#67 Yohan Loyer: How conversational commerce & AI redefine the future of CX🛒 Flying with Shopify: Expert Insights | E-commerce | Shopify Plus
In this episode, we talk to Yohan Loyer, one of Europe's leading experts in customer service and e-commerce support, and Partnerships Manager at Gorgias, a top customer service platform for Shopify and fast-growing e-commerce brands. With nearly a decade of experience helping global brands grow at Salesforce and Gorgias, Yohan is passionate about transforming customer service into a revenue driver that increases retention, loyalty, and customer lifetime value. 💪🏻
We talk about how customer experience management tools, including those powered by artificial intelligence, are changing the…
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