:02:34Not everybody has Scott's story. You know, I'm not sure
- 1:02:36I would respond in that way. But he didn't think
- 1:02:38that he would respond in that way. And so I
- 1:02:41love it when a guy I just had dinner once,
- 1:02:44you know, I can have this kind of conversation with
- 1:02:46and he teaches me.
- 1:02:48Speaker 3: He gives me so much wisdom.
- 1:02:50Speaker 4: And another thing he shared with me is he said,
- 1:02:51you know, I put so much emphasis my identity was
- 1:02:54so intricately entwined with my fitness. Up until this point,
- 1:02:59I was smart fit. Scott like, those are the two labels.
- 1:03:03You know, it's like a Harvard grad and all that stuff.
- 1:03:05Speaker 3: And he said, this.
- 1:03:07Speaker 4: Whole experience is allowing me to see that maybe these
- 1:03:10traits that I saw is so core to my identity
- 1:03:14are more negotiable than I thought. He's the word negotiable,
- 1:03:18and I love that. He goes, yeah, maybe I can't
- 1:03:20do a handstand, but like I'm still Scott at the
- 1:03:22end of the day. And the final lesson that I learned, well,
- 1:03:26I learned so many lessons. One of the final lessons
- 1:03:28I learned from Scott's interview was he said, you know,
- 1:03:32MAYA would be a shame if my body deteriorated, my
- 1:03:34personality also got worse. So I'm going to use this
- 1:03:37to become a better person. And to me, that was
- 1:03:39a testament to the fact that this is a trade
- 1:03:40I see across all my guests is we are natural
- 1:03:45storytellers in our hearts. You know, no matter what your
- 1:03:47spiritual or non spiritual beliefs, it is just human nature
- 1:03:51to try to find meaning and silver linings in adversity
- 1:03:55and change, to almost justify the randomness of it all.
- 1:03:59And hearing Scott be so intentional about that growth and saying, look,
- 1:04:06I need to just make the best of it. I
- 1:04:09love that, and I think that's that's such a powerful story.
- 1:04:11So maybe to your earlier question, I think my dream
- 1:04:15guest is someone who just teaches me something new, helps
- 1:04:18me see the world through a different vantage point. You know,
- 1:04:21they don't have to be someone I've already heard of.
- 1:04:23I just love seeing the world through different lenses.
- 1:04:25Speaker 2: Yeah.
- 1:04:25Speaker 1: Absolutely, I think that's a beautiful answer, and I'm so
- 1:04:29glad you shared that journey.
- 1:04:30Speaker 5: I just.
- 1:04:32Speaker 1: On Saturday I got the news that my best friend
- 1:04:36who was almost like my brother, who was a monk,
- 1:04:38he just passed away after suffering with colon cancer for
- 1:04:42four years, but it had spread far beyond his colin
- 1:04:44it was everywhere.
- 1:04:45Speaker 2: So sorry and so he like, I don't know how many.
- 1:04:47Speaker 1: Cycles of Chimo yet at like thirty or something like that,
- 1:04:49and it was just every time it did feel it's
- 1:04:52gone away, it had gone somewhere else. And I got
- 1:04:57to speak to him on the phone about three days
- 1:05:00before he passed away, and I didn't know obviously, you
- 1:05:02never know. Yeah, And I got a message from one
- 1:05:05of the senior monks who was with him and said, oh,
- 1:05:07we're just talking about you, thinking about you, And so
- 1:05:10I called him straight away and it was like he'd
- 1:05:13gone to London for his treatment. He was like eleven
- 1:05:14forty pm in London and three forty pm here. So
- 1:05:17I called him up and I got to be on
- 1:05:19FaceTime with him, and he was like completely emaciated, like
- 1:05:22hunched over, but he was smiling, like he just had
- 1:05:26this massive smile on his face, and he was like
- 1:05:29that throughout his whole cancer journey. And I could tell
- 1:05:33that this was the worst I'd ever seen him, because
- 1:05:35up until every time i'd seen him, because he was
- 1:05:36taking treatment, he looked normal, as in not normal, that's
- 1:05:40the wrong word, but he looked his usual self. This
- 1:05:43was the first time I'd seen him completely, you know,
- 1:05:46emaciated and in bed, and he was just smiling away,
- 1:05:50and we were joking around and we were both telling
- 1:05:52each other stories and memories, and he'd lost his voice
- 1:05:55so he could only like really whisper, and the senior
- 1:05:58Monk knows us both so kind of helping speak for
- 1:06:01him and translate for him and add for him. And
- 1:06:03it was just remarkable to me to see someone at
- 1:06:08the end of their life be so blissful. And all
- 1:06:11I could see was bliss that when I spoke at
- 1:06:12his memorial yesterday, it was the most blissful memorial I've
- 1:06:16ever I was on zoom, of course everyone was there
- 1:06:18in person in England, but it was the most blissful
- 1:06:21memorial I've ever been to because that was him. And
- 1:06:24that's from what you're saying about Scott, it sounds like
- 1:06:27a very similar energy of how to deal with this.
