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Dielectric's Partnership Success and Lawo Platform Updates · RedTech daily podcast - Powered by AI

• 0:00
  Welcome to episode 381 of the RedTech Daily Podcast, powered by artificial intelligence.
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  I'm Marguerite Clark, and today we've got some exciting stories lined up for you.
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  We'll dive into Dielectric's partnership success with SCMS and Lawo's latest updates to
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  their customer support portal.
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  Dielectric has announced the success of its sales partnership with SCMS.
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  The collaboration has been fueled by renewed frequency modulation infrastructure and a
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  customer-centric approach.
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  Dielectric's frequency modulation antenna sales exceeded 100 units for the first time in 24
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  years.
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  The partnership also achieved a record number of frequency modulation manifold combiner
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  sales, with over 20 units headed to a national broadcast network in Africa.
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  Dielectric President Keith Pelletier highlighted the early success of their
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  RingMaster antennas, thanks to SCMS’s involvement in projects.
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  Lawo has updated its customer support portal, introducing new service features to enhance
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  user experience.
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  Starting January first, all support tickets will need to be created online, streamlining
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  the process.
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  This update is part of Lawo’s ongoing commitment to improving customer interactions
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  and service efficiency.
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  Lawo is set to introduce new customer-facing features to its service management system
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  starting January first.
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  The update aims to streamline support workflows for customers and partners, allowing ticket
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  information to be shared easily across different locations.
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  Users can add or remove engineers from tickets as needed.
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  All new service tickets, including RMAs and bug reports, must be submitted through the Customer
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  Portal, making support management more efficient and speeding up response times.
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  That wraps up episode 381 of the RedTech Daily Podcast.
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  Thanks for tuning in!
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  To read the full articles, visit our website at redtech.pro.
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  Until next time, this is Marguerite Clark signing off.