Latest / You Minding Your Own Business / Episode 81- My Conversation with Cheri Martinen About Medical, Life, Home and Auto Insurance.

Transcript

Episode 81- My Conversation with Cheri Martinen About Medical, Life, Home and Auto Insurance. · You Minding Your Own Business

• 0:02
  Speaker 1: Okay, Ms. Cherie. Say it one more time, Ms. Cherie.
• 0:05
  Speaker 2: Cherie Martinan.
• 0:07
  Speaker 1: Cherie Martinan. Tell me about you.
• 0:09
  Speaker 3: Tell me about your life, your journey, and how you
• 0:13
  Speaker 3: got to this place where you're helping people as far
• 0:17
  Speaker 3: as becoming the best versions of themselves.
• 0:22
  Speaker 2: Yeah, I feel like that, like how far back do
• 0:25
  Speaker 2: you want me to go here?
• 0:26
  Speaker 1: As far as you want to go.
• 0:31
  Speaker 2: So I grew up in an insurance family and I
• 0:37
  Speaker 2: worked at the insurance agency with my mom and dad,
• 0:40
  Speaker 2: stuffing envelopes and filing things. I learned about filing really young.
• 0:45
  Speaker 2: I worked at the agency in high school and then
• 0:47
  Speaker 2: I left. I did a year abroad in Istanbul, Turkey
• 0:50
  Speaker 2: and came back and went to school there. for marketing
• 0:54
  Speaker 2: and I minored in outdoor adventure leadership. And when I
• 0:57
  Speaker 2: got out, I did not want to be an insurance agent.
• 1:01
  Speaker 2: So I actually went and started my own business marketing
• 1:05
  Speaker 2: and helping friends of my parents market their business. So
• 1:11
  Speaker 2: marketing insurance for other people. And after doing that for
• 1:14
  Speaker 2: a couple of years, my mom and dad came to
• 1:15
  Speaker 2: me and said that they were ready to sell and
• 1:17
  Speaker 2: that they were thinking about selling to these guys out
• 1:20
  Speaker 2: of New York And I said, don't sell to them.
• 1:22
  Speaker 2: They'll ruin it. And my mom said, what are you
• 1:25
  Speaker 2: going to do about it? And I said, hold on
• 1:29
  Speaker 2: one second. And I went out and I got my
• 1:32
  Speaker 2: property and casualty and life and health license. And me
• 1:35
  Speaker 2: and my husband moved back to my hometown of Lapine, Oregon.
• 1:39
  Speaker 2: And I started working in the agency with my mom
• 1:41
  Speaker 2: and dad. And then I bought it from them a
• 1:44
  Speaker 2: few years later. And after working in the agency, by
• 1:51
  Speaker 2: myself as the owner for a period of time, One
• 1:56
  Speaker 2: Digital reached out to me. And after learning more about
• 1:59
  Speaker 2: them and about what they do and who they are,
• 2:03
  Speaker 2: I joined their team at One Digital with my agency here.
• 2:07
  Speaker 2: So I sold my business. I tell people I sold
• 2:09
  Speaker 2: 100% of a small thing to join a larger organization
• 2:13
  Speaker 2: as an equity owner, owning a small piece of a
• 2:16
  Speaker 2: big thing. And after the acquisition, well, it was actually
• 2:23
  Speaker 2: part of this. I was doing this all at the
• 2:24
  Speaker 2: same time. One of the things I was doing was
• 2:27
  Speaker 2: writing a book because we get the same like 10 questions,
• 2:31
  Speaker 2: it seems like, from our customers like over and over
• 2:35
  Speaker 2: and over again, which is fair. Nobody tells anybody about insurance.
• 2:39
  Speaker 2: There's not a class about it. And so I was like,
• 2:43
  Speaker 2: I want to make a better insurance consumer, like somebody
• 2:47
  Speaker 2: who's more knowledgeable. So when they shop for the product,
• 2:51
  Speaker 2: they actually know what they're shopping for and they are
• 2:55
  Speaker 2: buying a better product for because they're more informed. So
• 3:00
  Speaker 2: I made this a very basic book. It's called Covered,
• 3:05
  Speaker 2: The Smart Buyer's Guide to Home Auto and Business Insurance.
• 3:09
  Speaker 2: And that comes out in September, and I'm super excited
• 3:12
  Speaker 2: about it. And I feel like my entire career, what
• 3:15
  Speaker 2: I've really been doing is just educating people about insurance. Like, yes,
• 3:19
  Speaker 2: we sell insurance, but What we're really doing is educating
• 3:25
  Speaker 2: people on the products that can help them achieve their
• 3:29
  Speaker 2: financial goals.
• 3:29
  Speaker 1: I love that.
• 3:33
  Speaker 3: So what type insurance did your parents originally do? And
• 3:36
  Speaker 3: then this new company, what exactly do they do as
• 3:39
  Speaker 3: far as insurance? Do they sell life insurance, auto insurance?
• 3:43
  Speaker 3: Is it where you have medical insurance, things of that nature?
• 3:50
  Speaker 1: Sure.
• 3:51
  Speaker 2: Yeah, so my parents and I with the old company,
• 3:55
  Speaker 2: Bancorp Insurance, we primarily sold property casualty to business owners.
• 4:02
  Speaker 2: So general liability, business auto, we did workers' compensation, and
• 4:09
  Speaker 2: then everything from EPLI to E & O, which is
• 4:14
  Speaker 2: employer practices liability insurance and heirs and admissions insurance. And
• 4:19
  Speaker 2: then just like what you talked about, home, auto, RV, ATV,
• 4:25
  Speaker 2: boat insurance. And then we also did a little bit
• 4:28
  Speaker 2: of health and Medicare as well as some life. And
• 4:31
  Speaker 2: with One Digital, I get to do that exact same thing,
• 4:35
  Speaker 2: but work with additional agents that are very talented in
• 4:39
  Speaker 2: other sectors of the insurance world, which include employee benefits.
• 4:44
  Speaker 2: So health benefits that you might get at working with
• 4:47
  Speaker 2: an employer and as well as 401k management, same thing.
• 4:52
  Speaker 2: 401k that you might get through working with an employer
• 4:54
  Speaker 2: and then HR services. So if you are an employer
• 4:58
  Speaker 2: and let's say you have a wonderful HR representative at
• 5:02
  Speaker 2: your work, but they go on maternity leave, we have
• 5:06
  Speaker 2: someone that can step in, keep your business running like
• 5:09
  Speaker 2: they were never gone. And then when they come back,
• 5:13
  Speaker 2: they still have all of their stuff and maybe a
• 5:15
  Speaker 2: clean inbox when they get back.
• 5:18
  Speaker 1: That makes sense.
• 5:19
  Speaker 3: I did medical billing for almost 11, 12 years next year.
• 5:25
  Speaker 3: And the one thing I learned about the billing side
• 5:30
  Speaker 3: of medical insurance is that it's very particular. These different
• 5:37
  Speaker 3: pieces that you put together and then you put them
• 5:40
  Speaker 3: into these bigger pieces and it becomes a big picture.
• 5:45
  Speaker 1: And the one thing that was always.
• 5:48
  Speaker 3: The biggest issue was trying to get these actual claims paid.
• 5:54
  Speaker 3: And then the fact that we had to send medical records.
• 5:59
  Speaker 3: We had to prove that it was a necessity, that
• 6:02
  Speaker 3: we had to prove that coding was right. The names,
• 6:06
  Speaker 3: the addresses, phone numbers, if they had a secondary or
• 6:10
  Speaker 3: a third insurance, if we had that information. And I
• 6:15
  Speaker 3: used to always have to stress to the doctors all
• 6:18
  Speaker 3: the time.
• 6:18
  Speaker 1: I would say, you know, they're not going to pay
• 6:21
  Speaker 1: for this. And they're like, why?
• 6:23
  Speaker 3: I said, because unspecified. They're not going to pay unspecified claims.
• 6:30
  Speaker 3: They're not going to pay if the authorization is not
• 6:32
  Speaker 3: on the claim. And I think it's important that billers
• 6:36
  Speaker 3: understand that you need to call the insurance companies to
• 6:41
  Speaker 3: verify that what their authorizations is. I think when we
• 6:46
  Speaker 3: call to verify the insurances, the one thing that we
• 6:49
  Speaker 3: never do is ask what codes have to be authorized,
• 6:55
  Speaker 3: what codes are going to need authorizations, referrals, which codes
• 7:02
  Speaker 3: are based upon that insurance payable. Because I can say
• 7:08
  Speaker 3: 99214 But another doctor the same day can bill that
• 7:13
  Speaker 3: same 99214 or within a week.
• 7:16
  Speaker 1: And they're saying, we're only going to pay one. And
• 7:20
  Speaker 1: I'm just like, wow. And then, you know, my father
• 7:23
  Speaker 1: passed away this year and he did have.
• 7:28
  Speaker 3: Insurance as far as life insurance, but it wasn't like $ 150, 000.
• 7:36
  Speaker 1: I don't know about the military.
• 7:38
  Speaker 3: They didn't say about the military as far as life insurance.
• 7:41
  Speaker 1: Because he's a retiree.
• 7:43
  Speaker 3: But we learned so much about housing insurance. We learned
• 7:48
  Speaker 3: so much about the life insurance and why it's important
• 7:54
  Speaker 3: to know as far as the payouts and all of
• 7:57
  Speaker 3: those things. Because when I turned in my other insurance
• 8:02
  Speaker 3: my father had for me, Cause I had, I have insurance,
• 8:07
  Speaker 3: but I turned it in. They only gave me $ 5, 000
• 8:09
  Speaker 3: when it was 26,000. And I was like, I didn't
• 8:13
  Speaker 3: understand any of this. So when it comes down to insurance,
• 8:17
  Speaker 3: as far as life insurance, and when it comes to
• 8:21
  Speaker 3: the payout, same thing with housing. So say for example,
• 8:23
  Speaker 3: you have a house and the house catches on fire
• 8:27
  Speaker 3: and they'll say, well, the value of your insurance is
• 8:32
  Speaker 3: this amount, but your payout is only this amount. Why
• 8:38
  Speaker 3: is that not explained? Because a lot of people don't
• 8:40
  Speaker 3: know that. They look at, okay, it's $ 150, 000.
