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DEWA continues to register the highest levels of customer happiness · DEWA Podcasts

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  Good morning and welcome to our news briefing.
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  Today we're discussing the remarkable customer
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  happiness achievements of Dubai Electricity and
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  Water Authority. Thank you. Dubai UAE, February
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  9th, 2026. Dubai Electricity and Water Authority
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  maintained its position as a leader in customer
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  happiness in 2025, achieving an impressive score
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  of 98 .9 % on the Dubai government's Instant
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  Happiness Index, overseen by the Dubai Digital
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  Authority. Dubai Electricity and Water Authority
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  recorded a 98 .02 % satisfaction rate in 2025
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  on the Dubai Government Customers of Determination
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  Index administered by the Dubai Government Excellence
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  Program. These are outstanding results. What
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  did His Excellency Saeed Mohammed Al -Tayr, Managing
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  Director and CEO of Dubai Electricity and Water
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  Authority, say about these achievements? His
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  Excellency Saeed Mohammed Al -Tyre, Managing
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  Director and CEO of Dubai Electricity and Water
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  Authority, said, In line with the proactive vision
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  of His Highness Sheikh Mohammed bin Rashid Al
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  Maktoum, Vice President and Prime Minister of
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  the UAE and Ruler of Dubai, we work to make the
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  UAE the home of happiness and Dubai the favorite
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  place to live, work, and visit. In accordance
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  with the UAE National Strategy for Artificial
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  Intelligence and the Dubai Economic Agenda ,
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  we shape our future plans with a focus on excellence,
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  leadership, and the continuous advancement of
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  government operations to provide more efficient,
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  high -quality, and effective services. Our commitment
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  to achieving zero bureaucracy and accelerating
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  digital transformation alongside our efforts
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  to achieve 100 % of the targets set by the Services
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  360 policy, has made people's lives easier, exceeded
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  their expectations, and enhanced their overall
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  happiness. Service automation hit 100%, while
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  self -services that do not require physical presence
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  stood at 100%, and the digital adoption of Dubai
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  Electricity and Water Authority services reached
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  99 .5%. Dubai Electricity and Water Authority
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  achieved digital integration across more than
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  100 projects in collaboration with 65 government
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  and private organizations. What additional comments
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  did His Excellency provide regarding the Customer
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  Happiness Framework? His Excellency Sayyid Muhammad
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  Al -Tayr added, Dubai Electricity and Water Authority's
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  Customer Happiness Charter aims to enhance stakeholder
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  engagement by adopting best practices in customer
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  happiness services and providing innovative digital
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  solutions to achieve their happiness. The Dubai
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  Electricity and Water Authority Customer Happiness
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  Framework embodies AI -driven intelligence and
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  emotionally attuned service design. It ensures
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  that every interaction is proactive, personalized,
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  and meets customers' needs. This fosters future
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  readiness while prioritizing a human -centered
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  approach and delivering a seamless omnichannel
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  experience. What are some of the key initiatives
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  that contributed to these results? The SunPower
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  and EasyConnect initiatives have cut service
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  steps by up to 75 % and completion times by 50%,
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  boosting investor returns by 414 million dirhams
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  and saving customers over 120 million dirhams
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  yearly. Dubai Electricity and Water Authority's
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  virtual employee, Ramas, handled over 1 .6 million
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  inquiries in 2025 and more than 12 .7 million
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  inquiries since 2017. The High Water Usage Alert
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  helped save over 61 million cubic meters of water
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  and 743 million dirhams. Truly impressive achievements
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  in digital transformation and customer service.
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  Thank you for this comprehensive update.