Latest / Business Brain – The Entrepreneurs’ Podcast / Domain Negotaiting and HCIH Follow Up

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Domain Negotaiting and HCIH Follow Up · Business Brain – The Entrepreneurs’ Podcast

• 0:01
  Dave Hamilton: Business Brain, episode 788
• 0:03
  Dave Hamilton: for Wednesday, September 16th, Working Parents Day, 2026. I know. Yeah.
• 0:12
  Dave Hamilton: We're working parents, but it's not, it's probably not, we're not the people
• 0:16
  Dave Hamilton: that they made the day after.
• 0:17
  Shannon Jean: You don't think so?
• 0:18
  Dave Hamilton: Well, our kids are older now. Yeah, that's true. And we, yeah, I mean,
• 0:23
  Dave Hamilton: I wasn't the, like, if you broke it down, I was not the primary caregiver for
• 0:28
  Dave Hamilton: our kids when they were like little that was lisa for the most part i mean i
• 0:32
  Dave Hamilton: was around like i carved out a lot of time to be hanging out
• 0:35
  Dave Hamilton: yeah yeah yeah yeah right exactly so yeah.
• 0:39
  Shannon Jean: That's a good
• 0:40
  Dave Hamilton: Topic greetings folks and welcome to business brain the show where we take a
• 0:43
  Dave Hamilton: couple of ideas we crunch them we dissect them we use them to tune our business
• 0:48
  Dave Hamilton: brains to level up our charmed lives
• 0:51
  Dave Hamilton: and speaking of leveling up our
• 0:52
  Dave Hamilton: charmed lives our sponsors hymns.com slash business brain where you can,
• 0:57
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• 1:01
  Dave Hamilton: and also go.fitnexa.com slash brain we always put these links in the show notes
• 1:06
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• 1:24
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• 1:29
  Dave Hamilton: We'll talk more in depth about all that in a little bit. For now,
• 1:32
  Dave Hamilton: here in Durham, New Hampshire, at least for another hour, I'm Dave Hamilton.
• 1:37
  Shannon Jean: Hey, I'm Shannon Jean. I'm up here this week at our river house.
• 1:41
  Shannon Jean: Nice. You know, Dave, it was so loud at the river last night.
• 1:43
  Shannon Jean: I had to put my Fitnexes in to block the river. Normally I love the river music.
• 1:48
  Shannon Jean: It's the best, but I was like, man, I'm just, I got a block and it was awesome. That's great.
• 1:54
  Dave Hamilton: Really good. That's awesome.
• 1:55
  Shannon Jean: That's awesome. Very cool. Sweet. So, hey, I want to talk about a couple of things.
• 1:59
  Shannon Jean: Okay. Two little short things. Yeah. I want to talk about, I bought a domain
• 2:04
  Shannon Jean: this weekend. Okay. And on Friday, anyway. And I want to talk about the negotiation.
• 2:08
  Shannon Jean: I know you've recently sold the domain.
• 2:09
  Dave Hamilton: I just sold the domain and negotiated.
• 2:11
  Shannon Jean: So I thought it would be a good discussion. So I'll start, and then you can
• 2:16
  Shannon Jean: tell from your flip side. So I wanted this domain.
• 2:21
  Shannon Jean: Resellerrocket.com is the domain. We call our cohort set, and we're doing some
• 2:26
  Shannon Jean: other stuff with Reseller Rocket that I want to go. So I wanted to have it.
• 2:29
  Shannon Jean: I picked up the related stuff, .co, .app, all kinds of stuff.
• 2:33
  Shannon Jean: Of course. I want the .com,
• 2:35
  Dave Hamilton: Right? I understand.
• 2:36
  Shannon Jean: And so I went to the site and I just saw it kind of had this generic like hosting,
• 2:43
  Shannon Jean: buy our hosting, do this kind of thing. I'm like, this is an affiliate site.
• 2:46
  Dave Hamilton: They're not doing anything. Yeah, yeah, yeah. They're just trying to catch.
• 2:49
  Dave Hamilton: I mean, and there is business. That's a valid business that you just,
• 2:54
  Dave Hamilton: you know, harvest domains and put essentially redirects or sales pitches on
• 2:58
  Dave Hamilton: them and you're good to go.
• 2:59
  Shannon Jean: Yeah.
• 3:00
  Dave Hamilton: Yeah.
