Latest / Bloomberg Intelligence / UEFA Votes to Boycott World Cup in Protest to FIFA Selloff
Transcript
- 0:02Speaker 1: Bloomberg Audio Studios, podcasts, radio news. You're listening to the
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- 0:23Speaker 2: Let's go back to the big headline that we were
- 0:25Speaker 2: just talking about UEFA members, and this is, of course,
- 0:29Speaker 2: the European body that governs football has agreed to boycott
- 0:33Speaker 2: the World Cup. There's a lot of conditions here, so
- 0:35Speaker 2: I want to bring in Randall Williams.
- 0:37Speaker 3: He is our global Business of sports reporter here.
- 0:40Speaker 4: In New York.
- 0:40Speaker 3: Randall, they had threatened to do this, to boycott the
- 0:43Speaker 3: World Cup.
- 0:43Speaker 2: And this is if FIFA moves ahead with spinning off
- 0:46Speaker 2: this commercial and media rights arm the way that the
- 0:50Speaker 2: PGA Tour has done with its businesses. Just walk us
- 0:53Speaker 2: through how significant this is.
- 0:55Speaker 5: It's huge.
- 0:55Speaker 4: So you think about the members of UEFA. It is
- 0:58Speaker 4: the world champion, Spain is one of the final four,
- 1:01Speaker 4: two three of the final four. And now that I
- 1:03Speaker 4: think about it, it is England, it is France, it
- 1:06Speaker 4: is Croatia, it is Portugal where Christiano Ronaldo plays and
- 1:10Speaker 4: so a lot of the superpowers in the global business
- 1:14Speaker 4: of football and the global sport of football are saying,
- 1:16Speaker 4: you did this and we're out. That strips the World
- 1:18Speaker 4: Cup of a lot of its popularity. And I do
- 1:21Speaker 4: think that in the matches that I went to, they
- 1:23Speaker 4: have a different culture than what we see in South
- 1:25Speaker 4: America that is more tribal in nature, and so I
- 1:29Speaker 4: think it's huge. It is a very very big deal
- 1:32Speaker 4: that UEFA is saying no, absolutely not. Now the next
- 1:36Speaker 4: question is what is CONCACAF going to do. And CONCACAFF
- 1:38Speaker 4: is over North America, Central America and the Caribbean. But
- 1:41Speaker 4: this is a huge deal.
- 1:43Speaker 6: So how radical is it for FIFA to propose selling
- 1:47Speaker 6: a steak in itself?
- 1:49Speaker 4: It's huge. I mean, look with the PGA Tour and
- 1:51Speaker 4: Live Golf comparison, the PGA Tour had to write some
- 1:54Speaker 4: things and Live Golf was exploiting some of maybe the
- 1:56Speaker 4: flaws previously in the PGA Tour. Now the PGA Tour
- 1:59Speaker 4: is writing is wrong. A lot of the players are happy.
- 2:02Speaker 4: There haven't been that many complaints on FIFA's side in
- 2:05Speaker 4: terms of how this tournament went. There are European nations
- 2:08Speaker 4: who weren't happy with it expanding the forty eight, but
- 2:10Speaker 4: now they're talking about going to sixty four. What does
- 2:12Speaker 4: that mean for those superpowered countries is that they play
- 2:15Speaker 4: more smaller teams and the group sty just get larger,
- 2:19Speaker 4: which you know, of course, we'll grow the money, but
- 2:21Speaker 4: it's growing the money that way the way that it's
- 2:23Speaker 4: supposed to happen. I'm not so sure. And that's what
- 2:25Speaker 4: UEFA is looking at this and saying, if we're going
- 2:27Speaker 4: to grow the business of soccer, in the business of football,
- 2:31Speaker 4: then we need to do it the right way, and
- 2:32Speaker 4: this is not the right way.
- 2:34Speaker 3: So the feud is escalating.
- 2:36Speaker 2: FIFA must have anticipated this, I mean, I can't imagine
- 2:39Speaker 2: that they didn't think UFA was going to blow up
- 2:41Speaker 2: in fury over this. What are you looking for in
- 2:44Speaker 2: terms of response from FIFA, how they navigate this well.
- 2:49Speaker 4: I would say UEFA and FIFA's relationship has long been strained.
- 2:52Speaker 4: They have always been going back and forth and this
- 2:55Speaker 4: was the last straw for UEFA And so at this point,
- 2:58Speaker 4: what I'm watching next is to see what Gianni Infantino does.
