The Art of the "Sneaky" Service Designer / Inside Service Design / Max & Jennifer
What do you do when you want to drive human-centered change inside your organization, but you don't have the formal authority, you don't hold the budget, and you don't even have the official job title?
To dive deeper into this strategy, I sat down with Max Seabrooke and Jennifer Kitchen.
According to them, you stop asking for corporate permission and start getting a little bit sneaky. We step away from perfectly polished frameworks to look at the raw, political reality of practicing "undercover influence" from the inside out.
In this episode, you will learn:
How to quietly embed user-centric…
The skinny
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