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How Tolbert Tile Stopped Losing $14K Flooring Jobs to Slow Replies
Marcy Tolbert of Tolbert Tile and Flooring in Chattanooga joins Eric to break down the $14,000 hardwood job she lost to a Tuesday callback — and the operations overhaul that fixed her leaky lead funnel.
In this episode:
The $14K main-floor hardwood job lost because a Saturday voicemail wasn't seen until Tuesday night
Why home services jobs go to whoever calls back first — not best — with a real response window closer to 5 minutes than 5 hours
Marcy's pre-fix reality: Facebook DMs, website forms, Google Business calls, personal cell, yard signs, and referrals to her husband — with no shared…
The skinny
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