- 3:02Speaker 4: Like of course JP Morgan, who is running this deal
- 3:04Speaker 4: with Thrive Capital and Kushner. Of course they are the
- 3:08Speaker 4: recipients of this, They're the ones who are giving money.
- 3:10Speaker 4: And so this is on FIFA and Gianni to try
- 3:13Speaker 4: to get this thing across the finish line. But if
- 3:15Speaker 4: your superpowers, if England, France, Spain, Portugal, Croatia and so
- 3:19Speaker 4: many of them don't participate in the World Cup, is
- 3:22Speaker 4: anybody going to watch? Is that money that you're spending
- 3:25Speaker 4: that you could potentially be spending if they say we
- 3:27Speaker 4: don't want it?
- 3:28Speaker 5: Okay?
- 3:29Speaker 4: Now what you're going to do a World Cup with
- 3:32Speaker 4: a lot smaller nations? I just don't think that that
- 3:34Speaker 4: would be successful. Wow.
- 3:36Speaker 7: Interesting? All right? This is what I call.
- 3:37Speaker 2: Developing story, helping story, especially considering, like you said, three
- 3:43Speaker 2: out of the four countries that made it to the
- 3:45Speaker 2: finals were part of UEFA.
- 3:47Speaker 4: So the thought is that this money would be spent
- 3:49Speaker 4: to develop programs. But is this the right way to
- 3:53Speaker 4: do it? How many conversations did JP, Morgan and FIFA
- 3:57Speaker 4: have with other suitors? Did they go to private equity?
- 3:59Speaker 4: Did they have you know, billionaires who are interested in
- 4:02Speaker 4: this and not so sure? It looks like that, you know,
- 4:04Speaker 4: Bloomberg reported a couple of days ago, or maybe this
- 4:06Speaker 4: morning that this was already agreed to or where we're
- 4:09Speaker 4: talking about it long before the World Cup begins. And
- 4:12Speaker 4: that's a problem because for Uafoso stay with us.
- 4:16Speaker 3: More from Bloomberg Intelligence coming up after this.
- 4:22Speaker 1: You're listening to the Bloomberg Intelligence podcast. Catch us live
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- 4:36Speaker 2: Looking at the markets right now, we have green on
- 4:38Speaker 2: the screen in terms of equities, with the NAZAC leading
- 4:41Speaker 2: the way up two and a half percent. Within the NASAC,
- 4:44Speaker 2: one of the big decliners is Meta, although its losses
- 4:47Speaker 2: have been.
- 4:50Speaker 3: Moderating.
- 4:50Speaker 2: I guess that's the way to put it there. It's
- 4:52Speaker 2: down less than it was before. Meta currently down nine
- 4:54Speaker 2: percent right now. Investors not liking what they're hearing, So
- 4:58Speaker 2: let's bring in David Kirkpack, founder of Economy, also wrote
- 5:02Speaker 2: the book on the company formerly known as Facebook. His
- 5:05Speaker 2: book was The Facebook Effect, The Inside Story of the
- 5:07Speaker 2: Company that is Connecting the World. And David, you point
- 5:11Speaker 2: out that Meta disappointing investors not meeting financial expectations even
- 5:15Speaker 2: marshally is a major change because Mark Zuckerberg has run
- 5:20Speaker 2: this company to consistently and relentlessly top investor estimates.
- 5:24Speaker 3: What do you think is going on there?
- 5:26Speaker 7: Well, thanks so much for having me, Scarlett and Paul.
- 5:29Speaker 8: Well, we are in an extremely precarious time for any
- 5:34Speaker 8: of these tech giants, with the scale of capital investment
- 5:38Speaker 8: that they're throwing towards AI these days. And the precariousness
- 5:42Speaker 8: of the moment is compounded in the case of Meta
- 5:46Speaker 8: because among other things, they're being sued right and left
- 5:51Speaker 8: for many things, but especially for harming the mental health
- 5:55Speaker 8: of teenagers. I mean, it was interesting that among the
- 5:59Speaker 8: one analysis of these results yesterday was that if they
- 6:03Speaker 8: hadn't set aside to a zero point four billion for
- 6:06Speaker 8: legal contingencies, they would have made their earnings number, which
- 6:12Speaker 8: they missed. So that's a you know, two point four
- 6:16Speaker 8: billion for most companies would be a really serious problem
- 6:19Speaker 8: that you're expecting to pay that kind of money out
- 6:21Speaker 8: because of legal settlements for a company with sixty billion
- 6:25Speaker 8: in profits annually, that's not so huge, but it just
- 6:29Speaker 8: goes to underscore the complexity of this company's position in
- 6:32Speaker 8: society and business.
