Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How a Mortgage Lender Cut Approval Time by 87 Percent
In this episode of The Operations Podcast, Lucas and Luna examine how a major mortgage lender slashed its average loan approval time from 30 days to just 4 days through a radical process overhaul. They break down the specific operational changes: replacing manual document handling with automated validation, redesigning the underwriting workflow from sequential to parallel, and using AI to triage low-risk applications. The episode also covers the challenges of regulatory compliance and exception handling, and what other service industries can learn from this transformation. A concrete…
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