• 3:00
  Shannon Jean: So I jumped on Namecheap, which is what I use for most of my domains now.
• 3:04
  Shannon Jean: And I just looked at it, I just wanted to see some information.
• 3:06
  Shannon Jean: It's like, hey, this domain's for sale. I said, great, let's go, let's try to,
• 3:12
  Shannon Jean: I'll make an offer. And so it came, I always said, it came up and said,
• 3:16
  Shannon Jean: it's for sale for like $4,000. Okay. Somewhere around there.
• 3:20
  Shannon Jean: Yeah. I said, Oh, that's pretty interesting. Something like that.
• 3:22
  Shannon Jean: I, you know, I would have paid $4,000. It's like, Oh, this is worth it for me.
• 3:26
  Dave Hamilton: For sure. That's a great domain. Yeah.
• 3:29
  Shannon Jean: It is a good domain and it's right in my niche. If it were mine,
• 3:32
  Dave Hamilton: I would have sold it for more. I'll talk about that in a minute. Of course.
• 3:34
  Shannon Jean: Yeah. Yeah. Yeah. Yeah. So, but I can't, I always have to get a deal, right?
• 3:39
  Dave Hamilton: Of course.
• 3:39
  Shannon Jean: I can't not, I couldn't just pay for it. So I made a really low ball offer.
• 3:44
  Shannon Jean: I offer, oh, and I, so I made an offer of 2,300 bucks.
• 3:47
  Dave Hamilton: Okay.
• 3:48
  Shannon Jean: Just to get, just to get to negotiate.
• 3:50
  Dave Hamilton: Absolutely. It's serious enough. Like you're not offering $20 or somebody's going to be like.
• 3:54
  Shannon Jean: Okay, we're out of this. Yeah, a few hundred bucks. Like I'll pay 2,300
• 3:56
  Dave Hamilton: Bucks for it. Yeah, okay.
• 3:57
  Shannon Jean: You know, we're.
• 3:58
  Dave Hamilton: That's a smart offer. If the, if the value's for just higher than 50%,
• 4:02
  Dave Hamilton: I think is a great place to go.
• 4:04
  Shannon Jean: To get them. Cause I want them to respond.
• 4:06
  Dave Hamilton: You want them to, that's it. You need the conversation to start. Yes.
• 4:09
  Shannon Jean: I don't want to do ignore me. Right. So then I got an email from this company
• 4:13
  Shannon Jean: called Spaceship. You know what this is? Spaceship.com?
• 4:16
  Shannon Jean: Nope. So I guess they're a huge domain broker. At least I hope they are because
• 4:20
  Shannon Jean: I just sent them a bunch of money.
• 4:23
  Shannon Jean: So I get this domain or this thing, hey, welcome, da-da-da-da.
• 4:27
  Shannon Jean: I'm going to be, we're the intermediary here. Yep. And we're going to act as
• 4:31
  Shannon Jean: your broker during this negotiation. It's like, great. Okay, no problem.
• 4:35
  Shannon Jean: So I jumped into this new AI that I'm using, which I'm going to talk about on-
• 4:41
  Shannon Jean: Friday AI. Friday AI. And I said, hey, I want to buy this domain.
• 4:46
  Shannon Jean: Just give me some feedback. And I said, I offered $2,300. So in the meantime,
• 4:50
  Shannon Jean: they came back and they offered $3,450.
• 4:53
  Dave Hamilton: Okay, so we're moving here.
• 4:54
  Shannon Jean: I was like, hey, we're moving. So I throw it in the AI and go back and forth,
• 4:58
  Shannon Jean: just having a conversation about value and how to respond. Yeah.
• 5:02
  Shannon Jean: It's like, why would it respond with like, I don't know, $2,700 or $2,800 or
• 5:07
  Shannon Jean: something like that? And I said, go ahead and respond with, and I gave it an exact number, $2,671.
• 5:15
  Dave Hamilton: Okay.
• 5:16
  Shannon Jean: And my thought press was set. I'm hoping that they'll think that's it for me.
• 5:21
  Dave Hamilton: That you've got some math that you've done and here's the ceiling. And that's it.
• 5:24
  Shannon Jean: Yeah, it's not $2,700, it's not whatever. Right. So I'm going back and forth
• 5:29
  Shannon Jean: in the meantime. I haven't sent the response yet.