- 6:34Speaker 7: So did they continue to say.
- 6:37Speaker 8: They're going to spend one hundred and thirty to one
- 6:39Speaker 8: hundred and forty five billion on capital expenditures.
- 6:43Speaker 7: For data centers this year. So wow, So I can.
- 6:47Speaker 6: Say, yeah, David was injuring last night for investors the
- 6:50Speaker 6: comparison to comparent contrast of Microsoft with their results and
- 6:55Speaker 6: the stock trading up dramatically today fourteen to fifteen percent,
- 6:59Speaker 6: yet Meta down about nine.
- 7:02Speaker 3: What is metas ai strategy?
- 7:05Speaker 5: Do you think?
- 7:06Speaker 7: Oh?
- 7:06Speaker 8: That's a great question, and I think a lot of
- 7:09Speaker 8: analysts on the call with Zuckerberg yesterday would have liked
- 7:12Speaker 8: to have gotten an answer for that. I mean, for example,
- 7:16Speaker 8: recently Bloomberg broke the news that they were considering renting
- 7:20Speaker 8: out data center capacity to other companies like possibly Anthropic
- 7:24Speaker 8: or open Ai, which they haven't yet done, and he
- 7:26Speaker 8: didn't say anything about it on the earnings call yesterday.
- 7:31Speaker 8: If they did, that would be a good way of
- 7:33Speaker 8: monetizing these extraordinary capital expenditures.
- 7:37Speaker 7: So far as Zuckerberg keeps.
- 7:39Speaker 8: Making funny noises about Hi, we probably have enough uses
- 7:42Speaker 8: for this capacity ourselves.
- 7:46Speaker 7: That wasn't a clear answer.
- 7:48Speaker 8: They have begun charging money for a lot of things
- 7:51Speaker 8: they never charged for before, So you can now pay
- 7:53Speaker 8: fifty dollars a month and get access to a human
- 7:56Speaker 8: if you have problem with your Instagram. If you don't
- 7:59Speaker 8: pay fifty dollars a month's good.
- 8:00Speaker 7: Luck on that.
- 8:02Speaker 8: But the answer is I don't think they fully know,
- 8:06Speaker 8: because I think they're waiting to see how the whole
- 8:09Speaker 8: industry settles out. But I do think that Zuckerberg published
- 8:14Speaker 8: a very strident and optimistic op ed in the Wall
- 8:18Speaker 8: Street Journal this week's talking about he believes personal superintelligence
- 8:23Speaker 8: is going to be the transformative force in the world
- 8:28Speaker 8: and people have to have individual access to that, and
- 8:31Speaker 8: big companies can't be gatekeepers into that sort of capability.
- 8:36Speaker 8: So if you read between all these lines, I think
- 8:39Speaker 8: their strategy is they want to more or less compete
- 8:43Speaker 8: head to head with companies like open Ai and dropic
- 8:47Speaker 8: by using advertising to subsidize the offering of free AI
- 8:52Speaker 8: services that they believe ultimately will go to individuals all.
- 8:57Speaker 7: Over the world to enhance their lives.
- 8:59Speaker 8: That's a long term statement, but I think that would
- 9:02Speaker 8: be a summary of how Zuckerberg thinks about.
- 9:04Speaker 2: And does Zuckerberg and Meta have the track record for that?
- 9:08Speaker 2: I mean, it does selling ads very well, but does
- 9:10Speaker 2: it do other things just as well.
- 9:14Speaker 7: No.
- 9:15Speaker 8: In fact, it has never done anything well aside from
- 9:17Speaker 8: sell ads. It's never had a growing business of any
- 9:20Speaker 8: size that really wasn't ad based.
- 9:23Speaker 7: I mean, they had sixty and.
- 9:26Speaker 8: A half billion in revenue and fifty nine point three
- 9:29Speaker 8: billion of that was advertising this quarter. So, but ads
- 9:35Speaker 8: can be used to pay for a lot of things.
