Best Practices: Taproom Customer Service
In today's episode, we explore tips and strategies to provide great service to guests in your taproom. Andrew Coplon provides a run-down of the "30 Second Conversation" system, which is outlined below:
Welcome your guest to the taproom
Engage, ask questions, and offer friendly conversation
Guide your customer and offer direction on beer choices
Let your guest know what they are drinking when you bring their beer
Leave the guest feeling appreciated - thank you for coming!
The skinny
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