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Margin Pressure for MSPs: How Microsoft Autopatch Moves Governance Upstream
The episode reveals a structural shift in the managed services market, where the value proposition for MSPs and IT service providers is moving away from “running the tools” to delivering governance, risk management, and outcome-driven services. This shift is catalyzed by the increasing commoditization of tool-centric operations, as platforms and vendors such as Microsoft (Autopatch), Atera (autonomous agents), Summit Holdings (MSP as a service), and Ruest (RoboRoosty AI Workflow Builder) push standardized automation, workflow tools, and backend service packaging into the market. Cisco’s…
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