Latest / Pharmacy Podcast Network / The Pharmacy Profit Summit Live Recap Show | Part Two

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The Pharmacy Profit Summit Live Recap Show | Part Two · Pharmacy Podcast Network

• 0:05
  Speaker 1: You are listening to the global network of podcasters dedicated
• 0:09
  Speaker 1: to the pharmacy profession. Welcome to the Pharmacy Podcast Network.
• 0:30
  Speaker 2: What do you call a room full of pharmacy badasses?
• 0:35
  Speaker 2: The Profits Summit Live twenty twenty six hosted in Dallas,
• 0:39
  Speaker 2: Texas on March twenty eighth through the twenty nine. This
• 0:41
  Speaker 2: annual conference is where the action takers met the action.
• 0:45
  Speaker 2: Pharmacy owners from across the US have come together to
• 0:47
  Speaker 2: learn ways to improve their pharmacy's profit and bring better
• 0:50
  Speaker 2: value to their patients. The Pharmacy Podcast Network brings you
• 0:53
  Speaker 2: this exclusive man on the street coverage of the show
• 0:56
  Speaker 2: with interviews hosted by Todd Yuriy talking to the attendees,
• 0:59
  Speaker 2: speaker and vendors. Welcome to the Profit Summit Live post show.
• 1:04
  Speaker 3: When we're here at the Pharmacy Profit sum At twenty
• 1:07
  Speaker 3: twenty six, one of the most important things is to
• 1:09
  Speaker 3: understand what facets of pharmacy can we grow profit through.
• 1:15
  Speaker 3: I am a huge, huge component of growing your compounding business,
• 1:19
  Speaker 3: and if you're going to grow it, you got to
• 1:21
  Speaker 3: start with non non sterile at least just to get
• 1:24
  Speaker 3: out there. There is a technology that's blowing my mind
• 1:28
  Speaker 3: Curify Labs. I have Pete Nagel here from All Care
• 1:33
  Speaker 3: Pharmacy Compounding.
• 1:35
  Speaker 4: Pete, welcome to the show.
• 1:37
  Speaker 5: Oh thanks for having me.
• 1:38
  Speaker 4: This is pretty cool. So talk to us.
• 1:40
  Speaker 3: Where's your pharmacy at give us a little backdrop before
• 1:43
  Speaker 3: we get into Curifi Labs and how you've leveraged the technology,
• 1:46
  Speaker 3: but talk to us about your independent community pharmacy.
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  Speaker 5: Yeah, Pete Nagel own All Care Pharmacy and Compounding, Southeast Georgia.
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  Speaker 5: We're in a small town called Lions, Georgia.
• 1:56
  Speaker 4: Persons.
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  Speaker 5: I've been a pharmacy hoe for almost ten years now,
• 1:58
  Speaker 5: ball this one probably almost a year ago. So definitely
• 2:02
  Speaker 5: trying to revamp our market and obviously great revenue outside
• 2:07
  Speaker 5: of PBM revenue, which is I think the goal of
• 2:10
  Speaker 5: everybody in this industry these days. So we are a
• 2:14
  Speaker 5: full service compounding pharmacy. We don't we are nonsterile. We
• 2:18
  Speaker 5: are seven nine, five and eight hundred shipped to seven
• 2:20
  Speaker 5: states and we try to do a really good job.
• 2:25
  Speaker 3: All right, So I want to introduce armand and as
• 2:32
  Speaker 3: a scary yeah yeah, and to talk to us about
• 2:35
  Speaker 3: your role with Curified Labs and how you got involved.
• 2:38
  Speaker 6: Yeah.
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  Speaker 7: So for a long time, I was kind of part
• 2:42
  Speaker 7: of the equipment side of compounding, so whether you were
• 2:46
  Speaker 7: doing sterile or non sterile, you know, I was with
• 2:50
  Speaker 7: a company that was providing equipment.
• 2:54
  Speaker 6: Now, we were always kind.
• 2:56
  Speaker 7: Of more a part of the homogenation, the mixing everything,
• 3:00
  Speaker 7: so we were always showing how to de errate with
• 3:03
  Speaker 7: planetary mixers. But now we realized that this was the
• 3:07
  Speaker 7: next step. It's precise dosing. It's using automation, it's using robotics,
• 3:12
  Speaker 7: it's doing things that you know, humans just there's always
• 3:17
  Speaker 7: going to be a level of error there. So I
• 3:19
  Speaker 7: think using automation is really going to save a lot
• 3:22
  Speaker 7: of time. And what we do at Curify Labs is
• 3:25
  Speaker 7: we just give you that solution. So once you've had
• 3:29
  Speaker 7: the mixing part down, it's nice to move over to
• 3:33
  Speaker 7: the precise dosing part. So I'm here just kind of
• 3:37
  Speaker 7: providing information to pharmacies. Now it's up to them if
• 3:41
  Speaker 7: they want to add it to their compounding. But I
• 3:44
  Speaker 7: think it's it's the next step. It's what right now,
• 3:47
  Speaker 7: it's early adoption. I think a lot of people are
• 3:50
  Speaker 7: moving this way, but first they have to learn how
• 3:53
  Speaker 7: it works. So we're trying to make sure they have
• 3:54
  Speaker 7: all that information up front.
• 3:56
  Speaker 3: Pete, how have you leveraged Curify Labs to help grow
• 4:00
  Speaker 3: your business and be more profitable in the compounding space.
• 4:04
  Speaker 5: I think that's absolutely the best part about the printer itself.
• 4:07
  Speaker 5: The technology is great, what it does is great, but
• 4:10
  Speaker 5: the ability that's given giving me to leverage my business
• 4:13
  Speaker 5: in myself and my compounding business is just true value.
• 4:17
  Speaker 5: We do have provider nights to get doctors in to
• 4:20
  Speaker 5: look at it. They understood, They see the technology work,
• 4:22
  Speaker 5: they see the quality assurance. We're not just quality assuring
• 4:26
  Speaker 5: ten percent of what we do. We're assuring every tablet,
• 4:28
  Speaker 5: every trochy, every gel tab, everything we make is truly
• 4:33
  Speaker 5: a quality assurance so that when when they when they
• 4:34
  Speaker 5: send to my pharmacy, that that patient is getting the
• 4:36
  Speaker 5: right thing at the right dose, perfect every time.
• 4:40
  Speaker 3: Is there a specific compound that is the lowest hanging
• 4:44
  Speaker 3: fruit for lack of a better word, that you're like, Okay,
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  Speaker 3: these are the compounds that our community is drawn towards.
• 4:52
  Speaker 3: So let's plug this in and then repeat over and
• 4:55
  Speaker 3: over again.
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  Speaker 8: You you hearing with that one?
