Latest / Outside the Box with Asendia USA: The International e-Commerce Podcast / 19 part 1: Delivering e-Com Packages Smarter to Alaska, Hawaii, and Puerto Rico

Transcript

19 part 1: Delivering e-Com Packages Smarter to Alaska, Hawaii, and Puerto Rico · Outside the Box with Asendia USA: The International e-Commerce Podcast

• 0:00
  And
• 0:00
  what
• 0:00
  we
• 0:00
  like
• 0:01
  to
• 0:01
  say,
• 0:02
  it's
• 0:02
  an
• 0:02
  air
• 0:03
  service
• 0:03
  at
• 0:03
  ground
• 0:03
  rates.
• 0:04
  So
• 0:06
  realistically
• 0:06
  now,
• 0:07
  if
• 0:07
  you
• 0:07
  use
• 0:07
  a
• 0:07
  different
• 0:08
  carrier,
• 0:08
  you're
• 0:09
  either
• 0:09
  paying
• 0:09
  way
• 0:10
  too
• 0:10
  much
• 0:10
  money
• 0:10
  or
• 0:11
  you're
• 0:11
  getting
• 0:11
  a
• 0:11
  slow
• 0:11
  service.
• 0:12
  This
• 0:12
  is
• 0:13
  Outside
• 0:13
  the
• 0:13
  Box
• 0:14
  with
• 0:14
  Asendia
• 0:15
  USA,
• 0:16
  a
• 0:16
  podcast
• 0:16
  educating
• 0:17
  US
• 0:17
  based
• 0:18
  brands,
• 0:18
  marketplaces
• 0:19
  and
• 0:19
  e
• 0:20
  tailers
• 0:20
  on
• 0:20
  international
• 0:21
  shipping
• 0:22
  topics
• 0:22
  and
• 0:22
  how
• 0:22
  they
• 0:23
  can
• 0:23
  expand
• 0:23
  their
• 0:23
  global
• 0:24
  e-commerce
• 0:25
  footprint.
• 0:25
  Hey
• 0:26
  everybody,
• 0:26
  welcome
• 0:26
  back
• 0:26
  to
• 0:27
  Outside
• 0:27
  the
• 0:27
  Box
• 0:28
  with
• 0:28
  Asendia
• 0:29
  USA
• 0:29
  podcast.
• 0:31
  I
• 0:31
  am
• 0:31
  one
• 0:31
  of
• 0:31
  your
• 0:31
  co
• 0:31
  hosts,
• 0:32
  Nick
• 0:32
  Agnetti
• 0:32
  with
• 0:33
  my
• 0:33
  other
• 0:33
  co
• 0:33
  host
• 0:33
  Jason
• 0:34
  Rowland.
• 0:34
  And
• 0:34
  we're
• 0:35
  coming
• 0:35
  to
• 0:35
  you
• 0:35
  guys
• 0:35
  live
• 0:36
  from
• 0:36
  the
• 0:36
  2025
• 0:37
  Parcel
• 0:37
  Forum
• 0:37
  in
• 0:38
  Schaumburg,
• 0:39
  Illinois.
• 0:39
  Lovely
• 0:40
  Schaumburg,
• 0:40
  nice
• 0:41
  western
• 0:41
  suburb.
• 0:42
  Okay.
• 0:42
  And
• 0:42
  we
• 0:42
  have
• 0:43
  a
• 0:43
  special
• 0:43
  guest
• 0:43
  for
• 0:43
  this,
• 0:44
  two
• 0:44
  special
• 0:44
  guests.
• 0:45
  We've
• 0:45
  got
• 0:45
  Chas
• 0:46
  Gorham
• 0:46
  from
• 0:47
  International
• 0:47
  Bridge
• 0:47
  and
• 0:47
  we've
• 0:48
  got
• 0:48
  Tom
• 0:48
  Foley
• 0:49
  from
• 0:50
  Asendia
• 0:50
  USA.
• 0:51
  Yes,
• 0:51
  I
• 0:51
  am.
• 0:52
  Maybe
• 0:53
  if
• 0:53
  we
• 0:53
  could
• 0:53
  talk.
• 0:53
  And
• 0:54
  again,
• 0:54
  our
• 0:54
  purpose
• 0:55
  of
• 0:55
  our
• 0:55
  podcast
• 0:55
  is
• 0:56
  educating
• 0:56
  listeners,
• 0:57
  viewers
• 0:57
  on
• 0:57
  Cross-Border
• 0:58
  e-Commerce
• 1:00
  as
• 1:00
  International
• 1:00
  Bridge
• 1:00
  as
• 1:01
  a
• 1:01
  partner.
• 1:01
  It's
• 1:01
  not
• 1:01
  necessarily
• 1:02
  cross
• 1:02
  border,
• 1:02
  but
• 1:02
  sometimes
• 1:03
  people
• 1:03
  think
• 1:03
  of
• 1:04
  Puerto
• 1:04
  Rico
• 1:05
  as
• 1:05
  being
• 1:06
  cross
• 1:06
  border
• 1:06
  or
• 1:06
  international.
