Latest / Pharmacy Podcast Network / Inventory, AI and Automation, R&D Tax Credits, Peptides, and Basis | The Bottom Line Rewind
Transcript
- 0:05Speaker 1: You are listening to the global network of podcasters dedicated
- 0:09Speaker 1: to the pharmacy profession.
- 0:10Speaker 2: Welcome to the Pharmacy Podcast Network.
- 0:32Speaker 3: Welcome back to the Bottom Line Rewind, the show that
- 0:35Speaker 3: shares all the best moments from this past month on
- 0:38Speaker 3: the Bottom Line Pharmacy Podcast. This month, we've got four
- 0:42Speaker 3: interviews lined up on inventory, AI, R & D tax credits,
- 0:46Speaker 3: and peptides. Plus, we're bringing you an exclusive interview that
- 0:50Speaker 3: talks about understanding basis when buying a pharmacy. If you
- 0:53Speaker 3: want to check out the full conversation, you can find
- 0:56Speaker 3: the links to each of these interviews in the description
- 0:58Speaker 3: of this episode.
- 0:59Speaker 4: Check them out.
- 1:03Speaker 3: First up is a segment from our interview on inventory
- 1:07Speaker 3: management in 2026 featuring Jared Barton, the CEO of Inventory IQ.
- 1:13Speaker 3: We talk about what perpetual inventory actually means and why
- 1:16Speaker 3: most pharmacies aren't as dialed in as they think.
- 1:20Speaker 2: Here's that moment.
- 1:21Speaker 4: We always ask you this question, you know, what percentage
- 1:24Speaker 4: of our pharmacies out there in general are on perpetual systems?
- 1:28Speaker 4: And I think we're always at 50% or 40%. Are
- 1:33Speaker 4: we any better now?
- 1:35Speaker 2: Better, right? It depends. Maybe it's recency bias, but it depends.
- 1:41Speaker 2: My answer largely depends on who I talked to last
- 1:44Speaker 2: week when I talked to you guys. I just think
- 1:49Speaker 2: that we've got such a loose interpretation of perpetual inventory
- 1:54Speaker 2: throughout the industry that when I think perpetual, I want
- 1:57Speaker 2: it to be Counts are updated, going and coming. Orders
- 2:01Speaker 2: are going out of the system and coming back into
- 2:03Speaker 2: the system. And then when I ask people that question, hey,
- 2:07Speaker 2: are you using Perpetual or are you not? They're like, oh, yeah,
- 2:09Speaker 2: we're on Perpetual. And then I have to get like
- 2:11Speaker 2: three questions deep to derive that, oh, well, we're keeping
- 2:15Speaker 2: up with our counts. We're not sending our orders this way.
- 2:18Speaker 2: We're kind of receiving them, but not for these wholesalers.
- 2:21Speaker 5: I feel like most new clients that we work with
- 2:24Speaker 5: almost all say, oh, yeah, we got Perpetual, but maybe
- 2:27Speaker 5: it's not. fully the way it should be, full perpetual.
- 2:31Speaker 5: But they're not counting on December 31st anymore.
- 2:35Speaker 2: I don't... Yeah, that's... So I would say across.
- 2:40Speaker 1: I.
- 2:41Speaker 2: Would say across the.
- 2:44Speaker 2: Yeah, we're quasi-perpetual. But I would say across the industry,
- 2:49Speaker 2: we're getting a little better. People are recognizing the need
- 2:53Speaker 2: to have that transparency and data for decision-making because we're either...
- 2:58Speaker 2: by necessity, um, or by default realizing that that's 80%
- 3:03Speaker 2: of our spend for the year. And so if we're
- 3:05Speaker 2: going to measure a number, that's probably a good one
- 3:07Speaker 2: to measure, you know, where we can capture four fifths
- 3:10Speaker 2: of the business. But, um, I don't know. I feel
- 3:14Speaker 2: like there's a lot of people that are cherry picking
- 3:16Speaker 2: parts of that process because it's the way we've always
- 3:19Speaker 2: done it, or it's a little easier to do it
- 3:21Speaker 2: this way. And so I don't, I still think we're
- 3:24Speaker 2: in that one out of two, four out of 10 range. Um,
- 3:28Speaker 2: fully perpetual could tell you right now what the inventory is.
- 3:32Speaker 2: And then accuracy is the next question.
- 3:34Speaker 4: I had a new client come on board. Their turns
- 3:39Speaker 4: were four.
- 3:40Speaker 2: All right. So my number is.
- 3:41Speaker 6: 1-800-253- So we had a big old conversation about that.
- 3:50Speaker 4: And well, I don't know if I did or not,
- 3:53Speaker 4: but if things don't get better at that, that conversation will.
- 3:58Speaker 3: So Jared, when it comes to implementing perpetual inventory, are
- 4:03Speaker 3: you noticing how AI can kind of help with that
- 4:07Speaker 3: process in a pharmacy a little bit more? I don't
- 4:11Speaker 3: know if you've been using AI to help with perpetual
- 4:14Speaker 3: inventory implementation or whatnot.
- 4:16Speaker 2: So one thing that we've started doing over the last
- 4:18Speaker 2: couple of years, this is twofold benefit to the customer,
- 4:22Speaker 2: is essentially we have divorced our analysis from the time
- 4:27Speaker 2: of the count. And that's important because it makes the
- 4:30Speaker 2: count take less time, makes the analysis take less time. Together,
- 4:35Speaker 2: that process takes about 80% of the time that it
- 4:37Speaker 2: took us to do a full overhaul perpetual inventory for
- 4:41Speaker 2: a customer four or five years ago. So we've cut
- 4:44Speaker 2: that some in terms of efficiency. What it impacts that
- 4:49Speaker 2: doesn't show any kind of total time is that that
- 4:51Speaker 2: count getting in in half the time that it used
- 4:54Speaker 2: to take means that the count's more accurate and the
- 4:57Speaker 2: customer's able to utilize that 50% more quickly, right? So
- 5:03Speaker 2: leaves less margin for error, counts are more accurate. The
- 5:06Speaker 2: analysis piece takes less time because somebody specializes doing that
- 5:13Speaker 2: in a controlled environment where they're not interrupted in the pharmacy,
- 5:15Speaker 2: be that conversation with technician, conversation with pharmacist, phone call,
- 5:19Speaker 2: different things like that. What's going to happen on that
- 5:22Speaker 2: is I'm I don't know how much more quickly we
- 5:26Speaker 2: can get the count portion because that's the physical portion
- 5:28Speaker 2: and Elon hasn't gotten there with robots yet.
