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Live from the FrameworkLTC Innovation Conference (Part 1) | FrameworkFocus™ · Pharmacy Podcast Network

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Speaker 1: You are listening to the global network of podcasters dedicated
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Speaker 1: to the pharmacy profession. Welcome to the Pharmacy Podcast Network.
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Speaker 2: The Framework LTC Innovation Conference with September fifteenth through the seventeenth,
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Speaker 2: twenty twenty five in San Diego. We're bringing you press
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Speaker 2: coverage from the floor where long term care pharmacy connects
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Speaker 2: and innovates. Today's episode spotlight real world tech that's reshaping
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Speaker 2: LTC operations, from analytics to access and how those tools
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Speaker 2: translate into safer, faster care. Framework LTC from Softwriters powers
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Speaker 2: hundreds of LTC pharmacies with workflow, automation, billing, and real
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Speaker 2: time time insight across dispensing and delivery. If you're building
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Speaker 2: a resilient, scalable LTC operation, this is where you'll see
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Speaker 2: what's next. Across this series, we sat down with leaders
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Speaker 2: in LTC pharmacy, operators, clinicians and partners to unpack what's working,
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Speaker 2: what isn't, in which integrations are worth your time. This
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Speaker 2: coverage is sponsored by the Framework Focus podcast, part of
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Speaker 2: the Pharmacy Podcast Network. Your monthly deep dive into trends
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Speaker 2: in tech shaping LTC. Stick with us for candid conversations,
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Speaker 2: practical takeaways in a front row view of the conference.
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Speaker 3: Framework Focus, the podcast for Everything Long Term Care Pharmacy.
1:39
Speaker 3: I'm here with Patrick Cosgrowth. Patrick, what do you do
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Speaker 3: at Softwriters?
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Speaker 4: I am the regional sales executive in the Southeast for Framework,
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Speaker 4: LTC and ECM, primarily on the new business side.
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Speaker 3: You know, before we were interviewing, you and I were
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Speaker 3: talking about kind of like the evolution of where we're
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Speaker 3: at today. You had experience in electronic health records, gathering
2:03
Speaker 3: data from other sources chump ahead. Now twenty twenty five,
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Speaker 3: I feel like the old hat head in the room
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Speaker 3: because I can say back in the day, you know,
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Speaker 3: we had a closed database system and then Sequel came
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Speaker 3: on the market and Framework was revolutionary. Now we have
2:20
Speaker 3: things like Framework insights, we have artificial intelligence kind of
2:24
Speaker 3: being part of it. You have a big you have
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Speaker 3: like a larger insight about systems that you used to
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Speaker 3: sell and be part of. Give us an overview of
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Speaker 3: where you think long term care pharmacy technology is going.
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Speaker 5: Well, that's a full question. Is that I think?
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Speaker 4: You know, I definitely think AI is going to continue
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Speaker 4: to improve, not only from a new RX standpoint, but
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Speaker 4: better make operational decisions.
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Speaker 5: That's where Insights come in.
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Speaker 3: But not just where we're going.
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Speaker 4: From the last four years that I've been with soft Writers,
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Speaker 4: the amount of products that they've released, I just want
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Speaker 4: to call out, like Insight obviously this year, but there
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Speaker 4: was r XP, We've seen you know, Pod release, We've
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Speaker 4: seen several different software products that have already helped impact.
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Speaker 4: I think being able to take those products that we've
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Speaker 4: already have grow on top of it is going to
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Speaker 4: be where we will make the most the quickest impact.
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Speaker 4: When we talk long term down the road, where I
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Speaker 4: brought up the new RX piece. You know, we've kind
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Speaker 4: of figured out that refill requests and being able to
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Speaker 4: automate those processes. But one of the biggest challenge right
3:27
Speaker 4: now in the order entry space is employment and you know,
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Speaker 4: cost going up, and as those costs go up, the
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Speaker 4: software piece of it is going to be most important
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Speaker 4: to be able to help automate those workflows accurately and
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Speaker 4: make sure that you are not just replacing an order
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Speaker 4: entry technician, you actually are better and more accurate and
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Speaker 4: more efficient.
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Speaker 5: With those operations.
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Speaker 4: So I see those being the two biggest areas that
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Speaker 4: AI will improve.
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Speaker 3: We are in sunny San Diego here celebrating long term
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Speaker 3: care pharmacy. There are so many people here. This is
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Speaker 3: like one of the biggest events that I've been to
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Speaker 3: with regards to Framework's user conference, and that is an
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Speaker 3: innovation in of itself. But what do you like about
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Speaker 3: gathering our clients together and being here, Well.
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Speaker 4: The collaboration is definitely the best part. Not only are
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Speaker 4: the ideas that are going to come from this conference
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Speaker 4: are going to be kind of the stepping stones to
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Speaker 4: the future, but pulling together, you know, the biggest players
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Speaker 4: in the long term care space, putting them in the
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Speaker 4: same room, not only sharing our vision, but then listening
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Speaker 4: back to what they're telling us.
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Speaker 3: And that's really where.
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Speaker 4: We'll be able to make the biggest impact, listening to
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Speaker 4: our customers, the leaders in that space, and then making
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Speaker 4: the adjustments from there.
