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Episode #11-The Wonder and Worry of AI: Why People React So Differently · AI'm Just Trying My Best

• 0:05
  SPEAKER_02: Another episode of AI Just Trying My Best.
• 0:09
  SPEAKER_02: As always, I am accompanied by my friend and business partner, Chevelle Bedra.
• 0:14
  SPEAKER_02: Chivelle, how are you today?
• 0:16
  SPEAKER_01: I'm doing great.
• 0:17
  SPEAKER_01: Thanks for asking.
• 0:18
  SPEAKER_01: It's a good week.
• 0:19
  SPEAKER_01: Living the cool.
• 0:21
  SPEAKER_02: Some more corporate cooler talk.
• 0:24
  SPEAKER_02: Everyone's just living the dream, right?
• 0:26
  SPEAKER_02: I try to remove that from my vocabulary when I quit my corporate job.
• 0:30
  SPEAKER_01: I I try, but it has a strong hold on me.
• 0:34
  SPEAKER_01: It's worse when you use some of the words on your kids or in a social setting.
• 0:39
  SPEAKER_01: You're like, well, let's just circle back to that.
• 0:41
  SPEAKER_01: And you're like, what the hell?
• 0:43
  SPEAKER_02: You don't want to punch yourself in the face for saying that.
• 0:46
  SPEAKER_02: The other day, other day my son's like, Yeah, I want to play Fortnite.
• 0:49
  SPEAKER_02: And I said, Not until your room's clean.
• 0:52
  SPEAKER_02: And you started arguing with me.
• 0:54
  SPEAKER_02: And I was like, you know what?
• 0:55
  SPEAKER_02: Clean your room, and then we can circle back to this discussion.
• 0:58
  SPEAKER_02: And then instant fist to my own face for having to bring that type of crap into my household.
• 1:03
  SPEAKER_00: That's funny.
• 1:04
  SPEAKER_00: I was always, I'm never gonna be one of them, and you so quickly become one of them.
• 1:10
  SPEAKER_00: There's so hope to get out of it.
• 1:13
  SPEAKER_02: I'm trying every day to break that cycle.
• 1:16
  SPEAKER_02: But speaking of breaking cycles and trying to change things, I'm excited to talk to you today about our current topic, which is as always AI, but more so like the wonder and the worry behind it.
• 1:28
  SPEAKER_02: As you've probably seen, you can't click on a TV station, you can't click on the social media, you can't click on anything without seeing AI is going to destroy humans, right?
• 1:40
  SPEAKER_02: And then you might get a sliver of well, you know what also AI also helped navigate a busy intersection for a blind person.
• 1:48
  SPEAKER_02: But that doesn't necessarily get the attention of doom and gloom, Terminator, robots destroying data centers polluting, right?
• 1:58
  SPEAKER_02: So interested to talk to you a little bit today about why people are reacting so differently to AI.
• 2:03
  SPEAKER_01: Yeah, it's a it's a good topic because you do see the broad broad spectrum where most people either love it or there's a lot of people that hate it.
• 2:13
  SPEAKER_01: And so it's interesting when you think about how people are feeling about it, and you put that into an organization.
• 2:20
  SPEAKER_01: How does a leader, somebody that's trying to drive adoption, how do you handle that?
• 2:24
  SPEAKER_01: It's not like you're trying to teach somebody Excel.
• 2:27
  SPEAKER_01: That's pretty non-emotional, pretty straightforward.
• 2:30
  SPEAKER_01: But with AI, you're you're people are thinking about their livelihoods and societal impacts, and how is this going to impact my children in the future?
• 2:41
  SPEAKER_01: But then also, how do I use it?
• 2:43
  SPEAKER_01: How do I get the most out of it?
• 2:45
  SPEAKER_01: I'm getting a lot of pressure to use it.
• 2:47
  SPEAKER_01: What does this mean?
• 2:48
  SPEAKER_01: There's so much that's throwing at people, and then you read the news or watch the news, and you hear all watch Saturday Night Live.
• 2:57
  SPEAKER_01: There's all of these things just kind of getting thrown at people.
• 3:00
  SPEAKER_01: And so it's natural that people are feeling a lot of different ways about it.
• 3:05
  SPEAKER_01: And there's a lot of research that's supporting that as well.
