Latest / Conversations with Cumberland Heights / Addiction Intervention Specialist for Families: Marc Kantor on Healing | Conversation w/ Cumberland Heights EP 35

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Addiction Intervention Specialist for Families: Marc Kantor on Healing | Conversation w/ Cumberland Heights EP 35 · Conversations with Cumberland Heights

• 0:01
  Marc Yes, sir. Thank you for doing this.
• 0:03
  You're quite welcome.
• 0:04
  Thank you for having me.
• 0:05
  We appreciate. It. Yeah.
• 0:08
  So tell us who you are.
• 0:11
  Okay.
• 0:12
  And tell us what you get to do for work.
• 0:14
  So that's a that's a great way to put it.
• 0:17
  My name is Marc Kantor.
• 0:19
  I mean, interventionist by training.
• 0:21
  And I work with J Flowers Health Institute,
• 0:24
  which is based in Houston, Texas. Yeah. Yeah.
• 0:27
  And tell us a little bit about your history,
• 0:29
  because I, we've known each other for a couple of years,
• 0:31
  and I know you've done a few things.
• 0:32
  And he landed with J Flowers Health Institute, but.
• 0:35
  Yeah. Where have you been?
• 0:37
  Well, I've been around the block, but to go way, way back.
• 0:40
  Not back to the dinosaurs.
• 0:42
  But but back here, I was I was in commercial real estate
• 0:47
  for, for a long time before finding a career in behavioral health.
• 0:51
  And I was burnt out in that field.
• 0:55
  I moved to Florida, kind of
• 0:57
  on a whim with my wife and daughter, and it was a geographic.
• 1:02
  I knew it was a geographic, coming to Florida,
• 1:05
  and I didn't know what to do, and I hadn't yet discovered this.
• 1:08
  And I fell into a spiritual crisis,
• 1:12
  and I found myself at the gym one day, standing in the shower
• 1:16
  with the water running over me, saying, well, I can't drink,
• 1:20
  I can't have an affair, and I can't kill myself.
• 1:23
  Those are the rules.
• 1:24
  Now go figure out what's next in your life.
• 1:27
  And a few years before that, I had started.
• 1:31
  I had participated in an intervention
• 1:34
  with, for a friend of mine in Washington, D.C., and they were.
• 1:38
  A part of the support group.
• 1:39
  Yeah, yeah, yeah, yeah.
• 1:41
  And and I and I liked it was actually Sam Davis,
• 1:45
  who's well known and well respected interventionist, did the intervention
• 1:49
  and and I really liked it.
• 1:50
  I really liked the process.
• 1:51
  Me part of it and felt felt like it had meaning.
• 1:55
  And I started
• 1:57
  taking the classes or the getting the certificate
• 2:01
  or whatever it is, we get to become an interventionist.
• 2:05
  But I never did anything with it because, you know, fear, you know, you, you
• 2:09
  there's always that I want to do this but but fear.
• 2:13
  And so I never did anything with it and then I forgot about it.
• 2:17
  So I'm in Florida.
• 2:18
  I'm going through the spiritual crisis.
• 2:21
  My relationship with my wife at that point was feeling very rocky.
• 2:25
  I was feeling very tentative about myself, and it was a
• 2:29
  like the equivalent of a snowy snow day in Florida.
• 2:33
  It was a rainy, cold day,
• 2:36
  and my daughter and I, having dinner, were sitting in the kitchen
• 2:39
  and she just looks at me out of the blue.
• 2:41
  She says, dad, why don't you start doing interventions?
• 2:43
  And I and it hit me and I was,
• 2:47
  I said oh my God.
• 2:48
  Yeah.
• 2:49
  You know that's, that's exactly what I'm going to do.
• 2:51
  And and like at that moment I just started kind of developing the,
• 2:56
  developing the concept of what my intervention business would look like.
• 3:00
  And I had I had good skills from commercial real estate,
• 3:03
  you know, managing expectations, managing people details,
• 3:08
  organization, things like that, that were important
• 3:11
  skills in in the intervention field.
• 3:14
  So it was kind of a natural fit for me.
• 3:16
  But but I didn't know anybody and I didn't know anything.