• 1:07
  But
• 1:08
  could
• 1:08
  you
• 1:08
  maybe
• 1:08
  just
• 1:09
  give
• 1:09
  listeners,
• 1:09
  viewers
• 1:10
  a
• 1:10
  little
• 1:10
  overview
• 1:10
  of
• 1:10
  what
• 1:11
  International
• 1:11
  Bridge
• 1:11
  does,
• 1:12
  some
• 1:12
  of
• 1:12
  its
• 1:13
  kind
• 1:13
  of
• 1:13
  its
• 1:13
  value
• 1:13
  proposition
• 1:14
  and
• 1:14
  how
• 1:14
  it
• 1:15
  helps
• 1:15
  people
• 1:15
  in
• 1:15
  the
• 1:15
  marketplace?
• 1:16
  Absolutely.
• 1:17
  So
• 1:17
  International
• 1:18
  Bridge,
• 1:19
  you
• 1:19
  know,
• 1:19
  we
• 1:19
  consider
• 1:20
  ourselves
• 1:20
  a
• 1:20
  regional
• 1:21
  carrier,
• 1:21
  but
• 1:22
  we
• 1:22
  really
• 1:22
  don't
• 1:22
  compete
• 1:23
  with
• 1:23
  other
• 1:23
  regional
• 1:24
  carriers
• 1:24
  because
• 1:24
  of
• 1:24
  where
• 1:25
  we
• 1:25
  go.
• 1:25
  We
• 1:26
  service
• 1:27
  under
• 1:27
  serviced
• 1:27
  areas
• 1:28
  like
• 1:28
  Alaska,
• 1:29
  Hawaii
• 1:29
  and
• 1:29
  Puerto
• 1:29
  Rico
• 1:30
  where
• 1:30
  there's
• 1:30
  not
• 1:30
  really
• 1:31
  a
• 1:31
  lot
• 1:31
  of
• 1:31
  other
• 1:32
  options
• 1:32
  like
• 1:32
  there
• 1:33
  is
• 1:33
  in
• 1:33
  the
• 1:33
  lower
• 1:33
  48
• 1:34
  or
• 1:34
  cross
• 1:34
  border
• 1:35
  to
• 1:35
  really
• 1:35
  go
• 1:36
  to.
• 1:36
  Okay,
• 1:36
  so
• 1:36
  we've
• 1:36
  been
• 1:37
  doing
• 1:37
  this
• 1:37
  for
• 1:37
  about
• 1:37
  20
• 1:38
  years,
• 1:38
  right?
• 1:38
  Oh,
• 1:39
  wow.
• 1:39
  Yeah,
• 1:39
  we've
• 1:40
  been
• 1:40
  doing
• 1:40
  it
• 1:40
  a
• 1:40
  long
• 1:40
  time
• 1:41
  and
• 1:41
  we
• 1:41
  found
• 1:42
  out
• 1:42
  early
• 1:42
  on
• 1:43
  that
• 1:43
  these
• 1:43
  were
• 1:43
  areas
• 1:44
  that
• 1:45
  people
• 1:45
  wanted
• 1:45
  options,
• 1:46
  but
• 1:46
  there
• 1:46
  wasn't
• 1:47
  a
• 1:47
  lot.
• 1:47
  And
• 1:48
  not
• 1:48
  just
• 1:48
  shippers,
• 1:49
  but
• 1:49
  the
• 1:49
  people
• 1:49
  ordering
• 1:51
  online
• 1:51
  on
• 1:51
  e-commerce.
• 1:52
  So
• 1:53
  what
• 1:53
  we
• 1:53
  do
• 1:53
  here
• 1:53
  is
• 1:54
  we
• 1:54
  sort
• 1:54
  freight
• 1:55
  in
• 1:55
  the
• 1:55
  US
• 1:55
  Every
• 1:56
  day.
• 1:56
  We
• 1:56
  fly
• 1:56
  it
• 1:57
  to
• 1:57
  Alaska,
• 1:57
  Hawaii
• 1:57
  and
• 1:57
  Puerto
• 1:58
  Rico
• 1:58
  to
• 1:58
  our
• 1:58
  facilities
• 1:59
  and
• 1:59
  then
• 2:00
  deliver
• 2:00
  to
• 2:00
  every
• 2:01
  zip
• 2:01
  code
• 2:01
  in
• 2:01
  those
• 2:02
  areas.
• 2:02
  So
• 2:03
  we
• 2:03
  give
• 2:03
  a
• 2:03
  full
• 2:03
  service
• 2:04
  for
• 2:04
  Alaska,
• 2:05
  Hawaii,
• 2:05
  Puerto
• 2:05
  Rico,
• 2:06
  where
• 2:06
  there's
• 2:06
  really
• 2:06
  not
• 2:07
  a
• 2:07
  lot
• 2:07
  of
• 2:07
  other
• 2:07
  options
• 2:08
  for
• 2:08
  people,
• 2:08
  people
• 2:09
  to
• 2:09
  utilize.
• 2:10
  And
• 2:10
  what
• 2:10
  we
• 2:10
  like
• 2:11
  to
• 2:11
  say,
• 2:12
  it's
• 2:12
  an
• 2:12
  air
• 2:13
  service
• 2:13
  at
• 2:13
  ground
• 2:13
  rates.