• 3:08
  SPEAKER_01: There's kind of where that wonder and worry comes from is there was actually a research report which we can link to, but you need people are worried, but they also do have a lot of wonder.
• 3:19
  SPEAKER_01: And and how do you balance that healthily?
• 3:22
  SPEAKER_01: Healthily?
• 3:22
  SPEAKER_01: Is that a corporate word?
• 3:24
  SPEAKER_02: That is another word that we we use and we punch each other in the face when we use it healthily.
• 3:29
  SPEAKER_01: It's a it's a Chevelle word we just make up because it sounds right, and I don't know what else to say.
• 3:35
  SPEAKER_00: But yeah, so people think that about it, but people are also excited about it.
• 3:38
  SPEAKER_02: So yeah, and why is this sparking such a strong emotional reaction in people?
• 3:45
  SPEAKER_02: Why are why are we seeing such a heavily charged reaction when people start talking about AI?
• 3:52
  SPEAKER_02: And you mentioned there's a lot of uncertainty when people hear it because they think of it's gonna replace my job.
• 4:01
  SPEAKER_02: Am I gonna get a job and be hireable if I don't know how to use it?
• 4:05
  SPEAKER_02: Right?
• 4:06
  SPEAKER_02: As we look at different generational gaps, Gen Z is probably gonna be a little bit more adaptable to utilizing and adopting AI than your boomer generation, even your Gen X generation.
• 4:18
  SPEAKER_02: I feel like our millennials have been throwing everything in the kitchen sink at our 40 to 46 years on this planet, where you're constantly having to adapt, you're constantly having to pivot.
• 4:29
  SPEAKER_02: But this, for whatever reason, seems so much more polarizing than things that we've experienced in the past.
• 4:35
  SPEAKER_02: Why do you think it's sparking such a strong emotion?
• 4:38
  SPEAKER_01: People, I found, have such a deep sense of who they are through the work that they do.
• 4:45
  SPEAKER_01: That's that's such a core part of your identity.
• 4:48
  SPEAKER_01: Think about when you go and you're meeting somebody.
• 4:50
  SPEAKER_01: What's one of the first questions, if not the first question that you ask somebody is, oh, what do you do?
• 4:55
  SPEAKER_01: The work that we do is such a significant part of our who we are.
• 5:00
  SPEAKER_01: And AI is maybe to a lot of people challenging that a little bit or causing folks to wonder, will that look different?
• 5:10
  SPEAKER_01: And I think that's driving a lot of the fear is what I do today, is it gonna look different?
• 5:16
  SPEAKER_01: How is this gonna impact?
• 5:17
  SPEAKER_01: And and that causes a lot of a bit of angst in in people.
• 5:21
  SPEAKER_01: Again, we've had a lot of technologies in the past before, but when we got cell phones, we weren't like, oh my gosh, cell phones are gonna replace humans.
• 5:28
  SPEAKER_01: It's not it can't.
• 5:30
  SPEAKER_01: So this is the first technology I think that was at least in our generation, right?
• 5:36
  SPEAKER_01: That's been able to kind of replace people, or so people think it can and it won't, but people have that that fear, and that's what they're hearing a lot of times.
• 5:47
  SPEAKER_01: So it's it's causing a lot of of that worry, and that's not healthy in any way.
• 5:53
  SPEAKER_02: No, it's not healthy at all, and it's also not healthy to identify your self-worth based in job titles or what you do, right?
• 6:00
  SPEAKER_02: But we're human and we're we're programmed to to be able to express a sort of gratitude and excitement about being able to tell people what we do, right?
• 6:13
  SPEAKER_02: Unless that excitement is built around what do you do?
• 6:16
  SPEAKER_02: I build data centers.
• 6:17
  SPEAKER_02: You're probably not going to get the warm and fuzzies after that, right?
• 6:21
  SPEAKER_02: But it is an it is a very emotional charge, and I think a lot of that is just due to a little bit of uneducation when it comes to understanding what the values of AI is.
• 6:32
  SPEAKER_02: I don't think social media, I don't think marketing is really geared towards positivity in this case.
• 6:37
  SPEAKER_02: I think there's a lot more likes and a lot more comments when you talk about the negative, just like in anything.
• 6:43
  SPEAKER_02: People are gonna click on doom and gloom over sunshine and rainbows any day.