- 1:06:30And you know, while he was at cancer, he was
- 1:06:33he was leading charity initiatives to raise funds for cancer,
- 1:06:36raised awareness for cancer. He was organizing meditation retreats for
- 1:06:39cancer patients that were struggling with him so that they
- 1:06:42could all grow together because that's what he was doing.
- 1:06:44He was extending his practices out to them. Yeah, and
- 1:06:47he just lived with so much purpose in the last
- 1:06:49four years and so much service in the last four years.
- 1:06:52And yeah, that kind of mind is just unbelievable and phenomenon.
- 1:06:57Like you said, he's not famous, he doesn't have follow us, no,
- 1:06:59no who he is. He's not having impacts on millions
- 1:07:02of people's lives. But everyone who knew him would say
- 1:07:05that he changed their life.
- 1:07:07Speaker 3: Yeah, what an honor.
- 1:07:09Speaker 2: Yeah, best friend.
- 1:07:10Speaker 1: Yeah, I was very lucky to you know, he was
- 1:07:13kind enough to be my best bud for a few years.
- 1:07:17But anyway, when you talk about Scott, I love that
- 1:07:18answer because I think it's so true that there were
- 1:07:22just so many people in the world who are going
- 1:07:24through enormously difficult things and hearing their stories gives us
- 1:07:28so much faith.
- 1:07:29Speaker 4: Yeah, and in part I almost see my responsibility as
- 1:07:32uncovering the hidden stories. There's one there's one interview I
- 1:07:37did just just recently. It was with a guy named Morgan.
- 1:07:41He was assigned female at birth, and he went through
- 1:07:46hormone therapy to align his body with his true gender identity,
- 1:07:50which is male. And for a while, Morgan is feeling
- 1:07:57intoxicated by the joy and liberation that comes from being
- 1:08:00read from his female body. He's a black man, and
- 1:08:03he said his joy was punctured when he was confronted
- 1:08:07with the harsh reality of what it means to be
- 1:08:09a black man in society. And his first confrontation with
- 1:08:12this was literally being pulled over by the police in
- 1:08:15his grandmother's driveway.
- 1:08:17Speaker 3: And it's an incredibly.
- 1:08:23Speaker 4: Insightful, thought provoking set of reflections from Morgan because not
- 1:08:30only does he share what it means to have gone
- 1:08:32through this transition and you know, embrace his himself, but
- 1:08:39he ends up joining the force, he ends up becoming
- 1:08:41a police officer and with the goal to reform it.
- 1:08:47And again, those are the kinds of those are the
- 1:08:50kinds of stories that I live for, you know, and
- 1:08:53I want to hear them because I feel like, you know,
- 1:08:56we talked earlier about how being a cognitive scientist to
- 1:08:59me is like the greatest empathy builder. Well, if you
- 1:09:02marry the science with storytelling, it's an unbeatable combo in
- 1:09:05terms of empathy building and just understanding the full range
- 1:09:09of human experience. And yeah, I guess you can probably
- 1:09:14see it in my face. People can't see it, But
- 1:09:16I just love obsessed with having these interviews because I
- 1:09:20do feel like every single one I learn, it's not
- 1:09:23even that I learned something new. I learn a new
- 1:09:27way of interpreting the world around me. It's a perspective shift.
