Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
An #IA40 recognized app that is focusing on making agents experts on day one - Interview with Brittany Bell of Cresta
Today’s interview is with Brittany Bell, a Customer Success Manager at Cresta AI, which provides contact center agents real-time suggestions and coaching, whether in an individual call or chat session, to help them deliver the best outcomes. Brittany joined me to talk about why she made the switch from BPO to vendor side, the emerging landscape of the agent experience, the importance of live channels, ‘Experts on Day One’, contact centre churn and how Cresta’s technology works.
This interview follows on from my recent interview – CX, loyalty and retention – Lessons from diverse industries –…
The skinny
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