• 6:48
  SPEAKER_02: So, what is it that we can do as leaders that are trying to drive these products, trying to drive adoption, trying to create and utilize tools to better humanity, to ease people's jobs, to ease people's minds when it's just constant negativity?
• 7:06
  SPEAKER_01: Yeah, and there is a lot of negativity.
• 7:08
  SPEAKER_01: And I'm an eternal optimist, and so I tend to skew towards the positive of things, but I think there should be a little bit of skepticism, but I think we're completely of not acknowledging enough the positive impacts that this technology will have, and not that it's all sunshine and rainbows and needs to be, but I think it really fear also is not helping.
• 7:31
  SPEAKER_01: And so people are hearing these these tidbits in the the news and you through their friends and things like that.
• 7:37
  SPEAKER_01: And so they grasp onto the negative, they grasp onto the fear.
• 7:40
  SPEAKER_01: And if they don't know themselves what is actually happening, what the capabilities are, that is is is very counterproductive.
• 7:50
  SPEAKER_01: And so I think as a leader, it's really important that you balance that wonder and worry in your organization.
• 7:59
  SPEAKER_01: And and it's interesting, right?
• 8:01
  SPEAKER_01: Because think of Teslas.
• 8:03
  SPEAKER_01: So everybody, Tesla is a very polarizing product.
• 8:06
  SPEAKER_01: People are either love it or hate it.
• 8:09
  SPEAKER_01: You only hear about when something goes bad with a Tesla, right?
• 8:14
  SPEAKER_01: Think about the news headlines.
• 8:15
  SPEAKER_01: Oh, this Tesla got in an accident and blew up.
• 8:18
  SPEAKER_01: Okay, but how many cars, like traditional cars, were on the road that day?
• 8:23
  SPEAKER_01: And how many lives did a Tesla save that day?
• 8:28
  SPEAKER_01: I I was at a meeting, I was doing a speaking gig someplace, and this guy was talking about his Tesla, and he's he got very heat passionate about defending his Tesla to somebody.
• 8:37
  SPEAKER_01: And he's like, the Tesla saved my life.
• 8:40
  SPEAKER_01: A car ran out in front of me.
• 8:41
  SPEAKER_01: I not I would not have seen that that car, it saved my life.
• 8:45
  SPEAKER_01: And it was a like aha moment for me because I'm like, oh my God, I never thought about Teslas like saving lives because you only hear about Teslas like when the battery explodes or something like that.
• 8:55
  SPEAKER_01: And so I think with AI as a as a leader and organization, what I'm getting to is we need to talk about those positive stories as well.
• 9:02
  SPEAKER_01: So that way we create a lot of healthy wonder to balance some of that fear and worry that people are doing because fear will get you stuck, it will create an environment that's not productive to any anybody.
• 9:14
  SPEAKER_01: But then you still need a little bit, right?
• 9:16
  SPEAKER_01: You still need to have some fear and skepticism.
• 9:19
  SPEAKER_01: It's just that delicate balance.
• 9:22
  SPEAKER_02: Yeah.
• 9:23
  SPEAKER_02: And to kind of go off of what you just said, people only want to see the negative, right?
• 9:29
  SPEAKER_02: Because that is more attractive than something that saves lives because it's a bigger story.
• 9:35
  SPEAKER_02: So to your case, like yeah, Tesla only gets reported on when the car self-driving feature drives into another car, or I think it was the the head coach of the 49ers had a vehicle accident while driving a Tesla while it was on auto auto drive, right?
• 9:52
  SPEAKER_02: And you hear those one because he's the head coach of the 49ers, but two, it failed, and people love to hate on failure, and that's what we're seeing, right?
• 10:01
  SPEAKER_02: You get more attraction through the failure of something than you do the positivity.
• 10:07
  SPEAKER_02: But what's also kind of funny, too, because we talk about AI and and people's opinion of it.
• 10:13
  SPEAKER_02: Just the other day, I was talking to uh a coach on my son's football team, and he mentioned, Oh, I just took this data and threw it in the chat GTP and got the outcome.
• 10:24
  SPEAKER_02: And it's I kind of I kind of was like, Yeah, kudos to you for utilizing it in a way to help run your football team.
• 10:31
  SPEAKER_02: However, how accurate did you just how accurate is the outcome that you just put?
• 10:37
  SPEAKER_02: So the nerd side of me is well, what what prompt did you use to get this?