• 5:31
  Shannon Jean: About four hours later, they send me another offer, which is a terrible thing. Why? I don't know.
• 5:41
  Shannon Jean: So, however, this offer was, hey, pay like $1,100 down, and then you could make
• 5:48
  Shannon Jean: these payments over like 24 months.
• 5:52
  Shannon Jean: But it worked out to be about the same price that they were offering.
• 5:55
  Shannon Jean: So they're trying to give me payments, right? Yeah, yeah, okay.
• 5:59
  Dave Hamilton: But it's the, you know, you can't afford this car, but you could pay,
• 6:03
  Dave Hamilton: you know, $200 a month FFE.
• 6:05
  Dave Hamilton: And then, you know, FFE, have you ever seen that written down?
• 6:08
  Shannon Jean: No, what is FFE?
• 6:09
  Dave Hamilton: I asked because I had a guy write it down. Like, you know, I was offering to
• 6:12
  Dave Hamilton: buy a car for cash and he was like, well, here's the number.
• 6:15
  Dave Hamilton: And I'm like, I don't care about that number. I want to know. Nope.
• 6:18
  Dave Hamilton: I'm like, I want to know what the end, like what's what my total cost is going
• 6:22
  Dave Hamilton: to be. And he's like, yeah, he's like, the problem is I have a lot of people
• 6:24
  Dave Hamilton: come in here, can't afford cars. And so I tell him it's $200 FFE.
• 6:28
  Dave Hamilton: And when they ask me what's FFE, he says, I tell him.
• 6:30
  Dave Hamilton: And he used slightly different language than I'm going to use,
• 6:33
  Dave Hamilton: but he says it's for fricking ever.
• 6:37
  Shannon Jean: Yes, exactly.
• 6:38
  Dave Hamilton: You never will stop.
• 6:39
  Shannon Jean: Yeah. Yeah. So, but I thought it was kind of weak.
• 6:42
  Shannon Jean: I was like, man, they're, they're already responding. They should have waited.
• 6:46
  Shannon Jean: And so I, I, I said, okay, I'm going to go. So I waited until the end of the
• 6:50
  Shannon Jean: day and I had this AI respond for me. I said, okay, 2006, 74. And then I stopped.
• 6:55
  Shannon Jean: And then the craziest thing happened is when they came back, they just accepted it.
• 6:59
  Dave Hamilton: Of course. Like that.
• 7:00
  Shannon Jean: I'll take it. So yeah, it's really interesting.
• 7:04
  Dave Hamilton: Uh, I did something. Go ahead.
• 7:07
  Shannon Jean: Yeah. My take is like, it's just the same thing.
• 7:10
  Shannon Jean: Always using math, not emotion, right? When you're buying, you want to focus
• 7:15
  Shannon Jean: on the math, right? When you're going to sell, you want to be emotional.
• 7:18
  Shannon Jean: You want to get excited because you're trying to get them excited.
• 7:20
  Shannon Jean: You're trying to break them out of the math bubble and get their emotion.
• 7:24
  Shannon Jean: And I think you have a good, you started telling us a story about this.
• 7:27
  Dave Hamilton: Yeah. I think I told it a couple of weeks ago. I'm not going to mention the
• 7:30
  Dave Hamilton: domain because I want to talk about the price and I don't want to,
• 7:32
  Dave Hamilton: like it's somebody else's business.
• 7:34
  Dave Hamilton: The person who bought it, it's up to them to disclose, you know,
• 7:37
  Dave Hamilton: how much they paid for it, not me.
• 7:39
  Dave Hamilton: Makes sense. But I got an email out of the blue.
• 7:43
  Dave Hamilton: I hold all my domains with Cloudflare, so it came through Cloudflare.
• 7:47
  Dave Hamilton: And it was, you know, I want to buy your domain. But there was no offer associated
• 7:50
  Dave Hamilton: with it. And I'm like, okay, like fine.
• 7:53
  Dave Hamilton: And candidly, and I know this is not Friday AI, but I think I told this story
• 7:57
  Dave Hamilton: on Friday AI because without AI, i would not have responded to the email
• 8:02
  Dave Hamilton: because i'm like i well yeah because i don't know how to value a domain and
• 8:06
  Dave Hamilton: i didn't have time to figure it out but i asked our buddy claude you know or
• 8:10
  Dave Hamilton: i think i'm sure it was claude yeah uh whatever i asked some llm like okay,
• 8:15
  Dave Hamilton: i don't know how to value a domain how do we do that and specifically how do
• 8:19
  Dave Hamilton: we do it with this particular domain it was like okay i got you okay and it
• 8:22
  Dave Hamilton: found like three different domain,
• 8:25
  Dave Hamilton: you know websites and it It was like, okay, this one says that domain's worth
• 8:28
  Dave Hamilton: this, this one says this, and this one says this.
