Latest / Keys To The Shop : Equipping Coffee Shop Leaders
Taking Offense to Critique
Customers have opinions that we disagree with. This is a forever truth of running a business. They have preferences and sometimes they will be disappointed in their experience and take to Yelp to voice their opinion. That can be very frustrating, especially if you feel you are doing everything "right".
The temptation is to be defensive, fight, and essentially make the reviewer the enemy. Problem is that this approach, as cathartic as it may seem, shows insecurity and shuts down opportunity for growth and connection.
Today on Shift Break we will be talking about how to adjust our perspective…
The skinny
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