Steve Coscia - HVAC Soft Skill Training Resources

HVAC School - For Techs, By Techs · Jun 6, 2023 · 1h 8m

This episode of the HVAC School podcast Steve Coscia's symposium presentation: HVAC Soft Skill Training Resources.

Likability is a superpower in any job that requires you to interface with customers or students. Every word and mannerism your customer or student sees will matter, and it's important to be likable. Those impressions can heavily influence their decision-making.

Making a good first impression is one of the most important areas where we can focus our soft skills, and being on time is an easy way to make a good first impression on customers. When we are pleasant and convey mastery…