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  Speaker 7: Yeah, I mean I think there's a there's a lot
• 5:00
  Speaker 7: lot that you can do right. I think a lot
• 5:01
  Speaker 7: of people are in HRT. If you have an eight
• 5:03
  Speaker 7: hundred room, there's a lot of oral dosing you could
• 5:06
  Speaker 7: do that could be more precise and actually safer for
• 5:09
  Speaker 7: your staff as well by dosing it in that way.
• 5:13
  Speaker 7: But also probably.
• 5:15
  Speaker 5: It's all APIs too. I mean, we do a bunch
• 5:17
  Speaker 5: of NAD. I do a bunch of NAD trophies. I make, gosh,
• 5:22
  Speaker 5: we probably make, we spend all. I have one technician now,
• 5:25
  Speaker 5: that's all they do is they help make NAD solution and.
• 5:28
  Speaker 6: We print it. We make a fifty one hundred and
• 5:29
  Speaker 6: two fifty.
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  Speaker 5: It's been very very very done, very well in our community.
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  Speaker 5: I've got a lot of feedback, and I've got a
• 5:36
  Speaker 5: lot of recurring customers. I don't have people don't they don't.
• 5:39
  Speaker 5: They don't just try it one time. They try it
• 5:41
  Speaker 5: once and they're like, all right, I'm ready for the name.
• 5:43
  Speaker 6: You know, I'm ready for it again.
• 5:44
  Speaker 7: I'd also say things like progesterone low dose now treks own.
• 5:48
  Speaker 7: These are all things that most pharmacies are already doing,
• 5:51
  Speaker 7: but doing it to this level, you know, they can
• 5:55
  Speaker 7: scale it.
• 5:56
  Speaker 6: They can they can do a lot more at once.
• 5:57
  Speaker 5: And we'll talk real quick about the you know, how
• 6:00
  Speaker 5: does it buy time back for your staff?
• 6:02
  Speaker 4: Like if I'll tell you, yeah, that's what I wanted
• 6:04
  Speaker 4: to ask.
• 6:04
  Speaker 5: If we don't personally, one of my partners his pharmacy,
• 6:07
  Speaker 5: they do lots of positories. If you're doing a suppository,
• 6:11
  Speaker 5: there's nothing in this industry that can buy your time
• 6:13
  Speaker 5: back better than that burner.
• 6:15
  Speaker 4: And I'm not under saying that.
• 6:16
  Speaker 5: The I mean, you can probably speak to the numbers,
• 6:18
  Speaker 5: but it'll make a suppository in a fraction of what
• 6:21
  Speaker 5: it takes you to do.
• 6:22
  Speaker 7: Yeah, I mean not to bore you or anything, but
• 6:24
  Speaker 7: but I think like you, for us, I don't know,
• 6:26
  Speaker 7: if you think about the way that your compounders are
• 6:29
  Speaker 7: currently dosing, they're doing it by eye and they're using
• 6:33
  Speaker 7: a hot plate, they're using a beaker, and they are
• 6:36
  Speaker 7: just injecting doing an eye test. So for us, instead
• 6:40
  Speaker 7: of taking that thirty minutes to make thirty doses, they
• 6:45
  Speaker 7: can now do one hundred doses in you know, less
• 6:48
  Speaker 7: than five to ten minutes, and during that time they
• 6:52
  Speaker 7: can start mixing the next product. So for a workflow standpoint,
• 6:57
  Speaker 7: you know, you just there's no other thing that's even
• 6:59
  Speaker 7: comparable in the market currently.
• 7:01
  Speaker 3: So when I think of human error and compounding and suppositories,
• 7:08
  Speaker 3: for example, Curified Labs is going to give you consistency,
• 7:12
  Speaker 3: consistency boom boom boom, like a machine versus the human
• 7:16
  Speaker 3: that is involved. So talk to us about that level
• 7:19
  Speaker 3: of expertise per se.
• 7:22
  Speaker 7: Yeah, I mean, I'm sure that Pete can kind of
• 7:24
  Speaker 7: tell you what that gives you credibility wise when you're
• 7:27
  Speaker 7: talking to providers in your area. But from a standpoint
• 7:31
  Speaker 7: of sleeping easy at night, I think everyone has a
• 7:33
  Speaker 7: favorite compounder in their lab when they're doing things manually.
• 7:37
  Speaker 7: But I think what this does is it makes all
• 7:39
  Speaker 7: your compounders kind of work on the same level because
• 7:42
  Speaker 7: all you're doing is mixing it, putting it in the syringe,
• 7:46
  Speaker 7: and letting the robotics of it create the precise dosing.
• 7:50
  Speaker 7: So it saves you time, but it also probably helps
• 7:53
  Speaker 7: you sleep a little bitre I.
• 7:54
  Speaker 5: Mean, you're I mean, you're basically we're going is we're
• 7:57
  Speaker 5: more manufacturing than we are compounding. Mean, you're you're you're
• 8:01
  Speaker 5: getting in an exact dose and you're it doesn't really
• 8:04
  Speaker 5: matter what who makes it or how it is. I mean,
• 8:07
  Speaker 5: you know, how you see the pharmacies a lot, right,
• 8:09
  Speaker 5: They'll say, Hey, I love my.
• 8:10
  Speaker 6: My hr T or whatever.
• 8:12
  Speaker 5: Well, what it's different when I get it?
• 8:13
  Speaker 4: I don't know why.
• 8:14
  Speaker 5: You know, are we using the same form, Yeah, but
• 8:16
  Speaker 5: there's human error in that, and when the printer brings
• 8:18
  Speaker 5: us some consistency to that mattered. No matter who makes it,
• 8:21
  Speaker 5: it's it's the same exact product.
• 8:23
  Speaker 4: Every single time.
• 8:24
  Speaker 7: Yeah, and I also think I think it. I'd be
• 8:26
  Speaker 7: stupid not to bring up. You know, we have bases
• 8:29
  Speaker 7: as well that are GMP manufacturer in the US. Most
• 8:33
  Speaker 7: companies aren't doing that with the basis they're only doing
• 8:37
  Speaker 7: that for an API. So, but this company started in
• 8:41
  Speaker 7: Europe and everything has to be GMP manufactured in Europe.
• 8:44
  Speaker 7: So we give you a level of compounding formulations with
• 8:49
  Speaker 7: our bases that are completely validated in our labs.
• 8:52
  Speaker 6: So we can make it.
• 8:54
  Speaker 7: We can show you how to make it, and you
• 8:56
  Speaker 7: know each and every time it's precise, it's correct, and
• 9:00
  Speaker 7: it's it's gonna be the best for your patients at
• 9:03
  Speaker 7: that point too.
• 9:03
  Speaker 3: Yeah, Pete is the pharmacy owner.
• 9:06
  Speaker 4: I want to talk about r o I. So you
• 9:09
  Speaker 4: dump out money.
• 9:11
  Speaker 3: You bought the Curifi Labs system. At what point did
• 9:15
  Speaker 3: you look back at the profit laws statement say, holy crap,
• 9:19
  Speaker 3: this thing is now paid for itself. It's already it's
• 9:22
  Speaker 3: already surpassed. You know what we what we invested.