- 1:09:31And that's I'm sure you find that when you when
- 1:09:33you interview different people, is it changes the perspective with
- 1:09:35which you look at the world. And that's an incredible
- 1:09:37gift to be given.
- 1:09:38Speaker 1: Yeah, And it's totally unpredictable. Like when we started this conversation,
- 1:09:42I felt different to when I first read about you,
- 1:09:46and it's different to when now we're coming to the
- 1:09:49end of our conversation. It's like we can have so
- 1:09:51many perceptions about someone and what we expect to learn
- 1:09:54from them. Yea, And I can honestly say that, sitting
- 1:09:57with you for the past hour, this has been a
- 1:10:00unexpected conversation in a good way. And I'm like, I
- 1:10:03think that's the power of getting to listen to stories
- 1:10:05and listening to people and getting to meet people that
- 1:10:08you'd never meet before or otherwise, because I think we're
- 1:10:11so good at and I guess that's where beaval science
- 1:10:15is so interesting, because we do have to box people
- 1:10:17to make sense of stuff, but then we need to
- 1:10:19unbox them to actually make sense of them. Like it's
- 1:10:22a weird paradox, right, Like we always put people in
- 1:10:25the categories so that we can make decisions, but then
- 1:10:29we need to get them out of those to really
- 1:10:31deeply understand them. And so, you know, I wasn't expecting
- 1:10:34that our conversation would go down the journey that it has,
- 1:10:37but that's what's so beautiful about it. Yeah, and so yeah,
- 1:10:40I want to I want to thank you for you know,
- 1:10:44doing your podcast. For those of you who haven't listened
- 1:10:47to it, go and check out A slight Change of Plans.
- 1:10:50Speaker 5: Uh.
- 1:10:50Speaker 1: It's it's beautiful to hear these stories that you've even
- 1:10:53been sharing with us on the podcast. And I can't
- 1:10:55wait for my audience oct to go and listen to
- 1:10:57some of these conversations. I know I'm going to do
- 1:10:59that because it's sounds like you're just speaking to some
- 1:11:01people who and in a way that you know is
- 1:11:04going to be really insightful for people's changing growth but
- 1:11:07also for their heart.
- 1:11:08Speaker 2: And I think that's what I love.
- 1:11:09Speaker 1: I what I love about you from the little time
- 1:11:12that we've spent together is that it feels like you
- 1:11:14bring a lot of heart to science and that's rare,
- 1:11:18Like it's it's very rare. I feel like you're bringing
- 1:11:21your heart into how to help people change how they think.
- 1:11:25And so, you know, storytelling is one thing, but heartful
- 1:11:28storytelling is is even a deeper step.
- 1:11:30Speaker 5: So you do.
- 1:11:32Speaker 4: So that's so kind and generous of you to say,
- 1:11:33and such a compliment too, because my hope is that
- 1:11:37I really can marry you know, science and humanity, I
- 1:11:43guess right. I mean they're obviously really interconnected. But that
- 1:11:47has been my goal with a slight change of plans,
- 1:11:48and it's kind of been.
- 1:11:49Speaker 3: My goal living.
- 1:11:51Speaker 4: You know, it's like, how do I bring my heart
- 1:11:53to as many things as I possibly can. So it
- 1:11:56was such a pleasure to get to talk with you.
- 1:11:58J I'm such a huge fan of your show, and
- 1:12:00I'm just I'm just so grateful for the opportunity.
- 1:12:02Speaker 3: So thank you.
- 1:12:03Speaker 1: Well, thank you, Mike. Well, we're not done yet. We
- 1:12:04end every interview the final five. So this is the
- 1:12:08fast five round, where every question has to be answered
- 1:12:10in one word or one sentence maximum a sentence, I believe,
- 1:12:15or at least I've made this up as seven words maximum,
- 1:12:17So I don't know if that's real or not but.
