Secret Shopper Calls
When a new patient calls, are you confident your front desk is handling everything correctly?
In today's Beyond Bitewings episode, the team at Edwards & Associates is finding out how well your front desk team is handling new patient calls, and the results may surprise you.
Are they collecting information to reach back out to people who don't schedule an appointment? Are they simply answering questions or going above and beyond? Are they leaving potential patients on hold for long periods of time? Are they even answering the phone?
In this episode, you'll get a behind-the-scenes look at a few…
The skinny
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