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Speaker 3: Absolutely, it's almost like you guys are creating a new
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Speaker 3: blueprint of what is the future of long term care pharmacy.
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Speaker 3: We are the gold standard, that's right, no bias me. Well, Hey,
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Speaker 3: we like we love this, we love being part of it.
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Speaker 3: Thank you so much for being on Framework Focus.
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Speaker 4: Thank you Tom for having us.
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Speaker 3: Framework LTC Innovation Conference. Twenty twenty five. I'm here with
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Speaker 3: Third Wave RX Alisha Wetzel, Fellow pittsburgher Go Stealers.
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Speaker 6: Stealers.
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Speaker 3: They need all the help they can get. They're steelers.
5:26
Speaker 6: We are hopeful. So far, it's not looking it's good.
5:30
Speaker 3: It's inconsistent. It's exactly what we are. We're either really
5:33
Speaker 3: good or really bad, and last last week it was bad. Yeah,
5:37
Speaker 3: all right, let's talk about business. We're here at the
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Speaker 3: Innovation conference. What is it about Framework LTC in this
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Speaker 3: conference that you invest time to come to? What do
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Speaker 3: you like best about being here?
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Speaker 7: Well?
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Speaker 6: I love the energy of all of the innovators here,
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Speaker 6: and the technology companies and the automation and the pharmacies.
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Speaker 6: Last but not least so the leading long term care
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Speaker 6: pharmacies that are supporting and you know, servicing the long
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Speaker 6: term care facilities across the country. You know, the players
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Speaker 6: are here and it's a great conference to attend to
6:14
Speaker 6: get in front of them.
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Speaker 8: Yeah.
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Speaker 3: I like it too because it brings all of the players,
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Speaker 3: specifically in long term care, under one roof and we
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Speaker 3: can really kind of brainstorm together. Speaking of brainstorming, if
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Speaker 3: I'm trying to scale my long term care pharmacy, especially
6:28
Speaker 3: with we're coming out of a lot of facets of
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Speaker 3: PBM reform my rebates and rebate strategy. If I don't
6:36
Speaker 3: i'm a pharmacy operator, or I'm a pharmacist, or I
6:39
Speaker 3: own part of the business, I need a partner to
6:42
Speaker 3: really help me dial into that talk to us about
6:44
Speaker 3: what third Wave is doing and how that's impacting profitability
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Speaker 3: for our long term care pharmacies.
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Speaker 6: So we are a leader in the post administration managed
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Speaker 6: care part A rebate space and we provide unparalleled leading
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Speaker 6: rebates to long term care pharmacies. What we also provide
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Speaker 6: our pharmacy cost management services. So these pharmacies who are
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Speaker 6: struggling and they have their challenges from anywhere from operations
7:12
Speaker 6: but also to the cost of their medications and returns
7:17
Speaker 6: and dealing with all of those medication costs, that we
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Speaker 6: provide them tools and solutions to support them with all that.
7:26
Speaker 6: And then when it comes to the post administration rebates,
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Speaker 6: these rebates are truly a match because of where we
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Speaker 6: stand with our partners at the PBM level, and so
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Speaker 6: whenever we partner at the top of the mountain, there's
7:43
Speaker 6: not multiple layers in between us and we're able to
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Speaker 6: maximize rebates for our pharmacy clients.
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Speaker 3: And then I don't have if I'm an operator, I'm
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Speaker 3: on Framework LTC, I don't have to worry about going
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Speaker 3: to a separate website and doing a username, password or anything.
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Speaker 3: There's some API that's feeding mere feeding you data.
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Speaker 6: Correct, right, We're able to interface and feed the data
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Speaker 6: directly right through, just like their EMR systems, and we're
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Speaker 6: functioning just as similar as that from an adjudication process.
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Speaker 6: Over fifty percent of our pharmacies are adjudicating through our platform,
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Speaker 6: which is just like how the pharmacies are billing through
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Speaker 6: the Framework LTC system. And it's really a transition, a
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Speaker 6: smooth transition for them to adjudicate through our platform.
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Speaker 3: All right, I own a long term care pharmacy. I
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Speaker 3: have four thousand patient lives I'm caring for. I want
8:37
Speaker 3: to reach out to you. I'm listening to what you're
8:39
Speaker 3: saying right now. How long does it take to you
8:42
Speaker 3: to do an evaluation for me to tell me maybe
8:45
Speaker 3: how much revenue differential they'll be once we implement your solution.
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Speaker 6: Ye's absolutely so. As soon as we get the data
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Speaker 6: in our hands, we can get an analysis return back
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Speaker 6: to our clients within.
8:57
Speaker 3: A few days and to do a thorough.
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Speaker 6: Analysis and presentation to walk you through what that exact
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Speaker 6: return would look like and that maximize rebates would look.
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Speaker 3: Like per NDC.
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Speaker 6: You know, we provide full transparency at an NDC level
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Speaker 6: and so you can see what that true return and
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Speaker 6: rebate would look like.
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Speaker 3: Excellent, All right, I'm listening to the show. You've piqued
9:22
Speaker 3: my interest. Where do I go? What's your website so
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Speaker 3: we can reach out to third Wave RX?
