Latest / Working Smarter Not Harder
Quote Follow-Up for Contractors: Ferrante Floor & Tile's Fix
Dolores Ferrante runs a four-person flooring company. She found out that a third of her quotes never got a follow-up call, and a competitor won a big hardwood job just by calling the homeowner back. This episode explains why that happens and the simple system that fixed it.
In this episode:
How Dolores's nephew found, while cleaning up the spreadsheet, that a third of sent quotes never got a follow-up
The 2,200 sq ft whole-first-floor hardwood job lost because the other company called back, not because of price or quality
Ferrante Floor and Tile in Toledo, Ohio: four people doing hardwood…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.