• 9:27
  Speaker 4: I'm trying to be careful here. I'm not an accountant.
• 9:29
  Speaker 4: I am not I am.
• 9:30
  Speaker 5: Not a tax or financially expert. Disclaimer one hundred percent,
• 9:35
  Speaker 5: big term around tax accounting, you can you've talked to
• 9:38
  Speaker 5: the big the big tax accounting to arms industries, R
• 9:41
  Speaker 5: and D credits. You've probably heard R and D credits
• 9:43
  Speaker 5: what they are. We never have partaken in that before
• 9:46
  Speaker 5: till this year when we bought our printer. We reached
• 9:49
  Speaker 5: out and we said, hey, this is what we're doing,
• 9:51
  Speaker 5: and the company that qualifies this ahead, that is exactly
• 9:54
  Speaker 5: what this is for, you know. So that the process
• 9:59
  Speaker 5: we did for you know, doing a research and development
• 10:02
  Speaker 5: credit off of our printer made the ROI media. I mean,
• 10:06
  Speaker 5: we really got our money back out of it immediately
• 10:09
  Speaker 5: before we even made the first comment, before we even
• 10:12
  Speaker 5: started making mass compounds. So now, and it's cool to
• 10:15
  Speaker 5: me too, Like I come from a retail background. I
• 10:19
  Speaker 5: grew up and I cut my teeth in retail, but.
• 10:23
  Speaker 6: Literally, anything you want to do we can do.
• 10:26
  Speaker 5: Like it's like we come in, we get this. You know,
• 10:28
  Speaker 5: I have someone wants a daughter, will try this? Hey
• 10:30
  Speaker 5: can You'll do this? Absolutely. I don't have to worry
• 10:33
  Speaker 5: about making money off of it because I am ruined
• 10:35
  Speaker 5: research and development. And so now I'm now what we're
• 10:37
  Speaker 5: doing is we're going out and as you start to
• 10:40
  Speaker 5: see the industry change to this longevity, this wellness, I
• 10:44
  Speaker 5: am on the We are constantly daily trying to figure
• 10:46
  Speaker 5: out how we can expand that. And also too, it
• 10:49
  Speaker 5: helps because I hate monetizing everything we do.
• 10:52
  Speaker 4: Pharmacy.
• 10:53
  Speaker 5: Everywhere you've ever looked as has been about monetizing every
• 10:56
  Speaker 5: single and it drives me crazy.
• 10:58
  Speaker 4: Yep.
• 10:58
  Speaker 5: And so when I do are our R and D
• 11:00
  Speaker 5: credit from our printer, I don't have to do that.
• 11:03
  Speaker 4: I can spend time like I.
• 11:05
  Speaker 5: Want to make people's life better. I want to improve
• 11:07
  Speaker 5: quality life.
• 11:07
  Speaker 6: I don't want to make money.
• 11:09
  Speaker 5: I do want to make money, that's that's the goal,
• 11:11
  Speaker 5: but I don't want to monetize every aspect of it.
• 11:13
  Speaker 5: And so when we had this printer and we've done
• 11:14
  Speaker 5: some of these things, it's allowed us time to how
• 11:17
  Speaker 5: do we help people? And that's what this would be about.
• 11:20
  Speaker 5: That's why we all, most of us went into this.
• 11:21
  Speaker 5: It's not about getting it's not.
• 11:24
  Speaker 4: About montage, just amount, right, Yeah.
• 11:26
  Speaker 5: I mean, you know everybody you talk to, they have
• 11:28
  Speaker 5: this great thing, and then you get down to it.
• 11:30
  Speaker 5: It's four thousand dollars a month. You're like, okay, I
• 11:33
  Speaker 5: give that, but like I just want to through how
• 11:36
  Speaker 5: we can do something better and how we can improve
• 11:37
  Speaker 5: the industry.
• 11:39
  Speaker 7: I mean, and speaking to that, I think when you're
• 11:41
  Speaker 7: thinking of people and wanting to make their life better,
• 11:44
  Speaker 7: think about your compounders. I mean, a lot of this
• 11:46
  Speaker 7: manual labor that they were doing before has become automated.
• 11:50
  Speaker 7: So the tax credits obviously, go talk to the professionals
• 11:53
  Speaker 7: about it. We can give you the you know, how
• 11:56
  Speaker 7: Pete's done it, or how other people who own the
• 11:59
  Speaker 7: printer have done it, but when it comes to what
• 12:02
  Speaker 7: it does for you on a labor standard, it's your technicians.
• 12:07
  Speaker 6: Now, aren't spending all that time doing that.
• 12:11
  Speaker 7: By I trying to spend that amount of time, you know,
• 12:15
  Speaker 7: dosing out things. They can throw it in, plug it
• 12:17
  Speaker 7: in and it's kept in a cloud in an audit
• 12:21
  Speaker 7: trail for you. So when the board of pharmacy walks in,
• 12:24
  Speaker 7: you're ready to show.
• 12:26
  Speaker 6: You're not scared, You're ready.
• 12:28
  Speaker 4: Yeah, yeah, look what we did?
• 12:30
  Speaker 9: You know?
• 12:31
  Speaker 7: Yeah, it shows when they printed, what they printed, and
• 12:33
  Speaker 7: who printed it, and it saves that information. So it's
• 12:37
  Speaker 7: just a level of security and automation that's allowing even
• 12:43
  Speaker 7: your technicians to maybe have a little bit more time
• 12:46
  Speaker 7: back for themselves or teach them how to market. Maybe
• 12:49
  Speaker 7: they can go talk to your providers for you during this.
• 12:51
  Speaker 5: Yes, And I think I think he's hitting at a point too,
• 12:54
  Speaker 5: is you know, where does this work for me? Where
• 12:56
  Speaker 5: does the printer work for me? How many compounds on
• 12:59
  Speaker 5: you to do today? Or what a needy to be doing?
• 13:01
  Speaker 5: I don't think that's the that's part of it. Yeah,
• 13:04
  Speaker 5: that's a big piece of it. But it's also like
• 13:07
  Speaker 5: how can I use this to grow mount of business?
• 13:09
  Speaker 8: True?
• 13:09
  Speaker 5: Yeah, right, And that's that's that if you more of
• 13:12
  Speaker 5: a don't look at his experience. Here's about marketing all
• 13:15
  Speaker 5: the time. It don't look at the experience, look at
• 13:17
  Speaker 5: as an investment. It truly is right, Like, if you're
• 13:20
  Speaker 5: wanting to grow, you want to expand, you wanted to
• 13:21
  Speaker 5: be on the forefront of things. There's not a better
• 13:25
  Speaker 5: piece of technology in the world right now than than
• 13:28
  Speaker 5: what that provides for us.
• 13:29
  Speaker 6: Oh yeah, thanks for saying that, Pete.