- 9:37Speaker 8: And I think that's what I was trying to say
- 9:39Speaker 8: before that. You know, we've seen open ai, for example,
- 9:42Speaker 8: talk about how we're going to try to become an
- 9:44Speaker 8: AD company. They can do that, and they are already
- 9:46Speaker 8: doing it a tiny bit, but really that's a really
- 9:50Speaker 8: hard transition for a company like that to make. It
- 9:53Speaker 8: is the easiest thing. Zuckerberg and Meta are the in
- 9:57Speaker 8: some ways the world's best advertising base company, and as
- 10:02Speaker 8: they grow in other areas, if they can continue to
- 10:06Speaker 8: use that or competence, it could be a tremendous asset
- 10:11Speaker 8: in expanding out in the AI arena. Right now, they're
- 10:15Speaker 8: just using AI to make the ads more seductive and
- 10:18Speaker 8: their services more addictive. And I mentioned when I sent
- 10:23Speaker 8: you a note earlier, I think it's highly ironic that
- 10:26Speaker 8: they're being sued for making young people's lives worse because.
- 10:30Speaker 7: Of the addictivity of their services.
- 10:32Speaker 8: And yet what they're spending all their AI money on
- 10:34Speaker 8: right now is making their.
- 10:35Speaker 7: Services in effect more addictive.
- 10:38Speaker 8: So they're paying all this money to make their services
- 10:41Speaker 8: do more of what they're being sued for in some
- 10:44Speaker 8: weirdly ironic way.
- 10:46Speaker 3: Stay with us. More from Bloomberg Intelligence coming up after this.
- 10:53Speaker 1: You're listening to the Bloomberg Intelligence podcast. Catch us live
- 10:57Speaker 1: weekdays at ten am Eastern on Apple, Coq and Android
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- 11:04Speaker 1: you get your podcasts, or watch us live on YouTube.
- 11:08Speaker 6: All right, let's switch gears. Get back to the market
- 11:10Speaker 6: here again. The SMP's up sixty points, the NASHDAK one
- 11:14Speaker 6: feigner ninety points two percent, and the Nasdaq one hundreds
- 11:16Speaker 6: up two point six percent, So a little bit of
- 11:17Speaker 6: a rebound for the tech names. More on earnings Front's Robinhood,
- 11:22Speaker 6: the digital health management firm, reported some numbers that beat estimates.
- 11:25Speaker 6: Stock trading down a little bit today. Not to worry,
- 11:28Speaker 6: we have the chief financial officer of robin Hood in
- 11:31Speaker 6: our studios. Ship Verman, CFO of Robinhood. Chap talked to
- 11:35Speaker 6: us about your quarter that you guys reported. What was
- 11:37Speaker 6: the message to the street these days about robin Hood.
- 11:40Speaker 5: Yeah, thanks for having me so. First record quarter, it
- 11:43Speaker 5: was our best quarter ever in terms of net deposits.
- 11:46Speaker 5: Customers trust us twenty two billion of their hard earned assets.
- 11:49Speaker 5: Really incredible to see. Second flow, the Financial Profile record
- 11:53Speaker 5: revenue one point three billion, up thirty two percent year
- 11:55Speaker 5: over year, so not just on the assets side, but
- 11:58Speaker 5: also the revenue. And third, we are launching a ton
- 12:01Speaker 5: of new products. We just hit thirteen businesses with one
- 12:04Speaker 5: hundred million of arr We had a two new ones
- 12:06Speaker 5: this year, our web product called Robinhood Legend and the
- 12:08Speaker 5: credit cards, so across the board. Really great engagement from
- 12:11Speaker 5: customers and translating into Financial Profile.
- 12:14Speaker 3: One of your existing businesses.
- 12:15Speaker 2: Crypto is not doing as well, and partly because of
- 12:18Speaker 2: the price action that we've seen in bitcoin and the
- 12:21Speaker 2: other digital coins. Overall, the crypto revenues beat, but they
- 12:25Speaker 2: were down about thirty eight percent year over year, and
- 12:27Speaker 2: weaker volumes may be an issue going forward.
- 12:31Speaker 3: What turns that around?