• 8:30
  Dave Hamilton: And it, you know, kind of, it did some analysis. Now, I'm way out over my skis
• 8:36
  Dave Hamilton: with this, right? So I just had to trust that what it, the three that it found,
• 8:40
  Dave Hamilton: I mean, I verified that the ones that it found said that it was worth the thing
• 8:43
  Dave Hamilton: that Claude said it was worth.
• 8:45
  Dave Hamilton: But I don't know if I should be trusting these or not, right?
• 8:47
  Dave Hamilton: You know, so I just decided, well, I got nothing to lose. Like,
• 8:50
  Dave Hamilton: these prices all seem good.
• 8:51
  Dave Hamilton: So they came back and they said, you know, the domain was worth somewhere between
• 8:54
  Dave Hamilton: like six grand and eight grand, let's say.
• 8:58
  Dave Hamilton: Okay. And I thought, okay, like for a domain, for, for something that I've been
• 9:02
  Dave Hamilton: sitting on and paying registration fees on for literally 20 plus years,
• 9:07
  Dave Hamilton: like that, but sure. Like eight grand, I'll take it, you know, six grand, I'll take it.
• 9:11
  Dave Hamilton: And, uh, and so I asked Claude, all right, now you write the response to the,
• 9:15
  Dave Hamilton: the, the, the person that wrote it.
• 9:17
  Dave Hamilton: And it was like, yeah, they're not giving us much to work with here.
• 9:19
  Dave Hamilton: We don't know who they are really, you know, um, which was smart of them.
• 9:23
  Dave Hamilton: you know you never want to divulge like they aren't part of a publicly traded
• 9:27
  Dave Hamilton: company but if they were that would be a bad thing to divulge right you know like.
• 9:32
  Shannon Jean: You know that's right
• 9:33
  Dave Hamilton: And so i it but it said you're probably going to get about 7500 for this i think you should ask 15,
• 9:41
  Dave Hamilton: and and i was like okay great like if we lose and they walk away no harm no
• 9:47
  Dave Hamilton: foul you know and we Yeah.
• 9:48
  Shannon Jean: That's a big ask.
• 9:49
  Dave Hamilton: Yeah, we respectfully offered 15, but it was still like, it was definitely a stretch.
• 9:55
  Dave Hamilton: And it was like, but, you know, don't just take whatever their offer is.
• 9:59
  Dave Hamilton: Like, you can definitely, there's going to be a little bit of back and forth
• 10:02
  Dave Hamilton: on this. I'm like, yeah, of course, no problem.
• 10:04
  Dave Hamilton: A week goes by, I haven't heard anything.
• 10:06
  Shannon Jean: So Claude sent the offer for you.
• 10:08
  Dave Hamilton: Correct. A week goes by, never heard anything. They come back.
• 10:12
  Dave Hamilton: I can't do 15, but I can do 10.
• 10:14
  Dave Hamilton: And I was like, I don't need Claude for that. I'm going to run this past Claude,
• 10:18
  Dave Hamilton: but my decision is already made.
• 10:20
  Shannon Jean: Yeah, I'm taking it.
• 10:20
  Dave Hamilton: I'm taking it. And Claude's like, wait, stop. The previous advice I gave you
• 10:25
  Dave Hamilton: about negotiating is out the window. You say yes.
• 10:29
  Dave Hamilton: And they even said that the offer was, I can pay $10,000, and I'll be the one
• 10:37
  Dave Hamilton: to, like the buyer offered to eat the escrow.com fees.
• 10:41
  Shannon Jean: The escrow.
• 10:42
  Dave Hamilton: And we used escrow.com, which was great for domain. Like, it worked really, really well.
• 10:45
  Shannon Jean: You have to use, I mean, when you're buying and selling domains,
• 10:48
  Shannon Jean: which I've done a lot, like 400 at one time, you have to use an escrow company
• 10:53
  Shannon Jean: to manage the whole thing. It's a disaster if you try to do it.