- 5:31Speaker 7: Right.
- 5:32Speaker 2: So I don't know. And even if he did tomorrow,
- 5:36Speaker 2: I don't know that we'd be able to trust the
- 5:38Speaker 2: dexterity there not to crush or destroy product and get
- 5:41Speaker 2: it right and things like that. I think it'll be
- 5:43Speaker 2: a while before that type of robotics reaches the independent
- 5:46Speaker 2: pharmacy market. It'll reach the chain market, Amazon, Walmart, things
- 5:51Speaker 2: like that first. because those are the people that do
- 5:53Speaker 2: stuff like that. What it will do is it'll continue
- 5:57Speaker 2: to cut our time and improve our accuracy on the
- 6:00Speaker 2: analysis side. And then what we'll be able to do
- 6:03Speaker 2: is shorten the window for how often we can do that,
- 6:06Speaker 2: which brings seasonal trends and more proactive approach to order
- 6:10Speaker 2: points into the mix, which is our focus for the
- 6:13Speaker 2: next six to 12.
- 6:15Speaker 4: It'll come to a daily point where you're doing it daily.
- 6:18Speaker 1: Yeah.
- 6:19Speaker 8: Or you could. Exactly.
- 6:21Speaker 7: Yeah. Exactly.
- 6:22Speaker 2: And so some products you don't want to identify for
- 6:27Speaker 2: a daily, right? Because then if you're talking about low
- 6:29Speaker 2: enough for your order points, you're talking about these massive
- 6:31Speaker 2: gyrations and stocking the product, not stocking the product. But
- 6:34Speaker 2: your fast moving products that demand shifts on largely, especially seasonally, cough, cold, flu, vaccine,
- 6:42Speaker 2: stuff like that. You're really talking about getting extremely tight
- 6:45Speaker 2: with stocking those.
- 6:48Speaker 5: So some of the times that we see you know, inventory,
- 6:50Speaker 5: people that have perpetual systems, some of our clients that
- 6:53Speaker 5: they seem to get out of whack a little bit.
- 6:55Speaker 5: What we ended up figuring out is they haven't updated
- 6:57Speaker 5: the pricing correctly or they're not keeping those, the pricing,
- 7:00Speaker 5: or there's a pricing error in there.
- 7:02Speaker 1: So what is, I.
- 7:02Speaker 5: Don't know if this makes sense, but what's the best way,
- 7:06Speaker 5: like the people that, your high performers, the ones that
- 7:08Speaker 5: really have their things up to date and what are
- 7:11Speaker 5: they doing that some are not doing?
- 7:13Speaker 1: Like what are the steps.
- 7:16Speaker 5: To ensure the best system.
- 7:19Speaker 2: Don't get too cute with it. And I know that's
- 7:21Speaker 2: a very like Southern euphemism way to say it. So
- 7:30Speaker 2: the people that we see that have the least pricing
- 7:32Speaker 2: errors are typically ordering majority of their drugs. And this
- 7:35Speaker 2: is individual to your mix, your script mix, your payer mix,
- 7:38Speaker 2: all that good stuff. And we could talk. We could
- 7:42Speaker 2: talk primary vendors versus a gazillion secondary market all day long.
- 7:47Speaker 2: You know, we play in that arena in two separate entities.
- 7:51Speaker 2: So we could really get in the weeds on that.
- 7:54Speaker 2: But those folks that have the least pricing errors, and
- 7:56Speaker 2: this will sound goofy in light of Amerisource's little stumble
- 8:01Speaker 2: a month and a half ago, but they typically order
- 8:03Speaker 2: the majority of their drugs from one large, well-established wholesaler
- 8:06Speaker 2: that has extremely tight EDI constraints that's lined out. And
- 8:12Speaker 2: then maybe they supplement that for out of stocks or
- 8:17Speaker 2: something that's hard to get or something where their primary
- 8:19Speaker 2: is just out of line with a couple or a
- 8:23Speaker 2: handful of secondary wholesalers that are large enough to support
- 8:28Speaker 2: EDI transmission. And the common thread there is just EDI
- 8:33Speaker 2: transmission of orders back to the pharmacy so you can
- 8:35Speaker 2: receive them into your pharmacy management system. I know it
- 8:38Speaker 2: can be extremely attractive. There's a couple of small secondaries
- 8:42Speaker 2: on the market right now that are giving people pricing
- 8:45Speaker 2: that they don't understand. I know that because they're telling
- 8:47Speaker 2: me on the phone, they're selling it to me for this.
- 8:49Speaker 2: And I'm like, that seems like a problem. That seems
- 8:51Speaker 2: like a red flag to me, you know, in a
- 8:54Speaker 2: world of, we'd love to call things red flags. I'm like, yeah,
- 8:57Speaker 2: that's probably a problem. We don't know yet. I'm not
- 9:03Speaker 2: calling it disingenuous or above or below the law. above
- 9:07Speaker 2: or below board. But ultimately, if that secondary won't facilitate
- 9:12Speaker 2: EDI transmission back, especially in a pharmacy that's moving volume,
- 9:16Speaker 2: that's going to cause some sort of workflow breakdown at
- 9:19Speaker 2: some point. Nobody's perfect.
- 9:22Speaker 5: And for someone who has a decent average perpetual system
- 9:27Speaker 5: working pretty well, what do you see as a necessary
- 9:32Speaker 5: timeframe for that a physical count should still be done.
- 9:36Speaker 5: Have you guys come in and do a good count
- 9:38Speaker 5: and make sure everything's on the up and up.
- 9:41Speaker 4: Yeah.
- 9:41Speaker 2: So there's a trick trick question. Um, because I think
- 9:46Speaker 2: that you need to do it at least once a year.
- 9:48Speaker 8: I understand.