• 10:41
  SPEAKER_02: Right?
• 10:41
  SPEAKER_02: And dude didn't know what a prompt was, he just copied and pasted the data into it, right?
• 10:46
  SPEAKER_02: So so I think there's also a flex when it comes to people acting as if they're smarter than the average person by utilizing AI.
• 10:56
  SPEAKER_02: However, the people that are in it every day scratch their heads and say, Well, how did you come to that conclusion?
• 11:02
  SPEAKER_02: Because we know that it's a tool, it's not necessarily factual.
• 11:05
  SPEAKER_02: You got to go through the process a couple of times to get that clean data.
• 11:10
  SPEAKER_02: So when did you start realizing that people were acting to AI differently, whether it was in a social setting, professional setting, and and how do you navigate those conversations?
• 11:20
  SPEAKER_01: It's evolved.
• 11:21
  SPEAKER_01: So when AI first came out, I think people were mostly excited about it.
• 11:27
  SPEAKER_01: And wow, this is cool.
• 11:29
  SPEAKER_01: This look what this can do.
• 11:31
  SPEAKER_01: This could create a vanilla ice wrap to explain my strategy.
• 11:37
  SPEAKER_01: So people are excited about it.
• 11:39
  SPEAKER_01: But as time goes on, I think the the narrative has changed a bit.
• 11:42
  SPEAKER_01: Again, fear is a bit taking hold.
• 11:44
  SPEAKER_01: I don't think the executives of these hyperscalers, these AI companies, are helping themselves in any which way.
• 11:50
  SPEAKER_01: They they keep kind of contradicting themselves, which in and of itself creates fear.
• 11:56
  SPEAKER_01: Why should I believe you?
• 11:57
  SPEAKER_01: You just told us last week that AI is gonna take everybody's jobs.
• 12:02
  SPEAKER_01: Now you're saying it's gonna create jobs.
• 12:04
  SPEAKER_01: Oh, you last week you said that AI is completely safe.
• 12:08
  SPEAKER_01: Now you're saying you need us to be regulated to save us from ourselves.
• 12:14
  SPEAKER_01: So it's there's a lot of that going on that I think is has really shaped how people are feeling about it as well.
• 12:20
  SPEAKER_01: But what's interesting is that the research shows that the more you use AI, you get less worried overall, but your worries get more specific.
• 12:31
  SPEAKER_01: So to your point, Adam, before you started using AI and becoming an expert in it, you were probably like, oh, this is cool.
• 12:40
  SPEAKER_01: I can like it.
• 12:41
  SPEAKER_01: And then you're like, oh, but this might be bad.
• 12:42
  SPEAKER_01: Is this gonna take my job?
• 12:44
  SPEAKER_01: Is this gonna take my friends' jobs?
• 12:47
  SPEAKER_01: This general fear.
• 12:48
  SPEAKER_01: Is it gonna wake up and be standing over me one day and try to go into ninja mode?
• 12:53
  SPEAKER_01: But then now that you're learning more about it, you're using it more, your capabilities, now your fear is more targeted on, hey, did you use the right prompt?
• 13:02
  SPEAKER_01: Are you giving it the right context?
• 13:04
  SPEAKER_01: Is it giving you the right answers?
• 13:06
  SPEAKER_01: So, what folks are finding is that it's not just general worry, which is not, again, not productive and not founded, but well-placed worry almost as you start to use it more because you start to understand, yeah, it's probably it's not going to take my job, but it can cause me a lot of headache if I don't use it correctly.
• 13:24
  SPEAKER_01: So I think that's interesting that you see a lot of people that use AI.
• 13:28
  SPEAKER_01: I've been saying AI is not taking jobs, and people get mad at me for saying that.
• 13:32
  SPEAKER_01: They think I'm just again being sunshine roses.
• 13:34
  SPEAKER_01: Remember that one presentation we were at?
• 13:36
  SPEAKER_01: We were at some networking group and it was about to turn into I don't know, like a cage match where people were talking about is AI gonna replace jobs around.
• 13:46
  SPEAKER_01: I said, I don't think so.
• 13:47
  SPEAKER_01: I think it's gonna shuffle things and some jobs will be lost, but I think overall I've seen more jobs created from AI so far than replaced.
• 13:56
  SPEAKER_02: So yeah, and that was a heated discussion.
