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Basani Maluleke, CEO of African Bank Ltd., talks customer centricity, culture and collaboration
CEO of African Bank, Basani Maluleke is passionate about finance and studying the intricacies of customer behaviour. Her top priority, since taking the lead role at African Bank in 2018, has been to revamp the bank and work towards sustainable profitability, whilst maintaining and enhancing the relationship with new and existing customers. Basani believes that the Covid-19 pandemic has altered the financial services sector in South Africa, pushing it to learn and adapt at an increased rate.
In this week’s Business Unusual podcast, Ralf Fletcher, CEO of Topco Media sits down with Basani…
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