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Speaker 6: So we're at third Wave rx dot com and you
9:32
Speaker 6: also we also have a LinkedIn profile as well. And
9:36
Speaker 6: certainly you know our team is all across the country.
9:39
Speaker 6: We all essentially work remote, but we have a few locations.
9:43
Speaker 3: Our corporate location.
9:45
Speaker 6: Is in Las Vegas, but we also have our founders
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Speaker 6: headquartered in Boca Raton, and then we also have a
9:52
Speaker 6: location of Manhattan, so in Salt Lake City. Our data
9:56
Speaker 6: entry and data team, they're located in Salt Lake City.
9:59
Speaker 6: So we're real in all areas.
10:03
Speaker 3: The only locations I want to meet Alicia in is Pittsburgh.
10:07
Speaker 3: It's my favorite city, and I'm going to book a
10:09
Speaker 3: Raton to meet you down there. Exactly, tell me there too.
10:12
Speaker 3: Everything else you can keep, especially the Vegas. I don't
10:15
Speaker 3: want to go to Vegas.
10:16
Speaker 6: I like San Diego right now though, we're here and
10:18
Speaker 6: I'm loving it here.
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Speaker 3: It is very nice and we have the water right
10:21
Speaker 3: out front. It's very nice. So, Alicia, this was your
10:25
Speaker 3: very first podcast, wasn't it? It was my first? All right?
10:27
Speaker 3: You heard it here on the Pharmacy Podcast Network. Thanks
10:30
Speaker 3: for being part of the Innovation Show.
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Speaker 6: Thank you for having me.
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Speaker 8: Hi, this is Bill Hurts. I'm a singer director at
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Speaker 8: b D Parata and you're listening to Framework Focus.
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Speaker 5: Hey.
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Speaker 3: Bill, we are here at the innovation conference Framework LTC
10:49
Speaker 3: Innovation Conference twenty twenty five. It's so good to see you.
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Speaker 8: Good to see you as well.
10:53
Speaker 3: All right. So I am a gen xer. I'm a
10:57
Speaker 3: very proud gen xer. My parents are baby probably yours
11:01
Speaker 3: are as well. Absolutely, and we are as a nation
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Speaker 3: facing We're not even to the crest of the baby
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Speaker 3: boom Er hill yet. So pharmacy in the space of
11:15
Speaker 3: critical care, chronic care, long term care, senior care, this
11:21
Speaker 3: is so important to support these organizations. Why is BD
11:25
Speaker 3: in this space and what's special about the Parada BD.
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Speaker 3: I've known Parata for over twenty years. But what is
11:34
Speaker 3: it about the space that specially you guys.
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Speaker 8: Well, I think you said it well, Todd. At the
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Speaker 8: end of the day, it's the ability to help the
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Speaker 8: long term care pharmacies and this industry to be able
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Speaker 8: to take care of patients some of the sickest of
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Speaker 8: the sick that long term as we see that baby
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Speaker 8: boomer age and need increasing, the care needs to be
11:54
Speaker 8: there in the long term care industry and what the
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Speaker 8: pharmacies are able to provide is really critical them and
12:00
Speaker 8: so we're thrilled as bad Parada to be able to
12:02
Speaker 8: continue to support these pharmacies, take care of these providers
12:06
Speaker 8: and provide solutions to them that help them reduce their costs,
12:09
Speaker 8: drive efficiencies and deliver better patient care. At the end
12:12
Speaker 8: of the day, we all have a mother and father,
12:14
Speaker 8: like you said that someday or it could be ourselves
12:17
Speaker 8: that need care in these areas, and we want to
12:19
Speaker 8: make sure to be a part of it and to
12:20
Speaker 8: drive solutions and help them.
12:23
Speaker 3: What about the role of the pharmacists in they take
12:27
Speaker 3: the it's football season, so I have to revert to
12:30
Speaker 3: football analogy, but absolutely the physicians on the field the
12:33
Speaker 3: quarterback of all the care. They pitch it out to
12:35
Speaker 3: the wide receiver, which is our pharmacist to run it.
12:39
Speaker 3: But that role is so evolving. We see pharmacogenomics testing,
12:44
Speaker 3: we see general testing, immunization management. In the space of
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Speaker 3: long term care. What are you seeing expanding out of
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Speaker 3: the role of the pharmacist.
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Speaker 8: Yeah, we do think that the pharmacy is going to
12:55
Speaker 8: continue to be able to operate at the top of
12:57
Speaker 8: their license and really being able to move just beyond
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Speaker 8: obviously the medication expense, which is obviously critical, but to
13:04
Speaker 8: be part of that total care team really looking at
13:06
Speaker 8: the care of the patient long term and making sure
13:08
Speaker 8: that they're driving, yes, their medication usage, but also some
13:12
Speaker 8: of those key innovative areas that you mentioned.
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Speaker 3: Bill, We appreciate you being part of this conference, being
13:19
Speaker 3: part of this interview. What else, what's next for you?
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Speaker 5: What other?
13:23
Speaker 3: I mean, it's conference season for me. What's the next
13:26
Speaker 3: event that you're going to.
