Messaging Reset & Audience Growth (part 2)

Creating the World's Best Client Experience · Aug 27, 2026 · 25m

Alison continues her discussion on business promise, program promise, and audience building by focusing on how to describe the specific result you help people get. She explains that a strong promise should be clear and testable, using concrete before-and-after change rather than vague claims like “more confident” or “more aligned.”

Alison also talks about how the most effective wording often comes from the phrases people use after working with us, and how collecting those words can make our messaging more authentic. Finally, she clarifies the difference between content and outreach: content…