• 10:56
  Shannon Jean: Yes, correct. Just pay the fee.
• 10:58
  Shannon Jean: Like, with Spaceship, we're splitting the fee.
• 11:00
  Dave Hamilton: Okay, yeah, that's fine.
• 11:01
  Shannon Jean: Like $130 each.
• 11:03
  Dave Hamilton: Yeah, it was less than, I think it was just a little over $200 for escrow.com's fee. And it was like.
• 11:09
  Shannon Jean: Great. Yeah, that sounds about right. Yeah, yeah. It's worth it.
• 11:11
  Dave Hamilton: And I made sure to tell them, look, you know, pay like fund escrow.com with
• 11:15
  Dave Hamilton: an ACH or something, not with a credit card because you don't want to pay an additional 3%.
• 11:19
  Dave Hamilton: Now, I don't care if they wanted to pay the additional 3%. I was just trying
• 11:22
  Dave Hamilton: to be a nice guy, you know, like give them some advice. But yeah,
• 11:25
  Dave Hamilton: yeah, yeah. And then on Friday, I just week, I'll share because I took since AI earned me that 10K.
• 11:31
  Dave Hamilton: I took that 10K and I told AI to invest it for me. And we'll talk about the
• 11:35
  Dave Hamilton: results of how that's going on Friday.
• 11:38
  Dave Hamilton: Yeah. Sweet. All right.
• 11:41
  Dave Hamilton: I have a question that I want to ask you, Shannon, but and I will,
• 11:47
  Dave Hamilton: I promise you that I will.
• 11:49
  Dave Hamilton: But the next thing that I want to do is talk about our sponsors.
• 11:55
  Dave Hamilton: Listen, entrepreneurs, our problem usually isn't falling asleep.
• 11:59
  Dave Hamilton: It's that the world keeps talking, right? The house, the street and the brain
• 12:04
  Dave Hamilton: still running a stand up meeting all by itself at midnight.
• 12:08
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• 12:15
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• 12:20
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• 12:23
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• 12:26
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• 12:29
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• 12:33
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• 12:34
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• 12:40
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• 12:45
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• 12:49
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• 12:53
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• 12:57
  Dave Hamilton: at midnight. And their app doesn't make you, right?
• 13:00
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• 13:04
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• 13:09
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• 13:14
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• 13:17
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• 13:22
  Dave Hamilton: too. Check it out. I think you're going to like them.
• 13:24
  Dave Hamilton: And our thanks to Fit Nexa for sponsoring this episode.
• 13:28
  Dave Hamilton: And founders, we are world-class at a specific kind of self-deception.
• 13:33
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• 13:41
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• 15:14
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• 15:16
  Dave Hamilton: All right, Shannon, you, when we were talking recently and you've said this
• 15:22
  Dave Hamilton: many, many times, one of your favorite things to do, one of your favorite ways
• 15:25
  Dave Hamilton: perhaps to manage people is to go up to them and ask them a question.
• 15:31
  Dave Hamilton: And I believe that question is, you want to say the question,
• 15:35
  Dave Hamilton: make sure I have this right?
• 15:36
  Shannon Jean: How can I help?
• 15:37
  Dave Hamilton: That's the one.
• 15:40
  Dave Hamilton: So I'm wondering if perhaps there's an improvement to be made here.
• 15:46
  Shannon Jean: Oh, awesome.
• 15:47
  Dave Hamilton: Well, because I had somebody ask me this question recently.
• 15:53
  Dave Hamilton: And, of course, we've all been asked this question throughout our lives.
• 15:56
  Dave Hamilton: It is part of the charmed life when someone offers assistance. I love it.
• 16:00
  Dave Hamilton: But how can I help to me when asked of me?
• 16:09
  Dave Hamilton: Put something on me because now I need to stop and figure out how to fricking
• 16:14
  Dave Hamilton: delegate this thing that I'm in.
• 16:17
  Dave Hamilton: Right. Like it's like you could you could help me by not asking that question. Right.
• 16:22
  Dave Hamilton: Like I if I wanted to delegate this, I would have already told you what to do.
• 16:27
  Dave Hamilton: Now, I know that's different when you're asking an employee.
• 16:31
  Dave Hamilton: But yeah, but yeah, but that the the the internal response might be similar.
