Latest / Dealer Talk With Jen Suzuki
Why the Service Walk-Around Is Dying and How to Bring It Back
There are two sacred moments in every service visit and if you miss them, nothing else matters.
In this episode of Dealer Talk, Jen Suzuki breaks down the most overlooked, most powerful moment in the service lane: the check-in.
This isn't about speed.
It's not about scripts, numbers, or reports.
And it's definitely not about rushing customers through like a transaction.
Jen shares what she's seeing on dealership drives across the country: walk-arounds disappearing, advisors glued to iPads, low energy, rushed tones and customers quietly losing trust.
You'll learn why the check-in is where…
The skinny
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