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Marketplace Provebs & Coffee With Ernie · Marketplace Proverbs and Coffee with Ernie-A Proverb Per Day Keeps Stinking Thinking At Bay

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  SPEAKER_00: The last time you jumped in with an answer,
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  SPEAKER_00: only to realize later that you didn't really fully understand the question,
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  SPEAKER_00: was embarrassing, wasn't it?
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  SPEAKER_00: Well, I've been there.
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  SPEAKER_00: In meetings,
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  SPEAKER_00: I've spoken too soon,
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  SPEAKER_00: offering solutions I thought were brilliant,
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  SPEAKER_00: until I realized I was solving the wrong problem.
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  SPEAKER_00: Today, we're in Proverbs 18, verse 13, because it's the 18th day of the month.
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  SPEAKER_00: Welcome to Marketplace Proverbs and Coffee with Ernie,
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  SPEAKER_00: where a proverb a day keeps stinking thinking at bay.
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  SPEAKER_00: I'm Ernie Lansford, and I'm your host.
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  SPEAKER_00: Each day,
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  SPEAKER_00: We open the book of Proverbs that matches the day of the month
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  SPEAKER_00: and ask what it's saying to us as marketplace leaders,
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  SPEAKER_00: coworkers, customer success masters, and occasionally influencers of culture.
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  SPEAKER_00: So grab your coffee or soda or whatever it is you drink.
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  SPEAKER_00: I just love coffee and I usually have a cup sitting right here next to the microphone.
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  SPEAKER_00: So let's reflect on today's proverb.
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  SPEAKER_00: It's chapter 18, verse 13 from the ESV, the English Standard Version.
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  SPEAKER_00: Quote, if one gives an answer before he hears, it is his folly and shame, end quote.
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  SPEAKER_00: I got to tell you, this proverb pulls no punches.
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  SPEAKER_00: Answering before listening is foolish.
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  SPEAKER_00: Been there, done that.
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  SPEAKER_00: And frankly, it leads to shame.
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  SPEAKER_00: There's no strategy in that.
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  SPEAKER_00: I've been there.
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  SPEAKER_00: And let's be frank.
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  SPEAKER_00: Our egos love to jump in.
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  SPEAKER_00: We aim to be perceived as intelligent, decisive, insightful, brilliant.
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  SPEAKER_00: Yeah.
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  SPEAKER_00: But insight doesn't come from interrupting.
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  SPEAKER_00: It comes from listening.
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  SPEAKER_00: I recall requesting an appointment.
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  SPEAKER_00: With the founder and chairperson and the CEO of a highly respected business in
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  SPEAKER_00: the musical instrument products and pro audio industry.
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  SPEAKER_00: Frankly, I was granted the opportunity to meet with them because of our previous relationships.
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  SPEAKER_00: Unfortunately, I did most of the talking with very little listening.
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  SPEAKER_00: And no probing to understand.
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  SPEAKER_00: I was a babbling fool.
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  SPEAKER_00: And looking back on that incident,
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  SPEAKER_00: I believe we could have had a mutual understanding to work together,
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  SPEAKER_00: but I blew it because I was proving I was a talker versus a listener,
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  SPEAKER_00: which implies an unwillingness to work as a team member.
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  SPEAKER_00: One of the most powerful lessons in listening before jumping in comes from John 8,
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  SPEAKER_00: the story of a woman caught in adultery.
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  SPEAKER_00: Now, the Pharisees and the crowd, they were ready to condemn, but Jesus slowed everything down.
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  SPEAKER_00: Quote, Let him who is without sin among you be the first to throw a stone.
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  SPEAKER_00: End quote.
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  SPEAKER_00: I guess that's where the old saying is,
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  SPEAKER_00: he who lives in glass houses shouldn't be throwing rocks.
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  SPEAKER_00: And one by one, they walked away.
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  SPEAKER_00: The older men first, because wisdom and humility often walk in hand.
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  SPEAKER_00: J.G.
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  SPEAKER_00: Bennett once said, quote,
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  SPEAKER_00: While we see others mainly in the light of their actions.
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  SPEAKER_00: And that's where misunderstanding begins.
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  SPEAKER_00: We excuse ourselves because we meant well.
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  SPEAKER_00: However, we often judge others for what they have done.
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  SPEAKER_00: Humility bridges the gap.
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  SPEAKER_00: Ego, edging God out, widens it.
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  SPEAKER_00: You know, we often discuss, especially in corporate KPI, key performance indicators.
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  SPEAKER_00: But I want to challenge you to think of KPIs a little different, a little deeper.
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  SPEAKER_00: What if it were called a key praise indicator?
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  SPEAKER_00: Or a kindest practice intentionality, intentionally indicator?
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  SPEAKER_00: Or keeping people inspired indicator?
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  SPEAKER_00: Track how often you listen without interrupting and praise without prompting
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  SPEAKER_00: and pause before reacting.
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  SPEAKER_00: That's a KPI that builds relationships and honors God.
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  SPEAKER_00: Today's customer success code, humility, seeks to understand before speaking.
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  SPEAKER_00: Ego speaks before listening.
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  SPEAKER_00: Here are four action points to put Proverbs 18, 13 into practice today.
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  SPEAKER_00: Action point number one, practice active listening.
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  SPEAKER_00: In your next conversation, refrain from interrupting.
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  SPEAKER_00: Instead, summarize what you heard before responding.
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  SPEAKER_00: Action point number two, pause before you react.
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  SPEAKER_00: When you feel that rush to correct or criticize yourself, Take a breath.
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  SPEAKER_00: Ask a clarifying question instead.
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  SPEAKER_00: Action point number three is give others the benefit of the doubt.
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  SPEAKER_00: When someone messes up, assume there's more to the story.
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  SPEAKER_00: Just ask a simple question.
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  SPEAKER_00: What was your thinking behind that decision?
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  SPEAKER_00: Action point number four, make humility your KPI.
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  SPEAKER_00: Track how often you listen well.
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  SPEAKER_00: And praise freely and respond thoughtfully.
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  SPEAKER_00: That could be your new metric.
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  SPEAKER_00: It truly could.
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  SPEAKER_00: Lord, help us slow down, me in particular.
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  SPEAKER_00: Give us hearts that listen and ears that don't rush to speak.
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  SPEAKER_00: Teach us, teach me, to lead with humility and respond with wisdom.
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  SPEAKER_00: May our work reflect your character, not our ego, in everything that we do.
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  SPEAKER_00: In Jesus' name, amen.
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  SPEAKER_00: Well,
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  SPEAKER_00: thank you for joining me for today's episode of Marketplace Proverbs and Coffee
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  SPEAKER_00: with Ernie.
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  SPEAKER_00: I'm here to share my real-life experience in marketplace leadership,
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  SPEAKER_00: what I call customer success mastery, using the book of Proverbs.
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  SPEAKER_00: I'm not teaching doctrines.
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  SPEAKER_00: But if you ever hear something that doesn't sound right,
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  SPEAKER_00: email me directly, ernie at ernie.coach.
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  SPEAKER_00: I welcome your input.
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  SPEAKER_00: I bless you today with the words from Numbers 6, 24 through 26.
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  SPEAKER_00: May the Lord bless you and protect you.
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  SPEAKER_00: May the Lord make His face shine on you and be gracious to you.
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  SPEAKER_00: May the Lord look with favor on you and give you peace.
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  SPEAKER_00: Remember, Success is temporal.
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  SPEAKER_00: Adding significance to others is infinite.
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  SPEAKER_00: I look forward to meeting with you again
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  SPEAKER_00: Marketplace Proverbs and Coffee with Ernie.