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Quorso and Circle K Partner to Improve Store Operations Across Europe · Omni Talk Retail

• 0:00
  Corso
• 0:00
  is
• 0:00
  partnering
• 0:01
  with
• 0:01
  Circle
• 0:01
  K
• 0:01
  to
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  implement
• 0:02
  its
• 0:02
  intelligent
• 0:03
  management
• 0:03
  solution
• 0:04
  in
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  Circle
• 0:05
  K
• 0:05
  stores
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  across
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  Europe.
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  According
• 0:07
  to
• 0:08
  a
• 0:08
  Corso
• 0:08
  press
• 0:09
  release,
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  the
• 0:09
  partnership
• 0:10
  will
• 0:10
  see
• 0:10
  Corso's
• 0:11
  technology
• 0:11
  deployed
• 0:11
  across
• 0:12
  12
• 0:12
  countries
• 0:13
  in
• 0:13
  11
• 0:14
  different
• 0:14
  languages
• 0:15
  and
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  across
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  Circle
• 0:16
  K's
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  approximately
• 0:18
  5,000
• 0:19
  locations
• 0:20
  throughout
• 0:20
  Europe.
• 0:21
  By
• 0:21
  combining
• 0:22
  advanced
• 0:22
  technology
• 0:23
  with
• 0:23
  human
• 0:23
  centric
• 0:24
  workflows,
• 0:25
  Corsos
• 0:25
  platform
• 0:26
  consolidates
• 0:27
  siloed
• 0:27
  solutions
• 0:28
  like
• 0:28
  tasks,
• 0:28
  surveys,
• 0:29
  performance
• 0:29
  analytics
• 0:30
  and
• 0:30
  exception
• 0:31
  reporting
• 0:31
  into
• 0:32
  a
• 0:32
  comprehensive,
• 0:32
  action
• 0:33
  focused
• 0:33
  and
• 0:33
  enhanced
• 0:34
  platform
• 0:35
  that
• 0:35
  drives
• 0:35
  store
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  performance
• 0:36
  at
• 0:36
  every
• 0:37
  level,
• 0:37
  said
• 0:38
  Finn
• 0:38
  Lagarde
• 0:39
  Copart
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  A
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  new
• 0:40
  Another
• 0:41
  one
• 0:41
  of
• 0:41
  my
• 0:41
  favorite
• 0:42
  names
• 0:42
  to
• 0:42
  say
• 0:42
  on
• 0:42
  this
• 0:42
  show
• 0:43
  put
• 0:43
  that
• 0:43
  on
• 0:43
  the
• 0:43
  list.
• 0:43
  Dan
• 0:44
  He's
• 0:44
  Head
• 0:44
  of
• 0:45
  Operations
• 0:45
  Excellence
• 0:46
  at
• 0:46
  Euro
• 0:47
  Head
• 0:47
  of
• 0:47
  Operations
• 0:48
  Excellence
• 0:48
  Europe
• 0:49
  for
• 0:49
  Circle
• 0:49
  Korso
• 0:51
  will
• 0:51
  enable
• 0:51
  our
• 0:52
  fast,
• 0:52
  friendly
• 0:53
  and
• 0:53
  customer
• 0:53
  ready
• 0:54
  strategy
• 0:54
  by
• 0:54
  allowing
• 0:55
  our
• 0:55
  store
• 0:55
  teams
• 0:55
  to
• 0:56
  spend
• 0:56
  more
• 0:56
  time
• 0:57
  with
• 0:57
  customers
• 0:58
  and
• 0:58
  on
• 0:58
  the
• 0:58
  sales
• 0:58
  floor
• 0:59
  knowing
• 0:59
  they
• 0:59
  are
• 0:59
  focusing
• 1:00
  on
• 1:00
  actions
• 1:01
  that
• 1:01
  will
• 1:01
  drive
• 1:01
  the
• 1:01
  most
• 1:02
  value.
• 1:02
  End
• 1:02
  quote
• 1:03
  and
• 1:03
  loyal
• 1:03
  Omnitok
• 1:04
  fans
• 1:04
  are
• 1:04
  no
• 1:04
  doubt
• 1:05
  familiar
• 1:05
  with
• 1:05
  Corso,
• 1:06
  but
• 1:06
  for
• 1:06
  those
• 1:06
  maybe
• 1:06
  new
• 1:06
  to
• 1:07
  the
• 1:07
  show,
• 1:07
  why
• 1:08
  do
• 1:08
  you
• 1:08
  think
• 1:08
  Corso's
• 1:09
  Circle
• 1:09
  K
• 1:10
  Europe
• 1:10
  partnership
• 1:11
  is
• 1:11
  a
• 1:11
  bellwether
• 1:12
  event?