• 2:14
  So
• 2:16
  realistically
• 2:16
  now
• 2:17
  if
• 2:17
  you
• 2:17
  use
• 2:17
  a
• 2:17
  different
• 2:18
  carrier,
• 2:19
  you're
• 2:19
  either
• 2:19
  paying
• 2:19
  way
• 2:20
  too
• 2:20
  much
• 2:20
  money
• 2:20
  or
• 2:21
  you're
• 2:21
  getting
• 2:21
  a
• 2:21
  slow
• 2:21
  service.
• 2:22
  Talk,
• 2:22
  talk
• 2:22
  to.
• 2:23
  Let's
• 2:24
  dive
• 2:24
  into
• 2:24
  that.
• 2:24
  I
• 2:24
  mean,
• 2:25
  you
• 2:25
  know,
• 2:25
  you
• 2:25
  talk
• 2:26
  about
• 2:26
  other
• 2:26
  carriers.
• 2:26
  So
• 2:27
  this
• 2:27
  is
• 2:27
  an
• 2:27
  area
• 2:27
  that
• 2:28
  I
• 2:28
  Don't
• 2:28
  know
• 2:29
  a
• 2:29
  ton
• 2:29
  about.
• 2:29
  Right.
• 2:30
  So.
• 2:30
  So
• 2:30
  my
• 2:30
  focus
• 2:31
  usually
• 2:31
  is
• 2:31
  I'm
• 2:32
  focused
• 2:32
  on
• 2:33
  as
• 2:33
  an
• 2:33
  example
• 2:34
  of
• 2:34
  Canada,
• 2:34
  eu,
• 2:35
  Australia,
• 2:35
  uk,
• 2:36
  those
• 2:36
  types
• 2:36
  of
• 2:36
  things.
• 2:38
  But
• 2:38
  when
• 2:38
  you
• 2:38
  talk
• 2:38
  about
• 2:39
  other
• 2:39
  carriers,
• 2:40
  you
• 2:40
  know,
• 2:41
  what
• 2:41
  are
• 2:41
  they,
• 2:42
  what
• 2:42
  are
• 2:42
  some
• 2:42
  of
• 2:42
  the
• 2:42
  experiences
• 2:43
  people
• 2:43
  experience?
• 2:44
  Why
• 2:44
  would
• 2:44
  they
• 2:44
  then
• 2:44
  turn
• 2:45
  to
• 2:45
  an
• 2:45
  international
• 2:45
  bridge
• 2:45
  outside?
• 2:46
  I
• 2:46
  know
• 2:46
  you
• 2:46
  gave
• 2:46
  us
• 2:46
  some
• 2:47
  value
• 2:47
  prop,
• 2:47
  but
• 2:47
  like
• 2:48
  to
• 2:48
  tell,
• 2:48
  kind
• 2:48
  of
• 2:48
  give
• 2:49
  us
• 2:49
  some
• 2:49
  of
• 2:49
  those,
• 2:49
  those,
• 2:49
  those
• 2:50
  variances.
• 2:50
  Absolutely.
• 2:51
  So
• 2:51
  you
• 2:51
  know
• 2:51
  you've
• 2:52
  got
• 2:52
  your,
• 2:52
  your
• 2:52
  major
• 2:54
  national
• 2:54
  carriers,
• 2:55
  right?
• 2:55
  We
• 2:55
  know
• 2:55
  who
• 2:55
  those
• 2:56
  are.
• 2:56
  Yeah.
• 2:57
  You
• 2:57
  know,
• 2:57
  UPS,
• 2:58
  FedEx,
• 2:58
  USPS.
• 2:59
  Right.
• 2:59
  And
• 2:59
  those
• 2:59
  are
• 2:59
  the
• 3:00
  guys
• 3:00
  that
• 3:00
  typically,
• 3:01
  you
• 3:01
  know,
• 3:02
  if
• 3:02
  you're
• 3:03
  shipping
• 3:03
  to
• 3:03
  those
• 3:03
  lanes
• 3:03
  and
• 3:04
  you
• 3:04
  use
• 3:04
  one
• 3:04
  of
• 3:04
  them,
• 3:05
  you
• 3:05
  just
• 3:05
  kind
• 3:05
  of
• 3:05
  give
• 3:05
  it
• 3:06
  by
• 3:06
  default.
• 3:06
  So
• 3:06
  it's
• 3:06
  like,
• 3:06
  oh,
• 3:07
  big
• 3:07
  time.
• 3:08
  It's
• 3:08
  only
• 3:08
  1
• 3:08
  to
• 3:08
  2%
• 3:09
  of
• 3:09
  our
• 3:09
  volume.
• 3:09
  We
• 3:09
  just
• 3:10
  give
• 3:10
  it
• 3:10
  and
• 3:10
  people
• 3:10
  kind
• 3:10
  of
• 3:10
  forget
• 3:11
  about
• 3:11
  it
• 3:11
  and
• 3:11
  don't
• 3:11
  look
• 3:12
  at
• 3:12
  it
• 3:13
  until
• 3:13
  someone
• 3:13
  comes
• 3:14
  up
• 3:14
  and
• 3:14
  maybe
• 3:14
  one
• 3:14
  of
• 3:14
  the
• 3:14
  bean
• 3:15
  counters
• 3:15
  in
• 3:15
  finance
• 3:16
  and
• 3:16
  says,
• 3:16
  why
• 3:17
  are
• 3:17
  we
• 3:17
  paying
• 3:17
  so
• 3:17
  much
• 3:17
  for
• 3:18
  that
• 3:18
  two
• 3:18
  pound
• 3:18
  package?