- 1:12:19Speaker 2: Seven to ten words maximums. So this is your fast five. Maya.
- 1:12:23Your first question is what is the best advice you've
- 1:12:26ever received?
- 1:12:28Speaker 3: Find amazing mentors?
- 1:12:30Speaker 1: Great?
- 1:12:30Speaker 2: I love that. That's a good one.
- 1:12:31Speaker 1: And you've shared so many wonderful examples of mentors that
- 1:12:34you've had in your life, absolutely and the amazing impact
- 1:12:37they've had on you. I'm going to destroy my rules here,
- 1:12:40but it's important to do that. How do people find
- 1:12:43good mentors?
- 1:12:44Speaker 2: Teach us that?
- 1:12:45Speaker 1: Because you know, I have my own own thoughts on
- 1:12:48this and I share that a lot with my audience,
- 1:12:50but I'd love to hear your perspective on how people
- 1:12:52can find good mentors.
- 1:12:53Speaker 4: Yeah, it's a good question. I've never done it intentionally.
- 1:12:57I've always slipped into the mentee role almost without realizing it.
- 1:13:01But my mentors have played a profound role in my
- 1:13:05life and the way that it happened. In case this
- 1:13:07is helpful to folks is I'm always searching for people
- 1:13:11that I admire and whose life I would love to lead,
- 1:13:16you know, and who's who bring that kind of heart
- 1:13:20to things, because that's something that speaks to me personally
- 1:13:23for me, Maya, right, And then when I find those
- 1:13:26people like Laurie Santos.
- 1:13:29Speaker 3: I just I cling to them, you know, I say, Oh, Laurie, like,
- 1:13:35you know, addition to you mentoring me, Can I work
- 1:13:38in your lab? Can we get coffee? Can you actually
- 1:13:40be my life while I'm friend?
- 1:13:42Speaker 5: You know?
- 1:13:42Speaker 4: And I think as I've gotten older, one way to
- 1:13:46do that more effectively is I've just always I mean,
- 1:13:50everyone has different philosophies on this, but I've always blurned.
- 1:13:52I've always blurred the line between colleague and friend. And
- 1:13:57it's irresistible for me. I can't not bring that really
- 1:14:02personal side of myself to my work, no matter what
- 1:14:05it is that I'm working on.
- 1:14:06Speaker 3: It's funny.
- 1:14:07Speaker 4: There was a quick anecdote just sorry from my time
- 1:14:09in Obama's White House. So the government had just shut down,
- 1:14:12and there are all these ethics rules about the fact
- 1:14:14that we couldn't hang out in our quote professional capacity,
- 1:14:18we could only hang out in our personal capacity because
- 1:14:21otherwise we'd be violating federal rules. But we were just planning.
- 1:14:24We were you know, we were all very friendly and
- 1:14:26we just wanted to hang out as friends. So I
- 1:14:29was joking with folks. I was like, ah, I can't
- 1:14:30wait for all of you guys to see me in
- 1:14:32my personal capacity, and you know, one of my friends
- 1:14:35best is like, oh, Maya, you're exactly the same, and
- 1:14:37then another one of my friends goes, we're still waiting
- 1:14:40to see Maya in her professional capacity. So I think
- 1:14:43that says everything, which is I've blurred that line, and
- 1:14:46I think one ends up happening is I just like
- 1:14:48naturally ended becoming friends with the people I admire, and
- 1:14:51then I find that they can be that they have
- 1:14:54been just wonderful mentors. But it's always been I know
- 1:14:58this might be unsatisfying for listeners to be like, oh,
- 1:15:00why did it have to be an organic process for you?
- 1:15:01May I want the like one, two, three checklist, But
- 1:15:04I think that's kind of the only way particulel genuine.
- 1:15:07You know, you really want to be friends with them
- 1:15:09because you're genuinely curious about the way they think and
- 1:15:11the way that they live.
- 1:15:13Speaker 1: Yeah, I love that, and I love that that's your authentic,
- 1:15:16genuine way that it's happened.
- 1:15:18Speaker 2: That's beautiful.