• 13:58
  SPEAKER_02: I remember the the energy in that room went very, very, very thick, right?
• 14:03
  SPEAKER_02: A couple chairs being tossed, right?
• 14:04
  SPEAKER_02: WWE broke out.
• 14:06
  SPEAKER_02: I'm just playing it was a safe environment for all that are wondering.
• 14:09
  SPEAKER_02: But yeah, it did get a little heated.
• 14:11
  SPEAKER_02: The energy did shift because some people were thinking AI isn't going to replace jobs, others were saying it were.
• 14:18
  SPEAKER_02: Others seem to have testimonials of family members getting laid off due to restructuring that was caused by AI.
• 14:24
  SPEAKER_02: But companies have always restructured, right?
• 14:27
  SPEAKER_02: It goes business is a big bell curve, it goes up and it goes down, right?
• 14:31
  SPEAKER_02: And companies in my career have always restructured and laid folks off, and then always hired folks and then laid them off and then hired.
• 14:39
  SPEAKER_02: It's just kind of the nature of the business.
• 14:41
  SPEAKER_02: So will AI play into that?
• 14:43
  SPEAKER_02: Possibly, but not to the degree that is my lost my job strictly because an AI or our company created an agent and replaced me.
• 14:52
  SPEAKER_02: Could it?
• 14:53
  SPEAKER_02: Yes.
• 14:55
  SPEAKER_02: But I think that is easier to sell and get clicks and and get subscriptions with the negativity of why you should be fearful versus the opposite of being excited and embracing new technology.
• 15:09
  SPEAKER_02: And I think this is something too, right?
• 15:11
  SPEAKER_02: It was always that fear of we we experienced it during Y2K.
• 15:15
  SPEAKER_02: They said once that clock strike, computers are all gonna shut down and we were gonna lose electricity and the grid, and it was gonna be complete power outage.
• 15:23
  SPEAKER_02: And what happened?
• 15:25
  SPEAKER_02: Nothing, right?
• 15:26
  SPEAKER_02: And I'm sure there were similarities when we moved from horse and buggy to the automobile or from the VHS to the DVD player, right?
• 15:33
  SPEAKER_02: There's always these uncertainties.
• 15:35
  SPEAKER_02: Now, is that at the same size of AI being involved?
• 15:38
  SPEAKER_02: No, but I think that there's always fear with change, and that is something as leaders and individuals that are change experts need to understand and and help cope with hey, we're gonna be okay and we're gonna utilize it to our advantage.
• 15:52
  SPEAKER_01: Yeah.
• 15:53
  SPEAKER_01: And I think kind of going back to that example of that meeting that we were at where there was the cage match, the the people that were saying that AI was gonna replace the jobs, I they were probably the least proficient in AI in the room.
• 16:07
  SPEAKER_01: The people that were using it were the ones that were like, maybe you lose a few jobs, but you're probably gonna gain some better jobs.
• 16:14
  SPEAKER_01: So I think that's where just generally, in the absence of knowledge and the absence of experience, you create this own narrative in your mind.
• 16:24
  SPEAKER_01: And oftentimes, just because from a biological perspective, I'm not a doctor or anything, but like you're you're kind of trained and conditioned to protect yourselves.
• 16:33
  SPEAKER_01: So you're immediately going to think of the worst if you don't have something telling you otherwise.
• 16:37
  SPEAKER_01: And so that's why it's really important that you just start to use these tools, feel it out for yourself, because otherwise you are gonna believe everything you hear because you don't know, you don't know better, you don't know otherwise.
• 16:46
  SPEAKER_01: And so I think from an adaptation perspective from organizations, and something a leader can do is just make sure that you're talking about these things openly and transparently, but then you're also encouraging folks to like, hey, just try it, just use it, let's figure it out.
• 17:01
  SPEAKER_01: We're gonna figure it out together.
• 17:03
  SPEAKER_01: I appreciate your feedback, but just let's take one step at a time.
• 17:07
  SPEAKER_01: And anything that will really help start to disarm people and get them a little bit more comfortable versus just pretending like that fear doesn't exist.
• 17:17
  SPEAKER_02: Yeah, the only fear is fear itself, right?
• 17:20
  SPEAKER_02: And to your point, um, it is that that skepticism, right?
• 17:25
  SPEAKER_02: It is what am I actually being afraid of?