• 13:31
  Speaker 3: Hey, hey, we are going to have a special episode
• 13:35
  Speaker 3: all about curify Labs dig into some other discussions. Have
• 13:40
  Speaker 3: another one of your clients on is like talk about
• 13:42
  Speaker 3: it Curafi labs dot com once again, it's see you
• 13:47
  Speaker 3: are I Curafi Labs dot com. Gentlemen, thank you so
• 13:52
  Speaker 3: much for being part of the Pharmacy Profit Summit twenty
• 13:55
  Speaker 3: twenty six.
• 13:56
  Speaker 5: Appreciate it.
• 13:56
  Speaker 4: I appreciate it.
• 13:57
  Speaker 5: And I am from Georgia, so I'm going to say,
• 13:59
  Speaker 5: go dogs, but that's it.
• 14:00
  Speaker 6: Oh no, no.
• 14:07
  Speaker 10: My name is Christopher Flores, CEO of USA Payments, and
• 14:10
  Speaker 10: you're listening to the Pharmacy Podcast.
• 14:15
  Speaker 3: Hey there, it's really good to have you here on
• 14:18
  Speaker 3: the Pharmacy Profits Summit Live twenty twenty six. Talk to
• 14:22
  Speaker 3: us about what you're doing to help pharmacies be more profitable.
• 14:26
  Speaker 10: So our company specializes in helping independent pharmacies take control
• 14:31
  Speaker 10: of their payment processing. So for us, we have been
• 14:35
  Speaker 10: healthcare specialists for over the last decade. We currently serve
• 14:40
  Speaker 10: over one hundred and thirty of the largest telehealth companies
• 14:43
  Speaker 10: in the country, over four hundred clinics and pharmacies, and
• 14:47
  Speaker 10: most importantly, we specialize in card not present transactions, which
• 14:52
  Speaker 10: means that as pharmacies start to evolve, you're starting to
• 14:57
  Speaker 10: see a trend of customers and patients wanting more convenience,
• 15:04
  Speaker 10: and with that being the case, pharmacies need to be
• 15:07
  Speaker 10: able to take payments, whether it's over the phone, delivery, online,
• 15:12
  Speaker 10: and you're starting to see a lot of a.
• 15:15
  Speaker 4: Big shift in the industry where the.
• 15:19
  Speaker 10: Aged providers out there they can't support that environment anymore.
• 15:23
  Speaker 3: Long term care pharmacy at home is a huge expansion
• 15:26
  Speaker 3: of our independent community pharmacies. So that means that someone's
• 15:29
  Speaker 3: delivering the medications to the home. Talk to me about
• 15:34
  Speaker 3: that transaction. How would that work?
• 15:36
  Speaker 4: So in theory, it's pretty simple.
• 15:38
  Speaker 10: You know, you and I as consumers, we order something
• 15:42
  Speaker 10: and it shows up to our doorstep, right. But the
• 15:45
  Speaker 10: thing about it is what we've found in especially in
• 15:48
  Speaker 10: the last year, a lot of our clients that are
• 15:51
  Speaker 10: coming to us, they're getting notices from their providers saying
• 15:55
  Speaker 10: that they're getting shut down and terminated because they're supposed
• 15:58
  Speaker 10: to be running more trans actions in person in their locations,
• 16:02
  Speaker 10: but that's not the shift that's happening right now. So
• 16:05
  Speaker 10: what we've been able to solve for that is helping
• 16:09
  Speaker 10: these pharmacy owners with the ability to be able to
• 16:12
  Speaker 10: accept those payments for home healthcare, for direct to home
• 16:16
  Speaker 10: health care, and it's it's made a significant difference.
• 16:20
  Speaker 3: You call this an extension of like a website through
• 16:23
  Speaker 3: e commerce, or an extension of their pharmacy management system.
• 16:27
  Speaker 4: So talk to me about the technical backside of it.
• 16:30
  Speaker 10: So we partner with several software vendors and they're able
• 16:34
  Speaker 10: to integrate with a multitude of different pharmacy softwares that
• 16:38
  Speaker 10: allow them to have the ability to accept payments whether
• 16:42
  Speaker 10: it's over the phone or online, and it allows them
• 16:45
  Speaker 10: to be able to make those transactions securely without the
• 16:49
  Speaker 10: fear of anybody knocking on your door saying, hey, you're
• 16:54
  Speaker 10: you're doing too many of these type of transactions.
• 16:56
  Speaker 4: We're cutting you.
• 16:58
  Speaker 3: Yeah, I didn't even know that that might be a catch.
• 17:02
  Speaker 3: What organizations are flagging those kinds of things.
• 17:05
  Speaker 10: So, without naming any of the competitors, I will say
• 17:10
  Speaker 10: most of the competitors in this industry are most of
• 17:13
  Speaker 10: the providers in this industry are very common ones that
• 17:17
  Speaker 10: have integrations with the popular softwares today, and those software
• 17:23
  Speaker 10: vendors are starting to realize that they're losing their own
• 17:26
  Speaker 10: clientele because they haven't evolved either. They're selecting the ones
• 17:29
  Speaker 10: that are so mainstream that you know, when you think
• 17:32
  Speaker 10: mainstream products, you think very vanilla in the box. For us,
• 17:36
  Speaker 10: we've been thinking outside of the box for many years.
• 17:39
  Speaker 3: I love it all right, So, how does a pharmacy
• 17:42
  Speaker 3: owner connect with you? Give us like a website or
• 17:45
  Speaker 3: a place that we can get more information.
• 17:47
  Speaker 10: So our company can be found at usapayments dot com
• 17:52
  Speaker 10: and feel free to reach out any of our specialists.
• 17:56
  Speaker 10: We've been focused in the healthcare space for me, so
• 18:00
  Speaker 10: we know how to take care of these businesses and
• 18:02
  Speaker 10: we know how to guide you in the right direction
• 18:05
  Speaker 10: to set up the right infrastructure.
• 18:07
  Speaker 3: Christopher, thank you so much for being the part of
• 18:09
  Speaker 3: the Pharmacy Profit Summit twenty twenty six.
• 18:12
  Speaker 4: Thank you.
• 18:14
  Speaker 11: Curify Labs is helping redefine what modern pharmacy compounding can
• 18:18
  Speaker 11: look like.
• 18:19
  Speaker 2: At a time when pharmacies are being asked to do
• 18:22
  Speaker 2: more with greater precision, compliance and scalability. Curify Labs is
• 18:26
  Speaker 2: bringing pharmaceutical grade automation into everyday practice. Their end to
• 18:31
  Speaker 2: end compounding system connects hardware, software, quality controls, validated formulations,
• 18:37
  Speaker 2: and GMP manufactured eccipient bases into one integrated workflow designed
• 18:42
  Speaker 2: to support personalized medicine.