- 1:15:18Speaker 1: I think one of the most amazing things for me
- 1:15:21is that I genuinely believe you can be mentored by
- 1:15:23people you've never met and So I've spent my life
- 1:15:26studying the lives, the words, the teachings of so many
- 1:15:29people that I admire that are no longer alive, and
- 1:15:33simply sitting with their biographies and their autobiographies and listening
- 1:15:36to every interview and watching every TV show they went
- 1:15:40on or whatever they did, just looking at the records
- 1:15:42of their life. There's oftentimes where I'll sit there and
- 1:15:45be like, well, what would that person do with? There
- 1:15:47is an answer, It's somewhere there. And I've loved that
- 1:15:51because I would have loved to been mentored by Martin
- 1:15:53Luther King or Steve Jobs or some of these people
- 1:15:55that I never got to meet. And I can be
- 1:15:59mentored by the people met them, or I can be
- 1:16:01mentored by them through their own lives if I studied
- 1:16:04them deeply enough. And of course I agree with you
- 1:16:07that I'd say any mentors that I've had in reality
- 1:16:10have not been calculated decisions. It's I agree with you,
- 1:16:14It's always been very natural. So I love that you
- 1:16:17actually reminded me of something. I'm totally going off, but
- 1:16:20your fast fire has changed. You reminded me of someone.
- 1:16:23You asked me that question about what trait has changed,
- 1:16:25and you said something there that actually triggered something you
- 1:16:27said asking people to be my lifelong friend. So I've
- 1:16:32always been very much warm, my heart on my sleeve
- 1:16:34kind of person. I've always been that way because my
- 1:16:37Mum raised me that way, and I always was honest
- 1:16:39with people, and often you were. You know, often when
- 1:16:42you're like that as a teenager, it's not a strength.
- 1:16:44It's seen as a weakness, like you're weird, or you're strange,
- 1:16:47or you're you're needy, or you're desperate or whatever it
- 1:16:50may be. And I never let go of it because
- 1:16:52I realized I would rather say what I really want
- 1:16:54to say to someone and then let it be whatever
- 1:16:57the result is, versus not tell them the truth and
- 1:17:01then realize we could have been best friends.
- 1:17:03Speaker 2: And so till this day, I've.
- 1:17:07Speaker 1: Got some of my closest friends in my life who
- 1:17:09when I got to know them, the first thing I
- 1:17:10said them was like, I really want to be friends
- 1:17:12with you.
- 1:17:12Speaker 2: As a I a thirty year old man.
- 1:17:15Speaker 4: My gosh, I love that I do the same thing.
- 1:17:17I think it takes people with back then, I'm like, look,
- 1:17:20I may as well just be straightforward.
- 1:17:21Speaker 3: You can say no total I do this all the time.
- 1:17:24Speaker 1: I'm so okay with someone saying no, And actually I
- 1:17:26feel like I'm getting a much more honest take on
- 1:17:29like whether this is going anywhere. And now I'm not
- 1:17:32living in the wood. I could have should have whatever
- 1:17:34I'm living in. Okay, Well it didn't.
- 1:17:36Speaker 2: Work and that's cool.
- 1:17:37Speaker 1: Yeah, And I'm so much more happier with that sense
- 1:17:40of closure. And now we're talking about relationships. But it's like,
- 1:17:43I'm so much happier with having honest, transparent conversations rather
- 1:17:48than this idea in my head that so anyway, you
- 1:17:51that was the trait. I think that I've learned to
- 1:17:53really see as a strength and not see as a weakness.