• 3:19
  And I just started talking to people.
• 3:21
  I just started I would meet whoever there was,
• 3:26
  and I was seeing a therapist at the time, and he knew one
• 3:29
  guy, and I don't really remember who that one guy is anymore.
• 3:32
  And he had a treatment center
• 3:33
  on a shopping center in Florida, which is like, right, you know,
• 3:39
  kind of the worst case scenario, right?
• 3:41
  On our business.
• 3:43
  And he said, you know, so
• 3:44
  and so and, and I would find things I and I went to one thing
• 3:49
  and I met a guy there and he said, oh, do you know these three people?
• 3:52
  And I said, no. He said, call them, use my name.
• 3:54
  Here's their numbers.
• 3:55
  And I and I did, and and I didn't ask questions.
• 3:58
  I think that bottom line, I was I was willing to do
• 4:03
  whatever was going to take to, to be successful because,
• 4:08
  you know, I'd been I'd been someone who
• 4:10
  throughout my addiction and in my life really struggled my career.
• 4:13
  And, you know, do I want to be here? What am I doing?
• 4:16
  And I was always ambitious and always hard working, but
• 4:20
  not didn't necessarily feel like I had that
• 4:25
  that fire or that true desire.
• 4:27
  And, and I realized that this was an opportunity for me
• 4:31
  to do something that was that would give me purpose and meaning,
• 4:35
  but was also this was I, this was my idea, this was my thing.
• 4:40
  And I really loved it.
• 4:41
  And it just, you know, it just started to grow.
• 4:43
  Just started to grow.
• 4:44
  So tell somebody that, tell a family
• 4:47
  who's never heard of an intervention outside of the TV show, maybe.
• 4:50
  Right. What is an intervention?
• 4:53
  So an end of good question.
• 4:54
  So an intervention is an an organized or a choreographed
• 4:59
  meeting or conversation.
• 5:01
  But what an intervention really does to give you the behind
• 5:05
  the scenes is for me, I do a
• 5:08
  two day intervention piece, process.
• 5:11
  And day one is really about the family.
• 5:13
  Everyone who's going to participate in the intervention is is at that
• 5:18
  first meeting, I call the intervention before the intervention,
• 5:21
  except for the the person we want to get into treatment.
• 5:25
  And really, what we're doing is we're training that family.
• 5:29
  And sometimes people will ask me, so what's involved in that intervention?
• 5:33
  And I'll ask you, have you ever had a dog?
• 5:36
  And they'll say, yes, of course.
• 5:38
  And I said, Will you ever hire a dog trainer?
• 5:41
  I said, yeah, and I and I'll say, well,
• 5:44
  that dog trainer's not really training the dog, are they?
• 5:48
  And they're like, no, I guess not.
• 5:50
  You know, and it's a similar thing.
• 5:52
  It's it's where I'm working with the family to change the environment.
• 5:56
  If I've done everything correctly,
• 5:58
  the on day one, I should be doing very little.
• 6:01
  On day two, I should just kind of be August grading or pointing or, you know,
• 6:08
  interjecting here and there because it's about the environmental change.
• 6:14
  But it's also,
• 6:16
  you know, I look at it like this, everything we do
• 6:20
  that day is meant to foster a positive result.
• 6:26
  We meet early in the morning because we know
• 6:29
  that the individual, we know where the individual individual is.
• 6:33
  Most of the time, they haven't started drinking or using that day.
• 6:36
  It kind of gives us the, the.
• 6:38
  And I like a little bit of an upper hand, just a little bit
• 6:41
  more advantage.
• 6:44
  And we, we, you know, the way we sit, the way we de-escalate,
• 6:47
  the way we go around the room, the way we use the words we use.
• 6:52
  Sometimes, for example, I'll have and I see this with sons and
• 6:56
  and fathers where the minute the father opens
• 7:00
  his mouth, the son is, you know, it's he's reacting to it.
• 7:04
  Right?
• 7:04
  You know, that's where the trauma is. He's reacting to it.
• 7:07
  So sometimes we'll have the father just say,
• 7:09
  you limited to saying, you know, son, I love you and I want you to be happy.
• 7:14
  And then that's it, you know, don't don't give him
• 7:18
  anything to to grab on to.