• 18:43
  Speaker 11: What stands out is how practical the curify Labs model
• 18:46
  Speaker 11: is for pharmacies.
• 18:47
  Speaker 2: Their technology supports USP seven nine to five line non
• 18:51
  Speaker 2: sterile compounding procedures, integrated quality control steps, digital batch records,
• 18:56
  Speaker 2: and documentation designed to strengthen audit readiness. Pharmacy can choose
• 19:00
  Speaker 2: validated formulations from the Curifi Labs formulation library or create
• 19:05
  Speaker 2: their own, all while improving consistency, efficiency, and traceability.
• 19:09
  Speaker 11: Curifi Labs also emphasizes scalability in the workspace.
• 19:13
  Speaker 2: Their modular system allows pharmacies to start with the setup
• 19:16
  Speaker 2: that fits today's operation and expand as demand grows, with
• 19:19
  Speaker 2: modeled ROI suggesting automation can pay back even at lower
• 19:23
  Speaker 2: prescription volumes for pharmacy leaders focused on safety, workflow efficiency
• 19:28
  Speaker 2: in the future of personalized therapeutics, Curifi Labs is presenting
• 19:32
  Speaker 2: a compelling vision for what compounding innovation can become.
• 19:47
  Speaker 12: Doug Soupon, Vice president ERICS one Shop, and you're listening
• 19:50
  Speaker 12: to the Pharmacy podcast.
• 19:56
  Speaker 3: Doug Doug Doug here at the Pharmacy Profit Live twenty
• 20:00
  Speaker 3: twenty six, RX one Shop. I cannot believe I said
• 20:05
  Speaker 3: this to you on LinkedIn. We're becoming the veterans. We're
• 20:09
  Speaker 3: like the old guys. Now, yes, sir, what's that feel like?
• 20:12
  Speaker 4: It feels great, It feels great.
• 20:14
  Speaker 3: It feels great to know what's going on. Talk to
• 20:17
  Speaker 3: us about RX one shop. How do I use I'm
• 20:19
  Speaker 3: a pharmacy hown. I'm listening to the post show profitability.
• 20:22
  Speaker 3: That's the name of the game. Talk to us about that.
• 20:25
  Speaker 12: Yeah, yeah, we are here. So pharmacies get the savings
• 20:29
  Speaker 12: right up front. They're not having no wait for rebates
• 20:32
  Speaker 12: and things like that. They use RX one shop and
• 20:34
  Speaker 12: our buying power. We have about ten different distributor partners
• 20:38
  Speaker 12: that we work with, and what we do is we
• 20:40
  Speaker 12: use our buying power and we go against those distributors
• 20:43
  Speaker 12: negotiating the best possible pricing.
• 20:45
  Speaker 4: We bring that right to.
• 20:46
  Speaker 12: Our platform at rxwshop dot com. So this way it's
• 20:50
  Speaker 12: all on one spot. The good news and the difference
• 20:53
  Speaker 12: between us and others like it is we don't flood
• 20:56
  Speaker 12: our website with thirty forty fifty different distributors.
• 20:58
  Speaker 4: That's where the problem comes from.
• 21:00
  Speaker 12: Becomes a headache for these pharmacies they don't have they
• 21:02
  Speaker 12: got to fill it all these apps and things like that.
• 21:05
  Speaker 12: We not only want them to saving time for profitability obviously,
• 21:08
  Speaker 12: but we also want them saving money as well, so
• 21:10
  Speaker 12: both so when they go to the ARX one shop website,
• 21:13
  Speaker 12: it's almost like an Amazon for buying drugs. Super easy,
• 21:17
  Speaker 12: easy to use, and the pricing is very aggressive.
• 21:20
  Speaker 4: It's awesome.
• 21:20
  Speaker 12: So the pricing is aggressive because of the fact that
• 21:23
  Speaker 12: we don't flood it with the thirty forty to fifty
• 21:26
  Speaker 12: different distributors, so like not watering down my money. So
• 21:29
  Speaker 12: the amount of money is going towards ten of the
• 21:32
  Speaker 12: distributors instead of thirty forty of them. So they're giving
• 21:35
  Speaker 12: us better pricing for our platform.
• 21:37
  Speaker 4: So it's like quality versus quantity.
• 21:40
  Speaker 12: Yes, sir, exactly.
• 21:41
  Speaker 8: Yeah.
• 21:42
  Speaker 12: And what's nice is we use some of the bigger
• 21:44
  Speaker 12: animal partners, but we also have some of the smaller
• 21:47
  Speaker 12: ones as well. This way we have some specialty items
• 21:49
  Speaker 12: that we could get price.
• 21:50
  Speaker 3: Again, Okay, what's happening to your market and the products
• 21:55
  Speaker 3: that you're delivering. Based on the expansion of long term
• 21:58
  Speaker 3: care pharmacy at home, there any products that are specific
• 22:02
  Speaker 3: for the home care realm that they're able to pull
• 22:05
  Speaker 3: through our X one shot.
• 22:06
  Speaker 12: Well, we've been one of our number one sellers has
• 22:10
  Speaker 12: been the Dexcom G seven Oh okay, those that pricing
• 22:13
  Speaker 12: that we have is probably one of the most aggressive
• 22:15
  Speaker 12: in the market. And then also the Farciga generic is
• 22:18
  Speaker 12: also another huge seller for us as well. And because
• 22:22
  Speaker 12: of the mail order now we've been i mean, the
• 22:26
  Speaker 12: products that we've been growing tremendously. In the last twelve months,
• 22:31
  Speaker 12: we've probably grew thirty eight percent.
• 22:33
  Speaker 4: It's incredible. Yeah, I'm so proud of you guys.
• 22:36
  Speaker 3: You guys have been at this hard times that you
• 22:39
  Speaker 3: went through. Now it's a different generation of pharmacy owners.
• 22:43
  Speaker 3: They're thinking much more about profit, much more about increasing
• 22:48
  Speaker 3: every prescription that's going out and also the cash base
• 22:52
  Speaker 3: world of being able to execute transactions that are just
• 22:57
  Speaker 3: cash that you can put maybe.
• 22:58
  Speaker 4: A program behind it. And that's what I think.
• 23:01
  Speaker 3: Of your of your catalog, anything that's attached to diabetes
• 23:05
  Speaker 3: or hypertension or someone that's an athlete that wants to
• 23:10
  Speaker 3: improve their you know, their time and their triathlon.
• 23:13
  Speaker 4: Whatever it is. There's always a way.
• 23:15
  Speaker 3: To create a program based on the products that ARX
• 23:19
  Speaker 3: one Shop is pulling, and you guys have those ideas
• 23:22
  Speaker 3: because you've been around long enough to see what works.
• 23:25
  Speaker 12: Absolutely, we have over thirty thousand NDCs and we have
• 23:28
  Speaker 12: over thirty five hundred pharmacies across the country that use us,
• 23:31
  Speaker 12: so that buying power is huge. Another thing that we're
• 23:34
  Speaker 12: actually launching soon. We're really close, so I might as
• 23:37
  Speaker 12: well just bring Yeah, that's said gus As We're going
• 23:39
  Speaker 12: to actually specialize in pet meds soon.