- 9:49Speaker 2: I have a vested interest in that because like, Hey,
- 9:51Speaker 2: we share some customers, a lot of the folks in
- 9:54Speaker 2: the industry, if they have it counted once a year,
- 9:56Speaker 2: I'm at least in the running to count it, you know? So,
- 10:00Speaker 2: I get that a lot of it also depends on
- 10:04Speaker 2: how often are you often are you looking over and
- 10:06Speaker 2: what's your cycle count procedure you know so if you
- 10:10Speaker 2: had a robust cycle count procedure I could understand going
- 10:14Speaker 2: a little longer than that, especially if in your cycle
- 10:17Speaker 2: counts you're using the tool to dictate accuracy and you're
- 10:21Speaker 2: not just blindly changing things and going, oh, well, we
- 10:24Speaker 2: got close. But if you're cycle counting stuff and it's
- 10:27Speaker 2: spot on, spot on, spot on, and you don't have
- 10:29Speaker 2: a lot of negative inventory items in the system, you
- 10:32Speaker 2: make it go a little longer than that. But I
- 10:35Speaker 2: don't find that to be the case with most people.
- 10:38Speaker 4: What does a robust cycle count process look like, Jared?
- 10:41Speaker 2: I would like to count through the inventory at the
- 10:45Speaker 2: bare minimum. Average drugstore, you can have 1,500 NDCs on
- 10:48Speaker 2: the shelf over the course of time. That's roughly 150
- 10:53Speaker 2: a month, something like that, 125 a month. If you
- 10:57Speaker 2: break that to 22 working days, count like five to
- 11:00Speaker 2: seven products a day. I don't feel like that's a
- 11:04Speaker 2: huge lift to count that many items. C2s maybe a
- 11:09Speaker 2: little more often than that, maybe quarterly. Um, the drug
- 11:13Speaker 2: stores that I get to choose how much they do,
- 11:16Speaker 2: where we had an owner come to us and go, Hey,
- 11:18Speaker 2: I can't micromanage this. I want you to micromanage it.
- 11:21Speaker 2: I haven't counted quarterly. And they stay more accurate.
- 11:27Speaker 3: Next up is an interview from inside a pharmacy bot
- 11:30Speaker 3: featuring Ross Miller, VP of sales at TJM labs. They're
- 11:34Speaker 3: talking about what a pharmacy AI bot actually is and
- 11:37Speaker 3: automation ideas beyond data entry.
- 11:40Speaker 4: Here's that. And I guess a low hanging fruit that
- 11:44Speaker 4: I see clients kind of going and talking with you
- 11:49Speaker 4: guys is literally from a data entry standpoint. And when
- 11:53Speaker 4: that prescriptions coming into the door at the pharmacy to
- 11:57Speaker 4: getting it into the script system, processing it and so forth.
- 12:02Speaker 4: I know that's a key area you guys focus on
- 12:04Speaker 4: among many others, I'm sure. But I guess walk us
- 12:08Speaker 4: through like what TGAM Labs kind of focuses on and
- 12:14Speaker 4: where those kind of low hanging fruit areas are for
- 12:19Speaker 4: pharmacies in terms of automating kind of that front end
- 12:22Speaker 4: process or maybe even beyond that for the pharmacies.
- 12:28Speaker 1: Yeah, I think you sort of hit the nail on
- 12:29Speaker 1: the head, right? Our moat and the reason we exist
- 12:33Speaker 1: is to automate mundane, tedious, repeatable tasks in the pharmacy.
- 12:38Speaker 1: To your point, the easiest way to sort of wrap
- 12:41Speaker 1: your head around how to get started, like what's the
- 12:44Speaker 1: floor for this type of experience? It's data entry. That
- 12:48Speaker 1: is the biggest pain point that we see across pharmacies today, right?
- 12:53Speaker 1: I can't find techs, my best tech left. I spoke
- 12:57Speaker 1: to someone, I think in the last couple of weeks,
- 12:59Speaker 1: who said I lost four techs all the same time
- 13:01Speaker 1: during holiday season. Like that is a super painful proposition
- 13:05Speaker 1: for a pharmacy. And the pharmacy owner, folks who don't
- 13:09Speaker 1: want to actually be involved with this end up sort
- 13:11Speaker 1: of taking on the burden, you know, or they had
- 13:15Speaker 1: right aid closures down the street, right? And they took
- 13:18Speaker 1: on all this additional volume. It's really hard to find
- 13:21Speaker 1: good people. And I think COVID has sort of push
- 13:25Speaker 1: some of this as well. Like there's been a lot
- 13:27Speaker 1: of techs that just left the industry and never came back.
- 13:30Speaker 1: And we don't think they're ever going to come back
- 13:33Speaker 1: like the way they probably were in the past. So
- 13:36Speaker 1: we're really sort of at the point now we're automating
- 13:39Speaker 1: over half a million prescriptions every single day. We went
- 13:43Speaker 1: from about 30 pharmacy groups last summer when I started
- 13:45Speaker 1: to over 500 today. We believe this is, yeah, this isn't,
- 13:51Speaker 1: this is no longer futuristic. This is an in-practice. I
- 13:55Speaker 1: know you guys know Encore, RX Automation. Kyle's now our COO.
- 13:59Speaker 1: He's driving our retail business. We acquired Pharmasol, a voice
- 14:03Speaker 1: AI company to focus on inbound and outbound calls. So
- 14:08Speaker 1: we're really at the tipping point of what this looks
- 14:12Speaker 1: like in practice. It's super exciting. And Scotty, to your point,
- 14:16Speaker 1: there's all sorts of other things we can do. We
- 14:18Speaker 1: have groups that are automating billings. invoicing, shipping, again, helping
- 14:26Speaker 1: with making referral requests on the phone. We have people
- 14:30Speaker 1: asking about how do we handle ordering and inventory, like
- 14:33Speaker 1: all these other pain points that customers are surfacing. We're
- 14:37Speaker 1: now figuring out ways to build automation to support that,
- 14:40Speaker 1: to answer your question.
- 14:41Speaker 2: Yeah, that's awesome.
- 14:43Speaker 5: So in plain English for some of our listeners who
- 14:46Speaker 5: haven't even jumped into the world of AI yet, so
- 14:49Speaker 5: they're a little... So to adapt, what exactly, just in
- 14:54Speaker 5: a summary form, would that look like? What are you
- 14:56Speaker 5: guys doing exactly?
- 14:58Speaker 1: Yeah, look, I think AI can be scary. Let's call
- 15:02Speaker 1: it like it is. People look at this kind of
- 15:04Speaker 1: thing and they say, it's coming from my job. I
- 15:08Speaker 1: would actually argue that we're up-leveling and sort of giving
- 15:12Speaker 1: people the ability to be more valuable in their business.