• 1:13
  Do
• 1:14
  you
• 1:14
  even
• 1:14
  think
• 1:14
  it's
• 1:14
  a
• 1:14
  bellwether
• 1:15
  event?
• 1:15
  I
• 1:15
  do,
• 1:16
  I
• 1:16
  do
• 1:16
  and
• 1:16
  I
• 1:16
  think
• 1:16
  it's
• 1:17
  pretty
• 1:17
  simple
• 1:17
  and
• 1:17
  straightforward.
• 1:18
  I
• 1:18
  just,
• 1:18
  I
• 1:19
  think
• 1:19
  this
• 1:19
  shows
• 1:20
  the
• 1:20
  true
• 1:20
  size
• 1:20
  and
• 1:21
  scale
• 1:22
  of
• 1:22
  this
• 1:22
  technology
• 1:23
  and
• 1:23
  how
• 1:24
  important
• 1:24
  it
• 1:24
  is
• 1:25
  that
• 1:25
  you
• 1:26
  know,
• 1:26
  now
• 1:26
  you
• 1:26
  have
• 1:27
  Circle
• 1:27
  KS
• 1:27
  and
• 1:28
  that
• 1:28
  you
• 1:28
  know
• 1:29
  are
• 1:29
  in
• 1:29
  different
• 1:30
  countries
• 1:30
  and
• 1:30
  they
• 1:31
  use
• 1:31
  different
• 1:31
  languages
• 1:32
  and
• 1:32
  like
• 1:32
  the,
• 1:33
  the
• 1:33
  fact
• 1:33
  that
• 1:34
  this
• 1:34
  technology
• 1:35
  is
• 1:35
  able
• 1:35
  to
• 1:36
  adapt
• 1:36
  to
• 1:37
  all
• 1:37
  of
• 1:37
  those
• 1:37
  scenarios
• 1:38
  I
• 1:38
  think
• 1:38
  really
• 1:39
  shows
• 1:39
  that
• 1:40
  the
• 1:40
  time
• 1:40
  is
• 1:41
  now
• 1:41
  to
• 1:41
  really
• 1:41
  start
• 1:42
  investing
• 1:42
  in
• 1:42
  this.
• 1:43
  And
• 1:43
  the
• 1:44
  other
• 1:44
  thing
• 1:44
  that
• 1:44
  I'd
• 1:44
  point
• 1:44
  out
• 1:45
  too,
• 1:45
  I
• 1:45
  don't
• 1:45
  think
• 1:46
  it's
• 1:46
  just
• 1:46
  about
• 1:47
  like
• 1:47
  we
• 1:47
  hear,
• 1:47
  we
• 1:47
  heard
• 1:48
  about
• 1:48
  Corsos
• 1:48
  technology
• 1:49
  in
• 1:49
  places
• 1:50
  like
• 1:50
  Tractor
• 1:51
  Supply
• 1:51
  or
• 1:51
  Dollar
• 1:51
  General
• 1:52
  or
• 1:52
  in
• 1:52
  a
• 1:53
  grocery
• 1:53
  environment
• 1:53
  and
• 1:54
  like
• 1:54
  those
• 1:54
  make
• 1:54
  sense.
• 1:55
  But
• 1:55
  I
• 1:55
  don't
• 1:55
  think
• 1:56
  that
• 1:56
  as
• 1:56
  many
• 1:57
  people
• 1:57
  are
• 1:57
  rushing
• 1:57
  in
• 1:58
  the
• 1:58
  convenience
• 1:58
  vertical
• 1:59
  to
• 1:59
  like
• 2:00
  think
• 2:00
  about
• 2:00
  customer
• 2:01
  service
• 2:02
  in
• 2:02
  this
• 2:03
  angle.
• 2:03
  You
• 2:03
  know.
• 2:03
  Like
• 2:04
  I
• 2:04
  just,
• 2:04
  I
• 2:04
  don
• 2:04
  think
• 2:05
  convenience
• 2:05
  I
• 2:05
  think
• 2:05
  self
• 2:06
  serve
• 2:06
  so
• 2:06
  much
• 2:07
  inconvenience.