• 17:28
  SPEAKER_02: Is it replacing my job or is that it?
• 17:32
  SPEAKER_02: Right.
• 17:33
  SPEAKER_02: And a big thing is oh, the terminator, you ever see tournament?
• 17:36
  SPEAKER_02: You know, what a lot of times when when I'm in discussion and people ask, what do you do for a living?
• 17:40
  SPEAKER_02: And and you and you say I I help organizations adopt AI and create champions, it's oh, and it's looked at as you're part of the problem of why jobs are gonna be eliminated.
• 17:51
  SPEAKER_02: And it's no, I'm part of the the the forefront of how this is gonna make jobs easier and people's jobs slightly different in a in a better situation, right?
• 18:01
  SPEAKER_02: And it and it ai is evolving everywhere.
• 18:04
  SPEAKER_02: I think even now you can get Microsoft Copilot in your car on on Apple Play, right?
• 18:10
  SPEAKER_02: And it's not anything to be afraid of.
• 18:12
  SPEAKER_02: We were just talking about how how I used Copilot and saved a couple hundred dollars in uh in exchange for an appliance that I bought, right?
• 18:20
  SPEAKER_02: It's it's a lot more simple and a lot less scary when you're actually using it versus not, right?
• 18:30
  SPEAKER_02: Because you're afraid of the unknown until you actually dive deep and and start to just play around, then you eventually say, hey, it's not that bad, right?
• 18:37
  SPEAKER_01: Yeah, which is a cool part of and why I'm probably more sunshine and and ro rainbows and puppies and kittens is because I get to see every day how folks are benefiting from this.
• 18:47
  SPEAKER_01: And so seeing how people are there was one gentleman that he we were trying to get co-pilot approved, and we were going through the approval process, which was a really lengthy process.
• 18:59
  SPEAKER_01: And this gentleman was just having a lot of hard times.
• 19:02
  SPEAKER_01: He was on the spectrum, had a hard time communicating, and was just having communication problems with his manager.
• 19:09
  SPEAKER_01: And in fact, I believe he was on a uh performance improvement plan or was on his path to getting online.
• 19:15
  SPEAKER_01: And so we were finally able to get him access to co-pilot.
• 19:19
  SPEAKER_01: And just from having a tool that could help him gather his thoughts, communicate more effectively, communicate in a way that his manager was able to just that simple tool transformed his experience.
• 19:32
  SPEAKER_01: So his his relationship with his manager got better, he was more effective at work.
• 19:36
  SPEAKER_01: Nobody's gonna write about that and put it on a Wall Street Journal, but those stories are happening every day.
• 19:42
  SPEAKER_01: Maybe you can get out of work on time and go catch your kid's soccer game because you were able to use AI to help reduce some of the manual work that you used to have to tediously do.
• 19:54
  SPEAKER_01: That stuff is happening, and I think we need to talk about that more because that's also really cool stuff when it's not all doom and gloom.
• 20:04
  SPEAKER_02: Right.
• 20:05
  SPEAKER_02: And to your point, it can help individuals, it can help people.
• 20:08
  SPEAKER_02: Microsoft released Microsoft Seeing AI, what's a smartphone app that utilizes artificial intelligence to narrate the visual world for people who are blind or have low vision, which is incredible, right?
• 20:21
  SPEAKER_02: And and if you've been, if if you've had a family member that that has a disability such as blindness, this is a huge game changer for individuals, especially who live on their own.
• 20:32
  SPEAKER_02: This also speaks text instantly as it appears, it reads full pages with formatting layouts and guidance, it lets the person chat and ask questions about documents.
• 20:44
  SPEAKER_02: Think about the evolution from reading Braille to utilizing this app to help you communicate, help you navigate the world.
• 20:53
  SPEAKER_02: And most people probably don't even know that this type of app even exists.
• 20:58
  SPEAKER_01: Yeah, there's there's a lot of stories.
• 21:00
  SPEAKER_01: I was doing a presentation for a company a while ago.
• 21:04
  SPEAKER_01: The unfortunate part is it's so hard to find these good news stories.
• 21:07
  SPEAKER_01: I know they're out there, I see them exist, but how amazing for this person and this technology to be able to do this.
• 21:15
  SPEAKER_01: And we needed to be able to find more.