- 15:15Speaker 1: And what we're really doing, so you understand who we
- 15:18Speaker 1: are and how we've gotten here, is we're a company
- 15:21Speaker 1: of almost entirely pharmacists and engineers. Our founder, pharmacist and engineer.
- 15:26Speaker 1: Kyle from Encore, pharmacist and engineer. Natalie from PharmaSol is
- 15:31Speaker 1: a pharmacist. Her co-founder is an MIT engineer. We have
- 15:35Speaker 1: an executive leadership team that comes from pharmacy, understands pharmacy,
- 15:39Speaker 1: and understands how to automate. So really, I would say
- 15:42Speaker 1: what we're doing is we're building, we call them digital workers, right?
- 15:46Speaker 1: And they're there to supplement and sort of improve upon
- 15:49Speaker 1: what's happening in the pharmacy. And honestly, we would much
- 15:53Speaker 1: rather see people that are doing more value-added things in
- 15:56Speaker 1: the pharmacy. Like we want our folks in the compounding
- 15:59Speaker 1: lab mixing drugs. We want our people focused on wellness clinics,
- 16:05Speaker 1: on LTC at home, on patient outreach, patient care. And
- 16:10Speaker 1: we are there, again, to take care of the things
- 16:12Speaker 1: that you probably don't want to be paying people to do.
- 16:15Speaker 7: To begin with. Right.
- 16:17Speaker 4: Yeah, that data entry is, and you know, those mundane
- 16:22Speaker 4: repeatable tasks are things that certainly, you know, you want
- 16:26Speaker 4: your high value trained professionals not maybe doing that. You
- 16:30Speaker 4: want them going out and talking to Miss Jean about,
- 16:34Speaker 4: you know, some supplements to help her ailment or whatever
- 16:38Speaker 4: it is. So, you know, there's, it opens the door
- 16:40Speaker 4: for those future revenue opportunities that many pharmacies are trying
- 16:44Speaker 4: to get into trying to find what fits in their area.
- 16:48Speaker 4: And that automation piece can help lessen that burden of
- 16:54Speaker 4: the increase in cost, the time, more employees, things like
- 16:59Speaker 4: that to do that.
- 17:00Speaker 5: And Scotty, I mean, it just makes me think, you know,
- 17:02Speaker 5: we're having these same conversations on our side, on the accounting.
- 17:06Speaker 5: You could have inserted everything you just said has changed
- 17:08Speaker 5: pharmacy to accounting. I mean, those mundane tasks, that data entry,
- 17:13Speaker 5: Anything that you can take, we're really pushing our staff
- 17:15Speaker 5: to do the same because we want to use them
- 17:17Speaker 5: in other areas. Like you said, just lift them up
- 17:20Speaker 5: to do other more important tasks. So this is all
- 17:23Speaker 5: over the board.
- 17:24Speaker 1: All industries.
- 17:26Speaker 8: Yeah, absolutely.
- 17:27Speaker 3: And Ross, one thing that you said that I think
- 17:30Speaker 3: I kind of want to dive into a little bit
- 17:32Speaker 3: more is you've got the data entry piece that AI
- 17:36Speaker 3: can cover, but you said there's a lot more that
- 17:38Speaker 3: it can do. And I feel like a lot of
- 17:41Speaker 3: pharmacy owners that are just starting to implement AI. They're
- 17:46Speaker 3: using it for that data entry piece, but I know
- 17:48Speaker 3: that PJM Labs has a whole suite of things that
- 17:51Speaker 3: it can cover from how it works with providers and
- 17:55Speaker 3: stuff like that. So talk a little bit more about
- 17:58Speaker 3: what's the world of opportunity with AI outside of just
- 18:04Speaker 3: data entry and some of those mundane tasks.
- 18:07Speaker 1: Yeah, I mean, to be honest, I don't really know
- 18:09Speaker 1: what it looks like, you know, six months online, a
- 18:12Speaker 1: year from online, because the world is changing so fast, right?
- 18:15Speaker 1: We usually build because our customers tell us this would
- 18:20Speaker 1: be super impactful, right? So you brought up a really
- 18:22Speaker 1: good point, Austin. We were being asked by every PK customer,
- 18:28Speaker 1: Pioneer customer, Liberty customer, you know, all these compounders, Have
- 18:33Speaker 1: you solved for, you know, how do we capture clean
- 18:36Speaker 1: prescriptions into the pharmacy? Do you know a provider portal
- 18:40Speaker 1: that's out there?
- 18:41Speaker 4: Right.
- 18:41Speaker 1: And there were a couple out there. And I think
- 18:43Speaker 1: we sort of got tired of just referring folks to
- 18:46Speaker 1: the two existing ones. So our founder decided to kind
- 18:49Speaker 1: of build his own provider portal.
- 18:50Speaker 2: Right.
- 18:51Speaker 1: So we now offer a provider portal. Again, some pharmacy
- 18:54Speaker 1: management systems have their own portal attached to it already,
- 18:57Speaker 1: but most don't. Um, and, and, you know, it's super
- 19:00Speaker 1: painful when a prescriber will write a prescription into a
- 19:03Speaker 1: pharmacy and has nothing to do with what they actually
- 19:05Speaker 1: fill in the, in the, in the pharmacy.
- 19:07Speaker 3: Right.
- 19:08Speaker 1: So the provider portal basically gives a one click catalog
- 19:11Speaker 1: essentially to say, here's what I actually have that I
- 19:13Speaker 1: can prescribe. And it then brings clean data into the PMS.
- 19:17Speaker 1: And there's not all this back and forth faxes, phone calls. Hey,
- 19:21Speaker 1: we actually don't do it like this. Here's, here's what
- 19:23Speaker 1: we do do. So. We've seen a lot of really
- 19:26Speaker 1: good early returns with the provider portal. I think we
- 19:28Speaker 1: have about 40, maybe 50 customers using it today. And
- 19:32Speaker 1: we actually just talked about internally today, launching a vaccination
- 19:36Speaker 1: bot because vaccination season's coming and there are pharmacies out
- 19:41Speaker 1: there that do 80% of their volume off of vaccines,
- 19:44Speaker 1: They have clinics that they serve. They have different groups
- 19:49Speaker 1: that come in and basically rely on the pharmacy just
- 19:52Speaker 1: to get all their shots updated for the season. So
- 19:57Speaker 1: we're working on that right now. There's going to be
- 20:00Speaker 1: other things. There's like this whole thought, this whole sort
- 20:03Speaker 1: of process around meds. what is it, MedRec, MedReconciliation, I
- 20:09Speaker 1: think is what it is, where a pharmacist has to
- 20:12Speaker 1: go in once a month and compare two charts between
- 20:15Speaker 1: the months and it's hours and hours and hours of
- 20:18Speaker 1: just pharmacist time. Well, now we have a bot that
- 20:21Speaker 1: sort of takes care of that process because one of
- 20:23Speaker 1: our partners said, hey, can you build a bot to
- 20:25Speaker 1: help me do this thing? So we always are hearing
- 20:29Speaker 1: what's next, what would be helpful from our customers.