• 8:45
  Speaker 1: But they're not looking at the fact that the payout
• 8:47
  Speaker 1: is actually lower.
• 8:49
  Speaker 3: So I'm just trying to understand that part of it,
• 8:53
  Speaker 3: how that works as far as that is concerned with
• 8:56
  Speaker 3: the insurance and then the payouts.
• 8:59
  Speaker 2: Yeah. I'm sorry for your loss, by the way.
• 9:01
  Speaker 1: Thank you.
• 9:02
  Speaker 2: It's not easy. So I'll start with life insurance. I
• 9:08
  Speaker 2: don't exactly know what policy your dad had. So like,
• 9:12
  Speaker 2: this is all just me guessing. There's a lot of
• 9:16
  Speaker 2: different kinds of policies. There's term life insurance policies that
• 9:20
  Speaker 2: only cover for a certain period of time, a term
• 9:24
  Speaker 2: of time, like 20 years, 30 years, 40 years. And
• 9:28
  Speaker 2: then there's whole life policies, which cover you for your
• 9:31
  Speaker 2: whole life. Now, what they do a lot of times
• 9:36
  Speaker 2: with the whole life policies is they'll have something like
• 9:40
  Speaker 2: you hit a certain age, like you set this age
• 9:43
  Speaker 2: with the agent, like let's say 50. And you're like,
• 9:46
  Speaker 2: I'm going to retire at 50. So at 50, I
• 9:48
  Speaker 2: don't want to pay premiums anymore. And they say, great,
• 9:51
  Speaker 2: you're all the money that you've paid towards the whole
• 9:54
  Speaker 2: life insurance has a set of money inside of it.
• 9:57
  Speaker 2: And going forward, we'll just use that money to pay
• 9:59
  Speaker 2: the premium. And that will lower your death benefit is
• 10:02
  Speaker 2: what they call it, death benefit. Now, I don't know
• 10:05
  Speaker 2: if that was the case. They have other ones where
• 10:09
  Speaker 2: they invest the money into the stock market. And then
• 10:12
  Speaker 2: based on the earnings of the stock market, there can
• 10:14
  Speaker 2: be different amounts that come out based on, you know,
• 10:19
  Speaker 2: outside factors that have nothing to do with me or you.
• 10:24
  Speaker 2: And then sometimes you can take a loan out of
• 10:26
  Speaker 2: your life insurance. So at the end of your life,
• 10:30
  Speaker 2: if you, like say, have cancer or high medical bills
• 10:33
  Speaker 2: that you want to pay, or you want to pay
• 10:34
  Speaker 2: off your house to make sure your spouse doesn't have
• 10:36
  Speaker 2: anything and you want to do that before you die,
• 10:38
  Speaker 2: a lot of times you can pull money out of
• 10:40
  Speaker 2: your life insurance account and take care of those things
• 10:44
  Speaker 2: so that after you pass, the amount that goes on
• 10:46
  Speaker 2: to your loved ones is less. but you should have
• 10:49
  Speaker 2: like taken care of maybe some of those bills beforehand.
• 10:52
  Speaker 2: There's a whole bunch of different writers and things like
• 10:55
  Speaker 2: that too. So I can't say exactly why it happened
• 10:59
  Speaker 2: to you that way. A lot of times it's normally
• 11:04
  Speaker 2: like the face amount of the policy, like you said.
• 11:06
  Speaker 2: So if the life insurance policy was for $ 150, 000, you
• 11:08
  Speaker 2: should have got $ 150, 000. So I'm not exactly sure what
• 11:10
  Speaker 2: happened in your case. I'm sorry.
• 11:17
  Speaker 3: Yeah, they said the cash out was $ 5, 000 and they
• 11:21
  Speaker 3: said that the actual insurance itself was $ 26, 000, which I
• 11:27
  Speaker 3: didn't understand that part either.
• 11:29
  Speaker 2: So the cash out would be the amount of money
• 11:32
  Speaker 2: that was in the account. So because he was paying premiums,
• 11:35
  Speaker 2: they were putting that money into a savings account that
• 11:41
  Speaker 2: he could have drawn from later in life, like that
• 11:44
  Speaker 2: loan to himself. So there was $ 5, 000 in cash. And
• 11:48
  Speaker 2: then and then the amount he paid, like the amount
• 11:51
  Speaker 2: of coverage he was paying for was the 26. OK.
• 11:55
  Speaker 3: Because I didn't know how that worked. If, say, for example,
• 11:59
  Speaker 3: we decided if I if if my son, if I
• 12:02
  Speaker 3: had kept the insurance, what would have happened if I
• 12:07
  Speaker 3: would have passed away? Would it have just been the
• 12:09
  Speaker 3: cash out amount or it would have been that twenty
• 12:12
  Speaker 3: six thousand used? towards my funeral or anything of that nature.
• 12:18
  Speaker 1: Does that work that way too?
• 12:19
  Speaker 2: Yeah, it should be the 26th used for whatever need.
• 12:24
  Speaker 2: So they say life insurance is a gift for the living.
• 12:27
  Speaker 2: So when you pay, when you pay for life insurance,
• 12:30
  Speaker 2: you know, you're not going to get the benefit because
• 12:32
  Speaker 2: the life insurance happens after you die. So you are
• 12:36
  Speaker 2: giving a gift to someone you leave when you buy
• 12:38
  Speaker 2: life insurance. Like your dad gave you your family that gift.
• 12:42
  Speaker 2: of the money after he passed to help pay for
• 12:45
  Speaker 2: burial or to pay off a mortgage or to pay
• 12:47
  Speaker 2: off credit cards or to pay for a college fund
• 12:51
  Speaker 2: or a down payment on a house. It could be anything.
• 12:53
  Speaker 1: Okay. Cause I know they're different. I know.
• 12:57
  Speaker 3: And it was through mutual Omaha and they didn't have
• 13:02
  Speaker 3: like the hundred during that time, they didn't have the
• 13:05
  Speaker 3: a hundred thousand policies.
• 13:06
  Speaker 1: They were a lot lower than, what they used to be.
• 13:10
  Speaker 3: And then like for right now with my father being
• 13:14
  Speaker 3: that he didn't have a will and testament and no
• 13:16
  Speaker 3: one's in the house, we're trying to do an estate.
• 13:19
  Speaker 1: We're trying to get all of those things done.
• 13:22
  Speaker 2: And so probably everything's in probate probably. Yeah.
• 13:26
  Speaker 1: Yeah.
• 13:27
  Speaker 3: So we're trying to figure out. So the, the house,
• 13:31
  Speaker 3: as far as the insurance, because I canceled it because
• 13:33
  Speaker 3: it wasn't in our name, it was in his name.
• 13:36
  Speaker 3: So the loaning company put the actual insurance under them.
• 13:42
  Speaker 3: So now we're paying that extra amount, which I told
• 13:44
  Speaker 3: my mother is fine. I said, at least we have
• 13:48
  Speaker 3: insurance just in case there's a fire, just in case
• 13:50
  Speaker 3: there is something going on. But right now, if we
• 13:55
  Speaker 3: were to remodel the home, that's something we have to
• 13:59
  Speaker 3: figure out as far as that is concerned.
• 14:03
  Speaker 1: But the way.
• 14:06
  Speaker 3: that, you know, and I'm gonna go back to medical
• 14:09
  Speaker 3: because the way that it's structured now with medical insurance,
• 14:16
  Speaker 3: and I say this to patients all the time, I
• 14:20
  Speaker 3: say that when you get insurance, you have to look
• 14:24
  Speaker 3: at the deductible. You have to look at how much
• 14:27
  Speaker 3: that deductible is. You have to look at your specialties.
• 14:29
  Speaker 3: You have to look at pre-existing conditions. You have to
• 14:34
  Speaker 3: look at how much it is for your co-pays, your co-insurances,
• 14:39
  Speaker 3: what's going to be covered.
• 14:41
  Speaker 1: But what I don't like.
• 14:43
  Speaker 3: About our insurances is dental in particular, because dental, they
• 14:49
  Speaker 3: don't pay for the deep cleanings. They don't pay for
• 14:53
  Speaker 3: the orthopedics and they don't pay for, but a certain
• 14:57
  Speaker 3: amount in primary. And I tell people, you know, If
• 15:01
  Speaker 3: you are able to get Medicaid and you're able to
• 15:04
  Speaker 3: get all this stuff done, I would suggest you do it.
• 15:07
  Speaker 3: But being that they are stripping, you know, Medicare and
• 15:11
  Speaker 3: they're stripping Medicaid and now they're making these premiums higher,
• 15:18
  Speaker 3: not just with medical, but also with life insurance and
• 15:24
  Speaker 3: they're making it so hard. for people to get paid
• 15:28
  Speaker 3: for like, even with accidents now, it's harder to really
• 15:33
  Speaker 3: get reimbursed for accidental or anything nowadays.
• 15:40
  Speaker 1: And I just don't understand why it is.
• 15:44
  Speaker 3: That, you know, we're one of the greatest, you know,
• 15:47
  Speaker 3: countries in the world, but you have millions of people that.
• 15:50
  Speaker 1: Don't have insurance at all. That's true.
• 15:55
  Speaker 4: Interesting.
• 15:56
  Speaker 1: I'm just trying to understand it.
• 15:57
  Speaker 3: And so when you go about helping people with their insurances,
• 16:03
  Speaker 3: as far as the recommendations of these insurances, how do
• 16:08
  Speaker 3: you go about recommending what would be best for each
• 16:13
  Speaker 3: person as far as their insurance, as far as life, medical,
• 16:18
  Speaker 3: car insurance, or any type of insurance? How do you
• 16:21
  Speaker 3: go about determining what insurance will work for whom?
• 16:26
  Speaker 2: Yeah, it's a good question. A lot of it is
• 16:31
  Speaker 2: talking to people, right? So just like we're doing right now,
• 16:37
  Speaker 2: I always tell people insurance is a contract and it's
• 16:41
  Speaker 2: written by lawyers to protect you and them, right? So
• 16:46
  Speaker 2: it is a contract between you and the insurance company.