- 1:17:56Speaker 4: And you know, so I think I have something very
- 1:17:59similar which I used to see my openness maybe as
- 1:18:03weakness or something like that, because I am so open
- 1:18:06with the people in my life that I love, even
- 1:18:10about just my affections for them. Right Like, I'll probably
- 1:18:12be writing you like a long email after this, being
- 1:18:15like Jay, You're so amazing and it's all heartfelt, and
- 1:18:18I sometimes felt like, Wow, you're so open, and it
- 1:18:23was so interesting. I was at a wedding this weekend
- 1:18:25and I was talking with one of my cousins. She
- 1:18:28was like, wow, Maya, you really ask these like deep
- 1:18:31questions of people. And my sister in law waded in
- 1:18:34and she said, but Maya always gives you her full
- 1:18:36self in return, she gives you that depth back. And
- 1:18:40I thought that was such a lovely thing to say,
- 1:18:41because I do feel like in reinterpreting that openness as
- 1:18:45a weakness, I've seen it as well. Actually, it's amazing
- 1:18:48to be able to share so much of yourself with
- 1:18:49someone else and hope that they can return that in
- 1:18:52whatever capacity they're comfortable sharing themselves.
- 1:18:55Speaker 2: Totally, totally. I love that.
- 1:18:58Speaker 1: I'm going to make that now the second question, I
- 1:18:59ask you, what's the uh? What do you think is
- 1:19:02a wonderful question to ask someone to evoke a connection
- 1:19:07and create a relationship with someone, if you if you
- 1:19:10had your favorite question to ask in an interview or
- 1:19:12your favorite question to learn about someone. We're on the
- 1:19:14second question, So yeah, you can.
- 1:19:16Speaker 3: You can? You can turn seven words?
- 1:19:17Speaker 4: Okay, yeah, what have you changed your mind about? And
- 1:19:20then if I had nine words, I think that was
- 1:19:22seven I'm not.
- 1:19:22Speaker 1: Sure and why okay, beautiful, all right, bad question? What
- 1:19:26have you changed your mind about.
- 1:19:27Speaker 3: And why sounds a little bit metap but it's totally true.
- 1:19:31Speaker 4: I've changed my mind about why it is people believe
- 1:19:35the things they do, and that's been in studying the
- 1:19:37science of why it is that people believe the things
- 1:19:40they do, and I've always felt hits on some of
- 1:19:44the themes we talked about earlier that if we can
- 1:19:46fully understand why, then we can generate the how how
- 1:19:52do we change their minds? Given that if we think
- 1:19:55it's important for them to change their minds, and what
- 1:19:58is the why?
- 1:19:59Speaker 5: Usually?
- 1:19:59Speaker 1: Where where's that come? Where do you think you see
- 1:20:02the patterns of why people think the way they do?
- 1:20:06Speaker 4: Yeah, I think it relates a lot to the Darryl
- 1:20:10Davis story, and it relates a lot to what I
- 1:20:13was sharing about tribal membership, which is, at the end
- 1:20:17of the day, I think one of our most primal
- 1:20:19human instincts is we want to feel like we belong
- 1:20:22to something that's bigger than ourselves, to a community, a group,
- 1:20:27something that validates us and where we feel an implicit
- 1:20:30sense that values are shared, that there's commonality and understanding that.
- 1:20:36I mean, it sounds so simple. Oh, of course, some
- 1:20:39of my beliefs would be informed by my group membership.
- 1:20:41But if you really think about it, that does run
- 1:20:44counter to a lot of people's intuition about how it
- 1:20:47is that we generate our beliefs, and so I feel
- 1:20:51like once you understand that that it's this human desire
- 1:20:55to belong, you can then tailor make better solutions that
- 1:21:01don't feel aggressive or confrontational or threatening in any way.
- 1:21:05Speaker 2: I love that beautiful.
- 1:21:07Speaker 1: All right question, I'm before, what's the first thing you
- 1:21:10do in the morning and the last thing you do
- 1:21:11before you go to bed?
- 1:21:12Speaker 3: Brush my teeth? So boring, but I do.
- 1:21:17Speaker 2: It's needed.
- 1:21:18Speaker 3: It is needed, you know hygiene.
- 1:21:22Speaker 2: You have great teeth. Yeah, uh, you know.
- 1:21:27Speaker 4: It's usually it's usually eating a snack before before I
- 1:21:31go to bed, which is I mean, you'll probably tell
- 1:21:32me it's a terrible.
- 1:21:34Speaker 2: Yeah, what would be the snack? I'm intrigued.
- 1:21:38Speaker 3: I try to make it healthy. It's just gosh.