• 21:17
  SPEAKER_01: Another story around this is there was this reporter in the Ukraine.
• 21:22
  SPEAKER_01: I think he lost his voice or something, and he had some type of uh it was like Parkinson's or something.
• 21:28
  SPEAKER_01: So he wasn't able to communicate anymore, but he was a reporter, everybody loved his voice, he had like this very famous voice.
• 21:33
  SPEAKER_01: So through the use of AI, he was able to continue to report and be a reporter.
• 21:40
  SPEAKER_01: And so they were able to kind of create his voice.
• 21:43
  SPEAKER_01: That's amazing, that's really cool stuff.
• 21:46
  SPEAKER_01: So I think we need to be better at telling the good stuff as well as the the bad stuff.
• 21:51
  SPEAKER_01: Don't ignore, there's still some bad stuff we got to figure out.
• 21:54
  SPEAKER_01: But I think there's far more good stuff than bad stuff when it comes to AI, like Adam said.
• 22:00
  SPEAKER_02: with you on a drier situation it's a big one hey that was awesome for our for our listeners that are now intrigued on on what chevel's talking about on my linkedin profile i posted a couple a week or so ago that i was having some some washer issues i used co-pilot to diagnose the problem had my washer running within the matter of 20 minutes next day my mechanically uninclined is that a word we'll chalk it up there with healthy don't ask me my my i accidentally torqued a bolt or whatever too much the thing spun off need and anyhow i need to replace my washer and my wife's like well if we're getting any washer we're gonna get a matching set dryer needless to say the place I bought my washer from sold me the wrong dryer it got delivered it was the wrong thing I used co-pilot and said hey felt help me find the matching washer or the matching dryer to my washer set they populated it and then gave me advice on how to ask for price matching so that I could compensate my troubles with getting a better version of a dryer that I wanted at a lesser cost.
• 23:06
  SPEAKER_02: So thank you Microsoft Co-Pilot for helping me save money in the matter of a few days as well as temporary fixing my washing machine.
• 23:15
  SPEAKER_01: So shout out co-pilot it is it has saved me a ton of ton of money and I think another cool area where we talked about this a few weeks on our education podcast but with kids so I created my my daughter she gets it for me we're not math is not our strongest subjects so I I and I so clearly I can't really help her that much with her homework.
• 23:40
  SPEAKER_01: And so I created an agent kind of through notebook LM and I'm able to make her flashcards and give her homework assignment practice exams in using stuff that she's interested in.
• 23:52
  SPEAKER_01: So learning's more engaging just stuff there's some really really cool stuff happening that I think again I keep saying the same thing we need to talk about more.
• 24:02
  SPEAKER_01: And if you're a leader that's something you should absolutely be create a forum for it.
• 24:05
  SPEAKER_02: Hey what's one AI win that you had this week don't shove it down people's throats but just start to show hey there's a lot of power there's a lot of a lot of good that can be used and gained from this yeah and I share that same lack of mathematics genetics that you do and I'm not gonna lie my son brings home his math homework I shoot a quick picture upload it to co-pilot and say please help me explain how to solve this and there we go and I'm reading it on my phone like it's coming from me.
• 24:33
  SPEAKER_02: Because you can't you can't let your your your children know you know your your level of math skills so so yeah I'd snap the photo put it in co-pilot said hey help me explain this to my 10 year old and it did that too.
• 24:45
  SPEAKER_01: So yeah I own my lack of math I but I'm good at AI so I said I don't know how to help you but I do know how to create an agent that will help you.
• 24:54
  SPEAKER_00: So it's it's it's pretty cool.
• 24:56
  SPEAKER_02: Yeah.
• 24:57
  SPEAKER_02: So in closing Chavelle I'd love to get your opinion on how do you lighten the mood how do you get leaders to fall into more of a a positive mindset when it comes to to AI AI adoption or just getting your team to to dabble in it.
• 25:12
  SPEAKER_01: Well I think the first thing is to not gloss over all of the the risks and things because I think that's also important.
• 25:19
  SPEAKER_01: So you need to have that healthy balance of worry and wonder you can't overindex on worry because that's not productive people are going to get stuck there.
• 25:27
  SPEAKER_01: It's it's not going away AI is not going away you saying you're not using AI or or enabling your team to say that they're not using AI is akin to not encouraging people to use the computers when they were were invented.