• 16:49
  Speaker 2: You're saying, I will pay you a small amount of
• 16:52
  Speaker 2: money for, let's say, auto insurance. I will pay you
• 16:55
  Speaker 2: a small amount of money every single month that in
• 16:57
  Speaker 2: the event there is an accident, I won't have to
• 17:01
  Speaker 2: replace my $ 60, 000 car overnight. Like maybe I don't have
• 17:05
  Speaker 2: the money to replace a $ 60, 000 car overnight. I probably
• 17:08
  Speaker 2: have a loan that I'm paying on that car, right?
• 17:11
  Speaker 2: So the bank technically owns part of that car and
• 17:15
  Speaker 2: the insurance is making sure that That if there's an
• 17:18
  Speaker 2: accident and you lose that asset, because the car is
• 17:20
  Speaker 2: the asset, that the bank loan can be repaid and
• 17:23
  Speaker 2: that you can get another $ 60, 000 car. And then that
• 17:27
  Speaker 2: $ 500 for five or six months doesn't look as bad, right?
• 17:31
  Speaker 2: Because you're like, oh, yeah, that car was expensive. I mean,
• 17:34
  Speaker 2: we're paying for it over a long period of time.
• 17:37
  Speaker 2: The bank still owns it. Same with like you talked
• 17:39
  Speaker 2: about your father's home. Like ideally... Your mother, if she's
• 17:43
  Speaker 2: still in the home, would be the insured, right? Unless
• 17:47
  Speaker 2: you were her caretaker or you were her power of attorney,
• 17:50
  Speaker 2: then it would be you and her as like the
• 17:53
  Speaker 2: insureds on the home. So if anything happened, you would
• 17:57
  Speaker 2: be the ones being paid. Now, yes, the mortgage would
• 18:00
  Speaker 2: be paid, too, because they own a piece of the
• 18:02
  Speaker 2: home if you're still paying off the home. But you
• 18:06
  Speaker 2: would be able to rebuild and have a home and
• 18:08
  Speaker 2: a place to live. With medical, it is hard. You
• 18:14
  Speaker 2: brought up dental insurance. Dental insurance is not my favorite
• 18:17
  Speaker 2: insurance either. Like read the fine print y'all.
• 18:23
  Speaker 3: Yeah.
• 18:23
  Speaker 2: So like you said, dental insurance does not cover orthopedic.
• 18:27
  Speaker 2: It does not cover a whole bunch of stuff unless
• 18:30
  Speaker 2: you're under 18. A lot of times it is not
• 18:33
  Speaker 2: my favorite insurance. And there's also a really long waiting period.
• 18:36
  Speaker 2: And the thing about dental is you have to have
• 18:39
  Speaker 2: it before you need it. So a lot of people
• 18:41
  Speaker 2: go to the dentist, realize they need a bridge and
• 18:43
  Speaker 2: then come to me to buy dental insurance. That's the
• 18:46
  Speaker 2: way any insurance works. Insurance is you buy it before
• 18:49
  Speaker 2: you need it. And then if you need it, it's
• 18:52
  Speaker 2: there to financially support you through that transition, through that
• 18:55
  Speaker 2: rough spot to get you back on the road, whether
• 18:57
  Speaker 2: that's driving or eating solid foods again. And dental insurance
• 19:02
  Speaker 2: has most policies have an entire year waiting period for
• 19:07
  Speaker 2: higher end surgeries. So if you have an issue, you
• 19:13
  Speaker 2: should have bought it last year. I know. Dental. It's
• 19:18
  Speaker 2: not my favorite either. I'm really sorry. And like you said,
• 19:21
  Speaker 2: the deductible, knowing your deductible, understanding what the deductible is.
• 19:26
  Speaker 2: For some people, a $ 250 deductible, that's too high, right?
• 19:29
  Speaker 2: They're like, if you had me pay $ 250 first, that
• 19:34
  Speaker 2: would be all of their savings. It's gone, right? And
• 19:37
  Speaker 2: that would put financial hardship. Where other people, they look
• 19:41
  Speaker 2: at the deductible and they say, I want a $ 2, 000
• 19:43
  Speaker 2: deductible or a $ 5, 000 deductible because I've been putting money
• 19:47
  Speaker 2: away and keeping it in savings. for an oh no day,
• 19:51
  Speaker 2: an uh-oh day, right? So they might have the money
• 19:55
  Speaker 2: to pay that deductible, feel completely financially stable paying that
• 19:59
  Speaker 2: deductible and then having the insurance cost be lower because
• 20:04
  Speaker 2: the deductible and the premium kind of yin and yang.
• 20:06
  Speaker 2: If the deductible is lower, like less money, then the
• 20:10
  Speaker 2: premium is going to be higher. If the deductible is higher,
• 20:12
  Speaker 2: the premium is going to be lower because you're taking
• 20:14
  Speaker 2: on more risk yourself, right? When you're having those deductible
• 20:20
  Speaker 2: conversations with your agent or even just in your family,
• 20:24
  Speaker 2: like how much risk are you willing to place on
• 20:27
  Speaker 2: yourself to say, I will handle, I'll handle a rock chip,
• 20:31
  Speaker 2: but if I get in a deer accident, you'll got
• 20:35
  Speaker 2: to help me with body work, right?
• 20:38
  Speaker 1: Yeah.
• 20:39
  Speaker 4: Yeah.
• 20:40
  Speaker 3: That's true because right now I don't have insurance because
• 20:44
  Speaker 3: I lost my job in January.
• 20:46
  Speaker 1: And I've been trying to get Medicaid.
• 20:49
  Speaker 3: And they say, well, you have to have a child
• 20:51
  Speaker 3: that's under the age of 17. You got to be
• 20:54
  Speaker 3: 65 years or older. Or you have to have a
• 20:56
  Speaker 3: disability that is of your own.
• 20:59
  Speaker 1: And the hard part about it.
• 21:00
  Speaker 2: And that sounds like Medicare. And Medicare and Medicaid are
• 21:05
  Speaker 2: two separate things. Medicare is like what you kind of
• 21:09
  Speaker 2: just said. And then Medicaid is when individuals have a
• 21:13
  Speaker 2: low enough income month by month to need aid and
• 21:17
  Speaker 2: paying for health insurance, depending on your state.
• 21:19
  Speaker 3: Because I know in North Carolina, they changed that. They
• 21:24
  Speaker 3: have changed that to where the only way you can
• 21:27
  Speaker 3: get Medicaid is if you have a child under the
• 21:31
  Speaker 3: age of 17 or you yourself have a disability or
• 21:36
  Speaker 3: you have social security. They have changed that and they
• 21:41
  Speaker 3: never changed it back. And there are a few states
• 21:43
  Speaker 3: that are going through that. So there are like millions
• 21:46
  Speaker 3: of people right now that cannot get Medicaid when they
• 21:49
  Speaker 3: lose their jobs because of the fact that they have
• 21:54
  Speaker 3: put that law in place. And like when I went
• 21:58
  Speaker 3: to go take my son to the eye doctor, they
• 22:00
  Speaker 3: said in where I live, they don't take Medicaid for
• 22:04
  Speaker 3: his eyes.
• 22:05
  Speaker 1: They'll take it.
• 22:06
  Speaker 3: They don't even take it for not only the eye exam,
• 22:09
  Speaker 3: They don't even take it when it comes to paying
• 22:11
  Speaker 3: for his glasses. And I found the one I went to,
• 22:14
  Speaker 3: they said, I found that they did take Medicaid, but
• 22:17
  Speaker 3: they don't take Medicaid for the glasses. So I had
• 22:20
  Speaker 3: to put them on my insurance because for the simple
• 22:23
  Speaker 3: fact of the matter, I had to get him glasses.
• 22:26
  Speaker 1: And he's autistic.
• 22:27
  Speaker 3: And you would think that, you know, children with special
• 22:32
  Speaker 3: needs in particular, that they would take Medicaid, but they don't.
• 22:39
  Speaker 3: And a lot of the insurances don't cover every single
• 22:43
  Speaker 3: eye doctor, every single, you know, physician.
• 22:47
  Speaker 1: And then it's like specialties.
• 22:50
  Speaker 3: And when you go for like, I went to try
• 22:53
  Speaker 3: to change my life insurance and I told them I
• 22:55
  Speaker 3: had an issue with my stomach. They was like, well,
• 22:57
  Speaker 3: we can't do anything for you until you deal with
• 23:01
  Speaker 3: that pre-existing condition, which is very hard for people that
• 23:06
  Speaker 3: have chronic pain, that have MS, they have you know, diabetes,
• 23:11
  Speaker 3: you know, and then to have a life insurance person
• 23:13
  Speaker 3: tell you.
• 23:14
  Speaker 1: Well, we can't do anything because you're going to be denied.
• 23:18
  Speaker 3: Why are these people being denied for something that is
• 23:22
  Speaker 3: beyond their control though?
• 23:25
  Speaker 2: So you did, you hit on a couple of different things.
• 23:27
  Speaker 2: So the first one with your son in the glasses.
• 23:31
  Speaker 2: So I know in our area, at least a lot
• 23:33
  Speaker 2: of doctors limit the amount of Medicaid patients they take
• 23:37
  Speaker 2: to about 50% of their patient load. And it's because
• 23:41
  Speaker 2: they only get so much reimbursement from the state Medicaid
• 23:45
  Speaker 2: or federal Medicaid program. And if they have too many
• 23:49
  Speaker 2: Medicaid patients, they actually go under. They don't get enough
• 23:53
  Speaker 2: revenue per person. So they make up the revenue from
• 23:57
  Speaker 2: that 50% on Medicaid with group health or health insurance
• 24:03
  Speaker 2: customers through the federal marketplace. And so they will.
• 24:09
  Speaker 2: Adjust their pricing for those individuals with insurance to pay
• 24:13
  Speaker 2: for like more of the low income cost on the
• 24:17
  Speaker 2: Medicaid to make sure that they stay afloat. So it
• 24:19
  Speaker 2: might've been that they took Medicaid, but only for a
• 24:22
  Speaker 2: certain number amount, a certain like amount of patients. Like
• 24:27
  Speaker 2: they could have had too much patient load in that
• 24:29
  Speaker 2: bucket that you happen to go to. But you are right.
• 24:33
  Speaker 2: If you're on group health insurance or you're through the
• 24:35
  Speaker 2: marketplace on health insurance, They have preferred providers, which they've
• 24:39
  Speaker 2: contracted with every company, like let's say a national one, UnitedHealthcare.
