Genpact CEO Tiger Tyagarajan: Digital Transformation Isn’t About Technology, It’s About People

Harvard Business Review · Oct 25, 2026 · 44m

Genpact CEO Tiger Tyagarajan: Digital Transformation Isn’t About Technology, It’s About People

Uploaded 26-01-23

26 Jan 2023

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Tiger Tyagarajan is CEO of Genpact, a global firm that advises clients on digital transformation. Tyagarajan helped transform a division of General Electric (GE Capital International Services) into Genpact, a company that now has more than 100,000 employees and annual revenue of $4 billion. He says there’s an important difference between simply “digitizing” your company (by, for example, automating tasks) and truly transforming it digitally, which goes beyond…