Twilio CEO on the Company's Turnaround Strategy, AI-Powered Customer Communication & the Robocall Problem

After Earnings · Jul 13, 2026 · 30m

Ann Berry is joined by Khozema Shipchandler, CEO of Twilio, to discuss the company's turnaround strategy, the changing landscape of customer communication and how Twilio is leveraging AI to personalize interactions.

00:00 Khozema Shipchandler, CEO of Twilio, joins

01:06 Taking over as Twilio's CEO

01:50 What Twilio does

03:19 Fighting commoditization with pricing power and the CDP data asset

05:20 Twilio's customer base

07:29 Branded calls and fighting spam

08:04 Building trust in the US telecom network

11:21 WhatsApp, Meta, and other emerging messaging channels

13:38 New products unveiled at…