• 24:45
  Speaker 2: UnitedHealthcare contracted with that provider to offer these services at
• 24:51
  Speaker 2: that price. And they want you to see providers in
• 24:55
  Speaker 2: their network so that they get the preferred price and
• 24:59
  Speaker 2: that they already have that agreement with them. And so
• 25:01
  Speaker 2: then the billing is easier on the back end and
• 25:03
  Speaker 2: everybody gets paid. Now that's not real life and that
• 25:06
  Speaker 2: doesn't actually happen. Like you said with the specialists, sometimes
• 25:09
  Speaker 2: you have to have referrals and you having the referrals
• 25:11
  Speaker 2: to say like the insurance say that this person's in
• 25:14
  Speaker 2: network too and that they're going to like pay based
• 25:18
  Speaker 2: on what is done and da, da, da, da, da, da, da.
• 25:23
  Speaker 2: So there's that, which you kind of commented on. The
• 25:27
  Speaker 2: always check whenever you get insurance, whether it's through an
• 25:29
  Speaker 2: employer or you're buying it by yourself or you have
• 25:32
  Speaker 2: Medicare or Medicaid is check your preferred providers. There's normally
• 25:37
  Speaker 2: online tools, but that's something that we normally do in
• 25:39
  Speaker 2: the office as well. Like if I'm helping somebody, I
• 25:42
  Speaker 2: ask them, do you have like a specialist that you
• 25:45
  Speaker 2: go to on a regular basis that needs to be
• 25:47
  Speaker 2: a network? This could be like a heart specialist or
• 25:49
  Speaker 2: a podiatrist or somebody for vision care, right? And we
• 25:54
  Speaker 2: make sure that they're in network with whoever we pick.
• 25:57
  Speaker 2: And same with their preferred provider who is just their
• 26:00
  Speaker 2: regular doctor. the person they see on a regular basis,
• 26:04
  Speaker 2: maybe they get their checkup from them. We make sure
• 26:06
  Speaker 2: that that's in network. So we'll talk about the deductible
• 26:10
  Speaker 2: and then we'll talk about if it's in network for
• 26:13
  Speaker 2: the providers. Same thing for pharmacy. You didn't bring this
• 26:16
  Speaker 2: up yet, but pharmacy can be awfully expensive depending on
• 26:20
  Speaker 2: what you're taking. It's actually one of the fastest rising
• 26:24
  Speaker 2: claims in the medical field, like for the medical insurance field.
• 26:30
  Speaker 2: We spend more on pharmacies than you do to go
• 26:33
  Speaker 2: see the doctor sometimes. So making sure your pharmacist is
• 26:37
  Speaker 2: in network and making sure that your drugs that you're
• 26:40
  Speaker 2: taking are in network or in the formulary, which is
• 26:44
  Speaker 2: a really, really fancy name for list of drugs that
• 26:48
  Speaker 2: is approved by that insurance provider. Yeah.
• 26:52
  Speaker 3: That's the one thing that I've learned with pharmacy is
• 26:56
  Speaker 3: there's a type A, type B And depending on where
• 27:01
  Speaker 3: it falls, as far as the pharmacy determines whether it's
• 27:05
  Speaker 3: covered or not. And then the one thing, if you're
• 27:10
  Speaker 3: in another state, is making sure that when you go
• 27:16
  Speaker 3: to that different state, that you're able to use your insurance.
• 27:20
  Speaker 3: Because that's like saying, if you go to the hospital
• 27:23
  Speaker 3: and you're out of network, you're going to have to
• 27:26
  Speaker 3: pay that full balance because You are out of network.
• 27:30
  Speaker 3: And when I tried to get my promoter, Dean, it
• 27:32
  Speaker 3: was a hundred and some dollars. And I'm like, my God.
• 27:37
  Speaker 2: So almost, almost all, almost all the health insurance, and
• 27:40
  Speaker 2: this is a trick, almost all the health insurance have
• 27:42
  Speaker 2: a travel helpline. And if you're traveling, let's say you're
• 27:46
  Speaker 2: RVing across the United States, like good for you. Like
• 27:50
  Speaker 2: you're doing it. But you got to pick up prescriptions
• 27:53
  Speaker 2: in Texas and then you got to pick up prescriptions
• 27:56
  Speaker 2: in Arizona and then you got to pick up prescriptions
• 27:59
  Speaker 2: in Colorado. There's this little phone number on almost all
• 28:03
  Speaker 2: health insurance where you can call them and it's a
• 28:04
  Speaker 2: travel assist. And they will tell you, they'll say, we
• 28:07
  Speaker 2: will help you refill your prescription and they will tell
• 28:10
  Speaker 2: you where to go and where to pick it up
• 28:11
  Speaker 2: and what it will cost. So I'd always suggest using that.
• 28:15
  Speaker 2: And then if you are in an emergency situation, it
• 28:19
  Speaker 2: is always in network if you are still inside the
• 28:23
  Speaker 2: United States. Like if you're traveling in Florida and you
• 28:27
  Speaker 2: get bit by a shark, go to the hospital. That
• 28:32
  Speaker 2: emergency service to make sure that you don't die will
• 28:36
  Speaker 2: be covered. Now, if they do reconstructive surgery with a
• 28:39
  Speaker 2: plastic surgeon after you've been stable and you're not in network,
• 28:43
  Speaker 2: you might see that bill. But the bill to make
• 28:46
  Speaker 2: sure that you don't die on the table should be
• 28:50
  Speaker 2: covered just as a network as anything else.
• 28:54
  Speaker 3: I think that's good to know because there's another thing
• 28:57
  Speaker 3: that people think. Some insurances do cover plastic surgeries.
• 29:01
  Speaker 1: Others of them don't.
• 29:03
  Speaker 3: But what people don't understand is you have to have
• 29:07
  Speaker 3: a need for that reconstructive surgery in order for them
• 29:12
  Speaker 3: to to pay it. And what's funny about it is
• 29:16
  Speaker 3: when we have to fight, I have to tell doctors,
• 29:19
  Speaker 3: I'm like, well, if you see this patient and then
• 29:22
  Speaker 3: this other person sees this patient, they're only going to
• 29:24
  Speaker 3: pay for one unless you have a 26 modifier. And
• 29:28
  Speaker 3: that's the one thing I learned about the codes and
• 29:32
  Speaker 3: everything that you have to make sure that the codes
• 29:38
  Speaker 3: match whatever service that it is.
• 29:40
  Speaker 1: Is and making sure.
• 29:42
  Speaker 3: And that's why when we get these things back, I
• 29:45
  Speaker 3: tell the doctors.
• 29:45
  Speaker 1: We have 90 days.
• 29:48
  Speaker 3: I say, even if you did not have the referral
• 29:52
  Speaker 3: and you did not put a referral number on there,
• 29:54
  Speaker 3: there still should be one And in the notes, and
• 29:58
  Speaker 3: we have to argue with these, not only with the
• 30:02
  Speaker 3: medical field, but also with car insurance claims, with home claims.
• 30:09
  Speaker 3: We're like, how are we supposed to accept this if
• 30:13
  Speaker 3: we don't have everything we need? And I think the
• 30:17
  Speaker 3: hardest thing for us as medical billers is we can't
• 30:20
  Speaker 3: talk to the doctors. We're told we can't talk to
• 30:23
  Speaker 3: the doctor. So if we did like third party treatment,
• 30:26
  Speaker 3: insurance claims or any insurance claims, we can't talk to
• 30:30
  Speaker 3: the people to find out what's going on. Like my
• 30:32
  Speaker 3: mother is currently going through an accident.
• 30:37
  Speaker 1: And my dad said, well, he wanted to wait.
• 30:39
  Speaker 3: I said, dad, you cannot wait because she wasn't at fault.
• 30:44
  Speaker 3: And you're worried about your insurance going up. I said,
• 30:46
  Speaker 3: it's going to go up anyway. I said, if you
• 30:48
  Speaker 3: don't call these people. And I told my mother, I said,
• 30:50
  Speaker 3: if you don't call these people, Tell these people what happened.
• 30:53
  Speaker 1: They're going to say it's your fault. And she said,
• 30:55
  Speaker 1: what do you mean? I said, look, even I said,
• 31:00
  Speaker 1: sometimes you.
• 31:00
  Speaker 3: Can't wait for someone else to do something for you.
• 31:04
  Speaker 3: You got to do it yourself, because if you don't
• 31:07
  Speaker 3: and you don't call the insurance company, they're going to
• 31:10
  Speaker 3: call the insurance company and say it's your fault.
• 31:13
  Speaker 1: Then not only that, like I.
• 31:15
  Speaker 3: Live in a military town and I went through this
• 31:17
  Speaker 3: in my own situation.
• 31:18
  Speaker 1: I got hit. I got hit the day.
• 31:20
  Speaker 3: Before, went to the hospital, left the hospital, got hit
• 31:23
  Speaker 3: again by two cars. And so when we got there,
• 31:29
  Speaker 3: when the police got there, they made us both leave,
• 31:31
  Speaker 3: told us we had to leave. Come to find out
• 31:34
  Speaker 3: the person that hit me the first time was the
• 31:36
  Speaker 3: commander's wife. So when we went to court, I told
• 31:39
  Speaker 3: them I got hit twice. They said, well, the police,
• 31:43
  Speaker 3: The police said that this is what happened.
• 31:45
  Speaker 1: I said, no, they told us to leave.
• 31:48
  Speaker 3: They never told us to stay to find out what happened.
• 31:52
  Speaker 3: And I've had that happen where I had another accident
• 31:55
  Speaker 3: where I was getting ready to turn.
• 31:58
  Speaker 1: The girl hit me and it was like a slide
• 32:00
  Speaker 1: off or whatever you want to call it. And luckily
• 32:03
  Speaker 1: it wasn't that bad.
• 32:05
  Speaker 3: But the fact that, you know, she tried to lie
• 32:09
  Speaker 3: and say I hit her.
• 32:10
  Speaker 1: And there were pedestrians out there. I said, that's not
• 32:13
  Speaker 1: what happened.
• 32:13
  Speaker 3: This woman hit her. And then she didn't have a license.
• 32:18
  Speaker 3: So she had her friend take the fall for it.
