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The Art of Empathy in Leadership With Sue Ryan
Empathy isn’t fluff; it’s a force multiplier. We sit down with leadership expert Sue Ryan to unpack how empathy, practiced with intention and without judgment, can transform morale, sharpen decisions, and repair trust—especially when the stakes are high.
Sue explains why you don’t need the same backstory to meet the same emotion, and how a leader’s job is to honor what people feel while still moving work forward. We get tactical: the five-to-fifteen second pause that diffuses tension, an exercise to expose and rewrite judgment, and concrete ways to practice active listening in a world of…
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