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Speaker 8: Well, we'll be continuing to come to other events and
13:30
Speaker 8: really speaking with customers, going out with them, understanding what
13:33
Speaker 8: they're facing day to day. It's a dynamic industry. Obviously,
13:37
Speaker 8: there's a lot going on and really the main thing
13:39
Speaker 8: for us INMVD broad is just to continue to use
13:42
Speaker 8: the support and the backing of BED to drive innovation,
13:46
Speaker 8: to continue to come up with more solutions, better solutions
13:49
Speaker 8: that help to continue to drive better patient care, help
13:52
Speaker 8: them with their efficiency, help with the speed of their operations. Again,
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Speaker 8: it's a tough time. It's going to continue to be
13:59
Speaker 8: a tough time and healthcare. But how can we drive solutions,
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Speaker 8: drive innovation to help them deliver that care to their patients.
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Speaker 8: It's it's an exciting time, also it's critical time and
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Speaker 8: we're thrilled to be able to support them in that area.
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Speaker 3: Bill, thanks for being part of the Framework Focus coverage
14:14
Speaker 3: of the innovation conference. Thank you, yeah, thank you hey.
14:17
Speaker 3: We'll be right back with more Framework focus.
14:23
Speaker 2: In long term care, pharmacy decisions can't wait, but disconnecting
14:27
Speaker 2: systems and static reports can slow you down. Softwriters is
14:31
Speaker 2: introducing a new way to manage your data with Framework Insight.
14:36
Speaker 2: Framework Insight is an AI powered business intelligence platform built
14:40
Speaker 2: for LTC pharmacies. Using Framework LTC to manage day to
14:44
Speaker 2: day pharmacy operations with intuitive dashboards, you can track key
14:48
Speaker 2: metrics like prescriptions filled, drug costs, inventory, trends, claims, improfitability,
14:55
Speaker 2: drill down, set alerts, and save custom views so you're
14:58
Speaker 2: always a step ahead without of glance and on demand
15:01
Speaker 2: visualizations into your pharmacy's most essential metrics. Framework Insights sinks
15:05
Speaker 2: your data daily, giving you instant visibility into both daily
15:09
Speaker 2: operations and comparing current trends to historic performance benchmarks. Turn
15:14
Speaker 2: data into decisions and decisions into progress. To see it
15:18
Speaker 2: in action today, visit Framework LTC, dot Com forward Slash
15:22
Speaker 2: Framework Insight.
15:30
Speaker 3: All right. Scenario is I get into the office, it's
15:33
Speaker 3: a Monday. I get down on my desk. I'm opening
15:37
Speaker 3: up my dashboard. I'm opening up my Framework LTC dashboard,
15:41
Speaker 3: and suddenly I can't even log in. I put my
15:44
Speaker 3: username password in the next thing, and I get some
15:47
Speaker 3: kind of message where my entire network has been attacked.
15:51
Speaker 3: And I get an email that says, hey, we're holding
15:54
Speaker 3: your entire infrastructure, we're holding your patient PHI information, We're
15:59
Speaker 3: holding all of this stuff ransom, and you have to
16:02
Speaker 3: send us one million dollars to release it. This is
16:05
Speaker 3: truly happening. Maybe not exactly like that, but we have
16:08
Speaker 3: mister Chris Callahan here, introduce yourself, tell us about your
16:12
Speaker 3: company and let's dig into this subject of cybersecurity.
16:15
Speaker 9: Sure, thank you for having me. And this is Chris
16:18
Speaker 9: Callahan with Echelon riskin a cybersecurity consulting and managed a
16:23
Speaker 9: cybersecurity services company. The situation that you're describing is not
16:29
Speaker 9: something that is uncommon right for a lot of small
16:32
Speaker 9: to mid sized businesses in America, specific to the LTC
16:35
Speaker 9: pharmacy community. And really what you're describing is the incident itself.
16:43
Speaker 9: When that organization is now right of boom, the incident
16:46
Speaker 9: has taken place, and it would be in their best
16:49
Speaker 9: interest to revert to their incident response plan, which hopefully
16:53
Speaker 9: they have tested and gone through role playing scenarios in
16:58
Speaker 9: the past month or the past quarter. Unfortunately, that is
17:01
Speaker 9: not always the case. A lot of small to mid
17:03
Speaker 9: sized businesses are resource constrained and cybersecurity is not always
17:07
Speaker 9: a priority for them until the incident does arise. So
17:11
Speaker 9: a lot of what we do at our company is
17:13
Speaker 9: to help organizations prepare for that incident when they are
17:17
Speaker 9: proverbially left of boom, so that they are in a
17:20
Speaker 9: position to recover and be resilient when or if an
17:25
Speaker 9: incident does take place.
17:27
Speaker 3: Chris, are you helping my team to get trained as
17:31
Speaker 3: to what to do if there's a questionable email that
17:35
Speaker 3: comes in. Does this start with training?
17:38
Speaker 9: So it starts with training, it starts with culture, and
17:41
Speaker 9: it starts with leadership. Cybersecurity needs to be looked at
17:46
Speaker 9: as a business risk. It is not a cyber risk.