• 7:21
  And, and, and most interventions most of the time are successful.
• 7:27
  Everyone, tomorrow we'll get into an intervention.
• 7:29
  We're going into it.
• 7:30
  I'll say to the family, I feel like the likelihood of success,
• 7:34
  at least tomorrow, is not that high.
• 7:39
  But every once in a while I get surprised. So.
• 7:42
  Yeah.
• 7:43
  Yeah, I like the way you said sort of change the environment.
• 7:46
  I think often even for, you know, a person in recovery,
• 7:51
  you know, there's all the focus on the person that has an addiction,
• 7:56
  you know, what can we do to support them so that they can make the right decision?
• 8:00
  And I like the system's approach to actually if we change the temperature
• 8:04
  in the room, that that decision will organically develop
• 8:10
  without having to, yell, scream, throw a fit, right?
• 8:14
  You know. Carry on like a maniac, right? Right.
• 8:17
  You better do this or, you know,
• 8:19
  and interventions are powerful, powerful tools for change.
• 8:23
  Or at least the first step of change.
• 8:25
  There's no question.
• 8:27
  But I think you're right.
• 8:28
  The environment has to change.
• 8:29
  And one of the things I always say is that
• 8:32
  addiction in the family is like the elements of fire.
• 8:36
  They're spark fuel and oxygen.
• 8:39
  The spark is the disease.
• 8:40
  The fuel is the drug, and the oxygen is the family.
• 8:43
  But you remove one of those elements and you have no fire.
• 8:47
  So the element we can control is the family.
• 8:50
  Yeah.
• 8:51
  Usually when I get someone to treatment,
• 8:53
  they that that day always goes, well,
• 8:56
  we do the intervention, we get them in the car, we get them going.
• 8:59
  And I'm kind of the easier, softer way.
• 9:01
  I like to think, you know, we're going to stop at Starbucks,
• 9:03
  we're going to eat, we're going to. Right.
• 9:05
  You know, as long as they're moving in the forward direction, you know, to
• 9:09
  to accommodate them and keep them moving and get them into treatment.
• 9:13
  But typically what happens is they don't really want to work with me
• 9:17
  after they're in treatment anyway.
• 9:19
  They start to get educated.
• 9:20
  They start to get influenced by other people in treatment.
• 9:23
  They start pulling.
• 9:24
  ROI is the release of information, exerting their power, things
• 9:28
  like that, the games they play.
• 9:31
  So I feel like,
• 9:32
  you know, once your son, daughter, mother, father is in treatment, that's great.
• 9:37
  And they've got a team around them and let them work with that team.
• 9:40
  Our focus is on the family.
• 9:43
  Let's continue to work with the family, and a lot of times
• 9:46
  that's stopping the family from rescuing the individual.
• 9:50
  You know, you as you as you know.
• 9:51
  I mean, you get all kinds of calls, like he called me and he said
• 9:55
  he hasn't had a good steak dinner in three weeks and.
• 9:58
  Right, you know, think things like that.
• 10:00
  I'm, you know, I we've stopped a lot of families from
• 10:04
  rescuing their kids from going to get them.
• 10:07
  So yeah, it's a big part of it.
• 10:10
  This is another interesting question, just that
• 10:12
  I think about in terms of your life, you know,
• 10:15
  especially previous to Jay Flowers and maybe connected to it as well today.
• 10:19
  But, how does somebody know
• 10:23
  that they found a good treatment center?
• 10:25
  What do you look for?
• 10:27
  That's a great question.
• 10:29
  For me, one of the big items
• 10:35
  that will cause us to continue to work with the treatment center
• 10:39
  or not work with the treatment center again, is love level of communication.
• 10:43
  It's the number one complaint we get from families.
• 10:46
  My son's been there for two days, and I haven't heard from anybody.
• 10:51
  And and while the treatment team has
• 10:55
  30 or 40 people that they're talking to,
• 10:58
  you know, working with that family's focused on one person.
• 11:02
  Right.
• 11:03
  And so you like every minute for them is a big deal.
• 11:06
  And I think that
• 11:08
  that level of communication with us, with them is really important.