- 20:33Speaker 3: I think I heard this on a podcast somewhere, but
- 20:37Speaker 3: it sounds like you guys have just a word doc
- 20:40Speaker 3: of just ideas that are written down, like these are
- 20:43Speaker 3: the things that we want to do or the ideas
- 20:46Speaker 3: that we've thought of. So that's really cool that you
- 20:48Speaker 3: guys are getting that ingrained with pharmacy where you're hearing
- 20:52Speaker 3: what people are wanting and you're kind of doing the
- 20:56Speaker 3: build-a-bot situation, which is really cool.
- 20:59Speaker 1: You guys know this world, right? Everybody in the pharmacy space,
- 21:02Speaker 1: they like to talk. Everyone knows each other. There's Facebook groups.
- 21:06Speaker 1: There's like, I don't know, as a salesperson, it's different
- 21:09Speaker 1: because things are happening behind closed doors. And sometimes we
- 21:12Speaker 1: don't have the ability to find everything out. But, you know,
- 21:15Speaker 1: when you get champions and customers that want to help
- 21:18Speaker 1: you and they're advocates, you learn a lot about sort
- 21:21Speaker 1: of what makes people tick and what their friends might
- 21:23Speaker 1: want to do, right?
- 21:25Speaker 8: Yeah, absolutely.
- 21:27Speaker 3: So you mentioned That kind of build a bot, I guess,
- 21:30Speaker 3: kind of structure. Walk us through, I guess, the anatomy
- 21:34Speaker 3: of an AI bot if a pharmacy owner is getting
- 21:36Speaker 3: this kind of integrated in their system. So a pharmacy owner,
- 21:41Speaker 3: I guess, they contact you guys, they have a specific problem.
- 21:46Speaker 3: How exactly does that AI bot work? Walk us through
- 21:50Speaker 3: just the anatomy of it.
- 21:52Speaker 1: Yeah, it's changed a lot since we made these acquisitions, Austin.
- 21:56Speaker 1: Like when I first started, everything for TGM Labs was custom, right?
- 22:00Speaker 1: So if you came to me as a compounding pharmacy owner,
- 22:03Speaker 1: as a retail pharmacy owner, LTC, specialty, whatever, we would
- 22:07Speaker 1: sort of treat that as a custom situation. You're like,
- 22:10Speaker 1: here's the implementation fee, here's the subscription fee, we're gonna
- 22:13Speaker 1: give you a pharmacist, we're gonna give you an engineer,
- 22:15Speaker 1: and we're gonna build this to your specifications, right? that
- 22:20Speaker 1: doesn't work as you scale really fast, right? There's backlogs,
- 22:23Speaker 1: there's how much headcount can we use this month to
- 22:27Speaker 1: take on this number of implementations. But what we've taken from,
- 22:31Speaker 1: I would say specifically the Encore Rx automation acquisition is
- 22:36Speaker 1: Kyle built basically a bot in a box, right? For
- 22:39Speaker 1: retail pharmacies, here's a retail bot. It's gonna do your
- 22:43Speaker 1: priority fill queue, it's gonna do your cycle fills, it
- 22:46Speaker 1: will short fill, And it's basically, here's this thing. We're
- 22:51Speaker 1: going to plug it in. It's going to be off
- 22:53Speaker 1: and running, right? So we have sort of transitioned our
- 22:56Speaker 1: own business model to be a little bit more nimble
- 23:00Speaker 1: and say, here's the solution for you. Like it's been
- 23:04Speaker 1: a little bit more prescriptive than it was before. So
- 23:08Speaker 1: to answer your question, if we get somebody who's a
- 23:10Speaker 1: retail owner on Pioneer and now we're doing on Liberty
- 23:14Speaker 1: as well, We're going to say, here's a product for
- 23:16Speaker 1: you and here's how it works and here's what it does.
- 23:18Speaker 1: But if you come to us as a compounder who's
- 23:21Speaker 1: doing things, you know, sort of across the board and
- 23:25Speaker 1: have a million different business rules and everything truly needs
- 23:28Speaker 1: to be custom, we'll sell you a bot that can
- 23:30Speaker 1: do that. So it's really, there are different options now,
- 23:34Speaker 1: whereas in the past it was sort of a one
- 23:36Speaker 1: size fits all.
- 23:37Speaker 3: Our third interview is actually a clip from the bottom
- 23:40Speaker 3: line catch up. featuring Scotty Sykes, Bonnie Bond, and Austin
- 23:43Speaker 3: Murray over at Sykes & Company. They're talking about updates
- 23:46Speaker 3: to the R & D tax credit documentation.
- 23:49Speaker 8: Here it is.
- 23:50Speaker 3: Talk about the R & D update, Scotty. You said
- 23:51Speaker 3: there's a new one, something new with the documentation or whatever?
- 23:55Speaker 4: Yeah, we do a lot of R & D tax credits,
- 23:57Speaker 4: and the IRS has been postponing for a few years
- 24:05Speaker 4: now the enhanced reporting that you have to do on the,
- 24:10Speaker 4: Form 6765, which is the tax credit, R & D
- 24:13Speaker 4: tax credit form. And essentially what you're going to have
- 24:16Speaker 4: to do now for 26 and beyond is you have
- 24:23Speaker 4: to list each individual business component. So a prescription would
- 24:28Speaker 4: be a business component. So if you're doing hundreds of
- 24:32Speaker 4: R & D prescriptions, even though you may be spending
- 24:34Speaker 4: 10 to 30 minutes on them, you know, those add
- 24:38Speaker 4: up over the course of a year, right? So you
- 24:40Speaker 4: may be dealing with hundreds of them and there, you
- 24:45Speaker 4: need to be, you know, identifying these prescriptions, um, and
- 24:50Speaker 4: being prepared to, um, provide these prescriptions and the process
- 25:00Speaker 4: of experimentation, who worked on it, um, What the uncertainty was,
- 25:05Speaker 4: you need to be able to provide that documentation. Documentation
- 25:09Speaker 4: is everything. Documentation is so key here with R &
- 25:13Speaker 4: D from this year going forward. It's always been very,
- 25:17Speaker 4: very important. If you don't have it, you're not getting credit.
