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Hertz Stranded Family Gets Justice | Durham News
When a rental car broke down in West Virginia, QiAndrea Younger and her brothers were stranded overnight — and Hertz initially refused to reimburse her $953 in expenses. After months of frustration, she turned to ABC11’s Troubleshooter Diane Wilson, and suddenly Hertz changed course: they apologized, fully reimbursed her, and even added 1,900 loyalty points. The company admitted their service fell short and says they’re reviewing processes to avoid similar issues — proving sometimes you need media attention to get the justice you deserve. Listen in comfort:Get a discount on a Soli Pillow…
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