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The Whirks Client Journey: A Better Way to Handle Payroll and HR
In this episode, Mike and Matt discuss the concept of client journeys, particularly focusing on payroll services. They explore the various stages of the client journey, from initial frustrations and needs to achieving efficiency and maintenance mode. The conversation emphasizes the importance of understanding client needs, addressing issues, and providing proactive support to ensure client success and thriving businesses.
Chapters
00:00 Introduction to Client Journeys
02:56 Understanding Client Needs and Goals
06:09 Day Zero: Initial Client Engagement
08:45 Day One: Administrative Processes…
The skinny
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