- 25:19Speaker 4: But now you're going to have to actually put some
- 25:22Speaker 4: of this documentation on the form itself, which has never
- 25:26Speaker 4: been a requirement until now. So you're actually pretty much...
- 25:31Speaker 4: doing the audit for the IRS when you're completing the
- 25:35Speaker 4: form now.
- 25:36Speaker 5: Which is a brilliant idea for the IRS.
- 25:39Speaker 2: So if you ever get.
- 25:40Speaker 1: Audited, they will pull the file.
- 25:43Speaker 4: That being said, there might be an exemption of some
- 25:46Speaker 4: sort where you may not have to put a thousand
- 25:48Speaker 4: of them on there, maybe 50, or if you're below
- 25:51Speaker 4: a threshold or something. So there's waiting to hear some
- 25:54Speaker 4: more guidance on if there's going to be a threshold
- 25:57Speaker 4: or a minimal requirement, but either way, The documentation piece
- 26:02Speaker 4: is definitely getting enhanced with the reporting and it's more
- 26:07Speaker 4: important than ever.
- 26:09Speaker 3: So for someone like me who, you know, I don't
- 26:13Speaker 3: compound prescriptions, obviously, but, you know, if I'm getting into,
- 26:19Speaker 3: if I'm doing R & D documentation, you know, what
- 26:22Speaker 3: does that look like now? So does that mean that
- 26:25Speaker 3: I have to document every single prescription and, you know,
- 26:29Speaker 3: What's included in that? What does it look like now,
- 26:33Speaker 3: the documentation?
- 26:34Speaker 4: So I tell everybody that, and we're trying to build
- 26:39Speaker 4: something for pharmacy owners to capture this documentation, but in
- 26:46Speaker 4: real time, but essentially you need to be able to
- 26:48Speaker 4: identify the prescription, put who's working on it, who worked
- 26:52Speaker 4: on it, how long they worked on it, 15 minutes,
- 26:55Speaker 4: 30 minutes, an hour, whatever. What the uncertainty was, like
- 27:01Speaker 4: what were you solving for that you weren't sure about?
- 27:04Speaker 4: And then what experimentation.
- 27:07Speaker 2: Process did you use?
- 27:08Speaker 4: You know, we used two tablespoons of alcohol instead of
- 27:13Speaker 4: one tablespoon to make the cream or whatever. And then
- 27:16Speaker 4: that didn't work, so we changed it. So just a
- 27:19Speaker 4: couple sentences on the uncertainty and experimentation is going to
- 27:23Speaker 4: be good documentation. And that shouldn't take a pharmacy long,
- 27:27Speaker 4: a pharmacist or your staff long. It's not intended to
- 27:33Speaker 4: be a major burden on the business. So, you know,
- 27:41Speaker 4: for example, if I'm an auditor and I go into
- 27:43Speaker 4: a pharmacy and ask for the documentation and I have
- 27:47Speaker 4: 200 prescriptions that have been identified, a quick list of
- 27:51Speaker 4: who worked on them, one or two sentences on the
- 27:55Speaker 4: experimentation and the uncertainty, I'm, as an auditor, I'm going,
- 27:58Speaker 4: all right, these guys have a pretty good lid on this.
- 28:01Speaker 4: So you're not going to.
- 28:04Speaker 5: I think that the biggest thing is, is being able to,
- 28:06Speaker 5: cause you're going to have, you know, cross of employees
- 28:09Speaker 5: that work doing regular things and then they're doing the
- 28:11Speaker 5: new things. And so you, you, that's probably the hardest
- 28:14Speaker 5: part documenting what you're doing and the changes you're making
- 28:16Speaker 5: and what makes it different and new. You can do that,
- 28:19Speaker 5: but then you have to start and really try to
- 28:20Speaker 5: allocate their time. like how much time they spend from
- 28:25Speaker 5: their whole week versus what goes towards that and what goes,
- 28:28Speaker 5: you know, because it's a full calculation of that. It
- 28:31Speaker 5: is burdensome to a certain.
- 28:33Speaker 4: Oh, it is burdensome, but it's not.
- 28:35Speaker 5: Intended to be.
- 28:36Speaker 4: Intended to be, so you don't want to go overboard
- 28:38Speaker 4: with it. But, you know, it is. But, you know,
- 28:44Speaker 4: to take it seriously, you need to.
- 28:45Speaker 8: Be at $ 150, 000 to $ 200, 000 of wages.
- 28:50Speaker 4: Um, R and D wages. So it's like a pharmacist
- 28:52Speaker 4: and a tech, you know, something like that. Um, that's,
- 28:56Speaker 4: you know, you could say is, uh, involved in R
- 28:59Speaker 4: and D. So it's gotta be a good amount of,
- 29:02Speaker 4: of R and D work going on.
- 29:04Speaker 1: And it's gotta be new.
- 29:06Speaker 5: It's gotta be new stuff.
- 29:07Speaker 3: Next up a clip from peptide policy and PBMs featuring Dr.
- 29:11Speaker 3: Annie West clinical pharmacy director at atrium 24 and daily
- 29:16Speaker 3: PBM and pharmacy practice group co-chair Dr. at Buchanan, Ingersoll,
- 29:21Speaker 3: and Rooney PC. They're talking about the recent PCAC meeting
- 29:24Speaker 3: and what it means for pharmacies. We're talking about the
- 29:28Speaker 3: peptide and the information that came on the tail end
- 29:32Speaker 3: of the PCAC uh committee meeting recap so I guess
- 29:37Speaker 3: let's start there um day and give us whoever wants
- 29:42Speaker 3: to go first but give us an overview of what
- 29:45Speaker 3: was the information that was kind of relayed like what's
- 29:48Speaker 3: new with this stuff um you know give us a 30,000
- 29:52Speaker 3: foot view of and I might add.