• 32:21
  Speaker 3: When her husband got there, you know, like I told them,
• 32:24
  Speaker 3: I said, look, luckily there wasn't enough, you know, damage
• 32:28
  Speaker 3: to where, you know, there was an issue.
• 32:30
  Speaker 1: But then she tried to call the insurance on me.
• 32:33
  Speaker 1: And I told them what happened. I said, she hit me.
• 32:37
  Speaker 1: And I said, the only reason I.
• 32:38
  Speaker 3: Didn't call the insurance because it wasn't bad enough to
• 32:40
  Speaker 3: where I needed to call the insurance.
• 32:43
  Speaker 1: But she ended up having to pay to get my
• 32:45
  Speaker 1: car fixed, even though there was barely anything wrong.
• 32:49
  Speaker 3: And a lot of people, what they try to do
• 32:51
  Speaker 3: is they'll try to handle it themselves and they'll try
• 32:55
  Speaker 3: to not.
• 32:55
  Speaker 1: Get the police involved.
• 32:57
  Speaker 3: But then when you do that, And then you end
• 32:59
  Speaker 3: up going home. The next thing you know, you got
• 33:02
  Speaker 3: a call from your insurance company. They called the police
• 33:05
  Speaker 3: after you left and said.
• 33:06
  Speaker 2: You should have hit and run. Yeah. So this is
• 33:10
  Speaker 2: like claims 101. Claims 101. When you get in an accident,
• 33:17
  Speaker 2: report it. Why? Because your insurance company is going to
• 33:20
  Speaker 2: want to see that there was a police report. So
• 33:24
  Speaker 2: call the police, sit around and wait. The second thing,
• 33:27
  Speaker 2: while you're waiting, because you're waiting there, right, for the police,
• 33:31
  Speaker 2: take a picture of the person's license as well as
• 33:33
  Speaker 2: their insurance. Just take the picture and then do a
• 33:37
  Speaker 2: video on your phone. Talk about what happened on the video.
• 33:41
  Speaker 2: Be like, oh my gosh, I was driving eastbound on
• 33:45
  Speaker 2: this road at this time, at this date, this happened.
• 33:49
  Speaker 2: You can see the tire marks on the road. You
• 33:52
  Speaker 2: can see what happened to our cars. We hit right here.
• 33:55
  Speaker 2: You can see the damage, right? And then just save it.
• 34:00
  Speaker 2: And then this is after the police report's done, ask
• 34:02
  Speaker 2: them to send it to you. Just so you don't
• 34:05
  Speaker 2: have to like call them and be like, do you
• 34:06
  Speaker 2: have my report? Right. Just be like, send it to me.
• 34:10
  Speaker 2: Get it. And then file the claim with your agent
• 34:13
  Speaker 2: or file the claim with your company. You can do
• 34:15
  Speaker 2: the claim right there as well. It's just nice to
• 34:18
  Speaker 2: have all the information. And then this is like, this
• 34:21
  Speaker 2: is my secret weapon. It is not very fancy. A
• 34:24
  Speaker 2: spiral notebook. You take a brand new spiral notebook and
• 34:29
  Speaker 2: you're going to date it and you're going to write
• 34:31
  Speaker 2: down exactly what happened from your point of view. And
• 34:34
  Speaker 2: then every single communication you have with an insurance underwriter,
• 34:39
  Speaker 2: regardless of what side, right? Because your auto company is
• 34:44
  Speaker 2: going to call you and say what happened. And then
• 34:46
  Speaker 2: their auto company is going to call and say what
• 34:48
  Speaker 2: happened because they're going to try to say whose fault
• 34:51
  Speaker 2: it is, right? Who's pointing fingers. Tell them the exact story,
• 34:55
  Speaker 2: the exact same. Every time, over and over and over again.
• 35:02
  Speaker 2: Write down who you talked to, when you talked to them,
• 35:06
  Speaker 2: what you talked about. If you can record those phone
• 35:09
  Speaker 2: calls and save them on your computer or on your phone,
• 35:12
  Speaker 2: tell the person you're recording the phone call and that
• 35:15
  Speaker 2: you're keeping it, like if that's an option for you.
• 35:18
  Speaker 2: And if anything ever happened where you had to go
• 35:21
  Speaker 2: to court, you would have this beautiful notebook with all
• 35:25
  Speaker 2: of the evidence from your side of the story, right?
• 35:28
  Speaker 2: And you're going to have a better chance of coming
• 35:30
  Speaker 2: out on top. versus someone who didn't report it, who
• 35:34
  Speaker 2: didn't write it down. And then you're being asked about
• 35:37
  Speaker 2: it maybe six months later. You're like, I don't know
• 35:40
  Speaker 2: what time of day it was. And then I'd always
• 35:43
  Speaker 2: suggest reporting the claim because this actually happened to my
• 35:45
  Speaker 2: mom a couple of winters ago. It was like super
• 35:50
  Speaker 2: snowy and the weather conditions weren't great. It was kind
• 35:54
  Speaker 2: of like dim lighting so that you can't really see
• 35:58
  Speaker 2: where the bank of snow is. And she came around
• 36:00
  Speaker 2: a corner and there was a woman in a large
• 36:02
  Speaker 2: truck who was like too far on her side of
• 36:04
  Speaker 2: the road because she couldn't see where the side of
• 36:06
  Speaker 2: the road was. So she didn't want to hit the curb.
• 36:09
  Speaker 2: And so my mom veered to stay away from her
• 36:11
  Speaker 2: and she was at the snowbank and she was like, oh,
• 36:13
  Speaker 2: it's okay. I just hit the snowbank, like no big deal.
• 36:16
  Speaker 2: Like I just backed out and went home. Well, it
• 36:19
  Speaker 2: turned out something underneath that snowbank literally bent her, like
• 36:26
  Speaker 2: underneath her car.
• 36:27
  Speaker 3: Oh no.
• 36:29
  Speaker 1: Yeah.
• 36:29
  Speaker 2: And it was thousands of dollars to replace. So just
• 36:35
  Speaker 2: because you think you're like, there's no dent, it's fine.
• 36:39
  Speaker 2: Nobody saw anything. You don't know sometimes until you get home.
• 36:47
  Speaker 1: That's true. And that's what happened to me.
• 36:49
  Speaker 3: And the one thing I tell people about lawyers is
• 36:51
  Speaker 3: I learned from those two accidents, do not let one
• 36:55
  Speaker 3: lawyer deal with both cases because they will combined it,
• 36:59
  Speaker 3: and then you end up getting less money, which happened
• 37:02
  Speaker 3: to me. And I was so upset about it because
• 37:05
  Speaker 3: I was like, why did you combine them? Why did
• 37:08
  Speaker 3: you combine both situations knowing two cars altogether, three cars
• 37:12
  Speaker 3: hit me, not even eight hours apart. And it's the
• 37:16
  Speaker 3: same thing when I go to the hospital and this
• 37:19
  Speaker 3: happened to me where they said they couldn't find anything.
• 37:22
  Speaker 3: And then eight hours later, I had to go to
• 37:23
  Speaker 3: another doctor for the emergency room to find out what happened.
• 37:29
  Speaker 3: And they said, well, no, the reason you couldn't walk
• 37:31
  Speaker 3: was because you had no circulation in your legs due
• 37:35
  Speaker 3: to blood circulation.
• 37:38
  Speaker 1: And so I.
• 37:39
  Speaker 3: Had to go back and what people don't know, like
• 37:43
  Speaker 3: when you have a baby, you're only in there for six,
• 37:46
  Speaker 3: you have the baby and then they're letting you go.
• 37:48
  Speaker 1: Within two days.
• 37:50
  Speaker 3: You go have surgery and go to Mexico and go
• 37:52
  Speaker 3: out of the country and have surgery and they're letting
• 37:55
  Speaker 3: you go within two or three days. And a long
• 37:58
  Speaker 3: time ago, that wasn't the case. You didn't go home
• 38:01
  Speaker 3: for about a week. You were in the hospital for about,
• 38:05
  Speaker 3: at least about four to six days.
• 38:08
  Speaker 2: Yeah, they're doing outpatient knee surgeries. Yeah. They took your
• 38:13
  Speaker 2: knee out and put a new one in and it's outpatient.
• 38:16
  Speaker 2: Going home that day.
• 38:17
  Speaker 4: Yeah.
• 38:18
  Speaker 3: And then people are going home and then the fact
• 38:22
  Speaker 3: that you have people saying, oh, it's six weeks for
• 38:24
  Speaker 3: you to have baby. I tell people it is not
• 38:26
  Speaker 3: six weeks to have baby. It ain't six weeks when
• 38:28
  Speaker 3: you break your arm. It ain't six weeks when you
• 38:30
  Speaker 3: break your leg. I say it because, you know, they
• 38:33
  Speaker 3: want you to come back to work. And I tell people,
• 38:36
  Speaker 3: you know.
• 38:36
  Speaker 4: As we're getting older and as we are getting to
• 38:40
  Speaker 4: the place of, you know, getting in fifties and forties
• 38:45
  Speaker 4: and stuff, you start.
• 38:46
  Speaker 3: To break down and you're like, Everything that could possibly
• 38:50
  Speaker 3: go wrong goes wrong. And I think it's important that people,
• 38:55
  Speaker 3: when it comes to your houses, your cars, because everything
• 39:01
  Speaker 3: depreciates as soon as you take it and you leave
• 39:05
  Speaker 3: with it.
• 39:06
  Speaker 1: It depreciates.
• 39:08
  Speaker 3: And so at a time when you get the extended warranty,
• 39:12
  Speaker 3: that's the thing about it my dad said, Ain't no
• 39:15
  Speaker 3: point in getting extended warranty when you get a new car.
• 39:18
  Speaker 1: He said, why?
• 39:18
  Speaker 3: Because everything ain't going to go wrong until after that
• 39:22
  Speaker 3: warranty is over.
• 39:22
  Speaker 1: Some of y'all will drive that $ 100, 000 within 60 days.
• 39:24
  Speaker 1: And by the time that $ 100, 000 is gone.
• 39:30
  Speaker 3: That extended warranty ain't going to mean nothing to you
• 39:32
  Speaker 3: and most cars don't break down until four or five
• 39:36
  Speaker 3: years later if you take care of it. That's when
• 39:39
  Speaker 3: everything starts to break down and then you're like, I
• 39:42
  Speaker 3: need to go ahead and just trade this car in
• 39:44
  Speaker 3: because I got to pay $ 9, 000 for a To get
• 39:50
  Speaker 3: the transmission, like my nephew's car is in the backyard.