• 2:07
  So
• 2:07
  I
• 2:08
  think
• 2:08
  what's
• 2:08
  really
• 2:08
  cool
• 2:08
  about
• 2:09
  this
• 2:09
  is
• 2:09
  that
• 2:09
  you
• 2:10
  know
• 2:10
  what,
• 2:10
  what
• 2:11
  can
• 2:11
  you
• 2:11
  do
• 2:12
  now
• 2:12
  in
• 2:12
  a
• 2:12
  convenience
• 2:13
  store
• 2:13
  when
• 2:14
  you've
• 2:14
  invested
• 2:14
  in
• 2:15
  Corso's
• 2:16
  technology
• 2:16
  like
• 2:16
  Circle
• 2:17
  K
• 2:17
  has
• 2:17
  and
• 2:17
  what
• 2:18
  does
• 2:18
  that
• 2:18
  allow
• 2:18
  you
• 2:19
  to
• 2:19
  gather
• 2:20
  other
• 2:20
  efficiencies
• 2:21
  from
• 2:21
  too?
• 2:22
  So
• 2:22
  I
• 2:22
  think
• 2:23
  this
• 2:23
  is
• 2:24
  an
• 2:24
  incredibly
• 2:24
  important
• 2:25
  move,
• 2:26
  1
• 2:26
  for
• 2:26
  the
• 2:26
  flexibility
• 2:27
  of
• 2:27
  the
• 2:27
  technology
• 2:28
  and
• 2:28
  2
• 2:28
  just
• 2:29
  for
• 2:29
  the
• 2:29
  the
• 2:30
  multitude
• 2:30
  of
• 2:31
  industries
• 2:31
  that
• 2:31
  this
• 2:32
  has
• 2:32
  an
• 2:32
  impact
• 2:33
  in.
• 2:33
  But,
• 2:34
  but
• 2:35
  I,
• 2:35
  I
• 2:35
  mean
• 2:35
  what
• 2:36
  did
• 2:36
  you
• 2:36
  think
• 2:36
  when
• 2:36
  you
• 2:36
  first
• 2:37
  heard
• 2:37
  this.
• 2:37
  Chris,
• 2:38
  were
• 2:38
  you
• 2:38
  surprised?
• 2:39
  Like,
• 2:39
  does
• 2:39
  the
• 2:40
  convenience
• 2:40
  angle,
• 2:41
  like,
• 2:42
  did
• 2:42
  that
• 2:42
  come
• 2:43
  as
• 2:43
  a
• 2:43
  surprise
• 2:43
  to
• 2:43
  you
• 2:43
  at
• 2:44
  all?
• 2:45
  No,
• 2:45
  I
• 2:45
  mean,
• 2:45
  knowing
• 2:46
  that,
• 2:46
  knowing
• 2:46
  the
• 2:46
  Corso
• 2:46
  team
• 2:47
  like
• 2:47
  we
• 2:47
  do,
• 2:47
  it
• 2:47
  doesn't
• 2:47
  come
• 2:47
  to
• 2:48
  surprise
• 2:48
  to
• 2:48
  me
• 2:48
  at
• 2:48
  all.
• 2:49
  You
• 2:49
  know,
• 2:49
  I
• 2:49
  would,
• 2:50
  I
• 2:50
  would,
• 2:50
  I,
• 2:50
  I
• 2:50
  would
• 2:50
  highlight
• 2:51
  similar
• 2:51
  points
• 2:51
  to
• 2:52
  you,
• 2:52
  but
• 2:52
  I
• 2:52
  think
• 2:52
  I
• 2:52
  would
• 2:52
  maybe
• 2:53
  add
• 2:53
  a
• 2:53
  little
• 2:53
  bit
• 2:53
  too
• 2:53
  on
• 2:54
  the
• 2:54
  second
• 2:54
  point
• 2:54
  you
• 2:54
  made.
• 2:54
  But
• 2:55
  the
• 2:55
  first
• 2:55
  one
• 2:55
  is
• 2:55
  definitely
• 2:56
  scalability.
• 2:56
  I
• 2:56
  mean,
• 2:57
  12
• 2:57
  countries,
• 2:57
  11
• 2:58
  languages,
• 2:58
  that
• 2:58
  means
• 2:59
  Corso
• 2:59
  isn't
• 2:59
  just
• 2:59
  a
• 3:00
  startup
• 3:00
  anymore.
• 3:00
  That
• 3:00
  means
• 3:01
  the
• 3:01
  solution
• 3:01
  is
• 3:01
  ready
• 3:01
  for
• 3:02
  scale.