- 29:54Speaker 4: You were there live right you were there at the
- 29:57Speaker 4: uh the meeting there that you saw it all go down.
- 30:01Speaker 4: Give us an update there. Start with Dave.
- 30:04Speaker 9: Yeah, I mean, that two-day event, July 23rd and 24th,
- 30:08Speaker 9: definitely well over 100, 150 folks in the room. Very
- 30:17Speaker 9: large conference room in the FDA campus in Maryland. Heated
- 30:24Speaker 9: arguments on both sides, right? the proponents as well as the,
- 30:31Speaker 9: let's go better words, the opposition or haters of the
- 30:35Speaker 9: peptides in the industry. So the event was very long.
- 30:43Speaker 9: Day one started around, I mean, started on the dot
- 30:47Speaker 9: at 8 a.m., ended well after 6 p.m. Day two
- 30:52Speaker 9: started at 8 a.m., probably ended after 4 p.m., close
- 30:56Speaker 9: to 5 p.m. There were exchanges between the proponents and
- 31:03Speaker 9: oppositions on the clinical safety and efficacy, but also a
- 31:10Speaker 9: lot of discussion on the policy.
- 31:14Speaker 2: Aspect of the peptide.
- 31:15Speaker 9: So what happened at the end of the day, the
- 31:18Speaker 9: day two, was that the FDA Pharmacy Compounding Advisory Committee
- 31:24Speaker 9: recommended six out of seven peptides to be added to
- 31:29Speaker 9: the 503A bulk list. Day one, they discussed BPC-157, KPV, TB500, MOTC.
- 31:40Speaker 9: Day two, Imidelta, Epitalone, and C-Max. And Imidelta was the
- 31:46Speaker 9: only one that was not recommended to be added to
- 31:50Speaker 9: the 503A bulk list. Now, to be clear, these peptides,
- 31:56Speaker 9: the six peptides, have not been added. It's up to
- 32:00Speaker 9: the FDA. There will be a comment and rulemaking process.
- 32:05Speaker 9: Who knows how long it's going to take? It could
- 32:08Speaker 9: be months. It could be years. FDA may, as they
- 32:14Speaker 9: did in a traditional sense, go with what the committee
- 32:18Speaker 9: actually recommended. But FDA may not ultimately follow the committee's recommendation.
- 32:30Speaker 4: Historically, they do follow the committee recommendation, correct?
- 32:34Speaker 1: Yes, historically they do.
- 32:36Speaker 9: FDA does follow, but in rare instances that they have
- 32:42Speaker 9: not followed are high-state cases, and I consider peptides to
- 32:47Speaker 9: be high-state cases.
- 32:51Speaker 1: Good point.
- 32:52Speaker 9: But at the same time, you know, You see, I mean,
- 32:55Speaker 9: at the same time, as we speak right now, you
- 32:59Speaker 9: go online, buy these peptides from grain market, you know, sellers.
- 33:04Speaker 9: Nobody know what's in it, but you could buy it.
- 33:07Speaker 4: I feel like I was in the room there, Dej,
- 33:10Speaker 4: whenever that gets into my next question, because, Ann, I
- 33:13Speaker 4: know you guys and Nicolette are working on how pharmacies
- 33:20Speaker 4: can learn about it, learn about this stuff. eventually roll
- 33:25Speaker 4: it out, implement it, you know, and adopt these peptides
- 33:29Speaker 4: in a meaningful way for their patients. What can pharmacies
- 33:35Speaker 4: do now in this period of wait, I guess, until
- 33:38Speaker 4: there's comments and the FDA makes some decisions? What can
- 33:43Speaker 4: pharmacies do now in terms of getting ready for this
- 33:48Speaker 4: potentially opening up for them? And we're talking retail pharmacies
- 33:52Speaker 4: who do not compound. You know, are there going to
- 33:54Speaker 4: be opportunities for them? And of course, the compounders as well. Yeah.
- 34:00Speaker 6: So there's going to be there's opportunities for everybody there.
- 34:03Speaker 6: And that's such a good point, Scotty, because, you know,
- 34:06Speaker 6: we've been like it's been a couple of months where
- 34:08Speaker 6: we're we want our pharmacies, you know, to already be
- 34:11Speaker 6: educated because you're already getting patients asking about it. Like
- 34:15Speaker 6: they brought up in the very beginning, these patients are
- 34:18Speaker 6: already using them. And they want to come to their pharmacist, right?
- 34:21Speaker 6: They want to ask the person who they trust. But
- 34:26Speaker 6: traditionally in pharmacy school, we did not learn about these
- 34:29Speaker 6: types of things. And honestly, there's been such a big
- 34:32Speaker 6: shift recently in the way that patients are thinking about
- 34:35Speaker 6: their health care. I really think that changed with COVID.
- 34:39Speaker 6: It changed with the GLPs. It changed with telehealth. So
- 34:42Speaker 6: now we have just a huge influx of patients that
- 34:45Speaker 6: are really thinking about like longevity, how do I make
- 34:49Speaker 6: myself actually healthier? So there's just so many patients that
- 34:53Speaker 6: are already asking about it. But I say now is
- 34:56Speaker 6: really the time where you really need to dig in
- 34:59Speaker 6: and you need to do some education on that. So
- 35:02Speaker 6: what we are putting together is an entire course on it.
- 35:06Speaker 6: So we're breaking it into two modules. Module one is
- 35:10Speaker 6: really going to be that kind of educational piece. So
- 35:13Speaker 6: we're going to really cover all the clinical aspects of
- 35:16Speaker 6: these peptides. And in addition, the ones that you already
- 35:19Speaker 6: can compound, like smorrelin and glutathione, and the GLPs if
- 35:25Speaker 6: you're getting them through patient-specific prescriptions. So we're going to
- 35:30Speaker 6: go through peptide fundamentals. What are they? What are the
- 35:33Speaker 6: different ways they can function within the body? We're going
- 35:36Speaker 6: to go over some kind of lifestyle factors so that
- 35:38Speaker 6: you can help support your patients, not just give them
- 35:41Speaker 6: the drug and say, you know, this is going to
- 35:42Speaker 6: make you healthy, but what's really going to help support
- 35:44Speaker 6: them long term. And then a clinical review of these
- 35:49Speaker 6: peptides broken down by class. So that way it's a
- 35:52Speaker 6: little bit easier to understand and remember what these peptides
- 35:58Speaker 6: are proposed to be used for. So we'll go through
- 36:01Speaker 6: like the big ones like regenerative medicine and immune health.