• 3:19
  Oh
• 3:19
  well,
• 3:19
  it's
• 3:19
  going
• 3:19
  to
• 3:19
  Puerto
• 3:20
  Rico.
• 3:20
  Right,
• 3:21
  right.
• 3:22
  You
• 3:22
  know,
• 3:23
  and
• 3:24
  they're
• 3:24
  like,
• 3:24
  well
• 3:25
  that's
• 3:25
  not
• 3:25
  sustainable.
• 3:26
  We
• 3:27
  just,
• 3:27
  we
• 3:28
  do
• 3:28
  what
• 3:28
  we
• 3:28
  do
• 3:28
  because
• 3:29
  you
• 3:29
  know,
• 3:29
  our
• 3:29
  customer
• 3:30
  ordered
• 3:30
  it
• 3:30
  from
• 3:30
  there.
• 3:31
  Okay.
• 3:31
  And
• 3:33
  so
• 3:33
  what
• 3:33
  we
• 3:33
  found
• 3:34
  out
• 3:35
  with
• 3:36
  us
• 3:37
  going
• 3:37
  to
• 3:38
  Hawaii,
• 3:39
  Alaska,
• 3:40
  Puerto
• 3:40
  Rico
• 3:41
  and
• 3:41
  using
• 3:42
  our
• 3:42
  own
• 3:42
  operation,
• 3:43
  we
• 3:43
  were
• 3:43
  able
• 3:43
  to
• 3:44
  keep
• 3:44
  rates
• 3:45
  down.
• 3:46
  Being
• 3:47
  able
• 3:47
  to
• 3:47
  fly
• 3:47
  every
• 3:47
  day
• 3:48
  to
• 3:48
  Alaska,
• 3:48
  Hawaii,
• 3:48
  Puerto
• 3:48
  Rico.
• 3:49
  Right.
• 3:50
  Not
• 3:50
  a
• 3:50
  lot
• 3:50
  of
• 3:50
  people
• 3:50
  are
• 3:50
  flying
• 3:50
  there
• 3:51
  every
• 3:51
  day,
• 3:51
  so
• 3:51
  the
• 3:51
  air
• 3:52
  rates
• 3:52
  are
• 3:52
  pretty
• 3:52
  good.
• 3:53
  And
• 3:54
  then
• 3:54
  utilizing
• 3:55
  our
• 3:55
  own
• 3:55
  operation
• 3:55
  there
• 3:56
  to
• 3:56
  control
• 3:57
  that
• 3:57
  whole
• 3:57
  end
• 3:58
  to
• 3:58
  end.
• 3:58
  So
• 3:58
  you
• 3:58
  have
• 3:59
  IB
• 3:59
  facilities
• 3:59
  in
• 4:00
  Alaska,
• 4:00
  Hawaii,
• 4:00
  Puerto
• 4:01
  Rico.
• 4:01
  It's
• 4:01
  awesome.
• 4:02
  And
• 4:02
  so
• 4:03
  when
• 4:03
  it
• 4:03
  gets
• 4:03
  there,
• 4:03
  that's
• 4:04
  our
• 4:04
  facilities
• 4:04
  and
• 4:05
  we
• 4:05
  sort
• 4:05
  it.
• 4:06
  Yeah,
• 4:06
  Tom,
• 4:06
  get
• 4:06
  after
• 4:06
  it.
• 4:07
  Go
• 4:07
  ahead.
• 4:07
  Yeah.
• 4:07
  So
• 4:07
  I
• 4:07
  want
• 4:07
  to
• 4:07
  just
• 4:08
  introduce
• 4:08
  also
• 4:08
  the.
• 4:09
  Been
• 4:09
  using
• 4:10
  International
• 4:10
  bridge
• 4:10
  Aendiahasforquitealongtime.Anditstarted
• 4:14
  actuallybeforeweatthelogisticsat
• 4:16
  the
• 4:16
  logistics
• 4:16
  at
• 4:17
  Aendiamergedtogether.Itwasbrokersand
• 4:20
  AscendiausedInternationalBridgespecificallyoutofPhiladelphia.ThePhiladelphiafacilitywehave,weactuallybuildtheaircansforthem.We
• 4:29
  do
• 4:29
  allthelegwork.Wehaveaverylargeclientthat
• 4:32
  we'redoingthisfor.Soformanyyearsoursalesteamhascomeuptomemanytimesandsaidwhycan'twe
• 4:38
  expandthis?Whycan'twe?We'rehearingthesamethingthatChazjustmentionedwherewehavealotofclientsthataresayingwaitaminute,Igotallthiscontinentalstuffandwecan.Andsowe.SoIsaidabsolutelywecandoit.Soittookalittlewhileforus
• 4:52
  toexpandit,butwepartneredupwithInternationalBridgeandwe'veexpandedthis
• 4:56
  nowtoallofourfacilitiesforthemostpart.
• 5:00
  Andit'sreallystartingtotakeoff.Butatansweringthequestionofwhy,youknow,whydowehavetogiveitdirectlytotheUSPSwhenwecouldprobablypassonbettertransitsforsure.Lovethat.And
• 5:11
  evenbetterrates.Sothat'skind
• 5:13
  ofhowitstartedourrelationshipandhowitgrewfromthere.