• 16:38
  Dave Hamilton: Like, well, if I knew what to what I wanted help with, I like if I knew how
• 16:42
  Dave Hamilton: to teach you what I wanted, I would already have asked that or I would already
• 16:47
  Dave Hamilton: have thought through that.
• 16:48
  Dave Hamilton: And I haven't. And so it like it when it was asked of me recently,
• 16:53
  Dave Hamilton: it was triggering. It was like, come on, like, I don't what? No, like I want action.
• 16:59
  Dave Hamilton: So I'm wondering if there's an improvement to be made to this here,
• 17:03
  Dave Hamilton: because you don't know what people don't know. And the people that work for
• 17:05
  Dave Hamilton: you aren't going to tell you what I'm saying here if it happens to be their
• 17:09
  Dave Hamilton: reaction, right? Because, you know, you're the one that signs the check.
• 17:11
  Shannon Jean: Yeah, I have comments. I'll wait until you're done.
• 17:14
  Dave Hamilton: Yeah. So I'm wondering if instead of only asking how can I help, an iteration of it is –,
• 17:23
  Dave Hamilton: Would it be helpful if I did X or can I help by doing X or is there something else?
• 17:31
  Dave Hamilton: Right. So you're you're you're offering a thing and then also leaving it open
• 17:37
  Dave Hamilton: ended. If they've got if they've got X covered, maybe they want Y.
• 17:41
  Dave Hamilton: It starts to come. It's the it's just like we, you know, with the blank slate syndrome. Right.
• 17:46
  Dave Hamilton: And we want to avoid we use A.I. to avoid blank slate syndrome.
• 17:49
  Dave Hamilton: you know all of that stuff and
• 17:51
  Dave Hamilton: asking somebody how can i help basically is giving them a blank slate and,
• 17:58
  Dave Hamilton: i certainly am learning that i work a lot better when there's
• 18:01
  Dave Hamilton: anything on the slate even if it's a crappy idea on the slate right you know
• 18:06
  Dave Hamilton: because then yeah then we can iterate and edit and and or whatever version of
• 18:10
  Dave Hamilton: that is you know in a conversation you can collaborate on on that. So yeah, I, I.
• 18:15
  Shannon Jean: I, let me, let me, let me add some nuance here. So how can I help is a good soundbite.
• 18:20
  Dave Hamilton: Exactly.
• 18:21
  Shannon Jean: I don't really say it like that every time,
• 18:23
  Dave Hamilton: But some people do.
• 18:25
  Shannon Jean: I got that. Yeah. I hope don't always say it. Let me tell you how I would typically
• 18:29
  Shannon Jean: say it to one of my employees is I'd be walking around in the morning and you
• 18:32
  Shannon Jean: know, I, the reason I walk around in the morning when I walk into the building
• 18:36
  Shannon Jean: is I just want to see what's going on.
• 18:38
  Shannon Jean: Who's got the stack of laptops that are getting a little high yep why is this
• 18:42
  Shannon Jean: box of iphones hasn't moved in three days you know i'm observing but i'm doing
• 18:47
  Shannon Jean: it nicely and along the way
• 18:49
  Shannon Jean: i often am like emptying the trash so they see me being of service to them because
• 18:54
  Shannon Jean: but as i'm emptying the trash i'm like looking what's going on and i'm looking
• 18:57
  Shannon Jean: i hate to say this but i'm looking in the trash like
• 19:00
  Shannon Jean: who's throwing away all this good stuff i always want to know what's going on
• 19:03
  Shannon Jean: this is how i micromanage but i try to do it subtly.
• 19:06
  Shannon Jean: The way I would typically say it to an employee like this, I would say something like,
• 19:11
  Shannon Jean: Hey, is there anything I can do for you to help you clear this pile?
• 19:14
  Shannon Jean: Yes. Is there anything I can do for you to help speed up?
• 19:18
  Shannon Jean: You know, I see we don't, we didn't have like red and green lights on the tech
• 19:22
  Shannon Jean: stations. Oh, there's lots of companies that do because that would freak me
• 19:25
  Shannon Jean: out. Very big brotherish.
• 19:27
  Shannon Jean: But we definitely had, you needed to be on pace to get a certain number of things done.
• 19:32
  Shannon Jean: So instead of berating somebody, I would just go, what can I do to help you?