• 23:42
  Speaker 4: Pet meds.
• 23:43
  Speaker 12: Yeah, so probably I would say in the next thirty
• 23:45
  Speaker 12: to forty five days, we're going to have a really
• 23:48
  Speaker 12: good selection of pet meds at aggressive pricing.
• 23:50
  Speaker 3: That's awesome, awesome, Doug Soup on RX one Shop, Thanks
• 23:54
  Speaker 3: so much for being part of the coverage of pharmacy profits.
• 23:58
  Speaker 4: Summitt twenty twenty six, Thank you so much.
• 24:05
  Speaker 9: Hello, this is a Fionasna and I'm listening a pharmacy podcast.
• 24:14
  Speaker 4: My friend I met you. It's been ten years already,
• 24:18
  Speaker 4: maybe more than ten years.
• 24:19
  Speaker 3: Yes, my goodness, gracious. So, Fiona, you are a light,
• 24:25
  Speaker 3: a shining light. You have committed yourself, You've committed your business,
• 24:29
  Speaker 3: You've committed your family's legacy to changing the game for
• 24:35
  Speaker 3: the pharmacy care industry and trying to make it from
• 24:39
  Speaker 3: the old fashioned thrift drug led overhead lighting that blinds
• 24:45
  Speaker 3: you and just looking very blah like you're at a
• 24:50
  Speaker 3: you know, you're just buying stuff instead of a healthcare
• 24:54
  Speaker 3: spa environment. When I walk into one of your locations,
• 24:58
  Speaker 3: I feel like I'm ready to get a facial massage.
• 25:02
  Speaker 3: It's like a whole vibe that you have going and
• 25:05
  Speaker 3: you believe in it. It comes from your heart. So in
• 25:08
  Speaker 3: case our listeners have not heard about you and your company,
• 25:12
  Speaker 3: just give us a small overview and I have lots
• 25:15
  Speaker 3: of questions for you. A new book out by the way,
• 25:17
  Speaker 3: The Switch USA. We're going to be talking more about that.
• 25:21
  Speaker 9: Yeah, sure. Him very happy to be here at the
• 25:25
  Speaker 9: Pharmacy Profit Summit. And I'm an architect. My family from
• 25:32
  Speaker 9: nineteen sixty five a worker with the pharmacist, So we
• 25:37
  Speaker 9: follow entire family of pharmacists all over the world. Now
• 25:41
  Speaker 9: we are in forty eight different country, but in US
• 25:44
  Speaker 9: we have opened almost fifty five pharmacy now so in
• 25:49
  Speaker 9: ten years yes, and the other partihall of course, so
• 25:53
  Speaker 9: in a lot of states that are already pharmacy that
• 25:56
  Speaker 9: have switched. So what we do is with design in
• 26:00
  Speaker 9: the pharmacy and we furnish. But it's not only this
• 26:04
  Speaker 9: because for me it's not an aesthetical issue. Is really
• 26:10
  Speaker 9: to switch the model of the pharmacy. So after the COVID,
• 26:15
  Speaker 9: everything changed, the game change and the pharmacy now all
• 26:21
  Speaker 9: over the world have one direction on the health of
• 26:25
  Speaker 9: the people, the longevity because thanks to the AI our
• 26:31
  Speaker 9: life now is longer. Thanks to the peptide, we have
• 26:36
  Speaker 9: more energy. And all the people is asking, okay, I
• 26:40
  Speaker 9: want to live a longer, but I want to live well. Yes,
• 26:45
  Speaker 9: so and here is where the pharmacy go in the game,
• 26:50
  Speaker 9: because the pharmacy are all over the place and they
• 26:54
  Speaker 9: need to integrate the service that help people, service and
• 26:59
  Speaker 9: produce to the people to live a longer and profit
• 27:04
  Speaker 9: yes and in a good way.
• 27:07
  Speaker 4: Yes.
• 27:08
  Speaker 5: So the.
• 27:10
  Speaker 3: That's the philosophy behind your business, your your actual work.
• 27:17
  Speaker 3: You mentioned that you're an architect and your father was
• 27:22
  Speaker 3: the start. He started this business as an architect. Your grandfather. Okay,
• 27:26
  Speaker 3: so third generation that's very special too, because there's lots
• 27:29
  Speaker 3: of listeners. There's lots of pharmacy owners out there that
• 27:33
  Speaker 3: have made it through the dark phase of the PBM crush,
• 27:37
  Speaker 3: and I think we're climbing out of it finally. That
• 27:39
  Speaker 3: are third and fourth generation pharmacists. I think of Alec Ginsburg,
• 27:44
  Speaker 3: who's an amazing blogger. He's known as the Drugstore Cowboy.
• 27:49
  Speaker 3: Matter of fact, he's here as a as a as
• 27:51
  Speaker 3: a speaker, and he's third generation.
• 27:53
  Speaker 4: So you're third generation business owner.
• 27:54
  Speaker 3: You believe in what you're doing, but you've transformed it
• 27:57
  Speaker 3: fifty five locations. Now it's it's the lighting, it's the setup,
• 28:02
  Speaker 3: it's the delivery of how you're positioning products.
• 28:06
  Speaker 4: But it's also the products.
• 28:08
  Speaker 3: So I want to dig into that because today's this podcast,
• 28:12
  Speaker 3: this coverage of the Pharmacy Profit Summit Live twenty twenty six,
• 28:16
  Speaker 3: is all about making profit and it's about strengthening the
• 28:19
  Speaker 3: pharmacy inside out so that we can turn around and
• 28:22
  Speaker 3: strengthen the.
• 28:22
  Speaker 4: Communities that we're embedded in.
• 28:24
  Speaker 3: There's a study that you did that you've embedded into
• 28:28
  Speaker 3: your book.
• 28:28
  Speaker 4: The book by the way, I'm going to have.
• 28:30
  Speaker 3: A link to the book in the show notes and
• 28:32
  Speaker 3: it's Fiona Cetre to Varna The Switch USA from Dispensing
• 28:37
  Speaker 3: to Community Health Hub, a manifesto for Americans independent pharmacy owners.
• 28:43
  Speaker 3: And there's a there's a whole chapter where you break
• 28:47
  Speaker 3: down the examples of services, supplements and products and you
• 28:53
  Speaker 3: give the gross margin profit levels of what the capability
• 28:57
  Speaker 3: on average is. But that is a homework test for
• 29:02
  Speaker 3: the philosophy of the pharmacy owner to change their mind
• 29:07
  Speaker 3: from doing this dispensing and walking away to building their
• 29:12
  Speaker 3: business around services that are much more inclusive of the
• 29:17
  Speaker 3: pharmacy and keep of the patient and keep that patient
• 29:21
  Speaker 3: coming back over and over and over again. So let's
• 29:24
  Speaker 3: let's talk about this and some of the data that
• 29:26
  Speaker 3: you help together to put this book out.