• 3:02
  That's
• 3:02
  the
• 3:03
  best
• 3:03
  way
• 3:03
  to
• 3:03
  put
• 3:03
  that.
• 3:04
  And
• 3:04
  then
• 3:04
  the
• 3:04
  other
• 3:05
  point
• 3:05
  I'd
• 3:05
  make
• 3:05
  on
• 3:06
  what
• 3:06
  you
• 3:06
  said
• 3:06
  is,
• 3:06
  you
• 3:07
  know,
• 3:07
  I
• 3:07
  think
• 3:07
  the
• 3:08
  customer
• 3:08
  service
• 3:08
  is
• 3:08
  part
• 3:09
  of
• 3:09
  it,
• 3:09
  but
• 3:10
  really
• 3:10
  what
• 3:10
  the
• 3:10
  technology
• 3:11
  is
• 3:11
  about
• 3:11
  is
• 3:11
  optimizing
• 3:12
  the
• 3:12
  deployment
• 3:13
  of
• 3:13
  your
• 3:13
  workforce.
• 3:14
  That
• 3:14
  could
• 3:14
  be
• 3:14
  for
• 3:14
  customer
• 3:15
  service,
• 3:15
  it
• 3:15
  could
• 3:16
  be
• 3:16
  for
• 3:16
  in
• 3:16
  store
• 3:16
  execution,
• 3:17
  it
• 3:17
  could
• 3:17
  be
• 3:17
  for
• 3:18
  operations.
• 3:19
  And
• 3:19
  when
• 3:19
  you
• 3:19
  look
• 3:19
  at
• 3:19
  the
• 3:20
  convenience
• 3:20
  store,
• 3:21
  convenience
• 3:22
  store
• 3:22
  channel
• 3:22
  itself,
• 3:23
  that
• 3:24
  workforce
• 3:24
  is
• 3:25
  about
• 3:25
  as
• 3:25
  disparate
• 3:26
  as
• 3:26
  it
• 3:26
  comes.
• 3:26
  So
• 3:26
  that
• 3:27
  means,
• 3:27
  that
• 3:28
  means
• 3:28
  to
• 3:28
  me,
• 3:28
  for
• 3:28
  the
• 3:28
  solution
• 3:29
  to
• 3:29
  work,
• 3:29
  it
• 3:30
  has
• 3:30
  to
• 3:30
  be
• 3:30
  pressure
• 3:30
  tested
• 3:31
  against
• 3:31
  all
• 3:31
  levels
• 3:32
  of
• 3:32
  competence
• 3:33
  and
• 3:33
  training
• 3:34
  and
• 3:34
  then
• 3:34
  still
• 3:34
  show
• 3:35
  an
• 3:35
  roi.
• 3:36
  So
• 3:36
  therefore,
• 3:36
  if
• 3:37
  Circle
• 3:37
  K
• 3:37
  is
• 3:38
  finding
• 3:38
  value
• 3:38
  in
• 3:38
  this,
• 3:39
  I
• 3:39
  think
• 3:39
  other
• 3:39
  C
• 3:40
  stores
• 3:40
  should
• 3:40
  too.
• 3:41
  But
• 3:41
  more
• 3:41
  importantly,
• 3:42
  all
• 3:42
  other
• 3:42
  verticals
• 3:43
  of
• 3:43
  retail
• 3:43
  then
• 3:44
  probably
• 3:44
  should
• 3:44
  be
• 3:44
  able
• 3:44
  to
• 3:45
  find
• 3:45
  value
• 3:45
  in
• 3:45
  optimizing
• 3:46
  their
• 3:46
  workforce
• 3:47
  deployment.
• 3:48
  So,
• 3:48
  so
• 3:49
  it
• 3:49
  should
• 3:49
  be
• 3:49
  relatively,
• 3:50
  and
• 3:50
  it
• 3:50
  should
• 3:50
  be
• 3:50
  relatively
• 3:51
  easier
• 3:51
  for
• 3:51
  the
• 3:52
  other
• 3:52
  verticals
• 3:52
  to
• 3:52
  find
• 3:53
  value
• 3:53
  in
• 3:53
  a
• 3:53
  solution
• 3:54
  like
• 3:54
  Corso
• 3:54
  as
• 3:54
  well.
• 3:54
  That's
• 3:55
  the
• 3:55
  other
• 3:55
  point
• 3:55
  I
• 3:55
  would
• 3:55
  make
• 3:56
  here.