17:49
Speaker 9: This is something that the leadership team within an organization
17:52
Speaker 9: needs to show is a priority for their organization and
17:55
Speaker 9: it will truly give them a competitive advantage in the marketplace.
17:59
Speaker 9: A more zilient business is a more competitive business today
18:03
Speaker 9: in America. And the reason why is because these cyber
18:07
Speaker 9: threats that people are experiencing. These are not loan hackers.
18:11
Speaker 9: These are not you know, teenagers in their grandmother's basement.
18:17
Speaker 9: These aren't nation state actors.
18:20
Speaker 5: These are large scale.
18:21
Speaker 9: Businesses that are operating in Eastern Europe in parts of
18:26
Speaker 9: Asia where they are making millions of dollars on a
18:29
Speaker 9: daily basis by exploiting American businesses that do not have
18:34
Speaker 9: mature cybersecurity programs in place. And it's important for the
18:38
Speaker 9: small to mid sized businesses to realize that there are
18:42
Speaker 9: people who showed up to an office today on the
18:44
Speaker 9: other side of the world with an RFID badge, they
18:47
Speaker 9: scanned in, they sat down at their desk, and for
18:49
Speaker 9: the next eight or nine hours they are going to
18:52
Speaker 9: be commissioned on the amount of money that they are
18:55
Speaker 9: able to extract from US businesses. And the smaller and
18:59
Speaker 9: mid sized businesses are going to be the softer targets
19:01
Speaker 9: for them. The LTC pharmacies, specifically because of their sensitivity
19:06
Speaker 9: to disruption in downtime, are prime targets for them because
19:11
Speaker 9: they know they will be more likely to get that
19:13
Speaker 9: ransomware payment, so we help protect against that.
19:16
Speaker 3: Share with us some of the statistics of the impact
19:19
Speaker 3: the monetary damage that's done to businesses in your time
19:24
Speaker 3: doing this, that have been nightmares for businesses.
19:28
Speaker 9: So if you go back about ten or fifteen years,
19:30
Speaker 9: the typical ransomware attack would result in about a five
19:34
Speaker 9: to ten thousand dollars ransom request, which the CEO would
19:38
Speaker 9: promptly put on their credit card and they would not
19:41
Speaker 9: typically have to divulge that a security incident took place
19:44
Speaker 9: and everybody went on their merry way.
19:47
Speaker 5: In the last couple of years.
19:48
Speaker 9: We have now seen those ransoms dialed up to the
19:51
Speaker 9: tune of one to three million dollars Oftentimes the threat
19:55
Speaker 9: actors are researching where the CEO's houses, what the medium
19:59
Speaker 9: household price looked like, what the revenue looks like on
20:01
Speaker 9: that business, and one third of the annual revenue is
20:05
Speaker 9: typically the ransomware request.
20:08
Speaker 3: It's crazy. And then we just heard it's been a
20:11
Speaker 3: while now, maybe a year to two years ago where
20:15
Speaker 3: the big shutdown of payments took place on a national scale.
20:20
Speaker 3: What organization was that?
20:21
Speaker 9: So that was change dot orge dot org. Right, an
20:24
Speaker 9: interesting fact I will throughout there. We have two individuals
20:28
Speaker 9: on staff at echelon Risk and Cyber that were day
20:31
Speaker 9: one responders to the change dot org healthcare data breach,
20:35
Speaker 9: the largest breach in the history of America, which resulted
20:38
Speaker 9: in over two billion dollars in fines, in profit loss,
20:43
Speaker 9: and reputational damage.
20:46
Speaker 3: All Right, so I'm listening. I'm a little bit scared
20:49
Speaker 3: now at this point, and I want to kind of
20:52
Speaker 3: take the first steps. What is it? Is there? An evaluation?
20:55
Speaker 3: Is there? You know, a firewall test? What do you
20:59
Speaker 3: do in order to get me started for services that
21:03
Speaker 3: you could provide.
21:04
Speaker 9: The best way for us to engage with a client
21:07
Speaker 9: is to do an assessment of where they stand today,
21:10
Speaker 9: to understand their cybersecurity maturity. We don't look at security
21:14
Speaker 9: as a.
21:15
Speaker 5: Light switch that we turn on or off.
21:17
Speaker 9: It's really a journey for that organization, and we need
21:20
Speaker 9: to understand where we're starting so that we can address
21:22
Speaker 9: the immediate pain points. We then typically lay out a
21:25
Speaker 9: twelve to eighteen month roadmap with clearly defined milestones, so
21:29
Speaker 9: that at the end of the engagement we can both
21:31
Speaker 9: look back and see the progress that has been made
21:34
Speaker 9: in terms of their incident response plans, tabletop exercises, and
21:38
Speaker 9: overall cyber resilience.
21:40
Speaker 3: Hey, this has been a great opportunity for us to
21:43
Speaker 3: learn from you very much. Appreciate you taking time talk
21:46
Speaker 3: with us on the Framework Focused podcast.
21:48
Speaker 9: Thank you, Thank you for having me on our and privilege.
