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People-Centric Automation: Integrating the Service Provider Ecosystem
Salesforce’s Senior Director of Product Management, Abhi Sur, details how communication service providers (CSPs) can apply a people-centric lens when developing automation strategies and processes, with the end game of delivering great customer experiences.
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In this Executives at the Edge episode, host Pascal Menezes explores these topics and more with Abhi Sur of Salesforce:
What’s behind every great customer experience?
How does automation enable customers to better use the digital channel to self-serve?
How…
The skinny
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