• 5:18
  So,
• 5:19
  okay,
• 5:20
  I'm
• 5:20
  kind
• 5:21
  of
• 5:21
  nerding
• 5:21
  out
• 5:21
  a
• 5:21
  little
• 5:21
  bit
• 5:22
  because
• 5:22
  I
• 5:22
  don't
• 5:22
  often
• 5:22
  think
• 5:23
  too
• 5:23
  much
• 5:23
  about
• 5:23
  Hawaii,
• 5:24
  Puerto
• 5:24
  Rico
• 5:24
  and
• 5:24
  Alaska.
• 5:25
  Right.
• 5:25
  So,
• 5:25
  so
• 5:26
  what
• 5:27
  if
• 5:27
  I'm
• 5:27
  a
• 5:27
  shopper,
• 5:28
  one
• 5:28
  of
• 5:28
  those
• 5:28
  areas?
• 5:29
  What
• 5:29
  are
• 5:29
  three,
• 5:30
  what
• 5:30
  are
• 5:30
  a
• 5:30
  few
• 5:30
  things
• 5:31
  that
• 5:31
  maybe
• 5:32
  I,
• 5:32
  I
• 5:33
  think
• 5:33
  about
• 5:33
  when
• 5:33
  it
• 5:34
  comes
• 5:34
  to,
• 5:34
  oh,
• 5:34
  I
• 5:34
  gotta,
• 5:34
  I
• 5:35
  gotta
• 5:35
  order
• 5:35
  something,
• 5:36
  how
• 5:37
  long
• 5:37
  is
• 5:37
  it
• 5:37
  gonna
• 5:37
  take
• 5:37
  to
• 5:38
  get
• 5:38
  to
• 5:38
  me?
• 5:38
  Maybe.
• 5:39
  Are
• 5:39
  there
• 5:39
  like
• 5:39
  misconceptions?
• 5:40
  Are
• 5:40
  there,
• 5:41
  you
• 5:41
  know,
• 5:42
  just.
• 5:42
  Yeah,
• 5:43
  I
• 5:43
  think,
• 5:43
  I
• 5:43
  think
• 5:43
  if
• 5:44
  how
• 5:44
  we
• 5:44
  look
• 5:44
  at
• 5:45
  it,
• 5:45
  and
• 5:45
  we've
• 5:45
  been
• 5:45
  doing
• 5:45
  it
• 5:45
  20
• 5:46
  years,
• 5:46
  right?
• 5:48
  It's
• 5:48
  a
• 5:48
  very
• 5:49
  loyal
• 5:50
  shopping,
• 5:51
  meaning
• 5:51
  that
• 5:52
  they
• 5:52
  buy
• 5:53
  from
• 5:53
  brands
• 5:54
  that
• 5:54
  they
• 5:55
  know.
• 5:55
  It
• 5:55
  doesn't
• 5:55
  necessarily
• 5:56
  have
• 5:56
  to
• 5:56
  be
• 5:56
  the
• 5:56
  fastest.
• 5:57
  Right.
• 5:57
  But
• 5:58
  the
• 5:58
  consistency
• 6:00
  and
• 6:01
  they
• 6:01
  know,
• 6:01
  hey,
• 6:02
  if
• 6:02
  I
• 6:02
  order
• 6:02
  from
• 6:03
  this
• 6:04
  brand,
• 6:04
  I
• 6:04
  know
• 6:04
  I'm
• 6:05
  going
• 6:05
  to
• 6:05
  get
• 6:05
  it
• 6:05
  in
• 6:06
  three
• 6:06
  to
• 6:06
  five
• 6:06
  days,
• 6:07
  you
• 6:07
  know,
• 6:08
  another
• 6:08
  brand
• 6:08
  that
• 6:08
  might
• 6:08
  use
• 6:09
  another
• 6:09
  carrier,
• 6:09
  one
• 6:10
  shipment
• 6:10
  they
• 6:10
  get
• 6:10
  in
• 6:10
  four
• 6:11
  days,
• 6:11
  one
• 6:11
  shipment
• 6:11
  again
• 6:12
  in
• 6:12
  15
• 6:12
  days,
• 6:13
  you
• 6:13
  know,
• 6:13
  so
• 6:14
  the
• 6:14
  consistency
• 6:15
  that
• 6:16
  we
• 6:16
  offer,
• 6:16
  because
• 6:17
  we
• 6:17
  are
• 6:17
  flying
• 6:17
  it
• 6:17
  to
• 6:18
  our
• 6:18
  own
• 6:18
  facilities,
• 6:19
  you
• 6:19
  know,
• 6:20
  the
• 6:20
  brands
• 6:21
  that
• 6:21
  use
• 6:21
  us
• 6:22
  and
• 6:22
  partners
• 6:22
  that
• 6:23
  use
• 6:23
  us
• 6:23
  know
• 6:23
  that
• 6:24
  their
• 6:24
  shoppers
• 6:25
  are
• 6:25
  very
• 6:25
  loyal.
• 6:26
  And
• 6:26
  if
• 6:26
  you
• 6:26
  think
• 6:26
  about
• 6:26
  this,
• 6:28
  so
• 6:28
  Alaska,
• 6:29
  Hawaii,
• 6:29
  Puerto
• 6:29
  Rico?