• 39:53
  Speaker 3: The transmission is.
• 39:55
  Speaker 1: $ 9, 000. And I'm like, that's a lot of money.
• 39:59
  Speaker 3: It'd be one thing if you had the extended warranty
• 40:02
  Speaker 3: that lasted for seven years.
• 40:03
  Speaker 1: And I've been like, okay, fine. If anything happens to it, okay, cool.
• 40:07
  Speaker 3: But the way that people's cars are now, they don't
• 40:10
  Speaker 3: break down within 100,000 miles anymore.
• 40:14
  Speaker 1: And so when they send me these letters, I'm like, well.
• 40:18
  Speaker 3: There's no point because my car has already passed 100,000 miles.
• 40:25
  Speaker 1: And I just tell people, when you look at insurance.
• 40:27
  Speaker 3: Look at what all it covers, what all that you're
• 40:32
  Speaker 3: paying for. Because whether it's cruise, like we sell at
• 40:36
  Speaker 3: the travel agency as well, we sell insurance for cruises
• 40:41
  Speaker 3: as well.
• 40:43
  Speaker 2: And that's stuff like that could be like lost luggage
• 40:46
  Speaker 2: or like it could be like there's a hurricane or
• 40:49
  Speaker 2: a volcano. They didn't do COVID, but now you can
• 40:54
  Speaker 2: buy COVID.
• 40:55
  Speaker 4: Yeah.
• 40:57
  Speaker 3: And we have to tell like a lot of people,
• 40:59
  Speaker 3: a lot of travel agents will tell people, I'm not
• 41:02
  Speaker 3: going to book your trips unless you have insurance because
• 41:04
  Speaker 3: you're When I talked to MSC about my trip in January,
• 41:08
  Speaker 3: they said, yeah, they cover the boat, but it doesn't
• 41:11
  Speaker 3: cover outside of the boat. So you're like, okay, well,
• 41:16
  Speaker 3: if I get a travel insurance, it covers on the
• 41:20
  Speaker 3: boat and off the boat. But the only thing is,
• 41:23
  Speaker 3: is that you have to pay it and then they
• 41:26
  Speaker 3: reimburse you. And then I get people that get these
• 41:28
  Speaker 3: insurances where they pay $ 100 for five visits.
• 41:32
  Speaker 1: And then after that, they have to pay the full balance.
• 41:35
  Speaker 1: And I get people calling me all the time.
• 41:36
  Speaker 3: They're like, well, why is my deductible? Why am I
• 41:41
  Speaker 3: paying the full balance?
• 41:43
  Speaker 1: I have TRICARE.
• 41:44
  Speaker 3: And I said, well, TRICARE is $ 150 per person. And
• 41:49
  Speaker 3: I said, they have renewal every year. And with most
• 41:54
  Speaker 3: of the men, they're gone. So their wife knows nothing
• 41:57
  Speaker 3: about co-pays. They know nothing about deductibles and they're yelling
• 42:00
  Speaker 3: at you.
• 42:01
  Speaker 1: And I'm like, did your husband tell you about your insurance?
• 42:05
  Speaker 1: They're like, no.
• 42:07
  Speaker 3: Then they find out that the child's father has a
• 42:11
  Speaker 3: secondary insurance. And then they say, well, he's responsible. Well,
• 42:16
  Speaker 3: I need court papers. I need something that says that
• 42:18
  Speaker 3: he's responsible because you signed the paperwork when you decided
• 42:22
  Speaker 3: to go to the doctor when you went and got
• 42:24
  Speaker 3: this insurance.
• 42:25
  Speaker 1: You signed for this.
• 42:27
  Speaker 3: So even though, yes, you may think, with insurance when
• 42:34
  Speaker 3: it comes to death that you think that you know
• 42:40
  Speaker 3: it's simple it's not there are investigations you just can't
• 42:44
  Speaker 3: say okay somebody died didn't find out they were murdered
• 42:47
  Speaker 3: then guess what you got to pay all that money back.
• 42:50
  Speaker 2: You know so that's that legal part it's the legalese
• 42:53
  Speaker 2: so um there's like literally movies about life insurance fraud
• 42:59
  Speaker 2: um because hollywood has a good time but life insurance
• 43:03
  Speaker 2: fraud is what like you put a life insurance policy
• 43:05
  Speaker 2: on somebody and then they have an untimely demise that
• 43:12
  Speaker 2: was maybe caused to get the payment um so that's
• 43:17
  Speaker 2: a real thing it is it's a real thing so
• 43:22
  Speaker 2: that is one of those like And life insurance, we
• 43:26
  Speaker 2: kind of talked about this with dental, but life insurance
• 43:28
  Speaker 2: is tricky too, where they do medical underwriting so that
• 43:31
  Speaker 2: we don't do medical underwriting anymore with health insurance, unless
• 43:34
  Speaker 2: it's for like Medicaid or Medicare early benefits because of
• 43:42
  Speaker 2: laws that were passed more in the more recent future.
• 43:45
  Speaker 2: So we don't do medical underwriting anymore for health insurance,
• 43:47
  Speaker 2: but life insurance, we still do. And the concept with
• 43:50
  Speaker 2: that is that they're expecting to collect premiums for at
• 43:54
  Speaker 2: least like 10 or 20 years before you die. Or
• 43:57
  Speaker 2: like I said, it's an untimely death, like a car
• 44:00
  Speaker 2: accident or like COVID or something that was untimely, was
• 44:09
  Speaker 2: not expected. It happened. So when you're sick and they
• 44:17
  Speaker 2: know you're sick, You either have to pay a lot
• 44:21
  Speaker 2: more for life insurance or they won't sell it to you.
• 44:26
  Speaker 2: Like if you've got cancer, they're like, no. Or even
• 44:29
  Speaker 2: if like you just, you have a procedure that's coming up,
• 44:33
  Speaker 2: they do this for Medicare supplements as well. For Medicare supplements,
• 44:38
  Speaker 2: after your initial enrollment, when you first turn 65, they
• 44:41
  Speaker 2: will do underwriting. And the underwriting, one of the questions is,
• 44:47
  Speaker 2: do I have any medical procedures coming up? And are
• 44:49
  Speaker 2: you taking any prescriptions? And they'll look at those and say, yeah,
• 44:53
  Speaker 2: like we're not going to insure you. So that's very
• 44:56
  Speaker 2: classic insurance where a Medicare Advantage plan, they won't do that.
• 45:04
  Speaker 2: Like everyone's welcome.
• 45:06
  Speaker 3: Yeah, they're changing things with Humana as far as their
• 45:11
  Speaker 3: Medicare as well. And, you know, my mom wanted to
• 45:16
  Speaker 3: get the thing where it comes with their little card
• 45:20
  Speaker 3: where you can go to the grocery store and all
• 45:21
  Speaker 3: of that.
• 45:21
  Speaker 1: And she has TRICARE.
• 45:23
  Speaker 3: And I told her, I said, Mom, be mindful of
• 45:26
  Speaker 3: that because you need to make sure that it's not
• 45:29
  Speaker 3: going to affect your TRICARE if you change to Humana Advantage.
• 45:33
  Speaker 3: You got to make sure because I said, Once you,
• 45:37
  Speaker 3: once you change that, it's not going to go back.
• 45:39
  Speaker 3: You can't go back to TRICARE.
• 45:42
  Speaker 4: No.
• 45:44
  Speaker 2: Normally when I see TRICARE widows, I bring up what
• 45:50
  Speaker 2: they currently have, like they'll log into their system and
• 45:52
  Speaker 2: we'll go over what they currently have. And then I'll
• 45:54
  Speaker 2: bring up a company like Humana and like, we'll go
• 45:56
  Speaker 2: side by side all the way down. And normally what
• 45:59
  Speaker 2: comes out is they say, thank you for your time.
• 46:01
  Speaker 2: And they keep TRICARE.
• 46:04
  Speaker 1: Normally.
• 46:05
  Speaker 2: I know.
• 46:07
  Speaker 3: I told her, I said, you better keep your TRICARE.
• 46:10
  Speaker 3: I said, because Humana, once you change that, you're no
• 46:17
  Speaker 3: longer under TRICARE, you're under Humana. And you can't go
• 46:21
  Speaker 3: back because you're the widow. You can't go back once
• 46:25
  Speaker 3: you switch. I said, sometimes if you look at those benefits,
• 46:29
  Speaker 3: sometimes it's not worth it. And I think with, I
• 46:34
  Speaker 3: think that doing billing, I learned so much because now
• 46:39
  Speaker 3: I look at every bill the same way, not just
• 46:42
  Speaker 3: my life insurance, but my personal bills, my car payments.
• 46:47
  Speaker 3: I look at all of those things because those underlying
• 46:52
  Speaker 3: little things are very important. But I just wish that
• 46:58
  Speaker 3: for us, because even with claims, I get it because
• 47:02
  Speaker 3: people be like, Bill, they think that billing insurance as
• 47:08
  Speaker 3: far as auto insurance or home insurance or medical insurance,
• 47:16
  Speaker 3: that is different. I said, no, because when those claims
• 47:20
  Speaker 3: are filed and we can't get in touch with the
• 47:24
  Speaker 3: patient because we can't under, you know, HIPAA, we can't
• 47:30
  Speaker 3: leave a message for you. Yeah. If your phone does
• 47:36
  Speaker 3: not have a voicemail where there's a name, we can't
• 47:40
  Speaker 3: leave a message. And then we don't get in touch
• 47:43
  Speaker 3: with them. And then they get these bills or they
• 47:47
  Speaker 3: find out that they have to pay this amount. Then
• 47:52
  Speaker 3: they're upset and they're like, well, nobody contacted me.
• 47:56
  Speaker 1: Well, we did. We did contact you.
• 47:58
  Speaker 3: I tell people when they call me, I say, when
• 48:00
  Speaker 3: you call the insurance company, Give me a rest of
• 48:03
  Speaker 3: purpose number who you spoke to.
• 48:05
  Speaker 1: That way I can notate it.
• 48:07
  Speaker 3: And I tell people all the time, I don't care
• 48:09
  Speaker 3: in what customer service that you're in. You better notate everything.