• 25:43
  SPEAKER_01: So you have to get people out of that and we'll talk about how to do that in a second.
• 25:47
  SPEAKER_01: But I think you also need to acknowledge some of the concerns because there are concerns.
• 25:53
  SPEAKER_01: So people are legitimately concerned about the environment and the environmental impacts and so with anything how do you start to address these concerns is by education.
• 26:06
  SPEAKER_01: So if somebody brings to you and they're concerned about education research it start to look at okay what is the data center water usage.
• 26:15
  SPEAKER_01: Again I was very surprised when I was researching it myself to learn that the new data centers they actually use less water than the golf course.
• 26:22
  SPEAKER_01: So just getting your own facts using critical thinking figuring things out yourself as an organization is going to be really important but at least acknowledge and I don't think that people are are fearful because they just want to be pains in the ass.
• 26:35
  SPEAKER_01: I think they they probably are very scared.
• 26:37
  SPEAKER_01: So just provide education give them encourage them to feel things out on their own.
• 26:41
  SPEAKER_01: I think that's the first thing but don't just gloss over that stuff.
• 26:44
  SPEAKER_01: And some of it is legit right we do need to use critical thinking we do need to make sure that we're providing good context into prompts we do need to make sure that we're being protective of our data all those things are very legitimate and should be acknowledged and addressed.
• 26:58
  SPEAKER_01: Once you do that I think it is just to share good stories, talk about what's helping and be really honest with what your intentions with AI are so if if a lot of people are worried about their jobs, well if if you're not intending to replace jobs with AI, you need to be really explicit and say that.
• 27:19
  SPEAKER_01: Otherwise again if you just don't talk about it, they're gonna create that narrative that that's what's going to happen.
• 27:24
  SPEAKER_01: Or just say hey eventually yeah we'd like to to have more roles be focused on revenue generation but we're gonna work with you along the way and we're gonna figure this out together.
• 27:33
  SPEAKER_01: Just being really transparent will give people some agency and and kind of help eliminate those fears as well.
• 27:41
  SPEAKER_01: But celebrating it, recognizing people, trying to take stuff off their plate don't just another thing which I think we should talk about in a future episode is just because they use AI to take something off their plate doesn't mean that you need to add six more things on.
• 27:56
  SPEAKER_01: That is a legitimate concern I have that organizations need to really make sure that they're insuring doesn't happen because that can backfire as well but celebrating giving people some time off like hey if you finish your work go home early.
• 28:11
  SPEAKER_01: Make it fun it doesn't need to be so serious all the time that would be what what I would encourage folks to do.
• 28:17
  SPEAKER_02: Adam how about you do you have any suggestions you've been around in change management for a long time what you said is is spot on and it's really just embracing the change it's embracing in and understanding you can only control what you can control.
• 28:31
  SPEAKER_02: And as long as your team feels like they have a leader that is walking side by side through this uncertainty, through this change someone that recognizes that hey this is new to everybody I don't know how to answer or I don't know I don't have all the answers but I can guarantee you we're gonna figure it out together.
• 28:49
  SPEAKER_02: But it's a lot easier to walk through the haunted forest with somebody side by side than it is by yourself.
• 28:54
  SPEAKER_02: And that haunted forest that they're walking through is their mind because it's a level of uncertainty that we place within ourselves of the biggest issues that can come across when it's not that scary.
• 29:06
  SPEAKER_02: Right.
• 29:07
  SPEAKER_02: And as long as leaders can help navigate the change of pace and help navigate work culture and how to properly adopt this new technology everything will be fine.
• 29:18
  SPEAKER_02: Right?
• 29:18
  SPEAKER_02: It's no different than just evolution of what we've already been through and it'll continue to change and AI is one stop shop.
• 29:25
  SPEAKER_02: However there'll be something in the forefront in the future that'll that'll either build off it or replace it and we'll have to then pivot adapt and change to that as well.
• 29:33
  SPEAKER_02: So um your advice is spot on.
• 29:36
  SPEAKER_02: Yours too we're a good team as always Chabel it's an absolute pleasure to talk to you on these podcasts and I value your opinion so much and you're spot on with everything you say.
• 29:48
  SPEAKER_02: So as always it's a pleasure and I'll see you next week.
• 29:52
  SPEAKER_01: All right I hope you have a healthy good weekend same to you thanks Adam take care