• 3:56
  Um,
• 3:56
  so
• 3:57
  this
• 3:57
  is,
• 3:57
  I
• 3:57
  think
• 3:57
  this
• 3:57
  is
• 3:57
  a
• 3:58
  really
• 3:58
  big
• 3:58
  announcement
• 3:58
  for,
• 3:59
  for
• 3:59
  all
• 3:59
  those
• 3:59
  reasons
• 4:00
  that
• 4:00
  you
• 4:00
  and
• 4:00
  I
• 4:00
  just
• 4:00
  discussed.
• 4:01
  Yeah,
• 4:02
  that's
• 4:02
  a
• 4:02
  really
• 4:02
  great
• 4:02
  point.
• 4:03
  And
• 4:03
  the
• 4:03
  other
• 4:04
  thing
• 4:04
  I
• 4:04
  was
• 4:04
  thinking
• 4:04
  of,
• 4:04
  like,
• 4:05
  especially
• 4:06
  you
• 4:06
  made
• 4:06
  me
• 4:06
  think
• 4:06
  of
• 4:07
  is,
• 4:07
  you
• 4:07
  know,
• 4:07
  when
• 4:08
  you
• 4:08
  have
• 4:08
  one
• 4:09
  person
• 4:09
  working
• 4:09
  a
• 4:10
  convenience
• 4:10
  store
• 4:10
  late
• 4:11
  at
• 4:11
  night,
• 4:11
  like
• 4:12
  to,
• 4:12
  to
• 4:12
  again
• 4:13
  have
• 4:13
  that
• 4:13
  list
• 4:14
  of
• 4:14
  things
• 4:14
  like
• 4:15
  should
• 4:15
  the
• 4:15
  hot
• 4:16
  dog
• 4:16
  roller
• 4:16
  cleaning
• 4:17
  go
• 4:17
  first
• 4:17
  or
• 4:18
  should
• 4:18
  it
• 4:18
  be
• 4:19
  like
• 4:19
  restocking
• 4:20
  shelves?
• 4:20
  Because
• 4:20
  you
• 4:21
  know,
• 4:21
  at
• 4:21
  this
• 4:21
  time
• 4:21
  of
• 4:22
  day
• 4:22
  you
• 4:22
  get
• 4:22
  a
• 4:22
  huge
• 4:23
  influx
• 4:23
  of
• 4:23
  people
• 4:24
  looking
• 4:24
  for
• 4:24
  energy
• 4:25
  drinks
• 4:25
  or
• 4:26
  what,
• 4:26
  whatever
• 4:26
  it
• 4:26
  might
• 4:27
  be
• 4:27
  like.
• 4:27
  I
• 4:28
  really
• 4:29
  consider
• 4:29
  that
• 4:29
  the
• 4:30
  customer
• 4:30
  service
• 4:31
  angle
• 4:31
  might
• 4:31
  just
• 4:31
  be
• 4:32
  like
• 4:32
  making
• 4:32
  sure
• 4:32
  that
• 4:32
  products
• 4:33
  are
• 4:33
  ready
• 4:33
  and
• 4:34
  available
• 4:34
  for
• 4:35
  the
• 4:35
  customers
• 4:35
  and
• 4:36
  how
• 4:36
  you
• 4:36
  maximize
• 4:37
  the
• 4:37
  staffing
• 4:38
  of
• 4:38
  that
• 4:38
  one
• 4:38
  individual.
• 4:39
  So
• 4:39
  I
• 4:39
  think
• 4:40
  those
• 4:40
  are
• 4:40
  great
• 4:40
  points.
• 4:41
  Right.
• 4:42
  And
• 4:42
  that
• 4:42
  person
• 4:42
  that
• 4:42
  you're
• 4:43
  mentioning
• 4:43
  may
• 4:43
  or
• 4:43
  may
• 4:43
  not
• 4:43
  have
• 4:44
  worked
• 4:44
  there
• 4:44
  the
• 4:44
  week
• 4:44
  before
• 4:45
  even.
• 4:45
  You
• 4:45
  know,
• 4:45
  that's
• 4:46
  the
• 4:46
  crazy
• 4:46
  thing.
• 4:46
  And
• 4:46
  they're
• 4:46
  finding
• 4:47
  value
• 4:47
  in
• 4:47
  this,
• 4:47
  so
• 4:47
  that's
• 4:48
  pretty
• 4:48
  telling
• 4:48
  to
• 4:48
  me.