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Expose the Shadow Processes
The fastest way to make AI agents useful in your organization is to map the work that never made it into a system in the first place. On this episode of The Missing Manual, Julia Levy and Jenny Cotie Kangas explain why every system leaves work behind, and why that leftover work, sitting in spreadsheets, inboxes, and people's heads, is exactly what has to get mapped before any agentic AI tool can do something real with it.
Julia Levy and Jenny Cotie Kangas trace this problem across several real situations. Julia points to visa and mobility tracking, a process that in most organizations sits…
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