• 29:28
  Speaker 9: Yes, a first of all, I add that I want
• 29:31
  Speaker 9: to tell you something. I'm not a writer, I'm just
• 29:35
  Speaker 9: a listener and watcher. So my trip all over the
• 29:40
  Speaker 9: world and all over all the states in US and
• 29:43
  Speaker 9: talk to like you with a lot of people open
• 29:46
  Speaker 9: their mind and make you understand things that maybe if
• 29:50
  Speaker 9: you are in your pharmacy all day long, it's difficult
• 29:54
  Speaker 9: to understand in a global way. So the direction that
• 29:58
  Speaker 9: everyone is staying king is towards the service. But what
• 30:04
  Speaker 9: are the service that America need to implement, because there
• 30:10
  Speaker 9: are services that make you have the money and the
• 30:14
  Speaker 9: other not. So what I want to say is that
• 30:17
  Speaker 9: in the book I try to give name and they
• 30:21
  Speaker 9: also how much margin you can do and what are
• 30:26
  Speaker 9: these service? But it's not something that comes from me
• 30:29
  Speaker 9: from Fiona. Of course, is with the talk and talking
• 30:36
  Speaker 9: with the other independent pharmacy owner that are my clients,
• 30:40
  Speaker 9: talking with figure like you that I talk with so
• 30:43
  Speaker 9: many people in conference with the Liza Fast. So all
• 30:48
  Speaker 9: what I write an exchange. This is why this book
• 30:53
  Speaker 9: now it's still not in published, will be soon in
• 30:57
  Speaker 9: one month less because I give away fifty copies that
• 31:01
  Speaker 9: we have an extra exchange with people and say, okay,
• 31:07
  Speaker 9: criticize me or tell me it's right, it's wrong, and
• 31:11
  Speaker 9: let's put everything in this manual. This is why I
• 31:14
  Speaker 9: want to become a manifest So it's not about to meet,
• 31:18
  Speaker 9: it's about it.
• 31:19
  Speaker 3: It's about the business. It's about the business thriving. So
• 31:22
  Speaker 3: I want to give examples. By the way you give
• 31:25
  Speaker 3: strategic tiers, you break it down into the category of
• 31:29
  Speaker 3: course you're giving some examples, and then you're also talking
• 31:32
  Speaker 3: about some realistic gross margin percentages.
• 31:35
  Speaker 4: And then there's also a strategic role.
• 31:37
  Speaker 3: So I'm going to give you an example just listeners,
• 31:39
  Speaker 3: so you understand under the strategic tier we're talking about.
• 31:44
  Speaker 3: If it's a if it's a core engine of your
• 31:47
  Speaker 3: business and really changing the philosophy of what does your
• 31:50
  Speaker 3: pharmacy stand for as a brand to differentiate yourself than
• 31:55
  Speaker 3: any other pharmacy.
• 31:57
  Speaker 4: And that concept is very important.
• 31:58
  Speaker 3: Meaning if if you took the core engine brand women's health,
• 32:04
  Speaker 3: that doesn't mean that you're just doing women's health, but
• 32:08
  Speaker 3: that means that you've become an expert in it. You've
• 32:11
  Speaker 3: broughten it, You've brought contraception in, you've brought consultation on
• 32:16
  Speaker 3: your women's periods or cycles, you're you've brought in uh
• 32:20
  Speaker 3: subject matter expertise around pregnancy. And then you start to
• 32:24
  Speaker 3: build through that core engine an entire product ability. To
• 32:31
  Speaker 3: go to the section of that store or that you
• 32:34
  Speaker 3: know your location, you walk back, all of a sudden,
• 32:36
  Speaker 3: there's there's the smell that's throughout the air and your
• 32:39
  Speaker 3: your you're you have this lighting and you and it's
• 32:43
  Speaker 3: like casting over these these supplements and then all of
• 32:47
  Speaker 3: a sudden, it's a whole vibe. Maybe there's music playing
• 32:49
  Speaker 3: in the background that's very soft, maybe.
• 32:52
  Speaker 4: There's candles, who knows.
• 32:53
  Speaker 3: But what you're doing is you're bringing the consumer into
• 32:57
  Speaker 3: the realm of that subject and then you're backing it
• 33:00
  Speaker 3: up with your own expertise pharmacological as a pharmacist. But
• 33:04
  Speaker 3: then you're also bringing some of those products in place,
• 33:07
  Speaker 3: and that vibe is a buyer's vibe. They're going to
• 33:10
  Speaker 3: want to buy from you. Because let's talk about pregnancy
• 33:13
  Speaker 3: for just a second. So millions of women who sometimes
• 33:17
  Speaker 3: will struggle with pregnancy and if they walked into an
• 33:19
  Speaker 3: environment that calms them, gets them thinking kind of outside
• 33:23
  Speaker 3: the box. They get to sit down with a pharmacist
• 33:25
  Speaker 3: at this table, the eye to eye contact.
• 33:28
  Speaker 9: Kind of going crevate a moment and a life.
• 33:33
  Speaker 4: Expand on that whole concept of what you're doing. It's
• 33:35
  Speaker 4: very psychological.
• 33:36
  Speaker 9: Yes, So what is important is this world positioning. So
• 33:42
  Speaker 9: the pharmacy today needed to position themselves. So the generic pharmacy,
• 33:48
  Speaker 9: the generic drug story is finish. So each pharmacy needed
• 33:53
  Speaker 9: to be specialized and position itself at the best in
• 33:57
  Speaker 9: the community. Because if you want to win towards competitors,
• 34:02
  Speaker 9: you mean you need, you need to be different and
• 34:06
  Speaker 9: you can do these true the positioning of your pharmacy.
• 34:11
  Speaker 9: So what I mean is it's not worthy today. Sell everything,
• 34:18
  Speaker 9: sell birthday cards, sell things that don't give you margin.
• 34:23
  Speaker 9: But you need to work to position yourself and what
• 34:26
  Speaker 9: you can do best and what your community requests. Because
• 34:31
  Speaker 9: your location is important. So of course, if your pat
• 34:36
  Speaker 9: center are all elder people, you need the position yourself
• 34:41
  Speaker 9: for the service and the product related to your community.
• 34:46
  Speaker 9: If you are a new pharmacy and you want to
• 34:49
  Speaker 9: attract a new generation, you need to create a pharmacy
• 34:54
  Speaker 9: that is built towards what the new generation wants, what
• 34:58
  Speaker 9: are their needs? What is the way to see the
• 35:02
  Speaker 9: pharmacy that is completely different from an elder's community. So
• 35:07
  Speaker 9: first of all is the positioning of your pharmacy. In
• 35:11
  Speaker 9: this way, you are unique. In this way, you give
• 35:14
  Speaker 9: your best. In this way, you can connect your service
• 35:18
  Speaker 9: to the selling, so cross selling the product that you have,
• 35:24
  Speaker 9: because it's very easy if you are doing a service.