21:56
Speaker 3: Craig catch us in here at the Framework LTC Innovation
22:00
Speaker 3: User Conference. I gotta say, it's not the user conference,
22:03
Speaker 3: it's just the innovation conference because we're here for innovation.
22:07
Speaker 5: That's correct, That is correct.
22:08
Speaker 3: How are you?
22:09
Speaker 5: I'm doing great. I'm doing great.
22:10
Speaker 10: Great to be here, Great to see everybody new in
22:12
Speaker 10: the space here.
22:13
Speaker 3: Listeners might not realize, but we're like the old heads.
22:16
Speaker 5: Now that's true. Yeah, it has all times have.
22:19
Speaker 3: Changed, we can say twenty years ago.
22:21
Speaker 5: Yeah, and it's truly twenty years too.
22:24
Speaker 3: Gosh. So Greg was one of our first outside trainers
22:29
Speaker 3: to help expand training to take a very complex system.
22:33
Speaker 3: Back in the day we were competing when I was
22:35
Speaker 3: selling Framework LTC, we were selling against closed database systems
22:40
Speaker 3: that weren't SEQL, and back then you couldn't do anything
22:44
Speaker 3: with the software. Accept work in it and print your
22:48
Speaker 3: label and that was it. Whereas the dynamicness and the
22:51
Speaker 3: evolution of Framework was like, hey, here's your database, do
22:55
Speaker 3: whatever you want to with your data, and that was
22:57
Speaker 3: so novel.
22:58
Speaker 5: Oh, absolutely, open dark texture was really the way to go.
23:01
Speaker 10: I mean before that you didn't have an easy way
23:02
Speaker 10: to get reporting, to get metrics out that you really
23:05
Speaker 10: needed to make sure that your pharmacy was doing what
23:08
Speaker 10: it needed to do to make sure that you know
23:10
Speaker 10: your revenue is where it needed to be, instead of
23:12
Speaker 10: being forced into a right a report that was built
23:16
Speaker 10: by somebody that may not run a pharmacy right, may
23:18
Speaker 10: not understand all those extra things that you do a
23:20
Speaker 10: little different.
23:21
Speaker 5: That may need some customization to it.
23:22
Speaker 10: So allowing that open architecture was huge, right, It was
23:26
Speaker 10: just wasn't existing at the time.
23:27
Speaker 3: Ye, So talk to about your organization and your special
23:31
Speaker 3: partnership with softwriters.
23:32
Speaker 5: Sure.
23:32
Speaker 10: So currently I'm with carb Hall Technology Group. We are
23:35
Speaker 10: a hosting company right first and foremost, So we'll take
23:39
Speaker 10: pretty much all the it that surrounds a pharmacy, and
23:41
Speaker 10: that starts from your server infrastructure. Right, We'll put all
23:45
Speaker 10: the servers out in the cloud. It's all personal cloud, right,
23:48
Speaker 10: So it's not going into Azure, it's not going into
23:51
Speaker 10: AWS any of those. And the reason for that is
23:54
Speaker 10: just because we can control a lot more, right, we
23:56
Speaker 10: control cost, Right, we don't have to worry about when
23:58
Speaker 10: a service wrong, when a servers are on. But in
24:01
Speaker 10: the end, it just gives us the ability to be
24:03
Speaker 10: a little more custom with those.
24:04
Speaker 5: Pharmacies and really give you what you need.
24:06
Speaker 10: So the hosting side is our bread and butter. I mean,
24:08
Speaker 10: that's just you need to have it staff there. What
24:11
Speaker 10: we do a little bit different because I don't know,
24:13
Speaker 10: let's be honest, right, there's other hosters in a room, right,
24:16
Speaker 10: and there's other people that do great at doing that service.
24:20
Speaker 5: We go a little bit differently because we.
24:21
Speaker 10: Add more services on top of that. So because we
24:25
Speaker 10: have a good bit of expertise inside the framework LTC,
24:28
Speaker 10: the framework, ECM products, really all the software suite that
24:30
Speaker 10: they have. So we staff ourselves up people very knowledgeable
24:34
Speaker 10: in that area. So when you get to your regular
24:36
Speaker 10: hosting and you know, you get a phone call out
24:38
Speaker 10: there for support where hey I need to I can't
24:40
Speaker 10: log in, or I need I need.
24:42
Speaker 5: This installed on my server.
24:43
Speaker 10: Look, every hosting company, you've got to be able to
24:45
Speaker 10: do that or you shouldn't be in the space right
24:48
Speaker 10: where we try and try and make that the next
24:50
Speaker 10: evolution of the support there is we staff the people
24:53
Speaker 10: that know how to use your software.
24:55
Speaker 5: We know how to go into the database.
24:56
Speaker 10: And we know how to make mass changes and bulk
25:00
Speaker 10: changes and right just to be able to save you
25:03
Speaker 10: time on your technicians sitting there and clicking fifty times
25:06
Speaker 10: to go do something because they made a mistake when
25:08
Speaker 10: they entered it. We can go in the background and
25:10
Speaker 10: just go update all that stuff and at one run.
25:12
Speaker 5: Right reporting, we know a while the data works where
25:15
Speaker 5: it flows through the databases.
