Latest / Handled It: The Supply Chain Podcast
Why Great Operators Don’t Always Make Great Leaders
Servant leadership is not soft leadership. In this episode of Handle It, Joe Perkins and Brent Hillabrand sit down with Ryan Tiller and Will Jones, President/CEO of Thompson Children & Family Focus and author, to unpack what servant leadership actually looks like inside real operations, distribution teams, and frontline environments. This conversation challenges the common mistake of promoting great operators into leadership roles without giving them the tools, mindset, or development they need to succeed.
From the “flight attendant flying the jet” analogy to daily huddles, floor check-ins…
The skinny
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