Episode 4: How to Handle Returns & Dissatisfied Buyers Like a Pro
The conversation delves into the challenges and benefits of offering returns, with a focus on eBay and Poshmark. It also explores the suspension policy on Poshmark for high cancellation rates. The hosts share their highs and lows of the week, providing insights into their personal experiences with returns and disgruntled buyers. The conversation delves into the challenges of platform diversification and the fear of suspensions, ethical dilemmas and customer service issues, and the impact of ego and pride in handling returns. The takeaways include the importance of diversifying platforms and…
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