- 12:32Speaker 5: Yeah, so it's a great question. First, we are long
- 12:35Speaker 5: term bullish on crypto. We believe in the asset class
- 12:37Speaker 5: we believe it's here to stay. What are we focusing
- 12:39Speaker 5: on the infrastructure layer? And so a couple things that
- 12:42Speaker 5: we announced this quarter. The Robinhood Chain fastest chain ever
- 12:45Speaker 5: to hit one hundred million transactions. We also launched the
- 12:47Speaker 5: Robinhood Earned product. You can lend your crypto out on
- 12:49Speaker 5: stable coin and get seven percent, So the asset class
- 12:52Speaker 5: and the coins. It's great for customers you want to
- 12:54Speaker 5: provide access, it'll EBB and flow. I've been there eight years.
- 12:57Speaker 5: I've seen probably four different crypto winters. But if you
- 13:00Speaker 5: invest in the technology and you invest in the infrastructure,
- 13:02Speaker 5: we believe that's here to stay. And the Robinhood chain
- 13:04Speaker 5: was a great example of that.
- 13:06Speaker 6: H If what's a typical or who is a typical
- 13:08Speaker 6: Robinhood investor?
- 13:09Speaker 5: Maybe how has that changed?
- 13:10Speaker 7: Yeah?
- 13:11Speaker 5: Great question. So who is our meeting customers today? They
- 13:14Speaker 5: tend to be thirty five years old, they tend to
- 13:16Speaker 5: be married, tend to be educated, extra discretionary income relative
- 13:19Speaker 5: to the US Wiley distributed across the US, not just
- 13:22Speaker 5: a coastal product. One of two kids or a cat
- 13:25Speaker 5: or dog. That is our prototypical customer. What they're doing
- 13:29Speaker 5: is as they're getting wealthier, They're using Robinhood for more
- 13:31Speaker 5: and more of their products. So we announced robin Hood
- 13:33Speaker 5: Banking last year just at three billion deposits growing really,
- 13:37Speaker 5: really nicely. Our customers also stay to us. Hey, I
- 13:40Speaker 5: bank with Robinhood even before we were bank. That's how
- 13:42Speaker 5: they thought about it. And so as they're getting wealthier,
- 13:45Speaker 5: they want the same products. Everyone wants retirement assets, those
- 13:48Speaker 5: are now above thirty five billion. They want ETFs. We
- 13:51Speaker 5: just launched custodial accounts. I have a young daughter. She
- 13:53Speaker 5: has an account on Robinhood Trump accounts. We're now supporting
- 13:55Speaker 5: all of the children. And so when I joined eight
- 13:58Speaker 5: years ago, the average age was around twenty seven or
- 14:00Speaker 5: twenty eight. We are growing with our customers. They are
- 14:03Speaker 5: getting more wealthy, they're asking for more products, and so
- 14:06Speaker 5: we always start with what do our customers want, and
- 14:08Speaker 5: then we build it for them. And as you do that,
- 14:10Speaker 5: you start to see them consolidate more their wealth.
- 14:12Speaker 2: Okay, so that median and customer, you were just describing
- 14:15Speaker 2: what is their interest level towards prediction markets? And you know,
- 14:18Speaker 2: when I ask about this, I'm curious beyond sports the
- 14:21Speaker 2: World Cup. You know, what is their interest in trading
- 14:24Speaker 2: futures contracts or these event contracts on I don't know, GDP,
- 14:27Speaker 2: the FED, inflation, something other than sports.
- 14:30Speaker 5: Yeah, So we just announced yesterday that we now have
- 14:32Speaker 5: two million customers of use it event contracts, smaller relative
- 14:35Speaker 5: are to our twenty eight million dollar twenty eight million
- 14:37Speaker 5: customer base, but that was a million and a half
- 14:40Speaker 5: customers just a few weeks ago, so growing really nicely.