25:16
Speaker 10: So somebody calls in and says, hey, I want to report,
25:19
Speaker 10: we build it.
25:20
Speaker 5: It's out there.
25:20
Speaker 10: Within the day, right, So all those services come part
25:24
Speaker 10: of our part of our package. It's not a not
25:26
Speaker 10: a nickel and dime, it's not a.
25:28
Speaker 5: Let's buy part of this, and part of this.
25:30
Speaker 10: We give you a one cost flat rate and that
25:33
Speaker 10: that covers everything that we do for you, so all
25:35
Speaker 10: the reports you want, all the automations and interfacing. Like,
25:38
Speaker 10: we have a lot of cool things right now that
25:40
Speaker 10: we're really kind of produce and give out to the customer,
25:43
Speaker 10: and we don't charge for them. In our minds, we're
25:46
Speaker 10: trying to help the customer beat what's going on right
25:49
Speaker 10: now in industry, right, try and make the most out
25:51
Speaker 10: of the money they have and continue through so we
25:54
Speaker 10: can push through this problem that we're all we're all
25:56
Speaker 10: kind of facing against and make sure we make it
25:58
Speaker 10: out on the other end. So like medicaary sense of
26:01
Speaker 10: states being able to fill those in automatically from the
26:03
Speaker 10: PCC side, right, people spend hours a day doing that
26:06
Speaker 10: kind of stuff. We automate a lot of that type
26:08
Speaker 10: of stuff, right, automating claims that need to be fixed
26:11
Speaker 10: for reasons that you can logically explain, like how you
26:14
Speaker 10: would fix something. So we do all those types of automations,
26:17
Speaker 10: put them into the systems of the pharmacies, let them run,
26:20
Speaker 10: customize them if they need, and in the end.
26:22
Speaker 5: They're a leaner machine.
26:24
Speaker 10: They're able to capitalize more on that and in the
26:27
Speaker 10: end just produce a better product.
26:29
Speaker 3: So when I think of scalability in the realm of
26:31
Speaker 3: the competitiveness of our market, long term care pharmacy specifically,
26:35
Speaker 3: I go, I have a relationship with my long term
26:38
Speaker 3: care pharmacy. Has someone out doing sales and business development.
26:41
Speaker 3: I have a nursing home that has one hundred and
26:43
Speaker 3: twenty beds. They're really sick of you know, they're existing pharmacy.
26:50
Speaker 3: It's not working. You get that business now. They want
26:53
Speaker 3: to turn those that business over as quickly as possible
26:57
Speaker 3: to get it up and running. Is your organization helping
26:59
Speaker 3: to speak up implementation?
27:01
Speaker 5: We do, so we do the couple ways.
27:02
Speaker 10: We've been in the involved in the conversion space for
27:05
Speaker 10: quite some time, so we're very good with taking the
27:07
Speaker 10: data from one spot moving it into another. And recently
27:10
Speaker 10: what we've seen is we can get those exports from
27:12
Speaker 10: a lot of those companies.
27:14
Speaker 5: So they'll give us an export of the data.
27:15
Speaker 10: Let's say all your patient demographics, right, They'll give us
27:18
Speaker 10: the what they call here in framework.
27:20
Speaker 5: They use their external IDs.
27:21
Speaker 10: They'll give us all that in spreadsheets and we have
27:23
Speaker 10: loading tools that we just take them.
27:25
Speaker 5: We pop them into the system.
27:26
Speaker 10: We'll pop their orders in there and you really kind
27:28
Speaker 10: of remove the.
27:29
Speaker 5: Data entry side.
27:30
Speaker 10: So we have pharmacies now that they give us lists
27:33
Speaker 10: a couple of days a week.
27:34
Speaker 5: They say, hey, I got a new facility, can you
27:36
Speaker 5: go load these?
27:36
Speaker 10: And for us, we'd run in a background real quick,
27:38
Speaker 10: we click a couple buttons and it loads the whole
27:40
Speaker 10: thing in for them. We give them back a list
27:42
Speaker 10: of Okay, there was three patients we couldn't match.
27:44
Speaker 5: You guys will do those manually.
27:46
Speaker 10: So yeah, it really really cuts down on that time
27:48
Speaker 10: if we're able to get that data.
27:50
Speaker 3: Greg appreciate you. It's a homecoming for both of them.
27:53
Speaker 5: At home coming it is, and being.
27:55
Speaker 3: Here at the innovation conference this is a special and thanks.
27:58
Speaker 5: For being absolutely thanks for having me.
28:04
Speaker 3: Teresa Cunningham here at the Framework LTC Innovation Conference twenty
28:10
Speaker 3: twenty five. Teresa, what's your favorite part of being at
28:13
Speaker 3: this event?
28:14
Speaker 7: Getting to see all of the customers, interacting with them,
28:19
Speaker 7: asking them how it's going, what they're seeing with a
28:22
Speaker 7: new product releases, how we can assist.
28:24
Speaker 3: Them in anything. Teresa, we love being here in sunny
28:27
Speaker 3: San Diego being part of this. Thanks for being part
28:30
Speaker 3: of the show. Jeff Swanson here from JFRCRX. Jeff, welcome
28:40
Speaker 3: to the show.
