838: The Unseen Levers of Customer Impact | Mike Taylor, CFO, Gusto
When Mike Taylor mentions the customer experience during our talk, his intent—unlike that of many of his CFOs peers—is not to boast of some vast reservoir of data from which customer insights are routinely being gleaned.
Instead, he brings this up to let us know that there are some things that finance still struggles to see and measure.
This is a startling admission from a finance leader who has already drawn our attention to his sharp lines of sight into the CFO role with the comment “Making certain that I am grounded in data is what has helped me to be a better CFO.”
Still, Taylor seems to…
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