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7. Trust But Verify: How to Stop Your Shop's Standards From Slipping
Every shop has standards. The hard part isn't writing them down, it's keeping them from slipping. In this episode Paul Barnes and I get into how standards quietly erode, why that erosion costs a lot more than it looks like on the surface, and what it actually takes to hold the line day after day.
We start with why standards slip in the first place, and for me it almost always comes back to two things: ownership and monitoring. When we hand a process off and never check on it again, we're really just hoping it gets done the way we pictured it. People aren't mind readers, so if we haven't…
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