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Marketplace Proverbs & Coffee With Ernie · Marketplace Proverbs and Coffee with Ernie-A Proverb Per Day Keeps Stinking Thinking At Bay

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  SPEAKER_00: You've heard the phrase, what goes around comes around.
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  SPEAKER_00: But in the marketplace where time is tight and pressure is high,
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  SPEAKER_00: it's easy to forget that how we treat people is just as important
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  SPEAKER_00: as what we produce.
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  SPEAKER_00: So let me ask you this.
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  SPEAKER_00: Are your words, actions, and decisions creating ripples of trust or waves of regret?
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  SPEAKER_00: Today, we're in Proverbs 11, 17 through 18, because it's the 11th day of the month.
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  SPEAKER_00: Welcome to Marketplace Proverbs and Coffee with Ernie,
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  SPEAKER_00: where a proverb a day keeps stinking thinking away.
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  SPEAKER_00: I'm Ernie Lansford,
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  SPEAKER_00: here to help you align biblical wisdom of Proverbs
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  SPEAKER_00: with everyday Marketplace leadership in what I call Customer Success Mastery.
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  SPEAKER_00: So, grab your coffee and let's reflect on today's Proverb from Chapter 11.
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  SPEAKER_00: We're opening with a powerful anchor from one of the Marketplace Proverbs books.
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  SPEAKER_00: Those who are kind benefit themselves, but the cruel bring ruin on themselves.
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  SPEAKER_00: A wicked person earns deceptive wages, but the one who sows righteousness reaps a sure reward.
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  SPEAKER_00: That's Proverbs 11, verses 17 through 18, using the NIV version.
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  SPEAKER_00: Now, this is the passage here.
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  SPEAKER_00: About legacy.
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  SPEAKER_00: About what lasts and what doesn't.
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  SPEAKER_00: Not long ago,
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  SPEAKER_00: we in the USA watched as a once respected pastor of a prominent megachurch had
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  SPEAKER_00: to resign in disgrace.
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  SPEAKER_00: He's gifted.
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  SPEAKER_00: He's charismatic.
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  SPEAKER_00: He's followed by thousands.
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  SPEAKER_00: But over time, pride and power And frankly, cruelty caught up with him.
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  SPEAKER_00: That fall didn't just affect him.
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  SPEAKER_00: It rippled through families and communities and an entire generation
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  SPEAKER_00: of believers wrestling with disillusionment.
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  SPEAKER_00: And we see the same thing in business.
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  SPEAKER_00: A person cuts corners and manipulates for profit or Prioritizes ego over ethics.
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  SPEAKER_00: Remember, in previous podcasts, I defined ego as edging God out.
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  SPEAKER_00: Now, all of that might work for a while, but eventually the cracks show.
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  SPEAKER_00: There have been times in my leadership career,
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  SPEAKER_00: and I questioned the word leadership and how I acted, where I wasn't kind to people.
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  SPEAKER_00: People had made a mistake,
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  SPEAKER_00: but rather than trying to learn why or how the mistake happened
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  SPEAKER_00: and how we can correct it, I yelled, I screamed, I even cursed at times.
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  SPEAKER_00: Forgive me, Lord.
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  SPEAKER_00: He did.
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  SPEAKER_00: He already has.
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  SPEAKER_00: I even told one person I didn't trust him anymore.
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  SPEAKER_00: And you know what that did?
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  SPEAKER_00: That strained the relationship with us.
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  SPEAKER_00: From that point forward, I'm no longer with that organization.
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  SPEAKER_00: He still is.
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  SPEAKER_00: But it strained the relationship.
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  SPEAKER_00: I did not show kindness and integrity.
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  SPEAKER_00: I did not show the kind of, I did not reflect God's love.
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  SPEAKER_00: And the relationship didn't last.
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  SPEAKER_00: Our relationships,
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  SPEAKER_00: frankly, should grow deeper because the influence of those relationships compounds.
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  SPEAKER_00: And more importantly, their soul stays anchored.
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  SPEAKER_00: Proverbs 11 isn't just good advice.
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  SPEAKER_00: It's a kingdom-centric business leader's blueprint.
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  SPEAKER_00: It reminds us that success isn't always visible.
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  SPEAKER_00: Some of the most important work happens in the quiet, faithful decisions no one sees.
