#1 - Joe Wilson (bunq): GenAI Banking, Scaling Traps, and Structural Profitability
In this premiere episode of our new podcast series Think Like, we sit down with Joe Wilson, Chief Evangelist and former COO of bunq, to explore exactly that.
Under his leadership, bunq rewrote the rules to become Europe's second-largest neobank and the first EU neobank to reach structural profitability.
Joe pulls back the curtain, revealing his thoughts on questions such as:
“Is securing a job at bunq statistically harder than getting accepted into MIT?”
“What does it actually mean to be a GenAI-first bank (handling 97% of customer support with AI while maintaining a 90% satisfaction rate)?”…
The skinny
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