• 48:15
  Speaker 1: I don't care how. And I had somebody ask me.
• 48:20
  Speaker 2: BYA right there. Yeah.
• 48:22
  Speaker 1: I had somebody ask me.
• 48:24
  Speaker 3: They said, well, your notes are very long. I said,
• 48:29
  Speaker 3: let me ask you a question. Have you ever had
• 48:32
  Speaker 3: somebody call you and then you notate and then they
• 48:38
  Speaker 3: call another person and they end up getting what they
• 48:41
  Speaker 3: want because there's nothing notated? The notes don't barely say anything.
• 48:47
  Speaker 3: I said, do you know if this person take me
• 48:49
  Speaker 3: to court, they can say that I said whatever.
• 48:54
  Speaker 1: I said, even.
• 48:55
  Speaker 3: Though you guys claim that you record our calls, our calls,
• 48:59
  Speaker 3: every call is not always recorded.
• 49:01
  Speaker 1: They're not.
• 49:02
  Speaker 3: So I said to protect me. And I told a
• 49:06
  Speaker 3: situation I had at AT & T about a group
• 49:09
  Speaker 3: of people that were getting these phones and they were
• 49:12
  Speaker 3: running these these scams of getting phones and sending them.
• 49:15
  Speaker 1: Overseas to different countries overseas and third world countries. They.
• 49:20
  Speaker 3: Told me I was on the phone for almost two
• 49:23
  Speaker 3: hours and then when I got off it was time
• 49:24
  Speaker 3: for me to get off.
• 49:25
  Speaker 1: He said, I want you to notate. I said, but
• 49:28
  Speaker 1: I don't have enough room. He said, I don't care.
• 49:31
  Speaker 1: I don't care how many spots it takes you. Notate everything.
• 49:36
  Speaker 3: So while I'm talking to this person I'm sitting here
• 49:38
  Speaker 3: notating everything the conversation and the president of AT &
• 49:43
  Speaker 3: T came to me personally and they told me they
• 49:47
  Speaker 3: said we need you to come to the front I
• 49:48
  Speaker 3: said did I do something he said no he said
• 49:51
  Speaker 3: just come to the front and they gave me this
• 49:53
  Speaker 3: award for me having for 16 weeks the best when
• 49:58
  Speaker 3: it came to customer service and he talked to me
• 50:01
  Speaker 3: and he said I heard your conversation I said which
• 50:05
  Speaker 3: conversation He said, the way you handled that situation with that,
• 50:11
  Speaker 3: he said, the fact that you caught it, the fact
• 50:13
  Speaker 3: that you looked and you saw all the phones they had,
• 50:18
  Speaker 3: the fact that it came to you just like that,
• 50:20
  Speaker 3: that it was fraud, the fact that you kept them
• 50:23
  Speaker 3: on the phone call, you kept them calm and you
• 50:27
  Speaker 3: didn't panic. And we heard everything. He said, I commend you.
• 50:31
  Speaker 1: He said, because anybody else would have panicked. Anybody else
• 50:35
  Speaker 1: would have been.
• 50:36
  Speaker 3: Like, you know, not being able to keep them on
• 50:40
  Speaker 3: the phone. But he said we were able to get
• 50:42
  Speaker 3: it to the authorities.
• 50:43
  Speaker 1: Thanks to you. And I mean, that's the thing.
• 50:46
  Speaker 3: And I say listening skills and what we do as
• 50:51
  Speaker 3: billers and what we do as selling insurance is so
• 50:55
  Speaker 3: important because having the ability to see a whole picture
• 51:00
  Speaker 3: of things, to see the full picture before we say,
• 51:02
  Speaker 3: I'm going to give this person this money. Or before
• 51:06
  Speaker 3: they say, I'm going to not pay this. Did you
• 51:10
  Speaker 3: look at this? Did you see when this was seen?
• 51:14
  Speaker 3: Did you see when this was sent back? And so
• 51:20
  Speaker 3: we try to explore every possibility, which is the one
• 51:23
  Speaker 3: thing I loved about billing is the fact of that,
• 51:26
  Speaker 3: that we're able to see everything. And we connect the
• 51:32
  Speaker 3: dots and we're the go-between between the patient, the provider,
• 51:38
  Speaker 3: and the insurance companies.
• 51:40
  Speaker 1: And I think that that's important. I think that a
• 51:43
  Speaker 1: lot of people don't understand.
• 51:45
  Speaker 3: How hard being a biller is, how time, I mean,
• 51:48
  Speaker 3: posting payments, checking insurances with claims as far as life
• 51:54
  Speaker 3: insurance when someone dies. getting the death certificates, getting all
• 51:59
  Speaker 3: the paperwork, and really trying to follow procedures without somebody
• 52:05
  Speaker 3: trying to run scams on people. And the fact that,
• 52:09
  Speaker 3: you know, there are things in the insurance world we
• 52:13
  Speaker 3: still have to still work on. But I think having
• 52:19
  Speaker 3: this conversation is important because I don't think people understand
• 52:24
  Speaker 3: the importance of that communication between us and the people
• 52:30
  Speaker 3: that we speak to, as well as the patients. Because
• 52:33
  Speaker 3: if we can't get in touch with the patient, can't
• 52:35
  Speaker 3: get in touch with a doctor, can't get in touch
• 52:37
  Speaker 3: with the police department, can't get in touch with whoever,
• 52:40
  Speaker 3: even with FEMA is the same thing.
• 52:42
  Speaker 1: You know, people lose their houses in natural disasters.
• 52:46
  Speaker 3: People are going through fires and they're going through these things.
• 52:51
  Speaker 3: And I told my mom, it's very important that you
• 52:56
  Speaker 3: know exactly what it is that you talk to these people.
• 52:59
  Speaker 3: Because if you don't, they're not going to do anything.
• 53:03
  Speaker 3: And I think that that's important. And I had to
• 53:08
  Speaker 3: tell one doctor that because I had to fight for
• 53:11
  Speaker 3: a child when it came to them saying that she
• 53:14
  Speaker 3: couldn't be seen because they didn't have her medical records.
• 53:17
  Speaker 3: But yet she had a ring. He had one had
• 53:19
  Speaker 3: a ring on his face. The other little girl had asthma.
• 53:22
  Speaker 3: She almost died. And I had to go to him
• 53:24
  Speaker 3: and I said, I'm sorry. I don't mean to disturb you,
• 53:26
  Speaker 3: but look, I have had multiple people come in here
• 53:30
  Speaker 3: and been turned away because they didn't have their insurance.
• 53:32
  Speaker 3: I told them the two situations and what happened. And
• 53:35
  Speaker 3: he said, why didn't anybody come to me? We're told
• 53:38
  Speaker 3: we can't talk to you. We can't call the hospital
• 53:42
  Speaker 3: about their claims because there's no go between us and
• 53:45
  Speaker 3: the providers. We can't tell them these codes are not
• 53:51
  Speaker 3: going to be paid.
• 53:52
  Speaker 1: We can't tell them that, you know, we only have this.
• 53:56
  Speaker 3: Amount of time and we have to make sure that
• 53:59
  Speaker 3: this patient wasn't seen by another facility on the same day.
• 54:04
  Speaker 1: And I said, we don't know that.
• 54:06
  Speaker 3: And I said, it's important that we talk to the
• 54:10
  Speaker 3: providers that, especially at the hospital. And I said, the
• 54:13
  Speaker 3: billers are not in the hospital. So we can't walk
• 54:16
  Speaker 3: to them and.
• 54:16
  Speaker 1: Say, Can you do this? Can you take care of this?
• 54:21
  Speaker 3: That's why we had the medical scribers because the scribers,
• 54:25
  Speaker 3: the ones that actually.
• 54:26
  Speaker 4: Wrote the actual notes and the actual.
• 54:32
  Speaker 3: Doctors that notes, we could reach them and say, well,
• 54:37
  Speaker 3: I need the medical records to see what this provider did.
• 54:41
  Speaker 3: Then trying to get permission to change things That's the problem,
• 54:46
  Speaker 3: because if we change it.
• 54:49
  Speaker 1: On the computer, but it's not in the notes, they're saying, okay,
• 54:52
  Speaker 1: we're not going to pay it.
• 54:55
  Speaker 3: So it's really hard, honestly, to be billers, especially at
• 54:59
  Speaker 3: the hospital, because we cannot talk to them because some
• 55:03
  Speaker 3: of them don't come in until 7 o'clock.
• 55:05
  Speaker 1: In the evening.
• 55:06
  Speaker 3: Some of them come in 7 o'clock in the morning.
• 55:08
  Speaker 3: And then trying to get them to understand, I wish
• 55:13
  Speaker 3: there was a go-between. somebody that we can talk to
• 55:16
  Speaker 3: at the hospital and say, this is what we need
• 55:19
  Speaker 3: from this doctor. And they can go to them and say, well,
• 55:21
  Speaker 3: this is what she or she needs in order to
• 55:25
  Speaker 3: build these claims. I mean, I just think communication is
• 55:29
  Speaker 3: something that's very much lost, especially between the patients, the doctors,
• 55:35
  Speaker 3: and trying to reach them in order for us to
• 55:37
  Speaker 3: be able to build their claims properly in order to
• 55:41
  Speaker 3: be able to make sure that you know, these claims
• 55:45
  Speaker 3: are paid.
• 55:48
  Speaker 1: Is what we, we struggle with.
• 55:52
  Speaker 2: I don't have any answers. I know it's not easy.
• 55:55
  Speaker 2: I know.
• 55:57
  Speaker 1: I know.
• 55:57
  Speaker 3: So what I would say to any bill, Billy, before
• 56:00
  Speaker 3: we end this conversation is I feel like the hospital
• 56:05
  Speaker 3: needs to have somebody hired. That's the goal between, between
• 56:09
  Speaker 3: billers and physicians, right? I feel like that's something that's needed.
• 56:14
  Speaker 3: I think that when it comes to contacting patients, it
• 56:21
  Speaker 3: might be better to do it via email than do
• 56:24
  Speaker 3: it via phone call and writing because then they will
• 56:29
  Speaker 3: receive those emails and will contact you quicker than a
• 56:32
  Speaker 3: phone call. And like I said, I think we do
• 56:35
  Speaker 3: need to have better policies in place, not only for
• 56:39
  Speaker 3: the medical field, but also all insurances, because I feel
• 56:45
  Speaker 3: like there needs to be different processes between communication between
• 56:49
  Speaker 3: the patients and the people that own the insurances and
• 56:54
  Speaker 3: really a better job of being able to verify things
• 56:57
  Speaker 3: because we have a lot of people that are scamming.
