Episode 304: No-Show & Late Cancel Policies That Actually Work
What We Cover In This Episode:
Why your studio's demand should dictate your no-show and late-cancel policies [4:35]
Tips on how to select a penalty that deters repeat offenders without alienating your best members [6:36]
The key ways in which waivers can be a powerful tool for formalizing your policies [9:01]
How to use automated notifications and your client communication channels to ensure members are always aware of your policies [15:30]
Why it's crucial for your entire team to understand and enforce your policies in the exact same way [15:49]
The reasons that making your policies as black…
The skinny
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