- 14:42Speaker 5: We are seeing customers use it for a wide variety
- 14:44Speaker 5: of things. So you mentioned economics, yesterday was Fedday. You
- 14:48Speaker 5: tend to see a lot of contracts around interest rates
- 14:50Speaker 5: when there's a cultural moment, so whether it was the
- 14:52Speaker 5: World Cup, Taylor Swift's wedding, things of those natures you
- 14:55Speaker 5: send to do it. Their elections are really popular. So
- 14:58Speaker 5: we're starting to see a lot, not just for the midterms,
- 14:59Speaker 5: what primaries. We think we are at the beginning of
- 15:02Speaker 5: prediction markets supercycle, that this could actually be bigger than
- 15:05Speaker 5: the equities market. The fun part is use cases are
- 15:08Speaker 5: coming up out of the woodwork. So an example I've
- 15:10Speaker 5: shared before is last winter we saw a lot of
- 15:12Speaker 5: customers trading weather contracts. We were trying to for what
- 15:14Speaker 5: they were doing. They were hedging their flights. They were
- 15:16Speaker 5: waiting for way to delays and they thought that be
- 15:18Speaker 5: another way. We also saw that in a certain state
- 15:21Speaker 5: they were using it during hurricane season. They were supplementing
- 15:23Speaker 5: their home insurance. Now customers won't explicitly saying I'm buying insurance,
- 15:27Speaker 5: but that they were starting to use. So there are
- 15:29Speaker 5: so many different use cases. There's no doubt sports has
- 15:31Speaker 5: found product market fit. But if you look overseas, actually
- 15:35Speaker 5: the majority of contracts are nonsports and it tends to
- 15:37Speaker 5: be cultural moments, lifestyle things of that nature. What we're
- 15:40Speaker 5: really excited is for how do we make our brokerage
- 15:42Speaker 5: product better. Say, for example, you have a view on Apple,
- 15:45Speaker 5: you can buy the equity, you can buy derivative or
- 15:49Speaker 5: in time you should be able to buy an event contract. Well,
- 15:51Speaker 5: Apple be earnings, how many iPhones where they ship? That's
- 15:53Speaker 5: where we think it's going. And so again sports is
- 15:56Speaker 5: a great use case, but there are a lot of
- 15:57Speaker 5: other areas that we're starting to see.
- 15:59Speaker 6: Is AI agentic trading? How's that impacting your business?
- 16:04Speaker 5: So we're at the forefront of we believe in AI
- 16:06Speaker 5: and so our urgentic products. We just announced about one
- 16:08Speaker 5: hundred thousand customers. It's really early. This first wave was
- 16:12Speaker 5: for customers who are AI native, so you have to
- 16:14Speaker 5: plug into your MCP and you have to your own
- 16:16Speaker 5: LMS such as Codex or clock Code. Even with that,
- 16:18Speaker 5: we still one hundred thousand customers to sign up. Where
- 16:21Speaker 5: we're going is we're going to make it more native
- 16:23Speaker 5: in the app. What does an agent actually do? All
- 16:25Speaker 5: it does it eb stracts away a pain point. Let's
- 16:28Speaker 5: say you're a customer and you have a view I
- 16:30Speaker 5: want to buy energy stocks. Okay, can you help me
- 16:32Speaker 5: do research on that. Great, here's a list of things
- 16:34Speaker 5: you could do. Now, can you help me actually execute
- 16:36Speaker 5: the trade. That's the next step. And so we're not
- 16:39Speaker 5: building agents just for the sake of agents, it's how
- 16:41Speaker 5: do you solve customer pain points. So we started with
- 16:44Speaker 5: the really techno native. Now we're going to make it
- 16:46Speaker 5: native in the app, and then going forward, we have
- 16:48Speaker 5: some really fun things that we're cooking. I don't want
- 16:50Speaker 5: to front on the products side, but we think across
- 16:52Speaker 5: all of our products, not just brokerage, payments, banking, credit card,
- 16:56Speaker 5: et cetera. There's a lot of things you could do.
- 16:58Speaker 2: I'm glad that you mentioned the Trump accounts, and I
- 16:59Speaker 2: just want to circle back to that momentarily because you
- 17:02Speaker 2: said that this is something that we're focused on bring
- 17:05Speaker 2: in customer retention, of course, and let's see this as
- 17:08Speaker 2: a driver of future growth. What's the timeline for a
- 17:11Speaker 2: meaningful contribution from the Trump accounts roll out?
- 17:13Speaker 5: Yeah, so it just start in early July, and the
- 17:15Speaker 5: uptick has been phenomenal. So some numbers we shared yesterday,
- 17:18Speaker 5: over seven million children have already signed up and about
- 17:20Speaker 5: one and a half billion of contributions have already been made,
- 17:22Speaker 5: So in the first three to four weeks of being live,
- 17:25Speaker 5: that is phenomenal. We are getting in balanced on so
- 17:28Speaker 5: many different use cases. So employers, for example, Robin Hood
- 17:30Speaker 5: said we will match any of our employees. Many other
- 17:33Speaker 5: employers have come out and said that, so we're building that.