• 56:59
  Speaker 1: There are a lot of people.
• 57:01
  Speaker 2: That are- There's a lot of medical fraud.
• 57:04
  Speaker 1: Exactly. Yeah. And a lot of doctors are not getting paid.
• 57:07
  Speaker 3: A lot of doctors are now saying they're not taking
• 57:10
  Speaker 3: insurances at all.
• 57:11
  Speaker 1: So it's a lot of things that.
• 57:14
  Speaker 3: Are coming to where the insurance companies are really going
• 57:18
  Speaker 3: to lose a lot of money because now if these
• 57:20
  Speaker 3: doctors say, we're not going to take you unless you
• 57:22
  Speaker 3: pay up front, then that's going to be a problem
• 57:27
  Speaker 3: within itself.
• 57:28
  Speaker 1: So to be able to reach you as far as.
• 57:31
  Speaker 3: Anybody that's trying to get insurance or trying to get
• 57:36
  Speaker 3: any information about insurance because.
• 57:39
  Speaker 1: Like I said, having this.
• 57:39
  Speaker 3: Conversation is very important because it teaches a lot of
• 57:42
  Speaker 3: people about insurance and the things that they don't know.
• 57:47
  Speaker 3: Because there are millions of people that really don't know
• 57:49
  Speaker 3: about insurance and how to go about picking the insurance
• 57:54
  Speaker 3: that works for them. How would they be able to
• 57:56
  Speaker 3: reach you in order to get assistance with that?
• 58:02
  Speaker 2: Yeah. So you can reach me online. You can email me.
• 58:07
  Speaker 2: My email is my first name dot last name at
• 58:09
  Speaker 2: One Digital. One Digital is a nationwide company. So no
• 58:13
  Speaker 2: matter where you live, we can help you with your
• 58:15
  Speaker 2: home auto or business needs or like the life and
• 58:19
  Speaker 2: health that we were just talking about in Medicare. And
• 58:24
  Speaker 2: then on top of that, you can find me on
• 58:25
  Speaker 2: social media. So I'll share my links with you, but
• 58:28
  Speaker 2: I'm on LinkedIn, Instagram, Facebook, and YouTube. I share a
• 58:32
  Speaker 2: whole bunch of just like little tiny short insurance educational
• 58:35
  Speaker 2: videos all the time so that you can kind of
• 58:39
  Speaker 2: scroll and learn. And if you would love to support me,
• 58:44
  Speaker 2: you can buy my book covered the smart buyer's guide
• 58:48
  Speaker 2: to home auto and business insurance. It is going to
• 58:52
  Speaker 2: be on Amazon for sale on September 15th. And I'm
• 58:57
  Speaker 2: looking to be a bestseller. So if you pick it up,
• 58:59
  Speaker 2: please leave me a review.
• 59:01
  Speaker 3: And in the book, is it going to be like
• 59:05
  Speaker 3: a how-to as far as helping people, as far as insurance?
• 59:09
  Speaker 2: A lot of it. the conversation we just had today,
• 59:12
  Speaker 2: there's an entire section on claims and the claims book
• 59:14
  Speaker 2: and what to do for second and third. There's an
• 59:19
  Speaker 2: entire section on health insurance and life insurance and Medicare
• 59:23
  Speaker 2: and the difference between all the different coverages. For you,
• 59:28
  Speaker 2: earlier you were talking about what needs to happen. for
• 59:32
  Speaker 2: making it easier. What's interesting is insurances run state by state.
• 59:38
  Speaker 2: So your state has a insurance commission that is elected
• 59:43
  Speaker 2: to that position. And so that insurance commissioner might be
• 59:47
  Speaker 2: a good place to start if you wanted to see
• 59:50
  Speaker 2: changes in the legislation at your state to see rules changed.
• 59:56
  Speaker 2: It's most of the time, you guys, it's not like
• 59:58
  Speaker 2: a super busy office. You can literally just call them.
• 1:00:02
  Speaker 1: That's good to do because I didn't know that.
• 1:00:04
  Speaker 2: Yeah, you can literally just call them. So look up
• 1:00:06
  Speaker 2: your insurance commissioner of your state. You can call them
• 1:00:09
  Speaker 2: or email. They're normally very good to respond. And you
• 1:00:12
  Speaker 2: can start seeing like different things with change if you
• 1:00:17
  Speaker 2: wanted to make it at your state level.
• 1:00:20
  Speaker 3: Yeah, and I also say make sure with credentialing with
• 1:00:23
  Speaker 3: your doctors, making sure you know the credentialing because that's
• 1:00:27
  Speaker 3: another thing that's always an issue is with the credentialings
• 1:00:31
  Speaker 3: with things. And it's very important with licensing, paying attention,
• 1:00:35
  Speaker 3: making sure you know whether this person has a license,
• 1:00:38
  Speaker 3: if they're a licensed agent, making sure that.
• 1:00:41
  Speaker 1: Whoever you're dealing with is not scamming you.
• 1:00:45
  Speaker 3: And this book is definitely going to be needed because
• 1:00:47
  Speaker 3: I'm sure it also has those things to look out
• 1:00:51
  Speaker 3: for just in case that something like that happens.
• 1:00:54
  Speaker 2: So all health insurance agents, all insurance agents, have to
• 1:00:59
  Speaker 2: be licensed in a state to sell. So we have
• 1:01:02
  Speaker 2: something called a national producer number that you can look
• 1:01:05
  Speaker 2: up at any time. It's actually on my business card.
• 1:01:08
  Speaker 2: It's on most of our email signatures legally. And then
• 1:01:13
  Speaker 2: on top of that, we have to be licensed in
• 1:01:16
  Speaker 2: each state to sell insurance in that state. So my
• 1:01:20
  Speaker 2: Oregon license is different than my California license is different
• 1:01:23
  Speaker 2: than my North Carolina license because every single state gets
• 1:01:26
  Speaker 2: a fee for having to sell insurance there. But it
• 1:01:30
  Speaker 2: is something very, very simple to do to look up
• 1:01:33
  Speaker 2: online and find your agent and make sure that they're
• 1:01:36
  Speaker 2: licensed similar to like a contractor.
• 1:01:38
  Speaker 3: And how long does it take to be able to
• 1:01:41
  Speaker 3: be licensed.
• 1:01:44
  Speaker 1: For any insurance?
• 1:01:48
  Speaker 2: Also state-dependent, which is fun. But on the West Coast,
• 1:01:54
  Speaker 2: the majority, at least for us here in Oregon, and
• 1:01:57
  Speaker 2: I believe it's the same in Washington, it is 40
• 1:01:59
  Speaker 2: hours of.
• 1:02:03
  Speaker 2: Training. So like it's either an online course or some
• 1:02:06
  Speaker 2: sort of in-person training that you attend for 40 hours
• 1:02:09
  Speaker 2: to be then eligible to take the exam. And then
• 1:02:12
  Speaker 2: it's a written proctored exam with no book or notes.
• 1:02:17
  Speaker 2: So kind of got your know your stuff when you
• 1:02:20
  Speaker 2: go in. And then they do that for property and casualty.
• 1:02:24
  Speaker 2: And then on the other side, life and health. So
• 1:02:26
  Speaker 2: if you wanted to do a life and health license, again,
• 1:02:28
  Speaker 2: it would be the full week, 40 hours of training.
• 1:02:32
  Speaker 2: and then a proctored exam.
• 1:02:34
  Speaker 1: Okay.
• 1:02:35
  Speaker 2: That makes sense. We're always looking for new people in insurance.
• 1:02:41
  Speaker 2: Once you get it licensed, people will be calling you.
• 1:02:45
  Speaker 1: Oh, wow.
• 1:02:46
  Speaker 3: That's a good thing then.
• 1:02:48
  Speaker 2: Yeah.
• 1:02:49
  Speaker 1: Thank you so much for doing this.
• 1:02:51
  Speaker 3: And I think this information will definitely be helpful because
• 1:02:55
  Speaker 3: November is right around the corner and You know, people
• 1:02:58
  Speaker 3: are trying to get, you know, new housings and cars
• 1:03:02
  Speaker 3: and having these things insured are very, very important.
• 1:03:07
  Speaker 1: And then everything is going up.
• 1:03:08
  Speaker 3: Taxes are going up and car taxes and everything else
• 1:03:12
  Speaker 3: is going up nowadays. So I appreciate you taking the
• 1:03:16
  Speaker 3: time to do this with me.
• 1:03:17
  Speaker 1: And I thank you so much for taking the time.
• 1:03:20
  Speaker 3: And I really hope my audience learns so very much.
• 1:03:23
  Speaker 3: And if you have any questions, I will make sure
• 1:03:25
  Speaker 3: her information is in the description and you guys can
• 1:03:29
  Speaker 3: reach out to her if you have any questions and
• 1:03:31
  Speaker 3: please check out her new book in September that is
• 1:03:34
  Speaker 3: coming out. So that way you guys will learn everything
• 1:03:38
  Speaker 3: you need to know about all different types of insurances,
• 1:03:42
  Speaker 3: how they work and how to go about being able
• 1:03:46
  Speaker 3: to handle your insurance companies. Because again, you got to
• 1:03:49
  Speaker 3: fight for you. And if you don't fight for you,
• 1:03:52
  Speaker 3: even when they say this is what it is, If
• 1:03:55
  Speaker 3: you know it's not and you have all your things,
• 1:03:58
  Speaker 3: these tools in this book are definitely going to help
• 1:04:00
  Speaker 3: you as far as what you need before you talk
• 1:04:03
  Speaker 3: to any insurance. So thank you so much for taking
• 1:04:08
  Speaker 3: the time to do this with me. I greatly appreciate it.
• 1:04:11
  Speaker 3: And thank you guys for those of you that will
• 1:04:12
  Speaker 3: be listening to it. And until next time, we will
• 1:04:16
  Speaker 3: talk to you guys later.
• 1:04:19
  Speaker 1: Have a very beautiful day.