• 19:39
  Shannon Jean: I know you've done this before. yeah if your pace is eight laptops a day i'm
• 19:44
  Shannon Jean: just making that up sure sure sure you and you and for a week you're at five
• 19:47
  Shannon Jean: a day what can i help you need another tool are you struggling with something yeah
• 19:52
  Dave Hamilton: That's it it's the follow-up questions it's yeah i and i it doesn't surprise
• 19:58
  Dave Hamilton: me that you quickly learned not to only ask how can i help whether you did ever or not like you
• 20:05
  Dave Hamilton: certainly now you know that that's but,
• 20:09
  Dave Hamilton: there are many people out there that that is their version of,
• 20:16
  Dave Hamilton: i want to participate but i don't know how to and so i'm going to put it on
• 20:20
  Dave Hamilton: you to tell me how to participate i'm going to essentially put it on you to
• 20:24
  Dave Hamilton: to to manage me to delegate me yeah and it's like uh you know well the.
• 20:29
  Shannon Jean: Smart people just do it
• 20:31
  Dave Hamilton: That's the thing right it's just you don't.
• 20:33
  Shannon Jean: Wait Like if I'm helping, like there's, I don't know a lot of,
• 20:38
  Shannon Jean: my beginner mind, just like we talked, we started the show.
• 20:41
  Shannon Jean: There's so much I don't know anything about. Of course. But if I'm helping someone
• 20:44
  Shannon Jean: like build a deck, which I don't know really anything about, I mean, I could fake it.
• 20:51
  Shannon Jean: It doesn't take me long to start watching going, oh, you know what?
• 20:54
  Shannon Jean: Every few minutes they need this thing. Or I need to keep the level close by
• 20:59
  Shannon Jean: because I'm the helper. I'm handing it to them. Yeah, yeah. So your job as if
• 21:06
  Shannon Jean: we're employers, right? This is business brain. We're business owners.
• 21:09
  Shannon Jean: I think my job is to then watch and start to think, okay, what is this?
• 21:14
  Shannon Jean: This guy's making a big U-turn every time he has to go get this thing.
• 21:18
  Dave Hamilton: Yeah, how can we make this more efficient?
• 21:20
  Shannon Jean: He has to do this. We need to change the shape of the workstation,
• 21:22
  Shannon Jean: right? And so you're constantly looking at those things.
• 21:25
  Dave Hamilton: So that's what I really mean. That's how I look at things. It's like I'm always looking to optimize.
• 21:33
  Shannon Jean: But I want them to do, you know, I want the idea to come. It's like we had that discussion about KPIs.
• 21:40
  Shannon Jean: I never tell my people what their KPIs are. I let them tell me.
• 21:44
  Dave Hamilton: Yes. Oh, for sure. It's so much better.
• 21:46
  Shannon Jean: It's so much better because they own it.
• 21:48
  Dave Hamilton: If they sandbag a little bit, then it's like, oh, well, that's a bad sign.
• 21:52
  Shannon Jean: You know? Yeah. They either go too low or they go crazy high.
• 21:54
  Shannon Jean: I'm like, well, so we figured out. But it's the same thing. I'm going to try
• 21:58
  Shannon Jean: to nudge and make suggestions to where they're going to say,
• 22:03
  Shannon Jean: you know what really helped me?
• 22:04
  Shannon Jean: My laptop's a piece of crap and it crashes every whatever. And I really need
• 22:09
  Shannon Jean: to get a better system. Oh, I can help you fix that problem.
• 22:12
  Shannon Jean: That, yes, exactly. That's what I'm talking about.
• 22:15
  Shannon Jean: So, yeah, I do agree. They need some more nuance. Yeah.
• 22:18
  Dave Hamilton: Asking open an open ended question like that, especially when you're trying
• 22:22
  Dave Hamilton: to help is probably the least helpful thing you can do.
• 22:26
  Dave Hamilton: It's asking with with some with some some context.
• 22:32
  Dave Hamilton: It seems like you might need help barrier. Yeah.
• 22:36
  Shannon Jean: Cause people, I think often feel like, well, they're offering,
• 22:38
  Shannon Jean: but they don't really want to help.
• 22:39
  Dave Hamilton: Right. Well, and sometimes that's how that is interpreted. When somebody offers
• 22:44
  Dave Hamilton: open-endedly, it's like, how can I help? It's like, well, you can help by paying attention.
