Latest / The Retention Marketing Podcast with Fexingo: Email, SMS, and Loyalty for Repeat Customers
How Bombas Uses Post-Purchase Emails to Drive 30 Percent Repeat Rate
How sock-and-apparel brand Bombas turned post-purchase email into a 30 percent repeat purchase rate and a $100 million annual run rate. Lucas and Luna break down the exact trigger-based sequence Bombas uses after delivery: the 'happy arrival' email, the care-instruction follow-up, and the repurchase nudge timed to product lifespan. They dig into the data behind Bombas's 'one purchased, one donated' model and why giving back actually increases customer lifetime value. Also covered: why most brands send too many emails too fast, and how Bombas's three-email…
The skinny
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