• 6:30
  A
• 6:30
  lot
• 6:30
  of
• 6:30
  those
• 6:31
  areas,
• 6:31
  if
• 6:31
  you
• 6:31
  kind
• 6:31
  of
• 6:31
  go
• 6:32
  out
• 6:32
  into
• 6:33
  the
• 6:33
  further
• 6:33
  remote
• 6:34
  areas,
• 6:35
  they
• 6:35
  can't
• 6:35
  just
• 6:35
  go
• 6:35
  to
• 6:35
  Walmart,
• 6:37
  you
• 6:37
  know,
• 6:38
  and
• 6:38
  go
• 6:39
  buy
• 6:39
  whatever
• 6:39
  they
• 6:39
  need.
• 6:40
  So
• 6:40
  the
• 6:41
  percentage
• 6:42
  typically
• 6:43
  is
• 6:43
  a
• 6:43
  little
• 6:43
  higher
• 6:43
  than
• 6:44
  someone
• 6:44
  living
• 6:44
  in
• 6:45
  New
• 6:45
  York
• 6:45
  or
• 6:46
  New
• 6:46
  Jersey
• 6:46
  that
• 6:46
  buys
• 6:47
  online.
• 6:48
  And
• 6:48
  the
• 6:48
  other
• 6:48
  thing
• 6:48
  that
• 6:48
  we've
• 6:49
  seen,
• 6:50
  they're
• 6:50
  typically
• 6:51
  buying
• 6:51
  more
• 6:51
  than
• 6:51
  one
• 6:51
  item,
• 6:52
  right?
• 6:52
  Because
• 6:52
  sure,
• 6:53
  you
• 6:54
  know,
• 6:54
  say,
• 6:54
  hey,
• 6:54
  I.
• 6:54
  Might
• 6:55
  not
• 6:55
  order
• 6:55
  again
• 6:55
  for
• 6:55
  another,
• 6:56
  you
• 6:56
  know,
• 6:57
  exact
• 6:57
  eight
• 6:57
  weeks
• 6:58
  or
• 6:58
  whatever
• 6:58
  it
• 6:58
  is.
• 6:58
  Or,
• 6:59
  and,
• 6:59
  and
• 6:59
  what
• 6:59
  people
• 7:00
  don't
• 7:00
  realize,
• 7:01
  you
• 7:01
  know,
• 7:01
  it's
• 7:02
  another
• 7:02
  5
• 7:02
  million
• 7:03
  customers
• 7:04
  in
• 7:04
  those
• 7:04
  three
• 7:04
  areas
• 7:05
  that
• 7:05
  they're
• 7:05
  not
• 7:06
  really
• 7:06
  marketing.
• 7:07
  And
• 7:07
  one
• 7:08
  crazy
• 7:09
  stat,
• 7:10
  Alaska.
• 7:11
  So
• 7:11
  that's
• 7:11
  the
• 7:11
  smallest
• 7:11
  out
• 7:12
  of
• 7:12
  the
• 7:12
  field,
• 7:12
  Right.
• 7:13
  Puerto
• 7:13
  Rico's
• 7:14
  really
• 7:14
  blown
• 7:14
  up.
• 7:14
  Alaska
• 7:15
  is
• 7:15
  the
• 7:15
  smallest
• 7:15
  out
• 7:16
  of
• 7:16
  the.
• 7:16
  Three
• 7:16
  in
• 7:16
  terms
• 7:16
  of
• 7:17
  population.
• 7:18
  Yeah,
• 7:19
  sorry
• 7:19
  folks,
• 7:20
  I
• 7:20
  had
• 7:20
  no
• 7:20
  idea.
• 7:20
  So,
• 7:21
  yeah,
• 7:21
  that's
• 7:21
  okay.
• 7:22
  Though.
• 7:22
  Yeah.
• 7:23
  So
• 7:23
  it's
• 7:23
  the
• 7:24
  largest
• 7:24
  in
• 7:25
  geographical
• 7:26
  land,
• 7:26
  but
• 7:26
  the
• 7:27
  lowest
• 7:27
  in
• 7:27
  population.
• 7:28
  But
• 7:28
  last
• 7:29
  year
• 7:30
  in
• 7:30
  Alaska,
• 7:32
  Alaskans
• 7:32
  spent
• 7:33
  $2.1
• 7:34
  billion
• 7:35
  on
• 7:35
  e-commerce
• 7:35
  purchases.
• 7:36
  2.1
• 7:37
  billion
• 7:37
  billion
• 7:39
  the
• 7:39
  B.
• 7:40
  So
• 7:41
  you
• 7:41
  know,
• 7:41
  a
• 7:42
  lot
• 7:42
  of
• 7:42
  people,
• 7:43
  whether
• 7:43
  it's
• 7:45
  shippers,
• 7:46
  whether
• 7:46
  it's
• 7:47
  carriers,
• 7:48
  they
• 7:48
  overlook
• 7:49
  these
• 7:49
  areas
• 7:49
  a
• 7:49
  lot,
• 7:50
  but
• 7:51
  they
• 7:51
  don't
• 7:51
  realize
• 7:52
  what
• 7:52
  type
• 7:52
  of
• 7:52
  volume
• 7:53
  is
• 7:53
  there,
• 7:53
  the
• 7:53
  potential.
• 7:54
  Yeah.