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  SPEAKER_00: Jesus spoke of this too.
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  SPEAKER_00: The Great Commission in Matthew 28 wasn't just about preaching.
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  SPEAKER_00: It was about teaching and making disciples by example.
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  SPEAKER_00: And I love the picture in Exodus 34.
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  SPEAKER_00: When Moses comes down from the mountain, his face is radiant.
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  SPEAKER_00: After spending time with God, he didn't have to tell people he'd been with the Lord.
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  SPEAKER_00: They could see it.
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  SPEAKER_00: Now, that's the kind of leader, that's the kind of customer success master I strive to be.
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  SPEAKER_00: Not loud, but lit up, so to speak.
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  SPEAKER_00: Think about that.
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  SPEAKER_00: So here's today's customer success code.
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  SPEAKER_00: Let your kindness speak louder than your pitch.
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  SPEAKER_00: And your integrity shine brighter than your brand.
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  SPEAKER_00: And as usual, we have some action points to reflect and ripple.
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  SPEAKER_00: Let's put this into motion today.
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  SPEAKER_00: Action point number one is self-reflection.
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  SPEAKER_00: Think about your most recent business interactions.
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  SPEAKER_00: Did your behavior reflect kindness and integrity?
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  SPEAKER_00: Action point number two.
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  SPEAKER_00: Relationships over transactions.
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  SPEAKER_00: Choose one customer or colleague to engage this week,
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  SPEAKER_00: not for a sale, not for a transaction, but to add significance to serve them.
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  SPEAKER_00: Action point number three, model the light.
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  SPEAKER_00: How are you representing Christ to the younger members of your team?
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  SPEAKER_00: And to non-believers watching your leadership.
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  SPEAKER_00: And action point number four, kindness in action.
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  SPEAKER_00: Write a note.
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  SPEAKER_00: You've heard me say this.
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  SPEAKER_00: I'm a big believer in handwritten notes.
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  SPEAKER_00: You know, write a note to give encouragement.
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  SPEAKER_00: One intentional note per day really goes a long way.
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  SPEAKER_00: Action point number five, evaluate the ripples.
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  SPEAKER_00: Look back at a recent decision.
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  SPEAKER_00: What impact did it have?
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  SPEAKER_00: Are there ripples you need to reinforce or repair?
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  SPEAKER_00: And action point number six, start with prayer.
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  SPEAKER_00: Start your morning, I highly recommend this, with a two chairs moment.
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  SPEAKER_00: Now, I borrowed that from a mentor of mine, Bob Bodine, who wrote the book Two Chairs.
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  SPEAKER_00: And he says,
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  SPEAKER_00: set up two chairs in your area,
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  SPEAKER_00: your office, your quiet room or whatever, and you sit in one.
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  SPEAKER_00: And the Holy Spirit and God sits in the other one.
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  SPEAKER_00: And just have a conversation with that person and see what happens.
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  SPEAKER_00: Ask the Lord, real simple, what would you have me do today to serve your other children?
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  SPEAKER_00: Think about that.
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  SPEAKER_00: Heavenly Father, thank you for the lessons that I've learned through both success and failure.
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  SPEAKER_00: Please continue to help me trust and obey you in every circumstance.
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  SPEAKER_00: Please continue to open my heart to see each client,
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  SPEAKER_00: each employee,
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  SPEAKER_00: each colleague,
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  SPEAKER_00: each podcast listener as someone to add significance and may kindness
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  SPEAKER_00: and integrity mark my leadership and customer success mastery
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  SPEAKER_00: and may my life Reflect your glory everywhere I go.
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  SPEAKER_00: In Jesus' name.
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  SPEAKER_00: Well,
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  SPEAKER_00: thank you for joining me for today's episode of Marketplace Proverbs and Coffee
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  SPEAKER_00: with Ernie.
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  SPEAKER_00: I speak numbers 624 through 26 over you.
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  SPEAKER_00: May the Lord bless you and protect you.
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  SPEAKER_00: May the Lord make his face shine on you and be gracious to you.
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  SPEAKER_00: May the Lord look with favor on you and give you peace.
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  SPEAKER_00: As always, success is temporal.
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  SPEAKER_00: Adding significance to others is infinite.
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  SPEAKER_00: I look forward to seeing you again on Marketplace Proverbs and Coffee with Ernie.