• 11:12
  I look for treatment centers that
• 11:14
  I can get a member of the leadership team on the phone
• 11:20
  on Friday night
• 11:21
  if if something's going on,
• 11:25
  you know, I often feel like that
• 11:28
  if I visit a treatment center and I and I leave feeling like,
• 11:32
  wow, I really want to be a part of that, that's that special, that culture special.
• 11:38
  That's a big thing for me.
• 11:39
  And that's one thing that Jay Flowers does in particularly well.
• 11:44
  They do a lot of things,
• 11:45
  and particularly with this, this is what really is their culture.
• 11:49
  And that's what sets them apart is,
• 11:52
  you know, the the can other people do a set for sure.
• 11:55
  But the other treatment centers do it the way Jay Flowers does.
• 11:59
  Now they go deep.
• 12:00
  Their assessments are renowned, but it's their culture.
• 12:03
  And that's what I that's the feedback I get.
• 12:05
  That's the feeling I have being there.
• 12:08
  So tell us about your gig.
• 12:09
  Tell us about what you do at Jay Flowers.
• 12:12
  So I'm on the business development team.
• 12:15
  But really what I do and I think this is what I've always done is I'm
• 12:20
  a relationship manager or I'm I'm just out building relationships.
• 12:24
  I'm out sharing my story, being a resource to people.
• 12:29
  And that's the difference between what we do the good people in our business
• 12:33
  do compared to in commercial real estate or Wall Street
• 12:36
  or the it's definitely a, you know, we're we're an ecosystem.
• 12:40
  You know the our yeah. Cumberland flowers
• 12:45
  circle all these all these humans, you know, so
• 12:49
  it's like we we're all connected.
• 12:52
  Where does this client belong?
• 12:53
  What where will they flourish?
• 12:55
  And that's our job is to just continuously be a smart resource.
• 13:00
  I mean, the best way to build rapport with any prospective client or any family
• 13:05
  is to have that very consultative or investigative approach.
• 13:09
  You're asking them a lot of questions.
• 13:11
  You're not you're not pitching them on anything.
• 13:14
  You're
• 13:16
  you're investigating.
• 13:17
  They're understanding their situation. Yeah.
• 13:19
  One of the, things that I like about a group of providers in the
• 13:24
  and our business, you know, in terms of addiction treatment, primary care,
• 13:28
  even mental health, are the providers that go above and beyond to,
• 13:34
  find that client a home,
• 13:36
  even if that home is at Cumberland
• 13:39
  or Cirque, like you mentioned, or flowers, you know, like, right
• 13:43
  through relationships, right through the ecosystem
• 13:46
  saying, you know, somebody on,
• 13:48
  you know, our development team being able to call you
• 13:52
  and say, listen, I have this case and we think that
• 13:55
  there's really more of a mental health primary this, that or the other.
• 13:59
  There might be a health issue undercurrent of all of that.
• 14:03
  We might think that one of the assessments that Jay Flowers Health Institute
• 14:07
  might be best
• 14:07
  and really trying to find, like, what is being of service to the community.
• 14:11
  Right, right.
• 14:12
  I absolutely agree, you know.
• 14:14
  Yeah. Well, I always say have them call me.
• 14:17
  And if I'm not the right person, I'll get them to the right person.
• 14:21
  And then I'll come speak for themselves. Correct.
• 14:23
  Because that's how you build trust in the community.
• 14:25
  Yeah.
• 14:26
  I mean, you know, and it's not it's this is I would say this about Cameron
• 14:29
  Heights or flowers or, you know, it's not about that organization.
• 14:33
  It's about the people that make it up in that organization.
• 14:36
  And they're. Absolutely.
• 14:37
  You know,
• 14:37
  like a family is going to call you because they have a relationship with you.
• 14:41
  Right? That's what I mean. Like, not the other way around.
• 14:43
  I agree, they know you.
• 14:45
  They don't know the organization.
• 14:47
  Where you are today.
• 14:48
  Right? Well, they might have called you ten years ago, right.
• 14:51
  You know, and they say, you know what?
• 14:52
  Now we need to call Mark because I bet he'll have an opinion.
• 14:55
  He'll have some good direction that we might be able to follow.
