Is a 28-30% AI Resolution Rate a Win? It Depends on the Process | AIONUS
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How do you measure AI Success? Shrish Mishra says there’s no single answer. For one business process, an AI resolution rate of 28 to 30% is a win. For another, 70% might be the goal. And whatever the number is, the work doesn’t stop there, because someone still has to take care of the customers AI doesn’t resolve.
Shrish, Principal for Enterprise AI and CX at Aionos, joins Gina Gibson on The Tech Matchmaker to talk about what it takes to build an AI native BPO that signs on to outcomes instead of selling licenses and hours. He explains why Aionos puts its own…
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