- 36:04Speaker 6: weight and metabolic health, sexual health and fertility, neurology and
- 36:09Speaker 6: cognitive health. There's so many great benefits to these peptides
- 36:14Speaker 6: that we want to make sure that our pharmacies feel
- 36:17Speaker 6: comfortable with the knowledge that they need in the background
- 36:20Speaker 6: to really help with their patients kind of understanding what
- 36:24Speaker 6: are some common monitoring parameters or side effects or even
- 36:29Speaker 6: what kind of patient populations would each peptide be really
- 36:32Speaker 6: good for. And then the second module, which we're going
- 36:36Speaker 6: to be releasing, is kind of that implementation piece. So
- 36:39Speaker 6: exactly that, where can I do this if I'm just
- 36:42Speaker 6: a regular retail pharmacy? And your answer is going to
- 36:45Speaker 6: be yes there. There's Central Phil, which you could do
- 36:49Speaker 6: it coming from another 5083A pharmacy. We're also expecting these
- 36:54Speaker 6: peptides to be available from 503Bs as well, which is
- 36:57Speaker 6: another topic of discussion entirely, but we think the industry
- 37:02Speaker 6: will also move that way. And then kind of just
- 37:05Speaker 6: understanding how would you set that up in your pharmacy
- 37:09Speaker 6: and the tools to really be able to implement it
- 37:12Speaker 6: so you can start providing it to your patients. But
- 37:14Speaker 6: that first piece, the clinical education piece, I think right
- 37:18Speaker 6: now is the most important because you do need that
- 37:22Speaker 6: basis before you really bring them into your pharmacy. And
- 37:27Speaker 6: we still have a presale going on. So I think
- 37:32Speaker 6: I think I'm able to share with the podcasters out
- 37:34Speaker 6: there too, but we do have a discount code, peptide20
- 37:38Speaker 6: going on, I think until the 11th. So I'm not
- 37:40Speaker 6: sure what day this will actually go out, Austin, but
- 37:44Speaker 6: I'm sure we can also get it extended if we want.
- 37:47Speaker 6: But you can always reach out to us. I'm sure
- 37:49Speaker 6: we'll go over it at the end, but hello at atrium24.
- 37:51Speaker 2: Com.
- 37:54Speaker 6: If you have any interest in that or if you
- 37:56Speaker 6: want any additional information.
- 37:58Speaker 3: Our last clip comes from Understanding Basis. featuring Alan Sykes
- 38:03Speaker 3: at Sykes & Company. He talks about how basis builds
- 38:06Speaker 3: over time and what gain on a sale actually comes
- 38:10Speaker 3: down to in a pharmacy. Check it out. We've gotten
- 38:13Speaker 3: this question a lot, which is the concept of basis.
- 38:19Speaker 3: So Alan, give us an overview. What is basis for
- 38:24Speaker 3: owners and why is it important? Why does it matter?
- 38:28Speaker 3: What are some things to consider when it comes to BASIS?
- 38:32Speaker 7: Yeah, BASIS is a pretty simple topic, yet it can
- 38:35Speaker 7: be very complicated. But as an owner, it's essentially what
- 38:39Speaker 7: you have invested into the pharmacy itself. So if you
- 38:44Speaker 7: assume you have an S corporation, which is an entity
- 38:46Speaker 7: that passes through the profits and the losses of the
- 38:49Speaker 7: entity back to the shareholders in proportion of the shares
- 38:54Speaker 7: that they own, You obviously have made probably at some.
- 38:58Speaker 8: Point in time an initial investment. You may have loaned the.
- 39:04Speaker 7: Entity some monies over time that are actually owed to
- 39:08Speaker 7: you directly. That can also have an effect on your
- 39:12Speaker 7: income tax basis as well. You obviously have earnings and
- 39:18Speaker 7: distributions and losses potentially over a period of years. And essentially,
- 39:25Speaker 7: a basis is a running total of what you've invested,
- 39:29Speaker 7: what you've earned, what you've lost, net of the losses
- 39:36Speaker 7: that you've incurred, net of the distributions that you've taken out.
- 39:41Speaker 7: And then if money has been loaned to the business directly,
- 39:46Speaker 7: not indirectly by just signing a note as a guarantor,
- 39:50Speaker 7: but directly lending money to the entity, that adds to
- 39:54Speaker 7: that basis as well.
- 39:56Speaker 8: And then particularly with an S corporation.
- 39:59Speaker 7: And obviously when an entity is sold, that basis becomes
- 40:06Speaker 7: very important because your gain is the difference between what
- 40:10Speaker 7: you receive less that cumulative basis that you've had over
- 40:14Speaker 7: a period of years.
- 40:16Speaker 8: Pretty simple concept.
- 40:18Speaker 3: So if I'm buying a pharmacy, that step up in
- 40:22Speaker 3: basis is something that I'm going to be heavily considering, um,
- 40:27Speaker 3: with the, I guess with, you know, when it comes
- 40:30Speaker 3: to terms of the sale there, when I'm, when I'm
- 40:33Speaker 3: buying the pharmacy, because there are certain assets that I'm
- 40:35Speaker 3: going to get that step up in, in basis.
- 40:38Speaker 7: Well, obviously if, if you're, if you're the buyer, your
- 40:42Speaker 7: basis in the assets, if you're buying assets, is it
- 40:45Speaker 7: going to be what you pay for those assets? But
- 40:48Speaker 7: if I'm the seller, My basis in the entity as
- 40:52Speaker 7: a whole is going to be my cumulative money that I've, again, invested, earned,
- 40:59Speaker 7: less distributions I've pulled out, less losses, less direct loans
- 41:05Speaker 7: that I've had directly into the business.
- 41:08Speaker 8: So my basis on the entity's assets, the entity as
- 41:13Speaker 8: a whole, is just that. You as the buyer... will
- 41:18Speaker 8: get a stepped up.
- 41:20Speaker 7: Or a new basis for what you pay or either
- 41:23Speaker 7: the stock of that entity that you buy from me
- 41:27Speaker 7: or the individual assets if you're purchasing and cherry picking
- 41:34Speaker 7: on certain assets on the buying side.
- 42:01Speaker 4: Thank you.