• 14:58
  You know for sure. Yeah. Yeah.
• 15:00
  Because it's a big,
• 15:02
  it's a big investment being at an event like this
• 15:04
  and seeing all the different providers that are represented.
• 15:07
  But it's really small.
• 15:09
  It's really a very small community.
• 15:12
  It's, it's funny because I'll meet somebody
• 15:14
  and I'll tell them what they do and they'll sometimes they'll say,
• 15:18
  well, I didn't know that there was such a job like that.
• 15:21
  Or, you know, I didn't know that existed.
• 15:23
  Right. It's not yet.
• 15:24
  It's like if you ask somebody for a referral for a real estate agent,
• 15:29
  well, everybody knows somebody, right?
• 15:32
  Yeah. That's.
• 15:32
  And I used to get that in commercial real estate.
• 15:34
  I'd be somewhere and I, they, they would, they would be someone who's
• 15:38
  a business owner and they and you know, and, and I would think, oh good.
• 15:43
  You know, maybe they're a prospect and they would say, oh my, my best friend
• 15:47
  from college is and it was always another real estate broker that I knew.
• 15:51
  And I was like, okay, great, I get it.
• 15:53
  I'm not getting your business.
• 15:54
  But yeah, people in the mental health field is really big.
• 15:59
  It's really deep and a lot of
• 16:03
  these organizations are now
• 16:06
  institutionally owned,
• 16:08
  and they spend a tremendous amount of money
• 16:12
  marketing themselves and looking like the perfect place.
• 16:16
  And they, you know, it is not unheard of for some organizations to be spending
• 16:21
  $1 million a month on marketing,
• 16:25
  on Google Ads and all these things, and
• 16:30
  yeah, so they
• 16:31
  will they will seem like they are the we are the best fit.
• 16:35
  Yes, we do that. They'll say yes ever. We do that.
• 16:38
  We're the perfect place where everything.
• 16:40
  So if you if you had a recommendation for a family,
• 16:42
  you know, and that the only tool they have right now is Google.
• 16:47
  Yeah. What should they look for.
• 16:49
  Because you're right.
• 16:50
  You know, there's a lot of it's easy to make a website look really great.
• 16:53
  Right? Right.
• 16:54
  So how do you, like if you had a suggestion 2 or 3. Like,
• 16:59
  what could you do to peel that layer back?
• 17:01
  If you just have somebody making a cursory search through the web?
• 17:05
  Yeah, that, that that's a great question.
• 17:08
  Well, you can't go by Google reviews, right?
• 17:11
  Because, those are inaccurate.
• 17:16
  I learned that early on.
• 17:18
  Don't tell families, don't read Google reviews.
• 17:21
  You know, these are people that have.
• 17:24
  Either really happy or really disenchanted.
• 17:28
  Yeah.
• 17:28
  And the common denominator is, let's be honest, there are often people
• 17:32
  with an, and a unresolved mental health issue.
• 17:38
  Can be can be.
• 17:38
  Yeah, it can be.
• 17:39
  And have resentments.
• 17:40
  And so it's hard to filter that way.
• 17:43
  May I say one is, you know, I was so hard.
• 17:45
  To like comment because you can't like as a,
• 17:49
  as a provider, you know, you can't comment about the details of what there's there.
• 17:52
  There's never a
• 17:53
  if you ever wondering why there's
• 17:55
  not another side of the story, it's because their privacy laws that
• 17:58
  prohibit morality for a provider to say, well, actually this, this
• 18:02
  and this happened, you know. Right.
• 18:03
  So and you can only provide very generic responses
• 18:06
  like, you know, we always do our best, which feels soulless.
• 18:10
  It does.
• 18:10
  I get it like I'm like,
• 18:11
  oh, that's it's unlike a restaurant or the restaurant's like
• 18:15
  we'll come back in and we'll give you a free dinner, you know, or.
• 18:17
  Whatever, right? Right.
• 18:18
  Like come in. The lobster really.
• 18:20
  Just feels like a lot of that is hanging out in the wind.
• 18:22
  And it's there.
• 18:24
  There are laws protecting. Yeah.
• 18:26
  An ability to communicate that way.
• 18:27
  So. Right.
