When Will We See You Next? The Simple Question That Brings Guests Back
Great hospitality starts with the basics: greet guests warmly, take care of them while they’re there, and thank them before they leave.
But there’s one more simple step that can help turn a great visit into a return visit: ask when you’ll see them next.
In this episode, we explore how taproom staff can make the most of that final customer interaction.
From mentioning an upcoming event or beer release, to inviting guests into your loyalty program, to offering a “gold envelope” mystery reward they can only open when they return, small prompts can give guests a reason - and a reminder - to come…
The skinny
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