• 7:54
  So
• 7:54
  I've
• 7:55
  been
• 7:55
  to
• 7:55
  the
• 7:56
  airport
• 7:57
  in
• 7:57
  Anchorage
• 7:58
  and
• 7:59
  worked
• 7:59
  with
• 7:59
  some
• 8:00
  of
• 8:00
  the
• 8:00
  carriers
• 8:00
  there.
• 8:01
  Like
• 8:01
  specifically
• 8:02
  UPS
• 8:02
  that
• 8:03
  has
• 8:03
  a
• 8:03
  massive
• 8:04
  facility
• 8:04
  at
• 8:05
  the
• 8:05
  airport.
• 8:05
  Yeah.
• 8:06
  And
• 8:06
  the
• 8:06
  amount
• 8:06
  of
• 8:07
  aircraft
• 8:08
  and
• 8:08
  the
• 8:08
  uplift
• 8:08
  that
• 8:09
  they
• 8:09
  put
• 8:09
  into
• 8:09
  that
• 8:09
  country.
• 8:10
  But
• 8:10
  if
• 8:10
  you're
• 8:10
  able
• 8:11
  to
• 8:11
  do
• 8:11
  it
• 8:11
  at
• 8:12
  a
• 8:12
  rate
• 8:12
  that
• 8:12
  they
• 8:12
  can't
• 8:12
  do
• 8:13
  it
• 8:13
  based
• 8:13
  on,
• 8:14
  you
• 8:14
  know,
• 8:14
  that's,
• 8:15
  it's,
• 8:15
  it's
• 8:15
  gotta
• 8:16
  be
• 8:16
  saving
• 8:16
  shippers
• 8:16
  a
• 8:16
  ton
• 8:16
  of
• 8:17
  money.
• 8:17
  The
• 8:17
  overhead
• 8:18
  that
• 8:18
  UPS
• 8:18
  has
• 8:19
  in
• 8:19
  order
• 8:19
  to
• 8:19
  get
• 8:19
  things
• 8:19
  to
• 8:19
  Alaska.
• 8:20
  I
• 8:21
  spent,
• 8:21
  I
• 8:21
  spent
• 8:21
  a
• 8:21
  lot
• 8:21
  of
• 8:22
  time
• 8:22
  up
• 8:22
  in
• 8:22
  Alaska
• 8:22
  when
• 8:23
  I
• 8:23
  was
• 8:23
  in
• 8:23
  the
• 8:23
  Coast
• 8:23
  Guard
• 8:23
  years
• 8:24
  ago.
• 8:24
  Thank
• 8:24
  you
• 8:24
  for
• 8:25
  service
• 8:25
  time
• 8:25
  and.
• 8:25
  No
• 8:25
  problem.
• 8:26
  And
• 8:26
  what
• 8:27
  was,
• 8:27
  what
• 8:27
  I,
• 8:27
  what
• 8:27
  I
• 8:27
  was
• 8:28
  amazing
• 8:28
  was
• 8:28
  that
• 8:28
  how
• 8:29
  many
• 8:29
  little
• 8:29
  tiny
• 8:30
  islands
• 8:30
  all
• 8:31
  around
• 8:31
  on
• 8:31
  the
• 8:31
  Aleutian
• 8:32
  chain
• 8:32
  and
• 8:32
  up
• 8:33
  up
• 8:33
  in
• 8:33
  the
• 8:34
  Bering
• 8:34
  Sea
• 8:34
  that
• 8:34
  are
• 8:35
  actually
• 8:35
  inhabited
• 8:35
  by
• 8:35
  people
• 8:36
  and
• 8:36
  they
• 8:36
  need
• 8:36
  to
• 8:36
  get
• 8:36
  their
• 8:37
  mail
• 8:37
  and
• 8:37
  packages
• 8:38
  more
• 8:38
  so
• 8:38
  than
• 8:39
  like
• 8:39
  you
• 8:39
  said,
• 8:39
  nobody
• 8:40
  can
• 8:40
  go
• 8:40
  to
• 8:40
  Walmart.
• 8:41
  There
• 8:41
  is
• 8:41
  no
• 8:41
  Walmart
• 8:42
  in
• 8:42
  Adak,
• 8:42
  Alaska,
• 8:43
  you
• 8:43
  know,
• 8:43
  so
• 8:44
  it's
• 8:44
  all
• 8:44
  mail
• 8:44
  order
• 8:44
  now.
• 8:45
  And
• 8:46
  just
• 8:46
  to
• 8:46
  tap
• 8:47
  onto
• 8:47
  Chaz's
• 8:48
  point
• 8:48
  too,
• 8:48
  one
• 8:48
  of
• 8:48
  the
• 8:48
  biggest
• 8:49
  differences,
• 8:49
  a
• 8:49
  lot
• 8:49
  of
• 8:49
  our
• 8:50
  customer
• 8:51
  base
• 8:51
  right
• 8:51
  now
• 8:52
  is
• 8:53
  potentially
• 8:53
  using
• 8:53
  the
• 8:54
  USPS
• 8:54
  directly
• 8:55
  for
• 8:55
  Alaska,
• 8:56
  Hawaii,
• 8:56
  Puerto
• 8:56
  Rico.