28:40
Speaker 7: Hey, thanks to Thanks for having me.
28:42
Speaker 3: All right, So, innovation is a word we're hearing a
28:45
Speaker 3: lot about. This is the Framework LTC Innovation Conference. Talk
28:50
Speaker 3: to me about being part a partner of Framework and
28:53
Speaker 3: why it's important to be here.
28:54
Speaker 7: Yeah, for us, it's a it's a impactful conference because
28:58
Speaker 7: the majority of the big players in the long term
29:00
Speaker 7: care industry our Framework customers. So when we're at a
29:04
Speaker 7: show like this and we can really be talking to
29:07
Speaker 7: the players on what they need, what they're seeing, what
29:09
Speaker 7: they're experiencing, and how can our hardware and our software
29:14
Speaker 7: touch what they're doing to keep patients safe and cared for,
29:19
Speaker 7: it really drives innovation for us to be able to
29:22
Speaker 7: go back to our team and not just be happy
29:25
Speaker 7: with what we're bringing to the market, but be looking six, twelve,
29:28
Speaker 7: eighteen months down the road in terms of our development plan.
29:31
Speaker 7: So from a sales perspective, great to see everyone, great
29:34
Speaker 7: to talk, and great to introduce the technology. But from
29:37
Speaker 7: a partnership perspective. It's probably the most impactful show that
29:41
Speaker 7: we can do from feedback that we're getting live for
29:43
Speaker 7: customers listeners.
29:45
Speaker 3: You might not realize, but your organization really concentrates not
29:50
Speaker 3: only on the box systems that are doing packaging, but
29:55
Speaker 3: you have developers that are really doing clean API in
29:59
Speaker 3: our to make things so seamless to systems like Framework
30:03
Speaker 3: LTC talk to us about that.
30:05
Speaker 5: Yeah, that's true.
30:05
Speaker 7: So the story that I tend to tell people is
30:08
Speaker 7: when I left the technology side a pharmacy for about
30:12
Speaker 7: six years, and when I came back, I walked a
30:14
Speaker 7: trade show floor to see just what was new, expecting
30:16
Speaker 7: to see new technology, and it was very shocking to
30:19
Speaker 7: see pretty much the same technology in the industry that
30:22
Speaker 7: I walked away from six years ago. And at JFC,
30:25
Speaker 7: one of the things that we're focused on is you
30:28
Speaker 7: have to have amazing hardware behind it, which with the
30:30
Speaker 7: true pack the true card in our true script I
30:32
Speaker 7: believe we do, but the software aspect of it and
30:35
Speaker 7: having the APIs and the ability to integrate and look
30:38
Speaker 7: downstream and say we want the system like Framework to
30:42
Speaker 7: be the source of truth and not have to do
30:45
Speaker 7: dual entry on drug databases, not to have to do
30:48
Speaker 7: dual entry on completion of the meds that are coming in,
30:51
Speaker 7: and having this one locked in interface that allows you
30:56
Speaker 7: to manage your entire pharmacy from a technology perspective in
31:00
Speaker 7: a web based environment, which is also a huge change
31:03
Speaker 7: to what the industry is historically done. So we're working
31:08
Speaker 7: directly with Framework right now to get this bi directional interface,
31:12
Speaker 7: and what that allows us to do is keep the
31:14
Speaker 7: machines that as efficient as possible from a hardware perspective,
31:17
Speaker 7: but then feed the pharmacies. How do you can maintain
31:20
Speaker 7: this production level or enhance this production level from a
31:23
Speaker 7: software management perspective on it. And as busy as pharmacies
31:27
Speaker 7: are right now, they don't have the ability to go
31:28
Speaker 7: in and search for this information. So it's available, but
31:33
Speaker 7: if you don't know where to look, and you don't
31:34
Speaker 7: know what is what you're supposed to be doing, it's
31:37
Speaker 7: impossible to find. And your technicians their jobs getting stuff
31:41
Speaker 7: out the door. They're not sitting here running reports and
31:45
Speaker 7: looking at the information. So we want to be that
31:48
Speaker 7: partner that says you're doing one hundred patients a day
31:52
Speaker 7: on this machine. We can get you to one to
31:54
Speaker 7: twenty five and keep that cost to fill at that
31:56
Speaker 7: same level or lower than what you're doing today. And
32:00
Speaker 7: that's what our Enlighten management software is really going to
32:02
Speaker 7: do when as it's tied into Framework here very shortly
32:07
Speaker 7: in the future.
32:07
Speaker 3: Very good. So someone's interested in learning more, where should
32:12
Speaker 3: they go to connect with you?
32:14
Speaker 5: Absolutely so.
32:14
Speaker 7: They can find us on LinkedIn, or they can go
32:17
Speaker 7: to our website directly, which is jfc rx dot com.
32:21
Speaker 7: Has all of our suiteest services on that website and
32:24
Speaker 7: the ability to connect with us directly from there.
32:27
Speaker 3: Excellent. Jeff, thank you for being on Framework Focus, the
32:30
Speaker 3: podcast about everything to do with long term care pharmacy.
32:33
Speaker 5: Thank you, BEGS dot for Jeth