• 18:28
  Well, you know, and and I think that's exactly why someone like myself
• 18:32
  or you is, is the, the root.
• 18:35
  Because when we recommend something, we're talking from personal experience.
• 18:39
  We've had families that have already been there and have done very well.
• 18:43
  We've been through the process with them.
• 18:45
  We know the staff, we write them, we trust them so that that's that's huge.
• 18:51
  Before I was in this business,
• 18:53
  we sent my daughter to treatment and, yeah, but she was 14.
• 18:57
  She was having mental health issues and.
• 19:01
  Mental health primary.
• 19:02
  She was smoking pot. Yeah.
• 19:04
  Which was causing a lot of it.
• 19:06
  And we sent it. And,
• 19:10
  you know, I look back at how we handle that.
• 19:13
  Yeah.
• 19:13
  I was like, man, I wish I, I wish I knew me.
• 19:16
  Then I, you know, because I would have said, how.
• 19:18
  Do you find the place that she was.
• 19:19
  Someone we knew recommended it.
• 19:21
  But I didn't realize the whole, you know, I knew going into it that you.
• 19:27
  So they didn't take our insurance, which was one
• 19:30
  two is, you know, it was expensive.
• 19:33
  It was it was $30,000 for the month,
• 19:37
  which we didn't readily have available,
• 19:39
  but had to get a hand, get, get to and I remember calling the,
• 19:45
  the clinical director and she called me back and I knowledge
• 19:50
  as someone in recovery in the 12 steps and having been through the process
• 19:54
  but not knowing the field
• 19:58
  and and and I was talking and she said and she said and you want to know
• 20:02
  if this is going to work and, and I said, yeah.
• 20:05
  And she said, you know, I can't tell you that I don't know.
• 20:07
  And the truth is, I knew that in of itself it would not work like it would not.
• 20:13
  This was not the answer.
• 20:15
  Especially because with such a young person too, you know,
• 20:20
  when I was, when I get sober, I was 32.
• 20:24
  I had a two year old child at home.
• 20:26
  I had a wife that was leaving me.
• 20:28
  I was a homeowner, so I really
• 20:32
  I had these things that if you don't do this, you're going to lose these things.
• 20:36
  So there was a lot of motivation.
• 20:38
  I'd also been in long a lot of emotional pain
• 20:40
  my whole life and wanted knew something had to change.
• 20:43
  I knew I couldn't continue this way, but so, you know, did did it work?
• 20:48
  You know, I, I don't know, I don't know what
• 20:51
  if there was a piece in her that the work eventually.
• 20:54
  But what worked a couple of years later was she got some bad,
• 20:58
  marijuana and
• 21:02
  I was having an an episode
• 21:04
  and literally said, you know, take me to the psych ward.
• 21:09
  I checked herself in, came out and was like, I'm not doing that again.
• 21:12
  And it was pretty much done.
• 21:14
  And then she just matured out of it.
• 21:16
  But I always tell my wife, we got lucky, we got lucky, we got lucky.
• 21:20
  Exactly my right.
• 21:20
  Yeah, yeah, yeah, it could have been I think she had years of watching me.
• 21:26
  She heard the story.
• 21:28
  She knew, that this goes. No way.
• 21:31
  She's very smart.
• 21:33
  But we got lucky, you know,
• 21:36
  it's just it especially with.
• 21:40
  I mean, it sounds like that was a few years
• 21:41
  after she was 14, but she was still certainly a young adult.
• 21:45
  But adolescent care, it, there are different models.
• 21:49
  Yeah.
• 21:51
  I mean, there's a distinct difference
• 21:53
  between adolescent care because of where somebody is developmentally and an adult.
• 21:56
  Yeah. Also because sometimes where they are developmentally.
• 21:59
  But those are two different life trajectories.
• 22:02
  And you have to really handle that with care in terms of the programs you select.
• 22:05
  And are there people that you can see are there.
• 22:08
  That's something I always look for, like faces of real people that work there.
• 22:12
  Well, yeah.
• 22:12
  And that so going back to the, the, the Google is the only two question.
• 22:17
  One of the first things I look at is yeah.
• 22:20
  The who's who's on the team.
• 22:21
  Right.