• 22:47
  Shannon Jean: Another iteration. Yeah. Another iteration I really like before we put this
• 22:52
  Shannon Jean: topic to bed is, is to say, I do anything I could to help you succeed.
• 22:58
  Dave Hamilton: Yes.
• 22:59
  Shannon Jean: Let's talk about that. Yeah. What skills do I have?
• 23:04
  Shannon Jean: How could my network help you? How could my tools that I have help you? How could whatever?
• 23:09
  Shannon Jean: Yep. So, you know, I'm trying to put in front of them that I'm a resource and
• 23:14
  Shannon Jean: train them that it's okay to ask people.
• 23:17
  Dave Hamilton: To use you as a resource.
• 23:18
  Shannon Jean: To use me as a resource. Yes. Yeah. And to have that kind of back and forth
• 23:23
  Shannon Jean: and not just be like, oh, God, the boss is coming. I'm going to get in trouble.
• 23:26
  Dave Hamilton: Yeah, right.
• 23:27
  Shannon Jean: No, it doesn't work that way here. It doesn't, no. We just, yeah,
• 23:29
  Shannon Jean: we're building something. I want to enjoy working this. I want to be able to
• 23:32
  Shannon Jean: laugh and hang out with you at the Friday barbecue. And so I'll do whatever
• 23:36
  Shannon Jean: I can to help you succeed and give you as whatever it is. Whatever it is.
• 23:42
  Shannon Jean: But I try to always tell them, I want it to come from you because you know better
• 23:46
  Shannon Jean: than me walking in the door saying. You're the one doing it every day. Yeah.
• 23:49
  Shannon Jean: You need this. This is the tool we use for this. And I had a guy forever,
• 23:53
  Shannon Jean: we used this certain tool to open up. And then I had a guy come in and say,
• 23:56
  Shannon Jean: you know what? I used to work for a glass repair company and we use this tool.
• 24:01
  Shannon Jean: And I was like, what is that? What is that tool?
• 24:03
  Dave Hamilton: Domain expertise, man.
• 24:05
  Shannon Jean: Yeah. And he goes, look, and this tool, it's better. It's got a better plastic
• 24:09
  Shannon Jean: hook and I can pop it in and pop that screen right off.
• 24:12
  Shannon Jean: And I said, that's genius. Where do we buy a whole bunch? And he's like,
• 24:15
  Shannon Jean: well, I could probably get them. I'm like, great. How much money do I need to give you?
• 24:18
  Dave Hamilton: Yeah, go.
• 24:19
  Shannon Jean: Yeah. You know, recognizing those things and letting other people figure it out. It's, it's huge.
• 24:24
  Dave Hamilton: Great.
• 24:25
  Shannon Jean: You know, so it's cool.
• 24:27
  Dave Hamilton: Good stuff all right uh well before we end this what is our big takeaway today,
• 24:35
  Dave Hamilton: i know i'm looking so we did just as a recap we did the domain negotiating and then buy with.
• 24:41
  Shannon Jean: Math sell with
• 24:41
  Dave Hamilton: Emotion we revisited how can i help um,
• 24:46
  Dave Hamilton: i i think it's some version of of this second topic that we had i do too i think
• 24:52
  Dave Hamilton: there's there's because there's a lot there is um maybe the the big takeaway
• 24:57
  Dave Hamilton: is uh be mindful and i'm i'm,
• 25:02
  Dave Hamilton: riffing on this be mindful of how you can help your how you can offer help to your team.
• 25:10
  Shannon Jean: Yeah being a being of service yeah and and and uh that that takes time yes to
• 25:17
  Shannon Jean: believe it because they don't believe yes right they
• 25:20
  Dave Hamilton: Don't yeah so that's fair yeah right there's a lot to this.
• 25:23
  Shannon Jean: So yeah yeah yeah so we'll break it down we'll dig in deeper um you can down
• 25:28
  Shannon Jean: we're going to create a business blueprint based on this, which is basically
• 25:31
  Shannon Jean: a business plan to roll out this concept to your team.
• 25:36
  Shannon Jean: And you can get it at businessbrain.show slash blueprints. Come grab it.
• 25:41
  Shannon Jean: It'll be up there after this show airs. That's it.
• 25:44
  Dave Hamilton: Thanks for hanging out, folks. Feedback at businessbrain.show and keep living
• 25:47
  Dave Hamilton: that charmed life. We'll see you Friday.
• 25:50
  Shannon Jean: See ya.