- 17:35Speaker 5: Donors Michael Dell and Susan Dell have said they're going
- 17:38Speaker 5: to make a big donation, so we're building that. We
- 17:40Speaker 5: think this will be one of the most powerful ways
- 17:42Speaker 5: to help children grow their wealth. The US stock market,
- 17:45Speaker 5: as you guys will know, is the greatest creator of
- 17:47Speaker 5: human wealth and history. Getting customers to start early is
- 17:50Speaker 5: so impactful.
- 17:52Speaker 3: Stay with us.
- 17:53Speaker 1: More from Bloomberg Intelligence coming up after this to the
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- 18:13Speaker 6: Red Brown Joints to hear. A consumer reporter for Bloomberg News,
- 18:16Speaker 6: Hey covers all these consumer companies talk to us about Starbucks.
- 18:19Speaker 5: Read what did you see? What did you hear?
- 18:21Speaker 6: With their earnings?
- 18:23Speaker 9: Yeah, I mean, I think Starbucks is a story of
- 18:24Speaker 9: just sort of continuing on this turnaround plan and it
- 18:26Speaker 9: seems to be really gaining some momentum. Now we've seen
- 18:29Speaker 9: a couple of quarters now of them out performing on
- 18:33Speaker 9: the top line and profits are going to start growing.
- 18:36Speaker 9: Is the idea, you know, of off the back of it.
- 18:38Speaker 9: So there was a lot of skepticism I think around
- 18:41Speaker 9: this turnaround plan. It's just you know, moving this behemoth
- 18:43Speaker 9: that is Starbucks. But some of the changes that they're making,
- 18:47Speaker 9: which is kind of really focusing in on kind of
- 18:49Speaker 9: you know, making their their product more valuable for customers,
- 18:52Speaker 9: especially when they're feeling this pinch, does seem to be resonating. So, yeah,
- 18:56Speaker 9: it seems like it's kind of full steam ahead for
- 18:58Speaker 9: Brian Nickel and Starbucks the moment.
- 19:00Speaker 6: It's interesting because I'll see, you know, when I come
- 19:02Speaker 6: up to my Starbucks, the drive through line is crazy long,
- 19:06Speaker 6: you know, and people they gotta be waiting. I think
- 19:08Speaker 6: for like, I don't know, ten fifteen minutes, I walk
- 19:10Speaker 6: into Storre, there's only like a handful of people in there.
- 19:12Speaker 6: It's crazy how the experience has changed since you know,
- 19:15Speaker 6: the last twenty twenty five.
- 19:16Speaker 9: Years with this yeah company, absolutely, and I think that's
- 19:19Speaker 9: kind of part of what they are kind of navigating,
- 19:22Speaker 9: is like the different ways that people consume coffee, you know,
- 19:24Speaker 9: like Starbucks needs to be able to do it across
- 19:26Speaker 9: all of the different platforms. And I think that's also
- 19:28Speaker 9: where they've made a lot of investments. I think we
- 19:29Speaker 9: just heard Brian nicol talking about how, you know, even
- 19:32Speaker 9: into shaving seconds off, you know, they do so you know,
- 19:36Speaker 9: probably millions and millions of transactions a day, like it
- 19:39Speaker 9: equates to a better experience for everybody. But look, they're
- 19:41Speaker 9: they're investing kind of across the board, across all of
- 19:43Speaker 9: their different channels, be it drive through, so they're definitely
- 19:46Speaker 9: trying to make some technology improvements there. You heard them
- 19:48Speaker 9: talk about about the staffing and stores things like that
- 19:51Speaker 9: that also kind of improves the experience. And then also
- 19:53Speaker 9: they're digital, they're trying to kind of find ways that
- 19:55Speaker 9: the digital experience is still quite seamless for people as well,
- 19:58Speaker 9: so they're not waiting for those drinks because these people
- 20:00Speaker 9: are obviously in a rush, just like the drive through line.
- 20:02Speaker 6: Yeah, and I would say again, just about my experience
- 20:06Speaker 6: at my local Starbucks, ninety five percent of the in
- 20:10Speaker 6: store orders are picked up.
- 20:12Speaker 7: Yeah, digital.
- 20:13Speaker 6: I'm the lone dude who goes up to the cashier
- 20:16Speaker 6: and actually orders it directly from the barista. And they're
- 20:19Speaker 6: kind of like a little shocked when they look up
- 20:20Speaker 6: and there's actually a person standing there.
- 20:22Speaker 3: Yeah, an old dude, yes, but with great hair.