• 35:29
  Speaker 9: So now I talk about immunization because here they are
• 35:36
  Speaker 9: offering you so immunization that is also very difficult because
• 35:40
  Speaker 9: give a lot of margin, but it's very difficult to
• 35:44
  Speaker 9: implement inside the pharmacy. But you can sell some vita
• 35:48
  Speaker 9: means related now, so you can work in this way
• 35:53
  Speaker 9: and so at when you think you think about your
• 35:58
  Speaker 9: front end, how many products you can give away that
• 36:03
  Speaker 9: don't make you margin that and now are just occupy
• 36:07
  Speaker 9: space and waste your space because everything you have in
• 36:11
  Speaker 9: front of the counter cost you, yes, cost a lot
• 36:16
  Speaker 9: of money, and are the patient when they spend the
• 36:19
  Speaker 9: money that pay for it and make you have the money?
• 36:23
  Speaker 3: All right, So we want people to reach out to you.
• 36:26
  Speaker 3: What's the best way to get a hold of you.
• 36:27
  Speaker 3: What's the best way is to connect with you to
• 36:29
  Speaker 3: set up a consultation.
• 36:31
  Speaker 9: True through all the social to my website ww dot com, linked.
• 36:38
  Speaker 3: In, LinkedIn, I'm gonna I'm gonna put a link into
• 36:41
  Speaker 3: your LinkedIn. I'm also going to put a link in
• 36:43
  Speaker 3: the show notes to the website. Fiona cetroto Varna, we
• 36:48
  Speaker 3: are so excited to have you here at Pharmacy Profits Summit.
• 36:50
  Speaker 3: You're part of the change of pharmacy and we appreciate you.
• 36:54
  Speaker 9: Thank you very much, so thanks to the thanks. Pharmacy podcast.
• 37:03
  Speaker 8: Hey, this is on one of the pharmacists with Wiltopia Pharmacy,
• 37:07
  Speaker 8: and I want to talk a little bit about my
• 37:10
  Speaker 8: story with sartoreto Verna. So we I had a store,
• 37:14
  Speaker 8: all right, and then I decided I want to.
• 37:16
  Speaker 4: Make a new store.
• 37:17
  Speaker 8: And we visited so many places and so many pharmacies,
• 37:23
  Speaker 8: and we talked to companies to come design or pharmacy.
• 37:26
  Speaker 8: But the problem it was the exact same design of
• 37:30
  Speaker 8: any other pharmacy that we saw. And then we looked
• 37:33
  Speaker 8: up the most beautiful pharmacies in the world and they
• 37:35
  Speaker 8: linked to.
• 37:37
  Speaker 3: Fiona steps into the chat.
• 37:41
  Speaker 8: Yeah, so it's like we found several beautiful designers that
• 37:48
  Speaker 8: Sartre Verna made and then I communicated with the company
• 37:52
  Speaker 8: and actually Funa came to our place and she checked
• 37:57
  Speaker 8: the area, she checked the athetics of the town, the
• 38:01
  Speaker 8: way we are, and she designed it the most beautiful
• 38:05
  Speaker 8: thing that we sew. And until now, people come to
• 38:07
  Speaker 8: see my store and they say, this is the most
• 38:10
  Speaker 8: beautiful pharmacy that we've ever visited, and I am. This
• 38:14
  Speaker 8: is year number nine for Wiltopia, so we still look
• 38:18
  Speaker 8: and feel new, and that of course makes the patients
• 38:22
  Speaker 8: take a decision too. All right, I want to see
• 38:24
  Speaker 8: what else do you have. I want to be your customer.
• 38:27
  Speaker 8: I want to see your supplements. I want to bring
• 38:30
  Speaker 8: in my prescriptions. So full disclosure, Wiltopia has always been
• 38:36
  Speaker 8: designed by Fiona, but at the same time, it's a
• 38:40
  Speaker 8: great decision that we made from inception.
• 38:44
  Speaker 3: So o, Mark, talk to me about the profitability swing
• 38:48
  Speaker 3: from where you were to where things are today. Do
• 38:52
  Speaker 3: you see an increase in revenue based on this whole
• 38:55
  Speaker 3: new way of delivering pharmacy care in your community?
• 38:59
  Speaker 8: Great question, and well, as a wellness clinic, we're focused
• 39:03
  Speaker 8: on the cash business. We are always trying to push
• 39:06
  Speaker 8: patients to come to the store and shop from the
• 39:09
  Speaker 8: store so they see the supplements on our shelves and
• 39:12
  Speaker 8: they want to buy them. So profitability has always been
• 39:15
  Speaker 8: consistently growing as we provide the services. Of course, there
• 39:20
  Speaker 8: is a workup of teaching the clients of what is
• 39:23
  Speaker 8: this for?
• 39:24
  Speaker 4: What is that for?
• 39:25
  Speaker 8: But if I get Cockyo ten that's worth sixty sixty
• 39:28
  Speaker 8: sixty dollars and I put it on my shelf and
• 39:31
  Speaker 8: I want to compare it to another Cockyo ten that's
• 39:34
  Speaker 8: worth ten dollars, well, I want the shelf to look beautiful.
• 39:38
  Speaker 12: Yeah.
• 39:39
  Speaker 8: So this kind of perception for the client is very important.
• 39:42
  Speaker 8: And we notice that patients are buying, buying again and
• 39:46
  Speaker 8: coming again because they like to walk into the store. So,
• 39:49
  Speaker 8: if Yona has this concept of working on the senses,
• 39:53
  Speaker 8: what you see is beautiful store, what you feel, welcoming nature,
• 39:57
  Speaker 8: the customer service, what you smell. Also, we have diffusers
• 40:01
  Speaker 8: all over because the design is all incorporated and it
• 40:05
  Speaker 8: all makes sense to invest in the customer experience. So
• 40:09
  Speaker 8: we ship, we deliver all right, but we still have
• 40:12
  Speaker 8: patients walking into the store and they have this perception
• 40:16
  Speaker 8: we're getting high quality service because how the pharmacy looks.
• 40:19
  Speaker 4: Everything works together, you know.
• 40:21
  Speaker 3: Omar, let's increase. Let's make pharmacy thrive again. Pharmacy care
• 40:27
  Speaker 3: thrive in your community by an esthetic difference, by positioning
• 40:31
  Speaker 3: your pharmacy different than any other pharmacy.
• 40:33
  Speaker 4: In your community.
• 40:34
  Speaker 3: All our congratulations on your success with well Topedia Pharmacy.
• 40:39
  Speaker 4: Thanks for being part of the show. Thank you for
• 40:41
  Speaker 4: inviting me.