- 1:21:41Speaker 4: I was telling my friend battle another way over, like
- 1:21:44I get I would I wouldn't call it hanger. I'd say,
- 1:21:48I get heritable. If I can make that up, you
- 1:21:51just made it up. I get heritable. And no one
- 1:21:55likes me when I'm heritable. I don't like me when
- 1:21:56I'm heritable, so I just feel like I just need
- 1:21:59something to take a little bit of the hunger edge off,
- 1:22:02so I'll have some sort of evening sexol.
- 1:22:04Speaker 1: I like I'm very heritable as well, and so is
- 1:22:07my wife. When we know when we're heretable, for sure, I.
- 1:22:11Speaker 3: Just need to eat a bigger dinner.
- 1:22:12Speaker 2: That's the key.
- 1:22:13Speaker 4: I know I'm not supposed to be right for bedtime,
- 1:22:14but I definitely can't fall asleep when I'm hungry.
- 1:22:17Speaker 3: That's very hard for me.
- 1:22:18Speaker 2: That makes sense, all right.
- 1:22:20Speaker 1: Fifth and final question, And seeing as you worked in
- 1:22:23public policy, I think this will be fun. If you
- 1:22:25could create one law that everyone in the world had
- 1:22:28to follow, what would it be?
- 1:22:31Speaker 3: Smile at everyone you see on the street.
- 1:22:34Speaker 2: That beautiful.
- 1:22:34Speaker 4: There is a lot of research showing how these small
- 1:22:38moments that strangers share can have profound impacts on well
- 1:22:43being and happiness and a feeling.
- 1:22:44Speaker 3: Of connectedness and whether or not I'm having a good day.
- 1:22:51Speaker 4: Make I make a self commitment to smile at everybody
- 1:22:54that I see when I'm just taking a walk, acknowledge
- 1:22:57them in some way or another. And it's been hard
- 1:23:00with COVID and mass and whatnot. But those moments brighten
- 1:23:03my day. I hope they brighten the people that I'm
- 1:23:06smiling at. And yeah, I just think I think the
- 1:23:10world would be a much happier place if we could
- 1:23:12all find it within ourselves to just to just do
- 1:23:14that small thing.
- 1:23:15Speaker 2: I love that. That's beautiful. Thank you so much.
- 1:23:18Speaker 1: That's such a great answer, Eva Maya Shanka. Please please
- 1:23:21please go and listen to a podcast. We will put
- 1:23:23the link in the description below and the comments. It's
- 1:23:26been such a joy sitting with you. Honestly, I could
- 1:23:28talk to you for aaris and Amazon and I really
- 1:23:31do hope we get to spend a lot more time
- 1:23:32together you too, And it's been such a wonderful connection.
- 1:23:36I totally this conversation has gone in so many new
- 1:23:39different directions that I know we haven't even started uncovering.
- 1:23:42But I'm really really excited to get to know you
- 1:23:45more and excited for my audience to connect with you
- 1:23:47more as well.
- 1:23:47Speaker 2: So thank you so much.
- 1:23:49Speaker 1: And everyone's been listening or watching wherever you are, make
- 1:23:52sure that you tag us both on Instagram to let
- 1:23:54us know your biggest insights takeaways, any of the stories
- 1:23:57or studies that stood out to you, and please please
- 1:24:00leave a review as well and let me know that
- 1:24:03you heard this podcast specifically and how it moved you.
- 1:24:06Thank you so much everyone for listening and watching Amaya.
- 1:24:09Thank you so much for sharing so wonderfully.
- 1:24:11Speaker 4: Thanks so much for having me Jay. I appreciate your
- 1:24:14time and I appreciate you so thank you, Thank you
- 1:24:16so much.
- 1:24:17Speaker 5: If you want even more videos just like this one,
- 1:24:20make sure you subscribe and click on the boxes over here.
- 1:24:23I'm also excited to let you know that you can
- 1:24:25now get my book, Think Like a Monk from Thinklike
- 1:24:29a monkbook dot Com.
- 1:24:31Speaker 2: Check below in the description to make sure you order today.