- 20:24Speaker 5: But that's just the way it is.
- 20:26Speaker 6: And I think they've it's gotten so much better, I
- 20:28Speaker 6: think over time.
- 20:29Speaker 9: Yeah, yeah, I mean they have to be able to
- 20:31Speaker 9: do it all right, like they they It has changed
- 20:35Speaker 9: a lot, obviously, and they've been probably like a big
- 20:37Speaker 9: part of that change, you know. I think like Starbucks
- 20:39Speaker 9: has done a lot in the past to like kind
- 20:41Speaker 9: of train consumers like this is how you consume coffee
- 20:44Speaker 9: to some extent, but they're they're making the investments where
- 20:48Speaker 9: it matters right now to make sure that no matter
- 20:50Speaker 9: how you come in, if you are wanting to have
- 20:52Speaker 9: a chow with the barista, you know, they've done this
- 20:53Speaker 9: whole Green Apron program and training those people to even
- 20:56Speaker 9: be more kind of welcoming and smiling the cups on
- 20:59Speaker 9: the names on the cup, things like that. Like you know, again,
- 21:02Speaker 9: it's like all these sort of like marginal things. It's
- 21:04Speaker 9: sort of one of the opposite of a death by
- 21:06Speaker 9: a thousand cuts, is right, success five thousand cuts. That's
- 21:09Speaker 9: kind of this approach for something like this size. It
- 21:11Speaker 9: kind of requires that sort of intention to be looking
- 21:14Speaker 9: at every aspect of the business and making sure that
- 21:16Speaker 9: it's just it's it's what the customers needs.
- 21:18Speaker 6: Go from coffee to Burrito's Chipotle, they also raise their guidance.
- 21:23Speaker 6: I'm a big fan of the Chipotle I on Third
- 21:25Speaker 6: Avenue me too. What's going on at Chipotle.
- 21:28Speaker 9: Chipotle is kind of a similar story in a lot
- 21:30Speaker 9: of ways, which is interesting because like obviously Brian Nickel
- 21:32Speaker 9: had so much success there, but they're kind of instituting
- 21:35Speaker 9: a lot of similar they're kind of following the playbook
- 21:38Speaker 9: of Starbucks to some extent. You know, they're trying to
- 21:40Speaker 9: get their stores faster with a lot of these upgrades.
- 21:43Speaker 5: It's more back of the house with Chipotle.
- 21:45Speaker 9: They're making sure that their kitchens are kind of upgraded
- 21:47Speaker 9: and able to make sure that if you come in
- 21:48Speaker 9: and you want the whatever the lto is of the moment,
- 21:51Speaker 9: it's there. But they're also doing things similar to Starbucks,
- 21:55Speaker 9: which is expanding the menu and and trying to get
- 21:57Speaker 9: people coming in in different parts of the day, but
- 22:00Speaker 9: doing it in a way that is gonna, you know,
- 22:02Speaker 9: still fit with how people are feeling their budgets kind
- 22:06Speaker 9: of shrinking at the moment. So one of the things
- 22:07Speaker 9: that start excuse me Chipotle is having a lot of
- 22:09Speaker 9: success with is these these protein cups. It's just a
- 22:12Speaker 9: cup of chicken or steak or what have you, But
- 22:15Speaker 9: it's helping them do two things. First of all, it's
- 22:17Speaker 9: helping people just come in at different parts of the day.
- 22:20Speaker 9: They say that, you know, during the call, they kind
- 22:22Speaker 9: of made this point that it's not it's not sacrificing
- 22:25Speaker 9: your usual lunch. It's maybe now you're coming in at
- 22:27Speaker 9: two o'clock when you kind of need a little extra boost.
- 22:29Speaker 9: Similar things at Starbucks trying to push some of these
- 22:31Speaker 9: lighter drinks to try to expand the occasions. But also
- 22:34Speaker 9: for Chipotle, they say it's it's actually driving people to
- 22:36Speaker 9: like add more to their meal, so you know, maybe
- 22:39Speaker 9: I'll get the extra scoop of chicken as well. I'm
- 22:40Speaker 9: trying to hit my protein goals. So some of those
- 22:42Speaker 9: things right, like, those things are important to people right now.
- 22:45Speaker 9: And yeah, so Chipotle kind of following the sort of
- 22:49Speaker 9: Starbucks the Starbucks playbook here.
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