• 8:57
  But
• 8:57
  a
• 8:57
  lot
• 8:57
  of
• 8:57
  this
• 8:57
  stuff,
• 8:58
  especially
• 8:58
  from
• 8:58
  Puerto
• 8:58
  Rico,
• 8:59
  if
• 8:59
  it
• 8:59
  depending
• 9:00
  upon
• 9:00
  the
• 9:00
  weight
• 9:00
  of
• 9:00
  the
• 9:01
  package
• 9:01
  is
• 9:01
  going
• 9:01
  by
• 9:02
  surface.
• 9:02
  A
• 9:03
  barge
• 9:03
  from
• 9:04
  the
• 9:04
  U.S.
• 9:04
  yeah.
• 9:04
  How
• 9:04
  long
• 9:05
  does
• 9:05
  that.
• 9:06
  One
• 9:06
  of
• 9:06
  the
• 9:06
  biggest
• 9:06
  things
• 9:06
  that
• 9:07
  I
• 9:07
  loved
• 9:07
  about
• 9:07
  International
• 9:08
  Bridge.
• 9:08
  How
• 9:08
  often
• 9:08
  does
• 9:09
  that
• 9:09
  happen?
• 9:09
  Twice
• 9:10
  a
• 9:10
  week
• 9:10
  I
• 9:10
  believe.
• 9:10
  So
• 9:11
  if
• 9:11
  you
• 9:11
  miss
• 9:11
  this
• 9:12
  is
• 9:12
  what
• 9:12
  happens
• 9:12
  with
• 9:12
  the
• 9:12
  consistency.
• 9:13
  If
• 9:13
  they
• 9:14
  miss
• 9:14
  the
• 9:14
  barge,
• 9:14
  it
• 9:15
  sits
• 9:15
  for
• 9:15
  another
• 9:15
  three
• 9:15
  days.
• 9:17
  So
• 9:17
  you
• 9:17
  could
• 9:17
  see,
• 9:18
  like
• 9:18
  I
• 9:18
  said,
• 9:18
  maybe
• 9:18
  a
• 9:19
  four
• 9:19
  day
• 9:19
  delivery
• 9:19
  or
• 9:19
  maybe
• 9:20
  a
• 9:20
  14
• 9:20
  day
• 9:20
  delivery
• 9:21
  or
• 9:21
  even
• 9:22
  more.
• 9:23
  Hey,
• 9:23
  did
• 9:24
  you
• 9:24
  guys
• 9:24
  all
• 9:24
  hear
• 9:25
  and
• 9:25
  listen
• 9:26
  to
• 9:26
  that
• 9:26
  right
• 9:26
  there?
• 9:27
  So
• 9:28
  that's
• 9:28
  a
• 9:28
  really
• 9:29
  important
• 9:29
  piece
• 9:29
  to
• 9:30
  know.
• 9:30
  Right.
• 9:30
  That's
• 9:30
  one
• 9:30
  of
• 9:30
  the
• 9:30
  reasons
• 9:31
  why
• 9:31
  we
• 9:31
  offered
• 9:32
  this
• 9:32
  service
• 9:32
  because
• 9:33
  the
• 9:33
  price,
• 9:34
  even
• 9:34
  though
• 9:34
  the
• 9:34
  price
• 9:35
  is
• 9:35
  even
• 9:35
  a
• 9:35
  little
• 9:35
  bit
• 9:35
  better
• 9:35
  than
• 9:36
  what
• 9:36
  they
• 9:36
  can
• 9:36
  get
• 9:36
  directly
• 9:37
  with
• 9:37
  usps,
• 9:37
  it's
• 9:38
  all
• 9:38
  about
• 9:38
  the.
• 9:38
  Transistence,
• 9:39
  the
• 9:39
  customer
• 9:40
  experience.
• 9:40
  That's
• 9:41
  what
• 9:41
  it's
• 9:41
  all
• 9:41
  about.
• 9:42
  So
• 9:42
  that's
• 9:43
  why
• 9:43
  it's
• 9:43
  working
• 9:43
  very,
• 9:44
  very
• 9:44
  well
• 9:44
  for
• 9:45
  us
• 9:45
  at
• 9:45
  Asendia.
• 9:46
  Thank
• 9:46
  you
• 9:46
  for
• 9:46
  listening.
• 9:47
  Tune
• 9:47
  in
• 9:47
  again
• 9:47
  next
• 9:48
  week
• 9:48
  when
• 9:48
  we
• 9:48
  continue
• 9:49
  this
• 9:49
  discussion.
• 9:50
  Share,
• 9:50
  subscribe
• 9:51
  and
• 9:51
  download
• 9:52
  our
• 9:52
  podcast.
• 9:53
  To
• 9:53
  learn
• 9:53
  more
• 9:53
  about
• 9:54
  today's
• 9:54
  topic
• 9:55
  or
• 9:55
  for
• 9:55
  a
• 9:55
  free
• 9:56
  consultation,
• 9:57
  email
• 9:57
  at
• 9:58
  ecommerce.usa@asendia.com.
• 10:01
  Come
• 10:02
  back
• 10:02
  for
• 10:02
  more
• 10:03
  insightful
• 10:03
  discussions
• 10:04
  on
• 10:04
  e-commerce,
• 10:04
  shipping
• 10:05
  to
• 10:05
  Canada,
• 10:06
  Mexico
• 10:06
  and
• 10:07
  worldwide.