• 22:22
  And if, if they don't have actual people or they just say our team is the best,
• 22:26
  but there's no people there with no bias, forget it.
• 22:30
  That's that's bad news right away.
• 22:32
  I think how long have they been in business?
• 22:35
  And have a problem and have a conversation with them.
• 22:38
  I mean, certainly nobody would know to ask these questions, but
• 22:42
  but one question I might ask is how many calls do you guys get a day?
• 22:46
  That's a good one.
• 22:47
  If they say we get 1200 calls a day,
• 22:50
  well, they're not your personal provider, right?
• 22:53
  You know. Right.
• 22:54
  I can tell you Jay Flowers probably gets 5 or 6 calls a day.
• 22:59
  Yeah, maybe a few more.
• 23:00
  I don't know, but not 1200. Right.
• 23:03
  And if they have a call center, I've seen some of these call centers.
• 23:06
  I know you have two where they have big screens on the on the wall.
• 23:10
  It's like air traffic control.
• 23:11
  So that's probably not your your best provider.
• 23:16
  With that said, I want I want to say that there are people that come to
• 23:20
  I have people that come to me
• 23:21
  that have their own airplanes and I people to come to me and say,
• 23:25
  we have the insurance and that that's it and we need to use our benefits.
• 23:29
  I don't I don't begrudge at all.
• 23:31
  I think I get that, and there is a place for everybody,
• 23:36
  and somewhere is better than no where.
• 23:39
  These places that are insurance dependent or take insurance
• 23:44
  or have a larger volume business are not necessarily bad places.
• 23:49
  You just need to be comfortable with that.
• 23:51
  Yeah.
• 23:51
  And, you know, if you're a family that's,
• 23:56
  you know, just out there in the dark
• 23:57
  trying to save your kid there, I mean,
• 24:00
  there is to me, there is.
• 24:04
  You know, sometimes
• 24:05
  the the only tool you have
• 24:08
  is, is, is prayer, you know, is prayer.
• 24:12
  And, and there is no prayer.
• 24:15
  Like, I like the one you say
• 24:20
  when you're when you're scared for your kid that that is a whole other.
• 24:24
  It is way different than your spouse being out there or a sibling.
• 24:29
  And when is your child?
• 24:30
  It is.
• 24:31
  It is a different level of prayer.
• 24:33
  Yeah. So yeah.
• 24:35
  Well, we are very grateful that you would do this.
• 24:38
  Thank you.
• 24:39
  Oh this is great. I love this was a great little.
• 24:41
  I know every time somebody come in they were like, oh this is
• 24:44
  we thought it was something else.
• 24:45
  So we tried to bring a little Nashville with us, you know?
• 24:48
  Yeah.
• 24:48
  Just make it comfortable
• 24:49
  and take advantage of being in the same space and place with,
• 24:54
  so many of our friends across the country.
• 24:56
  We appreciate you being here.
• 24:57
  Yeah, I, you know, glad to be. Out and travel safe.
• 25:00
  Where are you going?
• 25:01
  Where we live here in Florida.
• 25:03
  So we're going to.
• 25:04
  I think we'll be okay. Yeah.
• 25:06
  I'm a little bit of a hurricane denier, like, let's see what happens.
• 25:10
  My wife is on the the on the thing every five minutes.
• 25:14
  Well, now it's this and now it's that. Yeah.
• 25:17
  So she freaks out for the both of us.
• 25:19
  So I kind of.
• 25:20
  I don't have to. Yeah.
• 25:21
  She'll send you updates and she'll let you know.
• 25:23
  So yeah I hope yeah.
• 25:24
  Hope everybody's safe and especially where we are.
• 25:26
  And middle Florida.
• 25:28
  Yeah. Central Florida, central Florida. Yeah.
• 25:31
  So yeah, I hope so, too.
• 25:33
  We're going to travel safe back to Nashville.
• 25:35
  But just we appreciate you.
• 25:36
  We're going to,
• 25:37
  of course, tag Marc and information about the J Flowers
• 25:41
  Health Institute and today's episode.
• 25:42
  Be sure to like, follow, subscribe.
• 25:44
  Thanks for watching.
• 25:45
  See you again next time. Thank you very much.